Beyond grateful for uncle dean the fish expert he saw me wandering around and lost and immediately offered to help me out we couldn't find the right bilge pump hose with his help he found it within a minute! read more

West Marine - David on the left - Outdoor Gear Near Me - Honolulu, Hawaii

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Excellent service. Wide selection of products. Great value for the money. Will go again when I need more mosquito wipes.

Is what it is, this is the biggest mariner and boater store we have on this side. While it's a big chain store, that offers benefits that smaller ones can't offer like shipping in parts from the mainland. I've been using the West Marine website to order online and pick up to save time when I get there. Staff is always friendly when I get there, saying "hi, can I help you with anything?" They have a really good selection of general marine parts and some specialty stuff you can order. Many people don't know they have ocean apparel and stand up paddle boarding stuff. Reminds me of Sports Authority of the old days, but for boats. Plenty of parking, just have to drive in a circle, one way in and one way out, from Nimitz/Ala Moana Blvd. read more

Excellent service. Staff was knowledgeable and helpful. They have an enormous selection to choose from. Great prices with many items on sale. read more

ALWAYS have a problem with invoices and receipts when trying to reconcile for company purchases. They don't provide copies of receipts when asked. No one is able to help in person or on the phone because it's a corporate problem. Highly do not recommend purchasing for business purposes. Every month we have problems with our accounting dept not getting the right paperwork for purchases made and now we are told to never purchase from West Marine. read more

Wow. Over a period of 3 days varying times, called store at least 20 times. No one answers. Ive been in that store alot and they are never that busy. Thats pretty poor customer service read more

Matt Uza customer service is very terrible. Asked him for some help and he brushes us off cause he's yelling and looking for a guy who needed rope. Ask him again after he helped the other person, gave him the part number, he came back and said there isn't any in stock. Just so happened there was 4 tuck in a different location on the shelf. Don't recommend asking him for any help. Also a visit before this, old lady in the parts department was so judgmental and did not want to help because she said we needed an account. She was quick to shut up when I showed her my card and I have a commercial account. Customer service is really going down hill. read more

Service is really bad and they don't answer the phone. When I go the store there is no one to help. they say that they are really busy but there are no one in the store. Service SUCKS!!!! read more

I went to West Marine yesterday to buy a plastic Jon boat. I have been watching this boat for months and it does not sell very fast. They had two and it took months to sell. Then they brought in four of them and it took months to sell two. There was a sale and only two days went by and the boats were no longer on sale. I thought the sale would be longer so I was waiting for the weekend to go and buy one, being a Thursday, I was going to buy a boat on Saturday. Then the other two boats were sold. Then I think either one more came in but I strongly feel someone returned one. When I entered the store I passed 3 employees just talking story. I went to the boat to check it out. There was no price and there was a paper saying it was packing slip inside on the middle seat. There was no sold sign, hold sign, or name of anyone purchasing the boat. I had to walk back to the 3 employees and ask for help. One old lady looked bothered that I interrupted her conversation and came to a register to look it up to see if it was on sale and available. Because her computer did not show one in stock, even though my cell phone showed it on sale and in stock, she had the nerve to walk over to the boat, walk back and lie to my face that there was someone who bought the boat referring to the manufacturers packing paper like it was a paper with someone's name on that bought the boat. So she told me to order one online. I told her if she could do it and have it shipped to the store and I could pay cash for it right now. She told me I had to do it from home and she doesn't know if it could be shipped to the store. She seemed very uninterested in selling the boat and didn't make any effort on her part. I dealt with stupid people like this before like at Sharper Image and Sears, and these type of employees bring down big companies and then wonder why they are unemployed. I told my wife who was with me I forgot to look at her name and my wife told me she thinks her name was Susan. West Marine should not hire old disgruntled people that are mad they are still working because they are stupid and did not plan their life right and would rather complain to fellow employees than make a sale. Not only was I going to buy the boat, I was going to buy a motor, a battery, bilge pumps, life preservers, wire, flares, and other items. I would probably have spent about $1500.00 yesterday but I will now go online and purchase everything from their competitor. read more

Honestly, 90% I just buy the stuff I need from West Marine online & just pickup in the store. For the other 10% when I'm just browsing the store--most of the employees are great, but some just emanate that they don't want to be there at all. I recently bought a thru-hull fitting. While checking out, the cashier asked me if I had a serial number & I said no (not knowing there was no barcode tag on the fitting). She said "I can't do anything if you don't have the code." Like come on girl, you literally have a categorized computer system in front of you. I had to get out of line to walk to the plumbing section & take a picture of the code. If it were me, I'd at least have the drive or urgency to help the customer. Other than that one experience, West Marine is pretty ok in general. Prices are higher, but sometimes you have to pay the "immediate" premium to get the project done. I kinda just consider West Marine to be the place where you have to go to get boating-related stuff immediately on island; otherwise, you need to wait for the mail. Tips: If you order from West Marine online using the Ship to Store way, you will wait over 2-3 weeks. They'll lump it with the store stock replenishment via barge. Also in a blue moon, they throw out a 15% off Buy-Online-Pickup-Instore coupon code. read more

