I had the weirdest experience of my life in this place. I went in to look at things and bought a jacket, which incidentally had a sleeve problem and I never wore it. But the sales people were so dismissive and rude, I could not believe it. The sales woman was beyond nasty and when I jokingly made an innocent comment about my back hurting and that maybe it was because people evolved with weak spots at the small of their backs, this sales woman started in with a teeth barred diatribe about religion and how she didn't believe in evolution and that I was wrong! She slammed around the garments and money and glared at me until I left the store. She was so unbelievably nasty, I have remembered every word of it from that day forward. I left with utter disbelief. I worked retail for years and loved it. I never in my life talked to a customer in such a manner. I also am quite put off at the store's review comments. This isn't the place to argue with customers. There appears to be an edge to every comment and it gives me the perfect reason not to ever go in there again. I have some beautiful designer clothes and unused $450 designer shoes to sell but I won't go in there. Apart from all this, I didn't see anything in there that wasn't rather out of date and worn looking. Just very ordinary. It was not a good experience for me. read more

The only reason I gave them one star is because it doesn't have an option for less than one. I had been consigning for Years here and I will never step foot in this store again. I stopped in last Monday night with items to consign and had a couple of brand new items never worn, Ann Taylor and such and I was treated so rudely by a worker there who looked like she was in her 40's. She barged into a conversation I was having with the other associate and grabbed my things and didn't look at them but said this is all cheap old stuff and we won't take it. Then called me a liar and insulted me and was so rude and laughed at me when I left. She boasted about working at Ann Taylor as if I should be impressed as she now works at a consignment store. The unprofessional behavior and treating people in this manner is unacceptable. I will urge everyone I know and everyone on the internet not to shop or Consign there. There are plenty of other options in the Denver Metro area that treat their customers with respect and common decency. read more

I love this place! I've been shopping here regularly for a couple years. I have come away with so many great finds, there are too many to list. The prices are good (and better than another resale boutique in the area) The service has always been good. Obviously if there are a lot of people in the store, they may be less attentive but I have always been greeted and asked if they could help me find anything in particular. When less busy, the come and get the items I'm carrying around and start a room for me. I highly recommend giving them a try! read more

I brought some of my clothes in to sell for the first time. I've done same day at other stores but thought I would give Clothes Mentor a try. HUGE MISTAKE. I dropped off several designer brands very gently, rarely used (White House Black Market, Guess, etc.). They said it would be several days and when I didn't receive a text I thought, well it's Christmas they must be extremely busy. Ok, I understand carrier texts don't go through sometimes and I could have called to see what the hold up was. BUT, I'm really upset because you CALL me the DAY OF DONATING (10:19am) to let me know if I don't come in THAT SAME DAY by 8:00pm my clothes are gone to a donation center. That is RIDICULOUS that you don't GIVE AT LEAST 24 HOUR ADVANCE NOTICE THAT YOU ARE DISPOSING OF OUR ITEMS. DON'T SELL YOUR ITEMS HERE unless you are prepared to have them given away at a moment's notice. (I called back before 10:00am the very next day to hear the items were already gone.) (*Note I would have taken ALL of my items back with me since I was offered a total of $6.00 for thrice worn Guess shoes and gently used designer clothing) again, DON'T waste your time here. read more

Basically the adult version of Plato's Closet. Clothes seem to be in pretty good condition and are very cheap. But you will not have good luck selling your closing here. They also take far longer than any other used clothing store I've ever sold at process your clothes. Waste of time. read more

Great clothes great service!!! I bought a pair of shorts from a very helpful and nice salesperson today.

Friendly atmosphere between the customer and workers. Affordable pricing for whatever budget.

