Staff is consistently helpful, friendly, and knowledgeable. They make sure you're getting exactly…read morewhat you want. My husband and I have been buying our running shoes (and other gear) from them for over four years.

Be ready to sit and wait and sit and wait. No hurry to help customers here. I wanted to support…read morelocal but I have other things to do with my day besides sit and wait for the one employee in the store to help 20+customers. hire more people!

Went to spend the dollars I earned at a prior shopping trip. He was looking for shoes and I wanted…read moresandals. He helped me find some and he tried several styles but nothing was comfortable as we would have liked. So we purchased my sandals. Holly had asked me if I needed help on the sales floor and she was our cashier. She's friendly and helpful. It was a good visit. Too bad he couldn't find shoes.

I went here after shopping at the DSW in Park Meadows, since I need shoes the same height as the…read morewalking boot. Most of my shoes have high heels, or the heels are too low. I was hoping to find boots. I found a pair at Park Meadows, but they weren't quite perfect. I did find a pair of loafers and a pair of booties at this store. The vibe here is weirdly depressing. I think that it's the yellowish lighting, maybe? Also, oddly, there was only ONE MK bootie--the left--in the box, and it had a security tag on it. I had to find an employee (possibly the manager?) to ask for the other shoe, since I can only wear a shoe on my right. She said to give her the left so she could swap them, then said, "Oh, never mind, it has a security tag." Very peculiar. Have never seen that in any other DSW, even on $400 Stuart Weitzmans. I ended up buying them. It would have been annoying to go and find her to retrieve the left shoe. Also, there aren't enough seats to try on shoes, nor mirrors. Park Meadows is much better equipped. The cashier was cheerful and friendly, so this visit ended on a happy note.

The selection is vast, but I just don't think the value is the same as it used to be. I came in and…read morebrowsed for a bit and tried on some great shoes. Ultimately, I left without any of them because I thought the prices were a bit too high for a discount store.

The sales associate was so nice and even though the likelihood that the size he needed would be…read moreavailable was slim, the associate went and checked in the warehouse for us. And they had it! He was patient and friendly and I appreciated him. Unfortunately the heel was slightly wide so we didn't end up purchasing them but for the amazing service I'm giving them give stars. Lots of selection and I restrained myself as this visit was for him and not me. Prices are comparable for shoe warehouses. Parking in private lot.

I looked for someone to repair 3 pairs of Italian leather boots. 2 pairs were new or almost new…read moretall boots, but the shaft was too tall and needed to be reduced 2 or 3 inches. 1 pair had a strap that was wearing out and needed to be tightened. Jen did a terrific job on everything, and the boots all look better than new. Really beautiful work done timely, at a fair price.

I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

Had some Amazon returns so I headed over. The customer service desk is up front but the Amazon…read morereturns are in the back opposite side of the store. There's now a sign hanging from the ceiling indicating the way. There's associate was helpful and pleasant. With my coupon from the returns I went to check out the new summer looks. School supplies are making their appearance. Crazy. So many cute looks. Prices are average for department stores.

Ok for things that you need now. Selection has dwindled. You just have to time their "sales" the…read moreright way (over priced items that frequently go on sale so you think it's a deal).

Ran in (see what I did there) to grab a t shirt for the Colfax marathon. Stayed to get our best…read morerunning shoe for our body assesssed. An employee was so helpful in assessing my friend and my running style and what shoe would be best for our gait. He was very knowledgeable and took the time to record our walking in a tread mill. Store seemed well stocked and there were a lot of great running shoes on clearance.

I've only been here a few times, and originally I went to help my daughter when she was running…read morecross country for high school. They have a very high level of attention to detail that I have not seen anywhere else. Furthermore, when I went to buy a pair of running shoes for myself after 1 million years they took care of me in a very positive way. The first person I dealt with didn't give me the attention that I was looking for, but when I went back, they more than made up for it by fitting me perfectly in a pair of shoes that lasted me for tons of miles worth of running! I would recommend this place to anybody that is a professional runner on down to a casual mall Walker. I don't know about other stores, but the one in Lone;Tree is superb! They did not try to upsell, but rather found the right shoe for me and what I wanted to accomplish. They could've charged me way more, but never did.

I actually like this Nordstrom Rack location better than the one on Colorado Boulevard, even though…read morethe men's selection isn't quite as large. The store is easy to shop, checkout is fast, and the restrooms are open and accessible instead of being locked. The cologne selection is smaller than other locations, but overall it's a pleasant shopping experience.

I kinda need to stop talking myself into shopping here, I am a bad influence. I am a BIG Nordy fan…read moreand it goes the same with the Rack. You can find such great deals and specials even if it is only last season's style. The selection of men's and women's wear are usually a good selection, even for us more smaller sizes. I am bummed they stopped caring my favorite from Neutrogena, the sesame oil lotion. Their customer service and staff is impeccable and what you would expect at Nordstrom. This location is set off from the Park Meadows mall but parking can get busy if you want up front parking. My only complaint is the alteration service. The seamstress Nila is incredible and very talented. She's warm and friendly as well as efficient. I have confidence in her sewing skills. However, the pricing is confusing as well as not clearly displayed or explained. We took shirts to be tailored but some were $38 and others $78. It totaled over $600... A bit much for my usual needs. While they offer alterations for non Nordstrom items, the price is just a bit outrageous. Desiree, one of the managers, was kind and understanding in letting us cancel our order and the return process was stress free and quick. Overall, I still feel love for this location, the staff and the cute things I snag on each shopping spree. I'm a kid at heart and an irresponsible adult at the checkout counter here.

I came in to buy a replacement pair of Red Wings work boots that had officially worn out. Seth…read moregreeted me immediately and was able to walk me through the two pairs of boots I was planning on looking at. He knew all the features for each boot, which was refreshing to hear. I decided on a pair that was significantly more expensive but had all the features and comfort I was looking for working at a mining site. The knowledge of Seth and another counterpart working today was above and beyond what I've experienced at other stores. The previous pair of Red Wings boots lasted me 3 years with no issues and I expect the same out of the new pair I just bought. If you have baby sized women's feet like I do, look no further than Red Wings in Lone Tree to help you out.

I've been having trouble with pain from my shoes so I was pretty picky and demanding. The staff…read morewas patient and brought out so many different styles and sizes for me to try on and walk around in. I've been wearing the pair I picked out for over a month and my feet feel good. Very thankful to the people here.