Not friendly or helpful. I phoned to ask about resizing a sterling silver ring. It's too big for me…read moreand needs to come down from an 8 to a 7. He asked if it had a stone and I said yes, a citrine. He said he couldn't do it. He did not explain why and the abruptness of his tone made me afraid to ask, though it would've been good to know. I asked if he could recommend someone else who could do the job. He said "No". That's it -- just "No". I was taken aback, so I said thank you and hung up. I had high hopes after reading the positive reviews. I've been looking for a good jewelry repair person, and could have brought him a lot of future business. Clearly, he's not the one.

so very helpful, patient and such an enjoyable experience! the selection is out of this world with…read moreunique beautiful pieces. can not wait to come back and start a new wish list!!

William was honest with his pricing and had a quick turnaround. I highly recommend to anyone in…read moreneed of a luxury watch repair. Thank you William!

I first met William the owner of NWC at his previous location in Oxford Ct. I brought in my…read morePerrelet w a semi in house movement that stopped working. He opened the watch up in front of me identified the problem of a screw that worked loose. Double checked everything else and fixed problem. He could have easily diagnosed it as an expensive repair. Since then I have followed him to his new location which is minutes from metro north. He is currently working on my Eterna ltd edition w complete in-house moment. For knowledge, honesty and integrity I fully trust Will my time pieces.

These two young men are trained artisans you just don't find these days. They restored my abuello's…read morevintage watch to it's original beauty. presently they are restoring his vintage "50yrs of service" pocket watch award. I can't wait to see it.

Time is but an illusion, a fiction, a conceit. But quality repair isn't. These guys know their way…read morearound time pieces. Stopped in for a battery change. Quick, affordable, quality. Recommend. Check out these fine folks out before time.... Runs out.

Great shop, personal service, very reasonable. Unique…read morelocation inside New Canaan train station ticket office! Who knew??

Tom was referred to me for watch service by my friend Joe Rossi a local vintage watch collector. I…read morewas most certainly glad that he did. His shop is tucked away in the corner of the New Canaan train station. Its a small intimate place where all things watch/clock are present. Here Tom works his magic. It was clear that he was very familiar with my WW2 Omega 30T2 and reassured me that he could get it up and running again. That he did and his charges were most reasonable. It's been ticking along nicely. I recommend his work highly for whatever level of service your watch requires. Peter Bush

This man is everything bad about selling jewelry. He'll tell you the 2 standard comments to get you…read moreto deflate your ideas on what something is worth. These are the prime examples of bad faith in bargaining: 1. "Well the ring is a style that only a few people would want-I can't buy something like this -I'd have a hard time selling it. I have to I melt it down. I can pay you for the metal. " 2. After that statement, then these types say , I'm sorry, that's the best I can do ". He told me this when I had a ring with 9 (0.2 carat) good quality diamonds in the setting. And NO mention of the worth of the diamonds. 2. WALK OUT. Go get some other prices! When I did, he wanted me to "come back!". Don't trust him! These weren't accent stones- you don't remember, I remember clearly our interaction. This was a custom piece that was heavy gold and a large cluster of diamonds measuring 7/8 in. By 3/4 inches . It was not a cookie cutter mass produced ring. I stand by my statement.

I brought a diamond ring to NYC Jewelers of Westport for cleaning…read more Morris, the gentleman who assisted me, was friendly and knowledgeable. The ring was returned looking like new. I will definitely shop there if I decide to purchase jewelry in the future.

I never write reviews but I feel compelled to do so as a result of the experience I had here…read more In April, I brought my platinum/diamond engagement ring and wedding band to be resized for my wedding in June. Three people looked at the rings and quoted me $150, and said I could wait until June as it would only take a week. In June, I brought them back and they said, sure, no problem. I got a call later that day saying, they "didn't realize" the rings were platinum and that it would actually be $300. I went back in and said since it was their error that they should honor the price. They were very defensive, saying, well mistakes happen. This is literally their job to know jewelry. Three people saw them and not one thought it might be platinum? The taller man with the glasses said they can't be expected to do it for $150, they would lose money, but they had someone else who could do it for that amount. Ok, fine. Three weeks later, ON MY WEDDING DAY, literally hours after my husband put it on my finger, my wedding band splits in 2. I was devastated. I brought it back the next day, and instead of being apologetic, the same tall man said defensively, well your ring is thin. Seriously??! It's a standard, normal wedding band. He took it and said, I'll have it by Thursday. Again, no real apology by anyone, including the woman or the owner, who were both there. It's appalling. Today is Friday and still no ring. These people do not know what they're doing, and worse, they are plain rude. Stay away if you value your jewelry. UPDATE: The other ring, my custom platinum engagement ring, also broke in half. I will be attempting to collect the money I paid initially, as they have ruined both my wedding band and ring within 2 months. I'm heartbroken.

Over the years, I have gone to Shaw's for my watches. They are very skilled, reasonably and…read morefriendly. I trust them with my antique and luxury pieces. Special kudos goes to Harold who is a true expert. Linda is also great.

Very trustworthy and good people to deal with. . location is convenient to stratford ,…read more Bridgeport and Trumbull.

I have a very heavy silver men's bracelet with links. I needed the clasp repaired. I brought the…read morebracelet to a jeweler in Fairfield and was told it would cost $325 for the repair because it was Italian silver, and that very few people work with silver jewelry, and it would take several weeks. I was shocked being I paid that price when I purchased it 20 years prior. He said, very few people work with silver jewelry, and it would take several weeks. I certainly was not going to have him repair it. I've had gold items repaired for much less. I was in Stratford and saw MJs, I figured I would get a price on the repair. They were very friendly and accommodating. I expected that I would have been given an estimate that was equivalent to the prior jeweler (I assumed he was being HONEST with me). They took one look at the bracelet and said it would cost $35 and they would only need two days. The repair was pretty extensive; the clasp and the link were worn and needed to be seemed and rebuilt structurally. That price brought a huge smile to my face. I was so happy there are some honest people still out there, that was so reassuring, (Obviously. I was pretty upset with the prior Jewler, he simply was stealing my money). The repair was amazing and showed a high level of skill and craftsmanship. It literally looked brand new. Obviously, don't waste your time and money with any other jewelers. If you're looking for an honest and friendly jeweler, a laid-back family atmosphere, fast repair, and great customer service. Look no further. Bill S.

They are great! Very nice and patient! Helped me get my necklace fixed before Christmas.read more

Needed a new battery. Quick, friendly service with no nonsense. Far better than another shop that…read more"needed to send it out".