I can't comment on the quality of their work, as I had them stop before my windshield was removed…read more Lobby (which was filthy) was filled with (extreme) Christian Right literature. If they're proud to support this administration, they should make it clear to their potential customers. Perhaps a MAGA sticker on the door or on all correspondence. Beyond offensive and mind-boggling that they would choose to potentially alienate 2/3 of their customer base. Glad I didn't give them a dime.

From the original person who took my call, to the technician who replaced my Prius windshield - I…read moresay BRAVO. Such careful and competent work. Thank you!!! Only one thing - I wish I had known how cool it was going to be so I could have brought my grandson to watch with me. I will refer you to others anytime! Sincerely, Maxine Klan

I literally can't say enough good about the staff at this business. I had to take my car in for…read morerepairs after my car was showered with debris on the highway from a garbage truck, so there were a little dents all over it. My 2019 Prius is literally an extension of myself, and I'm not super finicky, but I plan to keep it for many more years so I wanted it repaired before it rusted. They were so kind and informative through the whole process, from the time I took it in for an estimate, until I picked it up looking flashier than it was when I brought it in. Extra special shout outs to JC at the counter, Kevin, and Jonathan Barnes. This was my first time, dealing with this kind of repair with insurance and collision, and they handled all of it, from communicating with the insurance company, to keeping me informed of the progress, to making sure my car was shiny and beautiful for me upon pick up. The level of care and ownership these people took in their work was positively heartwarming. Whatever they are making, it's not enough. As some of these yelp reviews can attest to, these people are clearly the target of a lot of unnecessary abuse, but they were nothing but the penultimate professionals whenever I was there. They will have my business forever.

Long story. Terrible customer service. I've never been so enraged at a business. My insurance sent…read moreme here after a crash. The shop did not disclose that damage had been done to the muffler because the insurance would pay for the muffler but not the pipe. But they didn't offer the option to pay for the pipe myself until I drove the "all fixed" car for three days and realized something was wrong with the muffler. Everything went downhill from there, with a whole day wasted when they were supposed to fix the muffler but didn't get the parts to do it. The staff was surly and would not use my correct name. The manager argued with me about my experience when I complained and tried to gaslight me about what happened. Don't go here!

Henderson Glass set up an appointment for us at Pollack Glass in Lansing, to have a stress test…read moredone on a windshield (as it cracked soon after installation). They were honest and helpful regarding the stress test and replaced the windshield right on the spot. The technician explained what happened during the first installation and said he would pass on the info to the original technician (from Henderson Glass) so that this issue could be avoided with other customers. We appreciate their honest and worth ethic. Thank you!

When we had the terrible ice storm that knocked out most everyone's power, my back windshield was…read morecompletely shattered from a falling limb. They couldn't order glass from distributors, closed due to storm, but they cleaned up the glass and put in plastic very strong to get me through at no charge. Recommended I might need body work for surrounding dent. I did need that body work so I went elsewhere but they were extremely helpful on a very busy day for them knowing they probably wouldn't get my business. 3 years or so ago? I just got on yelp but never forgot their fantastic service. Will definitely use and recommend for future needs. Great honest businesses are a real find.

I had my car detailed by them yesterday. I gave it to them filthy, and they returned it to me,…read morewell, spotless. In fact, that is why it rained yesterday. A couple of minor hiccups, but not enough to knock off any stars: I paid by credit card, and the amount on the receipt was different from what they charged--about $5.25 more. This was an extra fee for using a credit card that no one told me about. Had I known that, I would've brought cash. There was a sign that said window tinting is cash only but nothing about a credit card fee. They told me they would call me when the car was ready. Since it was about an hour and a half walk from my house to Spot-Les, I called to see if they had any idea when the car would be done. It had been done for fifteen or twenty minutes already. The guy on the phone thought someone else had called me. If I ever get my car detailed again, I will definitely go to them. It was well worth the money.

I absolutely appreciate the service I received from the staff who serviced my brand new vehicle!…read moreWhen I tell you, they did a great job! Everyone was so kind. They took care of all of my concerns with the services. I received the 5% tint all the way around and I had a 7 year ceramic coating put on. It already looked great because it's a new car but I do see an enhanced shine with the protective coating! Especially on the wheels! I would recommend Spot-Les to anyone! Thank you so much for a great job and as a result, a great look! Look for me to come get my car washed there as well!

I had Henderson conduct a windshield replacement for my car using their mobile service. They were…read moreon time and conducted the replacement with no issue. But there were two problems that really took this from a 5-star to a 2-star experience. First, I had purchased a warranty on the windshield. The tech who conducted the replacement informed me he had run out of paperwork for the warranty. His solution was that I drive to the Henderson location to get the paperwork. What's the point in a mobile service if I have to drive to the shop anyways? Second, the got some sort of black stuff (grease, adhesive, I dont know) all over the headliner of my vehicle, which is light grey. I had to have my car professional detailed to the tune of $300, and light stains still remain.