This is a great store that I think often gets overlooked. They have things from flip flops and coolers to fishing poles and literally everything you need. Four stars is because they rarely have sales, but they have nice quality things so I shop here a lot! read more

Googled where I could buy a battery jumper pack. This place came up so my husband and I called. The person who answered wasn't helpful...all he said was they were out. Asked him a few more questions since he didn't elaborate if it's on order, will it be coming in soon, etc. It didn't seem like he was interested in making a sale plus, we weren't in a rush to pick one up, we could've waited until it came in. They're customer service is terrible! Guess they don't need our business! I'm pretty sure they know that the purchases may be small but a returning customer and word-by-mouth is very valuable to any business. Oh well...we went to "Battery Bill's" and picked up a newer model for $50 more with fantastic customer service AND we'll be picking up a few more for Christmas present. read more

Located off Nimitz Hwy is West Marine which is like going into a large home improvement center except they carry so many different items which involve items you would need for fishings, Boats, camping, cleaning supplies, footwear, clothes, coolers, thermos and parts to repairs. They have so many types and brands of fishing supplies and stock person was very helpful and friendly letting us know which brands are good! As you enter they have hand sanitizer everyone wore face mask and the cashier was very friendly and and took the time to ask if we had customers reward program with them and if not if we would like to join for free. Large parking lot right in front of the building. read more

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This store is more than meets the eye. I thought it was just about boat parts but it has apparel, paddle boarding, kayaking, fishing and some essential every day carry or camping equipment. I don't have a boat nor do I fish but I needed a waterproof container for my keys for when I go boogieboarding. Since it's during the pandemic, West Marine has a good plan in place for conducting business. They will manually open their doors to inquire what you're looking for and will direct you to the aisle as soon as you answer. The sales people are friendly and super helpful. I wish I had more time to browse around because of their apparel as well as osprey bags. I did take the time to look at their stand-up paddle boards, which the pricing was reasonable to alittle steep but I'm guessing it's because of the material used to build the board. I did find a water proof container and also walked away with a cute hatchet that caught my eye. Why do I need a hatchet? I don't know but I'm pretty sure it will come in handy. Recommend: Absolutely (for water sports or outdoor activity equipment) read more

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If you're looking for anything related to marine sports, this is the place to go! Located on Nimitz Highway toward downtown. The parking lot is large and helpful. I often go to this store to look at fishing tackle. Fishing rods, lures, reels, and other various fishing tackle are available at this store, which is a must for fishing enthusiasts. In addition, this store also offers sonar, fish finders, and small boats. But I feel the price point is a little high. read more

I have been a faithful customer for many years. Easy to identify who is in the wrong business. Matt, the manager, needs to find a new job. Their price was too high for a part I needed. So i decided to price it around. He actually told me to go put it back on the shelf myself. I wish I could say I will never be back. But they are the only game in town. But Matt find a new job. You will die from the stress treating people like that. read more

The only reason I'm not giving a total negative review is for the fact that they have a good selection of items and well stocked. From fishing supplies to boating equipment, even clothing and sunscreen, they're well stocked and also have very good hours of operation. However, BEFORE you go into the store, I would recommend doing research and getting all your answers elsewhere. Customer service is non- existent, rude, and they could literally give a rats ass about helping customers. I've literally asked for help and waited for almost 20 minutes only to get ignored the entire time. Their prices are at retail, so can't complain. But there was a reel I wanted/needed and was willing to pay full retail they was recently lined with braid that I wasn't going to use. I asked if they could remove it and was told no. $45 on top of retail with 400yds of line that I had no use for was pretty dumb. The worst is trying to pay for things at the register. Instead of giving you quality customer service on the floor, they make conversations with you at the register. Not only "how was everything?", but they talk about your items, how the fishing is, swells, ask about saving money with their gold membership and their benefits. What should take less than 2 minutes to ring up items, take your phone number, and payment, ends up taking over 10 minutes. Now imagine if there are 3-4 people in line... well guess what? They don't care!!! So although they have a good selection of items, they are my absolute last resort, especially when I'm in a rush. read more

