Needed a new batter for my old watch. He asked if I was waiting for it because it would only take a…read morefew minutes. He was right. I was out of there in less than 5 minutes and it only cost $12. Thank goodness he knew what he was doing!

Quality of service and the skill level and professionalism of the staff was excellent.read more

What a nice experience at this jeweler A lovely lady helped me by the name of Colleen . She's so…read moreknowledgeable and helpful I highly recommend you try this amazing jewelry store !!!

We stopped in, without an appointment, to see if they could repair the clasp on a necklace, the…read morespring inside ceased to function. Within minutes the clasp was replaced and the silver polished. The service is always attentive and professional. It's a full service jewelry store.

Super fast shipping sent it on a Saturday right after I ordered the watch. Came in better than the…read morephotos and is a real deal love this place. Will by again from them

From the moment I walked in, Jon assisted us and helped me get a sentimental bracelet remade. I had…read moreworn it for eleven years, time and wear had caused it to break. They accepted the bracelet at the end of business day. Two days later it was completed. I'm over the moon with the quality, workmanship and customer service. I highly recommend this jeweler for all your jewelry and repair needs. It was a fair price too. I was visiting from out of town and was THRILLED to be able to wear it home.

Jeff and his staff are absolutely amazing. My now fiance and I stopped into his shop a few months…read moreago to look at rings. We had brought an engagement ring and diamond earrings that my father had given to my mother. My father passed away when I was very little so it was very sentimental for me to have their diamonds as a part of my future engagement ring. When I asked Jeff if he could incorporate them, he and his wife assured me that they would have no problem at all. I entrusted him with those pieces and he created a ring far beyond my wildest dreams. It is so beautiful. I am so thankful he was able to create something so gorgeous and also meaningful for me. I would never trust anyone else with such prized pieces. Thank you to Jeff Cowan. It really is perfect.

I wish I could give zero stars. I've never been more disrespected by a business in my entire life…read more I walked in because I was curious about getting a family heirloom cleaned and restored and the old lady sitting there grabbed it out of my hand, looked at it and told me it was worthless and to throw it away. I honestly couldn't believe she had the audacity to say that to a potential customer. Never come here, awful people.

Avoid this store. It's overpriced and the work is sub par…read more The store seems like a blast from the past when you first enter. The shop owner has a gentle disposition and the store has a simple layout. I thought I found a new go to jewelry but I was wrong. The work I had done was sloppy and the customer service leaves much to be desired. I asked to have a link repaired on a necklace and they soldered it and created an unsightly, grey clump of silver that ruined the chain and made it unwearable. I also asked for an estimate on having a ring sized. The ring was sent out and it took weeks to get the estimate and I was charged $27.50 for shipping. This cost was not discussed with me prior. I left with a damaged chain and the feeling of being ripped off an

Condescending, mismanagement and disorganized!!! Avoid this shop. I brought in several pocket…read morewatches for repair, some loose jewelry parts and request for a house call on a grandmother clock. They gave me one back that did not work. Took it back and after 6 months, I had heard nothing. I finally called because I was afraid they lost it. Turns out they decided they couldn't fix it BUT NEVER TOLD ME. I had to call to get it back. I gave them a small plastic bag of loose parts that I asked them to assess if they were gold. They said they didn't have it FOUR times over several months of me asking. I knew I left it with them but decided not to argue about it because they still had the pocket watches. I also asked them to put me on the list to have a grandmother clock repairs by a guy who did house calls. I asked several time over a YEAR if the guy was coming. After TWO years, have never received a call. Gave up and learned how to fix it myself. After 1.5 years, they call me to pick up the loose parts as if I abandoned them; they ones they said THEY NEVER HAD! I go to pick them up and I'm mad. The sales guy, let's call him Dennis, came over with the parts and started a drippy apology. I didn't want to hear it and said just giver me the bag. He says "relax". For the women reading this, when a man says to "relax", they are being condescending and disrespectful. I told him that in a loud voice. So as I'm leaving he says RELAX again and said you lost my stuff for 1.5 years and held my watch without telling me it couldn't be fixed. If he was a good salesperson, he would have known that I was mad when I brushed off his apology and just given me my stuff and let it go. But no, he decided to act like a petulant 5-year old and try to put me down. He KNEW he was in the wrong but couldn't accept it. What a disappointment. I mentioned this whole thing to a friend who said this same shop lost her engagement ring when she brought it in for repair. THEY LOST HER ENGAGEMENT RING.

Nick did an amazing job replating my white gold rings! They glisten so well and look like new…read moreagain. Friendly and fast turn around. I also like that the work was done on the premesis rather than being shipped out. Thank you so much! When the time comes, I'll bring my watches here to have the batteries replaced.

Walking down Main St. Beacon we spotted a jewelry store and went in to find out if he changed watch…read morebatteries? There was another patron in there who was ecstatic with the repairs he did to her bracelet. The bracelet appeared to be high end. The store has a wide selection of new and vintage watches and jewelry. I noticed buffing and other machines to do repairs and/or modifications; to me it indicates he does the work on the premises rather than outsourcing. That's a comforting thought.

One of my daughter's necklaces needed a new clasp. The first place that came to mind for any…read morejewelry. Repair is Zimmer Brothers Jewelers. They didn't survive 130 years without integrity. The staff was extremely helpful and very pleasant. This is fifth generation ownership. You heard me correctly fifth generation. You don't survive five generations without integrity. Unfortunately, the clasp replacement needed to be sent out, which did surprise me as I just assumed there was an on-site jeweler who could do small repairs like that. The set was in need of a cleaning so we added that to the order. Fortunately, the Representative informed me that the jewelry I was bringing in should not be cleaned in one of those ultrasound machines. I am so glad she told me that. I did not ask for an appraisal this time because funds were a little tight but toward the end of the year, I will consider bringing all of our jewelry to them so that we can update our insurance. They went out of their way to accommodate my schedule, which did not allow for me to pick up for several months. They kept in touch, as did I to make sure that my daughter said was well cared for until we could get there. Just a tip for the public;, the price of precious metals has skyrocketed so any Repair may set you back a bit more than you expected. I felt that the price was fair, all things considered. Would I shop at Zimmer Brothers Jewelers in the future? Absolutely! They have an extensive collection of unique jewelry and a reputation that has lasted more than 130 years. I took a photograph of the lovely people who helped me and will upload it at a later date

I've had a great experience working with Zimmer Brothers and my sales associate Retno, my wife had…read morea lot of rings that she couldn't wear because of her arthritic joints, we looked at options and it would have been over 2,000 per ring, however the team at Zimmer Brothers went above and beyond to come up with an affordable solution which was a clasp that now allows her to once again wear her rings. This was accomplished with the help of our sales associate, Retno, Bonnie, Mary Ellen and Shanna who came up with the idea for the design. I'm very thankful to all the salespeople at Zimmer Brothers who worked hard on our behalf.

I went to Jaymark for an anniversary wedding band & expectations were exceeded! Marissa was such a…read morepleasure to work with & she really went above & beyond to make sure I was happy! I love my ring & would highly reccomend Jaymark to anyone in the future!

My wedding & engagement rings needed a check up. I was in town from SC & only trust my jewelry to…read moreJaymark. I got it cleaned, resized, checked & rhodium restored in my visit. I also picked up " a little something" for my son's bride to be. This jewelry store remember's its family legacy of fine jewelry, but further its legacy of fine customer service is its " exceptional gem!" Thank you JM for always reaching the peak of satisfaction, no matter how small our jewelry needs may be.