It's complicated. OK, so they do sell some recognizable brands. Expect to find Rock and Republic jeans, lots of Ann Taylor, Chico's, Banana Republic and Gap. Very good section of blue jeans. But I also see a lot of not great stuff. Merona, Old Navy, Massimo, Forever 21. Things that you could pay not much for and get them new. And they sell used athletic clothes which I have a hard time with. I also had a hard time understanding their criteria. I took a bunch of J Crew stuff to sell and they bought one piece. They said it was because they only buy things that are a couple of seasons old. OK. But I'd rather buy a great ( hard to find) J Crew top that's three seasons old and silk than a one season old Old Navy cardigan. Anyway, they offer you an average of about $5 a piece for clothes. Less if it's Merona or Old Navy, I'm sure. More if it's designer stuff. I sold them a Coach bag for about $20. The purse section is hit-or-miss. Good selection of Coach products if you're into that brand. But the rest is not stellar. And when they do get a good piece, it goes very quickly. I once saw a MKors purse there for sale that lasted a couple of minutes on the floor when they first opened. And they had a LV purse once but I have not seen them sell another one since. I think women might have decided they can get more money elsewhere for their designer goods ( ebay, Plum's Consignment, etc) I have to visit the area once a month, so I stop in to see what's new but I really find that I don't want to anymore. And this last time I witnessed horrible customer service. A woman was rushing in to pick up her stuff that she was trying to sell. The store bought nothing and was very short about it. ( They do need to work on their technique here. It's a very sensitive issue to be told that your stuff is not good enough for a store that sells Old Navy cardigans and Merona blouses. They could be a little nicer about it and in the process keep a customer loyal. Instead of just saying," We're not interested in any of it today." ) So this customer wanted to buy some earring that she put on hold anyway. Then this older lady with glasses and bangs too her, "I put those back. The salesperson didn't put a date on them". The customer said "Do you still have them?" At which point the salesperson should have gone to get the damn earrings and made the sale, right? But no! She proceeded to lecture the CUSTOMER about their hold policy and tell her that they should not have been sold because the salesperson didn't fill out the tag correctly. Seriously? Then gripe at the salesperson! Not the customer. It was incredibly uncomfortable to watch and in solidarity with this poor lady I purchased nothing and walked out. So that's my experience. Some good ( I have a couple of adorable Ann Taylor sweaters that I bought there and a good pair of jeans) Some bad ( did I mention the array of Merona sweaters and blouses?) but mostly nothing to write home about. read more

Good for shopping. Terrible for selling items. There was an older gentleman there who was pretty snarky. He seemed to hate the idea of going through people's clothing. Why do you work there? read more

I sold my clothes here for the first time, and I am very happy with my experience and the price that was offered! I brought in two huge baskets full of clothes, and the manager bought about 1/3 of the pieces I brought, which I expected. I was very happy with what they offered me for my clothes, and the sales gal even helped me walk the rest of it up the street to ARC to donate the rest! I received exceptional service from everyone there, and I was very impressed with the quality of the clothing, shoes, and accessories they carry! I'm so excited to have a place to sell my gently-used clothes! Thank you Clothes Mentor! read more

I haven't shopped here but have no desire to after the experience I had selling items. It's honestly not worth the trip for the amount they offer for nice clothing (a lot of my stuff still had tags). I'd rather just sell my nicer, brand new items on Ebay or Craig's List than waste my time packing it all up, trucking it over to this place, then waiting for 2 hours for them to go through it all and decide what they want. Not worth the time or effort IMO. Again, can't speak to the shopping experience there, hopefully they are passing some great deals on to their customers since they definitely don't pay much for their pieces. read more

Im a fan as a shopper for sure and I suppose in order to maintain that they must be very discerning when they choose the items to purchase... as a seller, however, it is a bit surprising how little they took from my selection. That said, I guess that goes with the territory. I have been to other shops that took more of my items but yet they aren't stores I would say that the selection to shop in was as high quality... read more

My Favorite Place to Shop. I Usually Find New Items With Tags Still On. Great Selection and Amazing Prices. Always Something New To Look At.

