The only good thing about this location was Ken the technician and he retired, horrible service on the phone and doesn't allow you to speak without being cut off every two minutes. read more

The customer service at the Lansing location of Wright&Filippis is at best an insult to any sense of couth or decorum, at worst its just flat out negligent. . The staff will be sure to let you know that your presence is a burden to their "work" schedule and that your questions or concerns are worth nothing more than mockery in the form of passive aggressive non-sequitur comments, humphs, and eye rolling.. Here's the beauty part, after coming off as so superior, they aren't even qualified to check your insurance correctly, they will more than likely end up telling you to go work it out with the insurer yourself. . wow. under-worked and overpaid often? It's a shame that I have to leave one star because they didn't earn that much. From top to bottom this place it a disaster, I'd chew tinfoil before stepping foot back in this establishment. I have just a little too much self-respect to be a patron of Wright&Filippis . . read more

Totally amazed by everyone at Wright & Filippis. Staff was friendly and accommodating. I came in as a walk in and was greeted by wonderful staff that got to work right away for me. I was given the run around by other locations for a customer knee brace and I felt like home here. Hands down best experience I have ever had with medical devices services!! read more

There was a previous review that was quite negative. So, when I was there today I made it a point to remember the staff and atmosphere. I arrived at 8:00am to register as my appointment was at 8:30am. When I walked in, I was instantly greeted by the lady behind the desk. I walked up and signed in. I was asked if I pre-registered and I explained that I could not get it to work at home, the lady came out and gave me detailed instructions and showed me the computer in the waiting area, told me if I had any questions to please ask. When I was finished she took all my documents to make copies and had them done and promptly copied and instead of calling me up to the counter, she walked them back out to me where I was sitting. When it was time for my appt, another lady came and got me and took me back to a room and said "so-&-so" will be right with you". I waited maybe 2 minutes before a lady came in, instructed me to remove my shoes and socks. She was very thorough and explained everything to me and how it all worked. I guess I should say, I was there to be fitted for custom orthotics and night splints for my Planter Fasciitis that I have in both my feet. Once we were finished she walked me back up to the front and another lady had me sign papers and explained thoroughly what exactly I was signing and why I was signing it. So, overall it was quite a pleasant experience and I have not one negative thing to say about Wright & Flippis. read more

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both lady was so kind the man that saw me was very nice he order my shoe got them back fast but i had to call it was the wrong size they had no problem and made an appointment to bring them back in the same two lady was there both had a smile on the same man i saw he look at the shoe and he did take them back after he saw they was the wrong size but you no what it didnt take long to get that pair back either and they do fit i like the color i wanted something different like a shoe i could wear with dresses last year was my first time going there i got shoes called katy which are gym shoes i like them alot read more

Place is garbage. Takes 2 plus weeks just to schedule a new appt because they never call you back. Broken mobility scooter and has been 4 days since i contacted them with zero response from them. Stay away. read more