I purchased a new set of tires from bell a few months ago.yesterday I got a nail in one of my new…read moretires. I called bell to get it in to fix it.they told me it would be a week to get an appointment. I called the other bell stores in Lansing.i was told the same thing.thats crazy.i will never buy tires from them again.terrible customer service

Dishonest pricing & bad service. As a woman, they spoke down to me & claimed i don't understand the…read morereal things that my car needs fixed even though i was very specific with the service that i wanted. They ended up doing more on my car than i asked for & charged me exponential prices. when i picked up my car it seemed more broken than it was before, which i believe to be sabotage for more money. DONT GO HERE UNLESS UR ONLY GETTING TIRES.

Henderson Glass set up an appointment for us at Pollack Glass in Lansing, to have a stress test…read moredone on a windshield (as it cracked soon after installation). They were honest and helpful regarding the stress test and replaced the windshield right on the spot. The technician explained what happened during the first installation and said he would pass on the info to the original technician (from Henderson Glass) so that this issue could be avoided with other customers. We appreciate their honest and worth ethic. Thank you!

When we had the terrible ice storm that knocked out most everyone's power, my back windshield was…read morecompletely shattered from a falling limb. They couldn't order glass from distributors, closed due to storm, but they cleaned up the glass and put in plastic very strong to get me through at no charge. Recommended I might need body work for surrounding dent. I did need that body work so I went elsewhere but they were extremely helpful on a very busy day for them knowing they probably wouldn't get my business. 3 years or so ago? I just got on yelp but never forgot their fantastic service. Will definitely use and recommend for future needs. Great honest businesses are a real find.

Went in for a door ding. They fixed it so I couldn't even tell it was ever there and only took them…read more3 days. Couldn't be happier.

I'm a repeat customer. All previous visits were for insurance work. This one was minor and…read moreout-of-pocket. Previous visits were five-star experiences; hence my return today. The repair work was done timely and correctly, but the initial $342 estimate ballooned to $548, and I had no prior warning, either at drop-off this morning or via phone when I spoke with shop personnel twice after getting an estimate and before today. their explanation - weird part, quoted wrong price, blame Ford for using a prior-year part - didn't satisfy. They admitted that they should've called but all I could get from them for my displeasure at the surprise 50%+ increase was $50 off. The miscommunication is more forgivable than the nonchalant attitude of the two employees I dealt with. I won't be back.

I literally can't say enough good about the staff at this business. I had to take my car in for…read morerepairs after my car was showered with debris on the highway from a garbage truck, so there were a little dents all over it. My 2019 Prius is literally an extension of myself, and I'm not super finicky, but I plan to keep it for many more years so I wanted it repaired before it rusted. They were so kind and informative through the whole process, from the time I took it in for an estimate, until I picked it up looking flashier than it was when I brought it in. Extra special shout outs to JC at the counter, Kevin, and Jonathan Barnes. This was my first time, dealing with this kind of repair with insurance and collision, and they handled all of it, from communicating with the insurance company, to keeping me informed of the progress, to making sure my car was shiny and beautiful for me upon pick up. The level of care and ownership these people took in their work was positively heartwarming. Whatever they are making, it's not enough. As some of these yelp reviews can attest to, these people are clearly the target of a lot of unnecessary abuse, but they were nothing but the penultimate professionals whenever I was there. They will have my business forever.

Long story. Terrible customer service. I've never been so enraged at a business. My insurance sent…read moreme here after a crash. The shop did not disclose that damage had been done to the muffler because the insurance would pay for the muffler but not the pipe. But they didn't offer the option to pay for the pipe myself until I drove the "all fixed" car for three days and realized something was wrong with the muffler. Everything went downhill from there, with a whole day wasted when they were supposed to fix the muffler but didn't get the parts to do it. The staff was surly and would not use my correct name. The manager argued with me about my experience when I complained and tried to gaslight me about what happened. Don't go here!

I had my car detailed by them yesterday. I gave it to them filthy, and they returned it to me,…read morewell, spotless. In fact, that is why it rained yesterday. A couple of minor hiccups, but not enough to knock off any stars: I paid by credit card, and the amount on the receipt was different from what they charged--about $5.25 more. This was an extra fee for using a credit card that no one told me about. Had I known that, I would've brought cash. There was a sign that said window tinting is cash only but nothing about a credit card fee. They told me they would call me when the car was ready. Since it was about an hour and a half walk from my house to Spot-Les, I called to see if they had any idea when the car would be done. It had been done for fifteen or twenty minutes already. The guy on the phone thought someone else had called me. If I ever get my car detailed again, I will definitely go to them. It was well worth the money.

I absolutely appreciate the service I received from the staff who serviced my brand new vehicle!…read moreWhen I tell you, they did a great job! Everyone was so kind. They took care of all of my concerns with the services. I received the 5% tint all the way around and I had a 7 year ceramic coating put on. It already looked great because it's a new car but I do see an enhanced shine with the protective coating! Especially on the wheels! I would recommend Spot-Les to anyone! Thank you so much for a great job and as a result, a great look! Look for me to come get my car washed there as well!

They did a great job on my car after I was in an accident. Davis worked seamlessly with Progressive…read moreto get the job done. They kept me informed while they had my car so I was updated on the status. I noticed a few small scratches remaining on the car when I got it back, and they fixed those very quickly for me. They also noticed another spot I hadn't noticed and fixed that as well. I appreciate the thorough review.

Thieves. NEVER trust these guys…read more They did a poor job and charged me twice as much as others. And they did not deliver the car to my house. I had to take an Uber to get there and pick up my car, even though they had told me they would deliver it at my house.

I can't comment on the quality of their work, as I had them stop before my windshield was removed…read more Lobby (which was filthy) was filled with (extreme) Christian Right literature. If they're proud to support this administration, they should make it clear to their potential customers. Perhaps a MAGA sticker on the door or on all correspondence. Beyond offensive and mind-boggling that they would choose to potentially alienate 2/3 of their customer base. Glad I didn't give them a dime.

From the original person who took my call, to the technician who replaced my Prius windshield - I…read moresay BRAVO. Such careful and competent work. Thank you!!! Only one thing - I wish I had known how cool it was going to be so I could have brought my grandson to watch with me. I will refer you to others anytime! Sincerely, Maxine Klan

My windshield cracked en route from Texas to Michigan and as a result of the recent hot weather…read morelately, it spread all the way across. I've been comparing prices for weeks and found TNT on Facebook over the weekend. Yesterday, (Sunday) I sent them an inbox inquiry. They were very prompt and thorough in their response but asked to confirm availability on Monday during business hours. I obliged and was pleased when they reached out first thing this morning and said they could fit me in today AND come to me! Antonio gave a call when he was on his way and he did just as promised. His work was Quick, Efficient and the price was unbeatable. I almost paid double with another company. My windshield looks perfect and I am so pleased with their professionalism and customer service. Prayerfully I won't need to get another window replaced but I will certainly refer them to anyone I can! Lol Thanks again!

An unfortunate incident led me to TNT, but the silver lining was being introduced to this great…read morefamily business. I loved that when I called for an estimate I spoke with a real person. From start to finish communication was clear, consistent, and positive. I also really appreciated how quickly I was able to get an appointment. If you're in need of a new window or windshield for your car, look no further.