These folks were professional, friendly, and gave a $50 credit towards the deductible on my…read morewindshield. They sent the wrong windshield the first time, so had to come back another day, but I was still quite happy with their work.

That's my third time doing business with Gerber collision. They are absolutely amazing from the…read morefirst time you contact them, getting an estimate, scheduling the work and getting my vehicle back so quickly. Everyone there is very professional, very compassionate with your needs, and extremely accommodating. I would highly recommend them for your repairs.

I was in a hit and run on the interstate and my insurance referred me here…read more When I picked my car up, I noticed the plastic mirror cap was missing. I was told the part was on back order and they would call me back in when the part came in - I was fine with that. But if you zoom in, you will see a little chip of plastic missing. This was not noticeable until the cap was placed on (see other img). When they put the cap on, I asked if they could get me a new non-chipped plastic piece. The reply I got was "It was probably a rock that hit your car while you were driving, which is common. We cannot replace that for you." I definitely would have remembered a rock hitting my newly repaired vehicle. This chip definitely happened in their care. I also noticed my gas cap felt very abrasive. It looks like the gas cap had been dragged across concrete on the inside during disassembly (see img). I also noticed my window tint was damaged. I figured it got damaged during disassembly as well. When I called about it, they tried to deny responsibility, but eventually agreed to fix it. The first date was my fault - I wrote it down in my calendar wrong. I called them and rearranged to bring it another day. I dropped my car off and it sat for a few hours before the tint shop was closed. So we rescheduled. That next Friday, I took my car back at 8 AM, and while I waited for my friend to pick me up, I decided to do a walk around of my car. I didn't see any new damage. My friend arrived and I left. A few hours later, they called back and said that my car couldn't be taken care of that day and that I had to reschedule again. At this point, I asked for the contact information of the window tinting shop and arranged it myself. When I walked back out to my car, I noticed a little tiny dent on the driver side rear door. I should have walked back into the building immediately to point it out, but I was just tired and frustrated and wanted to go home, so I drove home to take a closer look. When I did, it was definitely a new dent and not a trick of the light. I called them immediately and told them about it. I asked if they could use their camera system to see who hit my car, and they said they didn't have access and needed to wait for the manager to arrive on Monday to review the footage. On Monday I take my car to the window tinting shop directly. Afterwards, I call Gerber back and ask about the results of the footage. I was told that the cameras don't record that long and that the footage has been deleted. WHY wasn't that ANTICIPATED and the footage SAVED THE DAY I REPORTED THE DAMAGE? I told them I don't blame them for the damage in that I don't believe they crashed my car, but since the damage occurred in their care, I would appreciate it if they could use their tools to pop it out. They told me to come in and they will see what they can do. I drive there as soon as my car is done at the window tinting shop. The manager comes out and I point out the damage. She said that the damage could have been anything from a rock to a shopping cart, and they have no idea I didn't drive the car away and damage it myself, then come back asking them to fix it. How dare she? I called the DAY it happened! I asked why they didn't save the footage the day I reported it if they knew it would be deleted. She said "We just can't do that. And honestly, this car should have been totaled. I have no idea why it got repaired. I'm not putting any more money into this car. And again, we don't know if this damage happened here." Looking past her disrespectful tone and dismissive comments, I again said "I'm not blaming you for damaging my car, but I know for a fact the damage happened in your care. Can you guys get the dent out just as a courtesy?" And she said that "we don't do that. That would be another 3rd party scheduled 4 months out and it would be $150 and I'm not going to do that, this car should have been totaled and I'm not putting anymore money into it." This is what pissed me off the most. No accountability. No respect. No empathy. I am done with Gerber Collision and I could tell from her tone, they are done with me. July 20 Update: The manager did reach out offering to fix my dent in an email, without an apology for her disrespectful tone. But now I have a new issue. I told Gerber that I heard a loose plastic noise beneath my car the first time I went back in June. They told me "we didn't go under your car, it wasn't us." This past weekend, I was driving on the interstate when my driver side (repaired side) inner fender fell onto my wheel. I thought my wheel popped at first because of the loud popping noise and black pieces flying out. Turns out I was right. Gerber forgot to secure the inner fender. I am now paying $40 out of pocket for the replacement part and I will do it myself so I know it is done right. I am sure they will deny responsibility again and try to gaslight me. Pictures added. I am pissed. Updated from 2 stars to 1.

This business was sold to their competition Safelite Auto Glass…read more www.glassbytes.com/2013/12/industry-responds-to-guardian-auto-glass-selling-retail-assets-to-safelite/ Guardian glass is focusing on providing (but not installing) RV glass

I am the first to admit my limited knowledge about all things automotive. My cousin broke my rear…read moreview mirror and I needed to get it repaired. Our first instinct was to take it to a full-service gas station. The gas station quoted him $80 or less. Better yet, they called over 5 hours after receiving the car to say that they could not fix it. They had suggested Guardian Auto Glass, and so I made a phone call, and an appointment. I came in 20 minutes early, was seen promptly, and had my car fixed in minutes. If you have an auto glass problem, head to Guardian.