Three strikes, you're out... #1 Quoted (through Henderson) price to replace windshield in 2 of our cars and scheduled for replacement. Was contacted the next day saying quote for BMW windshield was incorrect and would actually cost twice!! as much. This was about $100 more than Safelite. Given error, I asked if there was some wiggle room, as I was willing to pay a fair price just to keep my appointment and have both repairs at the same time. Nothing. I cancelled appointment for the BMW glass. #2 Replaced windshield on Honda Pilot (purchased extended warranty) and on VERY 1ST DAY it developed a crack along the edge. Reading online, it appears that a poor installation can create stress along the edge and even minor impact can trigger a crack. Since it was FIRST day with the NEW windshield, I figured they'd switch it out without a problem. No luck. Despite long and arduous discussion, the only way they'd fix it is by using up the warranty, and would NOT even SELL me an additional warranty. Ok. they replaced the windshield and voided the warranty. #3 Several months later got a rock chip in the windshield. I thought that since it's a simple chip repair, and I had previously had such poor customer service, I would see if Pollack would AT LEAST fix my rock chip, if not as a contractual obligation from the prior repairs/warranty, simply as a gesture of good will. OF COURSE THEY WOULDN'T. They will fix the chip for $40. No thank you. With that customer service, I'll take my business elsewhere. I see that you've been in business for a long time, so you must know what you're doing. Please just develop some better customer service. If a windshield cracks on the 1st day, doesn't the customer deserve the benefit of the doubt?? Especially if they've already purchased an extended warranty?? If there's a rock chip in a windshield that "would have" been covered by warranty except for an exceptional circumstance, just FIX the CHIP! With each step, I had considered writing this review, but decided to hold off and give them the benefit of the doubt. After 3 strikes, I felt it was my responsibility to you all to add my experience to the yelp landscape. read more