These boots were made for hiking and that's what I'm gonna do :)…read more Thank goodness I saw Gregory at a pop up/event and he actually had my shoe size in a color and style that suits me. I was able to try on the pair, walk around in them, and learn more about their group from him. I really put it to the test today. My new shoes took me over 8,000 steps! This high cut protected my ankles and the wide front made it very comfortable with hiking socks. I really appreciated the sturdy sole because my shoes had fantastic grip on the slopes. At the end of the hike, I was totally safe. No slipping or sliding :) The best part about my purchase, this group plants a tree for every shoe sold! Thanks everyone, I'm loving my new kicks!

The front of the store says CLIMB ALOHA. You are in the right place for Uloha. The entrance looks…read morelike a tiny store, but once you go in, it is a huge store with super tall ceilings. Climbing wall in back to try out climbing shoes. Like most small businesses on the island, they have very knowledgeable staff that help you with aloha. The best place for hiking shoes and climbing gear if you want to avoid the big brand stores at the mall. The gear is priced right and their exchange policy is very reasonable for a small business. You have 30 days and you can get something else. They cannot survive as a business if they allowed refunds because tourists would buy gear, go hike or climb with it during their visit, and returned it afterwards. That would be a rental business! That's not what this store is. Same neighborhood as Hi Climb gym too! So convenient. SHOP SMALL! SUPPORT LOCAL BUSINESSES so they stay in business and the big companies don't have a monopoly limiting the customer's options.

Patagonia. Heard the name. Seen people wear its t-shirts. Actually thought it was for the place in…read moreArgentina. Oh! It's a brand. And we have a store here in Hawaii too--located along Ward Ave between Waimanu and Kawaiahao Street with plenty of unshaded parking. The inside is very open, clean, cool, and comfortable. Everything was quite organized and each section was spacious. The first time I came here I couldn't really understand how most of the clothes aren't even for Hawaii weather..... or Hawaii pockets.... unless you travel to many places to do winter sports and activities. Funny enough, I received a gift card for Pantagonia shortly after my first visit. Now that I need to actually buy something. I focused on the casual, running/training, ocean activity areas. Needless to say, everything was quite expensive in my opinion. The quality is there and the clothes do feel similar to other brands. Is it worth THAT much though? My co-worker says this place is like the Lululemon for outdoors. Sounds about right. Overall, this store was really nice, cool, and comfortable. The staff were friendly and helpful. Everything really organized. It's quite niche. I guess if I need some ice climbing gear, I'll know where to go. Eventually I got a pair of shorts. Regular price is $135. Thankful for the gift card cause I'm not on THAT level...yet.

We checked out the location in Haleiwa and figured we might as well go to the one in the city as…read morewell since it was easier to get to for us. Selection was slightly bigger here if you were looking for location specific stuff (Honolulu and Hawaii merch). It's also much bigger as well. Staff was super friendly as far as giving us advice on on sizing and pull sizes in the back. We left with 5 or 6 more shirts from here so to us, it's definitely worth checking out if you're big on location specific stuff.

Service was amazing - nice to see it hasn't changed in 2025 and in 2021! The Aloha Days collection…read moreis always special to see. I got a sweater and my wife got a hoodie. The quality of the items is good, so I feel like we got a great value. The manager of the store was kind enough to recommend a bakery/cafe, and while we didn't have the time to check out, we appreciate them trying to make our stay on the island more enjoyable even though we had already maid our purchase. Mahalo and nappy new year!

"Mahalo to the South Shore team for the excellent service - when an inventory issue came up, they…read morereached out the same day and quickly helped me switch my board shorts to another color!"​​​​​​​​​​​​​​​​ Chee Hoo

This is my patch plug, he has an vast assortment of patches. Always stocking up on new ones too. He…read morealsa carries other items that will peak your interest. He's got RedBull fridge to quench your body when you're in need of energy. Buy my patches, talk story for a little bit. He even get one movie playing in the background too. Dave T. is a cool humble dude, check him and the store out. Then when you done, go to the back door to OGC Tactical. -Daniel Tiger

Visiting from the Mainland (CA) and wanted to check out local stores for Velcro patches. Came to…read morethe store and bought a few. The owner was welcoming and friendly. Parking in the front with a few spaces. Parking on street is challenging though. He had a large selection of patches. definitely will be back next vacation.

Talk about a company that backs up their product it's The North Face…read more I purchased an all proof stretch jacket (water proof) April 15, 2021. At the time of purchase the salesperson said TNF has a lifetime warranty on their product and I appreciated the heads up. I take good care of my jackets and today I wore it for protection from the heavy rain. When I got home I noticed the inside lining of the hood was peeling. Other than that the jacket was in mint condition. Non fading, no tears, all zippers were in good working order. Fortunately, I still had the receipt so I went to the TNF store at Ala Moana Shopping Center to see what can be done. Salesperson 969009 assisted me with my issue with the jacket and after answering a few questions he then inspected the jacket and agreed it was well taken care of and in good condition. I filled out a form and to my surprise I received a full refund in a gift card. Not prorated but a full refund! I immediately looked around the floor and found another light jacket to my liking and purchased it from the store. Just want to say the salesperson (unfortunately I didn't get his name) was very helpful, professional and very knowledgeable. If I still worked as a store manager for Nordstrom I would have recruited him immediately.