I would like to update the review originally given is average and that all the other local fishing supply stores are in the same boat with covid causing shortages in the supply of reels. West Marine is a good company as their customer service followed up on my review. I also added to my original review that their price for oama live bait bucket is one of the cheapest in town (along with Roy's). read more

purchased a chart plotter/fish finder from west marine on May 22 or 23rd and was told by the gentleman who sold me the item he would call after holiday sale to help order correct transponder, a week later after several attempts for assistance I returned product since it would not work due to wrong transponder included. June 16th now and still no refund on returned product. called this morning and was told that it will eventually it will be refunded but no time frame. wonder if west marine will wait 3 weeks plus for payment if I purchase a item again from them, this is all because of lack of customer service if they would of told me and ordered the transponder need I would of keep the item after ordering the correct part needed but customer service is not part of west marine corporate policies since the main number for west marine is no longer in service and can not talk to anyone pass clerk answering telephone at the Honolulu store who has no authorization to even check on disputes or refunds. Yes I know that my return shipment was delayed but locals knew of the returning item but never contacted me again after I called them asking about the delayed reimbursement informing me they never received plotter on date it was scheduled to be returned to them. so as of today west marine has been paid in full my credit card has been paid in full but I have nothing but broken promises read more

Went in yesterday, excited to purchase new rod and reels. When I asked the gentleman at front register, for help, he stated " can't sell anything there today, we're short staffed". Although I saw a lot of store employees wandering around. Lost out around $500.00, guess owner doesn't need revenue. read more

Such a fun store if you are into boating. It is a big store with just about anything you will need for your boat. If you are just looking to buy nautical appeal, they have 25% of the store devoted to that. Friendly customer service by people that knows the boating industry. Many of them were older people with boats, and some of them live on their boat. So if you have questions, they have got the answers. We are learning how to sail, and I need a hat. They have a good selection of high quality hats. But they lack full length mirrors. The fitting room is locked and you need to search for an employee for a key to go to the fitting room. I would put at least one full length mirror at the clothing section. They have 2 loyalty programs, one is free and the other cost a fee. If you need to buy lots of things from this store, it might be worth it. Many employees with here because they can get large employee discounts. We got the free loyalty program. read more

West Marine - Outdoor Gear Near Me - Honolulu, Hawaii

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Lots of goodies in this store but very pricy. If you got the money it's a great store

What a great experience it is to shop at West Marine Honolulu. WOW! You don't get service this thorough and conscientious too often anymore. Jordan Sandoval and Randy Reeves come to mind but ALL the staff are excellent. I was helping a friend with his marine diesel and Randy went waaaaaay out of his way over the phone to analyze photos I texted in order to find a part. Jordan offered more customer service than I could possibly anticipate when ordering an item from the store over the phone. It's near impossible apparently to find good retail employees. West Marine Honolulu has compiled an entire store full of them! Kudos! read more

I never thought to ever step inside of West Marine as I don't have any interest in boating or fishing and the like, but after some research of a specific product I needed, this was the place I needed to go. I pass by West Marine located along Nimitz Highway many, many times. It is right in the middle of the highway, to your left side heading westbound and right across from the new Ross/Longs/PetSmart stores. You won't see the storefront heading that way. You will make the left turn right after you see Longs and Ross, and you'll see the storefront and driveway into the parking lot immediately. Heading eastbound, you'll see it after you pass by Zippy's. Since this is a specialty store, there will be ample parking. The inside is very clean and bright, and feels like everything is stocked and nearly has everything you need. The staff here are all friendly with the exception of a couple of employees who just stare at you with a blank faces. The ones that helped were very helpful, informative, and made an effort to listen to my questions and comments and provide me with the best solution. An overall nice experience. I don't need to come back to West Marine any time soon. I might need to buy a boat. read more

West Marine - Outdoor Gear Near Me - Honolulu, Hawaii

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Waited for someone to help me at the trolling station. Stood for about 5 minutes waiting for two of the workers in there to help me but neither of them said a word. They were complaining to another worker about a new system that was being implemented so I figured I'd go walk around for a bit let them settle things. Came back to the and after standing around for another 5 minutes one of the workers looks at me but didn't say anything I stood there for another 5 minutes and finally he walked over and I asked to see a few lure heads. Found what I thought I wanted ended up being the wrong size lure but I'll make it work. One guy there knows his stuff but the younger guy who helped me doesn't know what he's talking about. read more

I just wanted to say Thank You to Tracy. Called the store before 8am not knowing the store opens at 8am. So answering before open hrs and helping me was so grateful and made my day. Was looking for some items thats listed on the website instock. Usually when I'm there and ask can you check the back, check stock, etc no one really does and says check back when shipment comes in on Tuesdays. But anyways Tracy check the item number I gave her and asked for my info. Went to check cause it said 2 in stock and will get back to me if anything. Well wasn't in stock ask about a different one that had a 4 pk and checked sure enough it was in stock in the back. That's the same one I inquired the previous day and was told check back next week tuesday. Now they just need to work on Inventory system and front end cashier help. Past few days coming in over 6+ customers waiting in line pushing to the back of the store. read more

