Stars 1 & 2: They have a scent selection of apparel, gifts, and trinkets from various teams around…read morethe country, so there is more to choose from than typical Colorado gear. Stars 3-5 (missing): It's a little pricey compared to what you buy elsewhere (only advantage is if you just want it now. Customer service is lacking and the hours have become erratic and unpredictable. I've now shown up twice to find a sign that the store is closed until the employee comes back. I asked about it I'm a friendly way and was given several excuses with zero sympathy (after I had waited 75 minutes for the employee's return during scheduled and posted hours). No big deal. I'll never get mad back at an employee. I just won't ship there unless I absolutely "need" something last minute, which is too bad because I'm a big sports fan and collector.

Great experience. Need sports gear to were to your favorite teams game. Come here they have almost…read moreall of it!

Nice location at the outlet mall. The store is spacious and has many items to look through. We were…read moreable to get some really nice coats on sale and the staff were really helpful when we had questions about sizing. Would definitely return.

I love Columbia product, I went in looking for specific product and wanting to ask specific…read morequestion about sweat pants/joggers, stood at a clothing rack for 10 minutes, watched several workers walk past me and workers standing around conversing with each other, after 12 minutes, I approached two males by the shoe racks and ask who the general manager was and they stated "we are managers". I said "I've been standing there for 12 minutes, waiting for assistance and not once was I approached and asked if I needed assistance. More than 5 workers walked past me. Very poor customer service, disappointed in a Columbia store. I was told the General Managers name was Sarah. Think its time for some training, less talking to each other and more proactive talking to customers.

Crowded with customers searching for deals. The back wall had an extra 20% off prices. He tried on…read moresome different styles in high tops and mids. Came down to two styles and finally he picked the more neutral color as it would go with more items. He was sad they didn't have Air Jordan's in the black and white color. The associate did check on us and showed him where other Air Jordan's were located. The checkout line was long but they had plenty of cashiers and it went pretty steadily.

Been on a spontaneous kick the past week, decided my long hair disgust me, looks ratty and tacky…read moreand had my Mom chop off 10 inches of mine, booked a flight about a half mile away from the terminal a few minutes before it boards which was totally fine until it hit me... I DIDN'T PACK MY RUNNING SHOES!!!!!!!!!!!! F&*k!!! Enter Nike Factory Store - was able to snag a perfect pair of trail trainers to get me through some Colorado miles. Not only were they on sale, they were an additional 40% off. Score! I'm solely a road runner but I do run trail on occasions and didn't need another pair of brand new running shoes so I took a chance on these. They feel fine on the road and even in freezing temps my feet feel warm. I typically run in Brooks but in a pinch these Nikes are great. They are super cute and somehow match perfectly with a little cotopaxi waist pack I picked up at Castle Rock. Friendly, helpful staff. If you're into Nike gear, I'd recommend although I really came in solely for trainers and didn't peruse merch much at all.

He tried some shoes on but they don't have mid or high top styles which he prefers. We used the…read moresizing tool to make sure of his shoe size. Prices are comparable to other brands. An associate checked on us. Although he liked the shoe he tried, it wasn't what he had in mind so we didn't purchase it.

I brought back a return that I purchased on line. Brynn was amazing in returning my shoes and…read moreordering a larger size to be delivered my home( 1 hr away). Bryann made the transaction so easy. Thank you for great customer service!

Wanted to find a lightweight winter jacket. The associate was helpful and explained the different…read morestyles and options. They don't rate their items by temperature ratings so it's a little difficult to gauge if the material would be warm enough. I tried some jackets to see which I preferred and took photos of the tags to remember them. They have large fitting rooms even though the store doesn't look big from the outside. Even a seating area in the middle for people who are waiting for others to complete their shopping. Prices weren't bad at all for winter jackets. But sizing selection was not great in my size.

Very disappointed, the manager was very rude, he had a Gilligan like appearance like from…read moreGilligan's island. I was wanted to buy a baseball type cap and jacket for my son and a pair of pants for my wife. When I asked if they offered any type of military discount, he said it only applied those items that were for me personally and not to any of the items I was purchasing. We've bought thousands of dollars from this store previously. Sad we really like this brand but definitely will be taking our business elsewhere. Will no longer be shopping at this store anymore.

I hike and backpack a lot...with a bunch of insanely good hikers and backpackers...many live in…read moreFjallraven! So when I noticed there was an outlet store here in the castlerock outlet mall...I had to check it out. First off I must warn you that ALL SALES ARE FINAL....you can exchange here ( not the regular stores) but that is it. You buy it take it home and hate it....you's SOL. That being said they have some very cool items here. I bought two pairs of hiking pants meant for bikepacking.... The high tech fabric, quality and design are insanely good...plus they were 45% off. Store layout is great Service is very nice and helpful Pretty good selection. If you happen to be down here check them out

I went here and loved it. I finally got the back back I've been eyeing for quite some time. It's…read moreeven cuter that it looked online. The sales associate was really friendly and answered my questions. I will definitely be back here.

I was very impressed with the helpful staff. I had a raincoat that I bought at a store over a year…read moreago. I have not even taken tags off, but I am now 3 sizes smaller. I went to North Face to get a new coat for an upcoming trip. On a whim, I brought old raincoat along. They gave me 40% of tag price toward a new raincoat. They were very helpful, and frankly I did not expect even the amount they offered. Great staff.

Store manager Rylee told an African American woman that a Northface coat she returned for feathers…read morebeing found in giant balls could not be returned an honored by Northface return policy. The woman told Rylee the condition of the coat over the phone and stated Rylee told her she would allow her return it and get another one free. After being reminded of that Rylee then said she take an extra 30% off of a lowest new coat. The coat she bought was identical to the one she brought in. Instead of of 80% off with 60% off and 30% that woman had to pay over $100 for a $350.00 coat. We were flabbergasted by Rylee acting racist and not following the free return lifetime Northface return policy. As the customer took pictures of the returned coat we did too. It's disgusting.