That old saying, you get what you pay for and The North Face at Ala Moana is no exception. Located…read morein the Ewa Wing of the mall above The Alley, they have a corner unit that faces Bloomingdales. Parking in the mall is free, so find your stall and walk on in. The staff is always welcoming and checking in on everyone to see if you have questions or needs. A few years before COVID, I purchased a combo weather jacket that was on sale and had a water resistant shell with a fleece inner jacket. Years passed and on one of my trips after COVID I noticed I was shedding these white particles whenever I took my jacket off. Come to find out, the water resistant lining on the inside of the shell was coming off. Feeling I got a bum jacket, and assuming that's why the jacket was on sale, I started thinking of what I could get to replace this one. Fast forward to 2024, I was wondering inside the store, 'just looking' and an employee kindly asked if I needed help. She reminded me of my jacket that the liner was coming off so I asked her about that and if they could reapply the liner. She said, "Sure, we can take a look at that." She was leading to that all their jackets have a lifetime warranty so if anything goes wrong, bring the jacket to them and they will send to service for free! If they cannot repair the jacket, they will give you a gift card in the price of the jacket for you to purchase a current model or something else to your liking. Before this day, I had no clue of the lifetime warranty lol. Ended up buying a Gortex shell in the meantime while I sent my old jacket for service. Had to send both the shell and inner jacket for service and in about 3 weeks later I got an email from their service dept stating they couldn't repair the lining and will be issuing me a gift card in the price of what I paid. With that gc, I picked up a new inner fleece and a puffer vest. For that Autumn 2024 trip, I was wearing warm, updated gear and couldn't have felt more reassured that I spent those hundreds of dollars in the right spot. Today, Black Friday of 2025, I had $20 from my Xplorer Membership and the store was offering 30% off for their Black Friday sale. I was in the store on Tuesday, and was eyeing a beanie and new gloves I needed for my next trip. Came in today and got to stack my $20 and get the 30% off my purchases. On top of this, the employee wished me Happy Holidays... love this time of the year. Forever a happy North Face customer... till my next adventure, Grind On, Pau!

We stopped by 5.11 Looking for a weather proof backpack with…read morewaist support Aiden provide a great Customer Service He was very informed of all of the product knowledge I was able to advise on what I needed. I got the following items Allhaula™ Backpack 30L And SKYWEIGHT HIP BELT VOLCANIC S/M Will most definitely be a repeat customer

5.11 is one of our kind store that you can find a lot of military, police hunting, tactical gear,…read moreetc. The store is located on Nimz Highway, close to Costco and Best Buy. This is the first time I visiting this store. It's not like a regular clothing store, the items they sell here most likely you cannot get this in a Macy's store. If you're into shooting combat, pinball, hunting, you're probably can find something's that you like. It is a fun store to walk around. I did not find anything that fits me yet.

Staff super experienced and able to give best recommendation on gear. And prices are perfectly…read morefair.

Very knowledgeable and Uncle makes sure you get the right stuff you need. Also if you got get…read morebands, line, or reels installed they do it very fast great shop.

Beyond grateful for uncle dean the fish expert he saw me wandering around and lost and immediately…read moreoffered to help me out we couldn't find the right bilge pump hose with his help he found it within a minute!

Just like I said in July 13, 2025, West Marine is following the path of Sharper Image and Sears…read more Same path to bankruptcy like Radio Shack, good products and bad customer service. I wrote postive reviews for individual employees in the past which was well deserved and I feel sorry for them if West Marine folds. After the old hag refused to sell me the boat, I bought a 14 foot aluminum Jon boat for $200, a yamaha motor 6hp for $800, and all the whistles, batteries, life preservers, bilge pumps, flares, seat cushions, rope, fuel tanks, Gps, oars, and whatever else I needed from West Marine competitors. I would have bought everything that night at West Marine which amounted to another $1200 after purchasing the boat. Today I get a email from West Marine saying it is filing for CHAPTER 11 BANKRUPTCY. Hmmm, I don't wonder why. I know why. The problem starts with the store manager, training and monitoring sales and customer service. The solution is relocate or get rid of the manager and the store employees that do not take their job seriously and provide customer service. Simple economics, sell the boat and accessories, and $2000 ends up in the register, employees get paid, and the company makes a profit and stays in business. Hire lame old idiots that rather talk story and bad mouth the company that employs them equals $0 in sales, store closures, and unemployment. Stores that file bankruptcy always closes in the end. COMMON SENSE!!!! I hope the outdoor power equipment dealer a few blocks down the road see this! His ghost town business will soon be gone too!

I have a broken ankle and needed to replace the brake handle on the knee scooter. We went in to…read moreBIKEFACTORY to see if they could help- immediately they told us they only work on their own bikes. Cool. But can I buy a handbrake? The guy basically went on about it being a complicated procedure, and needing to strip the wire and replace the grips. Yeah. We left. So UNHELPFUL. Luckily- McCully's Bike Ship and Sporting Goods was round the corner. IMMEDIATELY they found a handle and started replacing it for me!! Thank you Matt & Atwood so much! You are amazing!!!

Always a pleasure doing business here! Superior customer service and quality products. I am a very…read moresatisfied customer.

Went there with my cousin, and I was introduced to Henry. He's super friendly, professional, and…read morejust an overall great guy. Awesome shop that does the safety course and the permitting for the CCW course. Along with servicing and maintenance, your firearm it's just an awesome one-stop shop kind of place. I was at the ranger earlier, and my sights were completely off, as I was told the person who installed them filed down the front sight too much, where there's not enough tension. There wasn't really anything Henry or any gunsmith could do to permanently fix it, but he did fix enough to get me through my CCW course. I would definitely go back to Prime Sports to purchase my next firearms and accessories. I highly recommend this place!!

Came by to check out the shop at 5pm on Wednesday. The employees said the store was closed even…read morethought online said they were open until 6pm. Either the online hours are wrong or employees are lazy and don't want to work.