Not friendly or helpful. I phoned to ask about resizing a sterling silver ring. It's too big for me…read moreand needs to come down from an 8 to a 7. He asked if it had a stone and I said yes, a citrine. He said he couldn't do it. He did not explain why and the abruptness of his tone made me afraid to ask, though it would've been good to know. I asked if he could recommend someone else who could do the job. He said "No". That's it -- just "No". I was taken aback, so I said thank you and hung up. I had high hopes after reading the positive reviews. I've been looking for a good jewelry repair person, and could have brought him a lot of future business. Clearly, he's not the one.

so very helpful, patient and such an enjoyable experience! the selection is out of this world with…read moreunique beautiful pieces. can not wait to come back and start a new wish list!!

My elderly parents brought my grandmother's watch to this shop to be repaired so they could give it…read moreto me as a wedding gift. The watch remained with the shop for approximately four months, and in the end, the repair was not completed. When my parents asked for the watch back, they were told they would have to pay the full repair price even though the watch had not been repaired. They offered to compensate the owner for his time and effort, understanding that some work may have been attempted, but he refused and would not return the watch unless they paid the full amount originally quoted for the repair. Because the watch has significant sentimental value, my parents felt they had no choice but to pay in order to get it back. The entire experience was frustrating and upsetting, especially given their age and the emotional importance of the watch. Based on our experience, I would not recommend this business. If you leave a valuable or sentimental item here, make sure you have a clear written agreement regarding costs and what happens if the repair cannot be completed.

I agree with the other 1 star reviews. He ruined my Omega to obsebilly put a crystal on; I didnt…read moreget why he was telling me about taking watch apart etc. - made little sense. So I ended paying him $20 to ruin my watch. My only recourse is small claims court and it's not worth my time. DO NOT GO TO THIS GUY. He is essentially greedy and incompetent. Aaron

The owner came by to fix my grandfather lock. It didn't take long so he reduced the price. He was…read morevery skilled and showed me exactly what he was doing. I highly recommend him

Excellent service! I couldn't be happier with my whole experience at RC…read moreClock repair. I learned more about clocks in my brief visit than I ever expected.

I have a very heavy silver men's bracelet with links. I needed the clasp repaired. I brought the…read morebracelet to a jeweler in Fairfield and was told it would cost $325 for the repair because it was Italian silver, and that very few people work with silver jewelry, and it would take several weeks. I was shocked being I paid that price when I purchased it 20 years prior. He said, very few people work with silver jewelry, and it would take several weeks. I certainly was not going to have him repair it. I've had gold items repaired for much less. I was in Stratford and saw MJs, I figured I would get a price on the repair. They were very friendly and accommodating. I expected that I would have been given an estimate that was equivalent to the prior jeweler (I assumed he was being HONEST with me). They took one look at the bracelet and said it would cost $35 and they would only need two days. The repair was pretty extensive; the clasp and the link were worn and needed to be seemed and rebuilt structurally. That price brought a huge smile to my face. I was so happy there are some honest people still out there, that was so reassuring, (Obviously. I was pretty upset with the prior Jewler, he simply was stealing my money). The repair was amazing and showed a high level of skill and craftsmanship. It literally looked brand new. Obviously, don't waste your time and money with any other jewelers. If you're looking for an honest and friendly jeweler, a laid-back family atmosphere, fast repair, and great customer service. Look no further. Bill S.

I walked in and asked them to repair a necklace. They fixed it quickly while I waited and were SO…read moreFRIENDLY. They didn't even charge me and so of course I bought myself a gift. Nice place with knowledgable and helpful staff.

William was honest with his pricing and had a quick turnaround. I highly recommend to anyone in…read moreneed of a luxury watch repair. Thank you William!

I first met William the owner of NWC at his previous location in Oxford Ct. I brought in my…read morePerrelet w a semi in house movement that stopped working. He opened the watch up in front of me identified the problem of a screw that worked loose. Double checked everything else and fixed problem. He could have easily diagnosed it as an expensive repair. Since then I have followed him to his new location which is minutes from metro north. He is currently working on my Eterna ltd edition w complete in-house moment. For knowledge, honesty and integrity I fully trust Will my time pieces.

I had watch repairs, batteries, and cleaning done by Cellini Jewelers. Their work is impeccable and…read morethe staff is very personable, knowledgeable and professional. Michael always greets customers is a friendly, caring way. The jewelry they sell is absolutely beautiful!

This place is the absolute best. I brought in a vintage Rolex jubilee bracelet to have an extra…read morelink put in and the experience could not have been better. They were so upfront and honest about what would/wouldn't work and what was needed to do the job correctly. Mike and the rest of the staff are the nicest and most helpful people ever. I cannot recommend Cellini enough.

We loved this place! The owner was so helpful and we were able to pick up something we've wanted…read morefor a long time. The owner even told us about another antique store to visit too.

This antique store is very small, yet it packs a punch. The antiques in this store aren't your…read moretypical 1980's vintage items. These items are old and in great condition. Definitely a little bit more pricey, but their items are definitely worthy of the word "antique".

These two young men are trained artisans you just don't find these days. They restored my abuello's…read morevintage watch to it's original beauty. presently they are restoring his vintage "50yrs of service" pocket watch award. I can't wait to see it.

Time is but an illusion, a fiction, a conceit. But quality repair isn't. These guys know their way…read morearound time pieces. Stopped in for a battery change. Quick, affordable, quality. Recommend. Check out these fine folks out before time.... Runs out.