Clothes Mentor has become one of my favorite stores. I absolutely love it!!! You can find super nice pieces that are like new but pay a fraction of the price. It really makes looking great affordable. I'm a busy mom and this is one way I can shop for purses, wallets, belts, shoes, tops, dresses, and accessories in one place and spend hundreds less than what I use to spend at the mall. The staff are really friendly and helpful too. read more

What a joke!!! Every time I have walked in the store they have had some excuse for not helping. They prop the door open and say they are closed, they restock and tell you to get out of the way and the high school girls don't work they gossip!! I took in clothes and no one went through criteria and then when I came back to pick up I got lectured. This is not worth your time or headache!!! read more

If I could give 0 stars I would! I went to sell some clothing and when I went back to pick up my clothes (two days after they called and said they were ready) my stuff had been ACCIDENTALLY donated to charity! The manager was quite rude when I spoke with her and asked what was going to be done about this mistake. She admitted the mistake but couldn't have cared less. I will NEVER go back! I just lost a lot of brand new clothes :( I should have listened to all the other bad reviews before I went in here. I'll be going to Buffalo Exchange from now on, it's worth the extra few minutes of drive time! read more

I thought it was me they were rude to about my clothes. All new and designer labels, silks and linens.... They told me not in season and gave me my bag of clothes... They can not afford the clothes I have so will find someplace higher end. read more

I had the same bad experience selling here that many others have related. Their policies are unclear and the text they send saying they have processed your items is useless. It should at least say whether they've decided to buy or have rejected them, and that there is a time limit to make a decision on whether you'd like to accept their offer - which was insultingly low. Long story short, the manager was very rude and argumentative; she finally admitted they had "made a mistake" and donated my clothes! I asked her to mail me my $4 (for 2 barely-worn items I'd paid $100 for only months ago), but realizing she said "donated," now believe I won't even see that. Also, the few times I've shopped here (never again) the clerks have typically not even said hello. Just awful. read more

HORRIBLE! There were three grown women working at the front of the store all talking to each other, they didn't acknowledge me when I walked in or while I was shopping. I walked right infront of the counter multiple times and was obviously ignored. I will never shop here again, now I know why the place was empty. I was the only customer in the store and THREE employees never asked if I needed help or if I was finding things alright. DONT SHOP HERE. I much prefer other stores. read more

This place is gross, it smells like a goodwill, the clothes are tacky, the service is slow and rude - how do they stay in business? I would not recommend this business to anyone. In contrast, I found Plato's closet to be fast, friendly and respectful. read more

I agree with the negative reviews. I've not had an experience shopping here but will not return to sell items. I understand they need to be discerning on the clothing they sell, however, waiting 5 days to review items and then offer pennies on the dollar is not a way to keep clients bringing you their designer clothing. read more

I shopped here several times and then finally asked about their buy back program. They told me that they buy Items that are clean, in style, and in great condition. They also said they're accepting all seasons of clothing so I went home and got together all the clothes that I thought would be "acceptable" for a higher end "resale shop" - INCLUDING some shirts I bought there on my 1st trip (less than a year ago). When I dropped my bucket off, they said they were about a week out to go through things (but ironically their website says "...we pay you CASH On-the-Spot...we are different in that we pay you immediately for all of the items that we accept."). They texted me the very next day stating "The items you dropped off to sell have been processed". When I went into the store, to my surprise, they didn't want a single thing...not even the shirts I bought there last year. Did you have second thoughts on the stuff you sold to me or something? Ridiculous. I will never go back to this store and I have informed the 12 co-workers, who I referred there, of my experience. Nice business model ladies! read more

I have gone to this store several times. Each time I go the people working there are really rude. It always takes a very long time to hear back from them. I only got $3.75 for my clothes when I gave them a lot of clothes with good brands. My overall feeling of this store is so unpleasant because the people are incredibly rude. I will not be going back. read more

