This company has been for a very long time. There is a reason for this. They are honest and…read moretrustworthy and on top of that, they are very nice people. Sincerely, Stacey Zak Turpin

Unfortunately the store no longer exists despite its presence on Yelp and a phone that allows you…read moreto leave a message. Tatoo shop next door says they haven't been open for over five years. This was a great place to have jewelry repaired

The guy that worked on my watch was exceptionally good at his craft. I went in for a leather band…read morechange. He was able to switch out the cusps from the old band and put it on the new one. He did that w/o asking which was nice, b/c each part of my watch I kind of grow attached to. I hate having to replace things and I like being save whatever I can. He also punched some extra holes into the leather band to better fit my wrist. Kind of pricy at $25.00 + tax, but I was rather satisfied. He had a lot of bands to choose from too. The guy was somewhat rude and doesn't like to engage you that much. Which was annoying.

I have been a loyal customer of Global Times at the Danbury Fair Mall for over 10 years, and as a…read more60-year-old watch collector who has been in the hobby since age 12, I have trusted them with everything from Rolex and Piaget to standard automatics and quartz watches. While service was historically good, a recent experience has completely ruined my trust. Early this year, I brought in a watch because the crown would pull completely off when trying to set the time. After a few weeks, I picked it up assuming it was fixed. A few weeks ago, I went to wear the watch for the first time since the repair, pulled the crown to set the time, and it came completely off again. Today, I returned to the shop to address the failed repair. Instead of offering a solution, the attendant--who has worked there for a couple of years--condescendingly told me that I did not know how to use the watch and demanded $250 to fix it again. To insult the intelligence of a lifelong collector rather than stand behind your own repair work is completely unacceptable. They have officially lost my business, and I will be steering all the fellow collectors and friends I previously referred away from this establishment.

These two young men are trained artisans you just don't find these days. They restored my abuello's…read morevintage watch to it's original beauty. presently they are restoring his vintage "50yrs of service" pocket watch award. I can't wait to see it.

Time is but an illusion, a fiction, a conceit. But quality repair isn't. These guys know their way…read morearound time pieces. Stopped in for a battery change. Quick, affordable, quality. Recommend. Check out these fine folks out before time.... Runs out.

Reno is awesome! I bought a pair of Diamond studs and he was so informative, professional &…read morefriendly. I would love to buy something every visit, but it is fun to look around, as he has a great selection of antique and new jewelry to admire always! I especially love when he recycles older stones into newer settings. He's a jewelry genius! Thanks for being there Remo! I'm still loving my diamonds! 5 stars!

Do not go to this place... It took them a month to resize a simple wedding band (that they promised…read morewould take a week), and we are convinced they didn't even do the resizing that we paid $50 for. The ring is just as loose as when it was dropped off over a month earlier. They were also shockingly rude. When we called to say that the ring didn't fit and ask whether a resizing was indeed done, the man said "that's not my problem" and hung up. Do yourself a favor and go elsewhere.

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

I broke my hollow rope chain, thought it was done I took to daniel jewelers, they fixed it so good…read moreu can't see where it was broken, took a week but don't care, excellent service will go there for every jewelry service. Highly recommend!

Can't ever get a strait answer or the help I need anytime I've called them.They just wanna shove…read moreyou off to another department so they dont have to deal..

I concur with Edward G.- I brought the mechanism from our grandfather clock to him in January last…read moreyear and sometime later he said he had to order a new mechanism from Germany and it would require I bring the entire cabinet over, which I did. The last time I talked to him was in July and he said "soon". I have called him many times since then as the previous reviewer said and I received not even a courtesy return call. I am considering legal steps to get my clock back. Any comments?

1/8/2023 Do not use this individual! He is not answering his messages, hasn't returned my clock…read moreleft with him. He may be ill, or out of business. Until this year, he had been slow but reliable.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

We came to Romanoffs because it had a reputation of great customer service and integrity…read more We were helped by Jonathan and he was exceptional in his patience and guiding us through trying to find the ring we were looking for. Highly recommended.

The only place I will go for jewelry or jewelry services. Period. The staff is knowledgeable,…read morefriendly, honest, and trustworthy. Leslie and Doug and everyone who works there are true gems and make any time I go into the store an amazing experience.