This company has been for a very long time. There is a reason for this. They are honest and…read moretrustworthy and on top of that, they are very nice people. Sincerely, Stacey Zak Turpin

Unfortunately the store no longer exists despite its presence on Yelp and a phone that allows you…read moreto leave a message. Tatoo shop next door says they haven't been open for over five years. This was a great place to have jewelry repaired

Beautiful store and the employees are professional and friendly. The ladies researched and found…read morethe correct band for my uncommon watch size which had to be special-ordered. When the band came in a week later, Joseph was careful and respectful in saving the old Movado hardware in case I needed it in future. I never would have thought of that. In addition, he quickly applied ring guards for me, gratis, all while having a lively conversation. This is a great jeweler!

I would not recommend this place if you get Holden. Ask for another person to help you, the others…read moreare really nice. She did not give any helpful insight, constantly sighed while we looked, and when asked to see a tray of rings, she said "sure why not, we've come this far already." If that's your attitude maybe find another job. It was a quiet Sunday so she wasn't exactly busy. The other ladies were extremely friendly, so just don't work with this grouch.

These two young men are trained artisans you just don't find these days. They restored my abuello's…read morevintage watch to it's original beauty. presently they are restoring his vintage "50yrs of service" pocket watch award. I can't wait to see it.

Time is but an illusion, a fiction, a conceit. But quality repair isn't. These guys know their way…read morearound time pieces. Stopped in for a battery change. Quick, affordable, quality. Recommend. Check out these fine folks out before time.... Runs out.

Pick up watch for my husband and they could not have been nice. Andy went above and beyond to make…read moresure that I received the watch on time, he even check with me to make sure that it arrived on time. I would definitely purchase from the again. Thank you Andy!

Very poor experience I went in here to sell a couple of rings and The guy looked at the rings for…read moretwo seconds and turned around and told me what they apparently were worth he said he will give me 100 for my 300$ ring and that my other ring which was white gold with small diamonds was worth 1$ and said they were not real diamonds and the ring was silver when I know it wasn't because I had the receipt for that ring so he proceeds to tell me that it's fake and turns around to grab a gem identifier and the gem pro was very clearly broken because it said it was three different types of materials and continued to change colors so he then tried to tell me that the ring was three different types of material lol and he grabs one of his 250.00 priced real diamond rings out of the draw to prove that mine wasn't real and it identified the diamond as a moissanite and he clearly had it labeled as a diamond and when I tried to negotiate the price of the 300$ ring he said that there's no point in negotiating that's his final price guys something is definitely fishy about this business do not buy from here and if you already have I would go to another jeweler to confirm the authenticity of your purchase

A watch that was a gift from 43 years ago that was broken, non functioning is now working again…read more Faltom Jewelers were realistic, informative, helpful and very fair in pricing. Next up is the pocket watch from a century ago.

Service, Polite, Professional and very Fair on their prices…read more Trustworthy. Would definitely go back for appraisals, their Jewelry, and Size Fitting etc., Kindly Regards Cindy Muccigrosso (Danbury CT)

I concur with Edward G.- I brought the mechanism from our grandfather clock to him in January last…read moreyear and sometime later he said he had to order a new mechanism from Germany and it would require I bring the entire cabinet over, which I did. The last time I talked to him was in July and he said "soon". I have called him many times since then as the previous reviewer said and I received not even a courtesy return call. I am considering legal steps to get my clock back. Any comments?

1/8/2023 Do not use this individual! He is not answering his messages, hasn't returned my clock…read moreleft with him. He may be ill, or out of business. Until this year, he had been slow but reliable.

I broke my hollow rope chain, thought it was done I took to daniel jewelers, they fixed it so good…read moreu can't see where it was broken, took a week but don't care, excellent service will go there for every jewelry service. Highly recommend!

Can't ever get a strait answer or the help I need anytime I've called them.They just wanna shove…read moreyou off to another department so they dont have to deal..

The guy that worked on my watch was exceptionally good at his craft. I went in for a leather band…read morechange. He was able to switch out the cusps from the old band and put it on the new one. He did that w/o asking which was nice, b/c each part of my watch I kind of grow attached to. I hate having to replace things and I like being save whatever I can. He also punched some extra holes into the leather band to better fit my wrist. Kind of pricy at $25.00 + tax, but I was rather satisfied. He had a lot of bands to choose from too. The guy was somewhat rude and doesn't like to engage you that much. Which was annoying.

I have been a loyal customer of Global Times at the Danbury Fair Mall for over 10 years, and as a…read more60-year-old watch collector who has been in the hobby since age 12, I have trusted them with everything from Rolex and Piaget to standard automatics and quartz watches. While service was historically good, a recent experience has completely ruined my trust. Early this year, I brought in a watch because the crown would pull completely off when trying to set the time. After a few weeks, I picked it up assuming it was fixed. A few weeks ago, I went to wear the watch for the first time since the repair, pulled the crown to set the time, and it came completely off again. Today, I returned to the shop to address the failed repair. Instead of offering a solution, the attendant--who has worked there for a couple of years--condescendingly told me that I did not know how to use the watch and demanded $250 to fix it again. To insult the intelligence of a lifelong collector rather than stand behind your own repair work is completely unacceptable. They have officially lost my business, and I will be steering all the fellow collectors and friends I previously referred away from this establishment.

Marshall was terrific to work with....very flexible and the quality of his products was fantastic!read more

From the owner: Bench Jewelers. Jewelry Buyers. Appraisal Experts. Watch Repair…read more We are a unique Jewelry & Ebay Store. We Buy & Sell Jewelry and Electronics.