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Clock Mobility

3.5 (4 reviews)
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Hart Medical Equipment

Hart Medical Equipment

(15 reviews)

This one star is more than they deserve, it should be zero. I met with the respiration therapist…read moretoday and it did not go well. She did not want to meet with me so she called me before my appointment to say she had a printout ready for me. I did not ask her for/nor did I need a printout. I have never been called by Hart Medical after picking up my equipment for any kind of wellness check. I had a massive air leak with the mask I was given. This massive leak was on her partial report with the wrong start date on it. She disputed the day that I picked up my equipment. This air leak continued for 39-40 days, it was loud and dried my eyes out daily. The leak only stopped after an internal medicine/sleep doctor prescribed me a new mask. My machine is not recording all the time that I am doing "therapy". This was my main concern, which did not get addressed. I was hoping that she would look at the machine since I packed it up and brought it, but she did not. I was there less than 15 minutes. She gave me her printout and wanted me gone, that was obvious. I did not think that they had any "professional" people working there. The tech support has also given me bogus information. You must call M-F, 8:30-5 ET and leave a message. You may or may not get called back from their tech support. I have also spoken to Brian, the Regional Manager. I have called him twice since we last talked and he has never called me back, which makes me feel marginalized, ignored and frustrated. I think I saw him leaving the facility today. These concerns about them need to be reported to Medicare. It is the worst customer service that I have ever experienced in my life. I think about other vulnerable people who cannot advocate for themselves. Hart Medical could care less about you and do not mind articulating it! If you have relatives, friends, or acquaintances who may need medical equipment DO NOT RECOMMEND HART if you care about them and their well-being.

Giving Hart Medical Lansing MI a 1 star is being generous, if I could give them a zero I would…read more A week after getting fitted and starting to use a cpap, a Hart Medical rep called me to see how things were going. I discussed with him a problem, the representative offered a solution. I called back to accept the solution. There was no documentation in my record of the proposed solution. There was no documentation of who had phoned me, no documentation of the contact at all. So they requested i come back in for another fitting appointment, a 2 week wait to get in. Requested i go all thru the facial scan again, really, has my face changed in 2 weeks? (No, they didn't retain the original scans). Got there for my appointment, kept me waiting over 30 minutes past my appt time. Brian explained to me there is no other option. I said the phone rep offered me an option and I want to move forward with that. Brian stated he's the Regional Manager and he knows there's no other option. So I asked him why then they had me wait 2 weeks and then come on for another appointment. He had no answer. I pointed out the phone rep had given me bad info, my record had not been updated to document the contact, they requested I come in for an appointment for nothing, i wait more than half an hour past my appt time, and then told there is nothing they can do, just a complete failure all around, and complete waste of my time. Run, run, far away from this medical equipment provider. They are really bad.

101 Mobility of West Michigan - A 101 Mobility expert explains mobility equipment options to a customer during a free in home mobility consultation.

101 Mobility of West Michigan

(1 review)

I can only say the nicest things about 101 Mobility. Each person that I dealt with from the man…read morewho gave the estimate, to the woman who called for scheduling to the installer, could not have been kinder and more helpful. I had a stair lift installed in my home. When they came to do the estimate they explained everything to me and left literature so that I could read more about what I was getting. The scheduling was easy and they worked around my schedule. The installer was great. He did a marvelous job, taught me how to operate the equipment and left not a trace that he had been there. A company that was a pleasure to work with from beginning to end. And the product they installed is high quality and durable.

From the owner: We offer stairlifts, wheelchair ramps, porch lifts, patient lifts, and more backed by the best…read moreservice and support in the industry. Our local team sells, rents, installs, and services everything you need to make your home or business fully accessible. What makes us different? We have Mobility Consultants, not salespeople. We start with a free in-home or virtual consultation so we can learn more about your needs. Then we provide a no-obligation quote for your perfect mobility solution - we'll never pressure you into a decision. Our experts are certified to install and service each of our products, so we've got you covered. Questions or concerns? Give us a call any time - we treat every customer like family!

Clock Mobility - mobilityequipment - Updated May 2026

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