I am a total thrifter and have worked in the resale industry for years. I have purchased things from this location and also brought my things there to sell. From a shopping standpoint, make sure to double and triple check items before you purchase them--many of them have damage/wear/stains. The prices are fair, especially higher end labels and designer things..If you can find them. From a selling/resale standpoint, this location has poor to fair customer service--horrible wait time and a ridiculous store credit policy. I would not recommend bringing items to this store for resale, there are tons of competitors that give much better customer service, have much better store policies, and give you better money for your things. read more

Great place to find in-style name brand clothes. The are very picky about what they accept which means I can always find something I like and I'm not wasting my time going thru a bunch of garbage. The prices are very reasonable and they often have sales which results in even better deals. The staff is fantastic. They are all very helpful and way more friendly than most mall shops. Everyday they get new things in, so their selection always changes and I can always find something. read more

I always find something here. Mostly very nice work clothes but I've also found great work out and night out clothes as well. They have all the brands I love at a fair price. Love it here! read more

The ladies that work in this business should not act snotty and belittle customers. The selection of clothes and shoes are boring, I came in to sell and buy. Neither happened. read more

I was extremely disappointed in the terrible service this location provided. I dropped off my items to sell on Monday and was told they would be complete Wednesday. On Wednesday, I called and was informed there was "no way" my clothes would be finished because the shop was backed up. I think it is absolutely ridiculous and unprofessional that the shop needs more than two full days to sort through and purchase items. Awful customer service. read more

Every time I try to sell anything to this place they tell me that it it's too worn so they can't buy it yet on a regular basis when I'm in this store I constantly find things that are dirty, stained, falling apart, not to mention two of the items that I just took to sell to them I just bought from them and they said they were to worn. If you're looking for a good place to sell your used items take them to Buffalo exchange downtown they are very nice and extremely friendly and have great customer service and tons to choose from. read more

Don't waste your time trying to sell anything here and for that matter buy anything. I had several items that had only been worn once mostly prom and cocktail type dresses worn to weddings all size 6. I even had a Desigual dress that the woman that first looked at it really liked. They told me the clothes were not in season. The dresses are spring and summer. It is May? They had some cute purses, but no deals. Tops that you could get at target. Big disappointment. Back to craigslist for me. Don't waste your time folks!! read more

I've taken clothing and purses here since they opened, the owners (husband and wife team) are really nice and professional. I will not go back here though, I took in a whole bag of clothing and they rejected every piece. Two items had the price tag still on them and I have never worn them! One item I got a week ago and ordered on-line and didn't like the color. I took a sweater that I got for Christmas there in early January, it came from Nordstrom, priced at $179 and they wanted to give me $15 for it? C'mon and it had a gals name on it (employee) that she had already "dibbed" the sweater and was going to buy it? They have gotten too snobby and the owners weren't in the store when I had these last two bad experiences. They are owned by Plato's Closet which gives you very little money for your items too. I won't come here again and will continue to do business with other consignment stores in the area that give you a fair price for your items and do not turn down this seasons items with price tags on them! read more

I recently took ALOT of clothing and jewelry to this resaler. It took me ten minutes or so to carry it from my car into the business. They did not offer to help. Generally I found they were condescending and rude. After bringing it in they told me "we will call you with an offer in about 2 hours" . This was at approximately 1PM on a Saturday. So I went driving around the Park Meadows mall waiting for a call back. By 4PM I was tired of waiting so I called them, and they said they had not had a chance to go through all of it because it was such a large intake. I waited around for a few more hours. Still no call. At 730PM they told me they had completed the "review" of the clothing shoes and jewelry and to come back. I was very shocked and angry when they offered me $16 for 4 pcs of jewelry. That was it - they didn't "want" anything else. Then no offer to help me take all the stuff back to my car. And just when I didn't think it could be worse way to waste a day - I found that they had not returned some silver jewelry from Bali that was part of my belongings. They actually stold from me. If I had a way to prove it I would have pressed charges. The only recourse I have for this horrible experience is to warn others. So. Consider yourselves warned! read more