I had an emergency need and they opened their shop on a holiday weekend for me. Excellent service!read more

From the owner: Airway Oxygen Inc. has a full line of respiratory and home medical equipment to serve all needs of…read morethe patient. Airway Oxygen Inc. has been accredited since 1989, first in Western Michigan and third in the state. We have 250 employees at Airway Oxygen Inc. with 19 full-service locations serving 57 counties in Michigan and Indiana with Respiratory Therapists, Certified Occupational Therapy Assistants, Certified Mastectomy Fitters, and Certified Billers on staff. We have a Women's Health Boutique in Grand Rapids and Holland to serve breast cancer patients and pregnant mothers for all their needs.

Staff was very professional and quick to respond to our concerns. We traveled to the store not…read moreknowing what to expect and we were pleasantly impressed with the customer service and the quality of service.

I go to American Medical Equipment for all my medical equipment needs! The company offers free…read moredelivery and a 24 hour emergency response. The service is very prompt. I have never been disappointed! Thanks American Medical Equipment!

Took almost 6 months to get my new bi-pap machine,every time I called I was on the phone for a long…read moretime trying to get answers! only deal with them because that's who my insurance demands we use.

This one star is more than they deserve, it should be zero. I met with the respiration therapist…read moretoday and it did not go well. She did not want to meet with me so she called me before my appointment to say she had a printout ready for me. I did not ask her for/nor did I need a printout. I have never been called by Hart Medical after picking up my equipment for any kind of wellness check. I had a massive air leak with the mask I was given. This massive leak was on her partial report with the wrong start date on it. She disputed the day that I picked up my equipment. This air leak continued for 39-40 days, it was loud and dried my eyes out daily. The leak only stopped after an internal medicine/sleep doctor prescribed me a new mask. My machine is not recording all the time that I am doing "therapy". This was my main concern, which did not get addressed. I was hoping that she would look at the machine since I packed it up and brought it, but she did not. I was there less than 15 minutes. She gave me her printout and wanted me gone, that was obvious. I did not think that they had any "professional" people working there. The tech support has also given me bogus information. You must call M-F, 8:30-5 ET and leave a message. You may or may not get called back from their tech support. I have also spoken to Brian, the Regional Manager. I have called him twice since we last talked and he has never called me back, which makes me feel marginalized, ignored and frustrated. I think I saw him leaving the facility today. These concerns about them need to be reported to Medicare. It is the worst customer service that I have ever experienced in my life. I think about other vulnerable people who cannot advocate for themselves. Hart Medical could care less about you and do not mind articulating it! If you have relatives, friends, or acquaintances who may need medical equipment DO NOT RECOMMEND HART if you care about them and their well-being.