The only good thing about this location was Ken the technician and he retired, horrible service on…read morethe phone and doesn't allow you to speak without being cut off every two minutes.

The customer service at the Lansing location of Wright&Filippis is at best an insult to any sense…read moreof couth or decorum, at worst its just flat out negligent. . The staff will be sure to let you know that your presence is a burden to their "work" schedule and that your questions or concerns are worth nothing more than mockery in the form of passive aggressive non-sequitur comments, humphs, and eye rolling.. Here's the beauty part, after coming off as so superior, they aren't even qualified to check your insurance correctly, they will more than likely end up telling you to go work it out with the insurer yourself. . wow. under-worked and overpaid often? It's a shame that I have to leave one star because they didn't earn that much. From top to bottom this place it a disaster, I'd chew tinfoil before stepping foot back in this establishment. I have just a little too much self-respect to be a patron of Wright&Filippis . .

I had a billing issue with Sparrow Medical Supply. They were billing me and adding late fees for…read moreclaims which I'd already paid and for which payment had cleared the bank. Instead of proactively investigating the issue from their end, they got defensive and just kept insisting they didn't receive payment whenever I'd ask a different question about the payment process to try and understand where things may have broken down. I'm a troubleshooter, it's what I do. They seemed to take my questions as attacks rather than inquisitiveness, which, in my professional experience, generally indicates poor working conditions, hostile management, and disgruntled employees. Only after my bank faxed proof of payment to their office did they bother to believe me and do their own investigation -- they called to tell me the matter was "resolved", that they found all the payments. That was nice of them to do. However, since I'd never had a billing issue like this before, I wanted to understand what happens next. When I asked for clarification on what "resolved" means, the person on the phone got defensive -- incredulously asking me "you don't know what resolved means?" -- instead of just explaining that my balance was set to zero and all late fees cancelled. Incredibly unprofessional behavior and absolutely horrible customer service. Again, this is probably due to poor working conditions and hostile management. Hopefully U of M can clean out the toxic managers and improve conditions there, but I'm not going to wait around to find out. I'm absolutely taking my business elsewhere as soon as I can. In summary, I feel bad for anyone who can't find an alternative to Sparrow Medical Supply. Their selection of average products are leased and sold at prices much higher than the same products in other countries.

I need incontinence supplies and this place sells them but refused to go through my insurance…read morebecause they say they lose money. They want me to pay full price and then get reimbursement from insurance so I lose the money instead of them. Not what I would expect from a business associated with The University of Michigan as a BC/BS provider.

Changed ownership and it's not the same- used to be able to find what I needed - now it's more…read morecommercialized-granted the workers are ok however I won't be back -lost customer-sad day for sure

From the owner: Locally owned prescription and compounding pharmacy, full durable medical supply retailer and gift…read moreshop since 1926. We offer FREE Home Delivery and FREE Pill Packing services. Mention this ad for a $25 Gift Card for new patients

Only gave one star because i wanted to make sure they didnt think i forgot…read more My wife was burned with about 18% her body being covered. Both legs and left hand. 2nd and 3rd degree. Left the burn unit thursday and when i called care linc to go over order surprised how few supplies i received. Called them Thursday and they said they would mail some out 2-3 days but if i needed anything they had someone on call 24-7. We made it through the weekend and went to haslett location monday around 10:30 am. Was informed they dont stock any of those supplies. Would have to be shipped, informed then not what i was told. They said they could get stuff out to me in 2-3 days. Asked could i go some where and pick u, said they had to check insurance to see what was covered. Told me hospital listed as three wounds, 2 legs and left hand. Allowed 184 4" pads per wound a month. I did quick math and said thats over 550 a month and you only sent 84? So can i get 100 coming??? To get me going? Said sorry we need to confirm this? I left and called corporate who also was no help. Called doctors office in GR they called another supplier in lansing and they had most supplies and where willing to get anything we didn't have over nighted. I wasn't looking for special treatment just what was needed to take care of my wife's wounds. I highly recommend you find someone else to get med supplies from other then care linc. Thank you Derrick zenker

If you are going to get a CPAP machine from Carelinc, and you have trouble adjusting to it, be…read moreaware that you will receive nagging e-mails from multiple people who are monitoring your sleep data. I complained about both multiple people being in my data as well as the nagging e-mails and received a reply that included a non-apology "..I'm sorry the CPAP didn't work out for you." and a justification for a "very large team of people" to be in my data. The other points I made in my correspondence regarding how the nagging e-mails felt similar to being harassed by a bill collector were completely ignored. I have returned the CPAP machine and I have no intention of doing any kind of business with this company again.

Everyone in scheduling, insurance verification, and at the location were a pleasure to deal with…read more Every person was kind and professional, thorough with explanations, and got my husband a CPAP machine very quickly as he had been struggling for a long time. I really appreciated working with Healthcare DME and recommend them!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.