This place is bigger than I expected. Great selection of products overall. It seems they have everything for water/outdoor activities. We needed a small lifevest for our baby. We partnered with an employee and asked him what was the difference between two models. He was clearly clueless and did not know, so he told us "they are two different prices". Yeah, no kidding, buddy! He then proceeded to take us to his work computer and looked on their website. We are not sure why, but he again pointed out the two different models and price differences. That was it. No other input. He was useless. He should partner with someone else if he does not know. You should train your employees with better product knowledge. I used the bathroom, which first appeared to be clean, until I saw a cockroach near the sink. Disgusting. I will not return. Only have 2 stars because tons of selection! read more

Located on Nimitz after Liliha Bakery on your left (headed towards town) is West Marine. A great place to get fishing gear, apparel and other cool fishing accessories. My boyfriend and I have been here several times prior to and during COVID-19 for fishing gear. While we usually get great service, this most recent visit left a lot to be desired, primarily with their customer service at time of checkout. After scoping out the gear we needed, I headed to the register to find an older middle aged woman and a younger lady chatting while looking at a blouse that they had hanging up on a rack near the registers. I stood there waiting for about 3-minutes or so puzzled as to where their line started as there was no clear signage communicating their checkout process or procedures. Another couple then approaches and they too are asking me where the line starts and how long I've been waiting. All of us start watching the 2 ladies chat for about 2-minutes when the older middle aged lady yells, "The line starts here!" Considering that we're the ones waiting on them I found it rude that instead of apologizing she's barking orders because we weren't waiting in the proper area. The couple indicates to me to go ahead towards the registers when the middle aged lady yells at me to get in line. So instead, I tell the couple to go ahead, no big deal, I can wait even longer. They're apologetic and thank me. Turns out middle aged lady yells at them too about not reading price signage and then tells them to just come back later for something, who knows what (mind you middle aged lady isn't even the one helping them on the register, it's the younger lady). The couple gives stink eye to middle aged lady and then leaves. I finally get to pay for our things and receive no, "Thanks for waiting" bit. Just told my total. Totally fine, no biggie. I wasn't expecting much after how I've seen both women behave. I'll be back to West Marine for their selection of goods, but will seek out help from the other employees who've given me great service in the past and will definitely pass on asking these 2. read more

West Marine has moved from Sand Island to NImitz Hwy between KMart and FloraDec on 2/3/12. I know, most of you are probably wondering WTH I'm doing in a store for boaters. I was wondering the same exact thing. This store is not just for the serious boaters. The serious boaters already know about West Marine, and probably have visited a few of the stores on the mainland too, so they already know how awesome this store is. I'm here to tell the rest of you non-boaters a few reasons why you might find yourself in this HUGE store in the future.... 1. SUP! They sell stand up paddleboards and all the accessories for this activity. 2. LIFE JACKETS! There's a huge selection of Coast Guard approved life jackets. They are more expensive than the ones at Target/Walmart, but they will keep your head afloat if you get thrown overboard. They even have INFANT and TODDLER sizes too. http://www.yelp.com/biz_photos/t9AXSOjsRLkZTsAyVv8ifQ?select=E8vpHj0ODmZiQ4nhceiGrQ http://www.yelp.com/biz_photos/t9AXSOjsRLkZTsAyVv8ifQ?select=PmsaxgOqMsA8GkZY3Z8P6Q 3. FISHING! Hook, line and sinker, they got everything for you here. I don't even know what you call these things, but they are fake rubber bait (lures?): http://www.yelp.com/biz_photos/t9AXSOjsRLkZTsAyVv8ifQ?select=yI1gRE43jNPEZ5QXkQzabg 4. FISH FINDERS! Who knew!? These GPS devices can send messages off the bottom of your boat and locate where the fish are swimming below you. I guess that's kind of cheating but hey if you catch the big one, who cares how you got it! http://www.yelp.com/biz_photos/t9AXSOjsRLkZTsAyVv8ifQ?select=o_KkLS3l_1UW_zlh0-dJsQ 5. SIGNAL HORNS! You know those irritating horns at the football games that make you jump out of your seat if the guy behind you uses them? You can buy them here. They are right next to the strobe lights and flares. http://www.yelp.com/biz_photos/t9AXSOjsRLkZTsAyVv8ifQ?select=b4CgFJ9LY_j6URMvafsBDw 6. SPF CLOTHING! They have a pretty nice selection of SPF clothing for both women and men. Although sunscreen is still recommended, SPF clothing is always a great ally in our fight against sun damaged skin! This is great for field trips! http://www.yelp.com/biz_photos/t9AXSOjsRLkZTsAyVv8ifQ?select=oILESg6I_5HzvYnu27Le2A 7. BOESHIELD T-9 Rust & Corrosion Protection WATERPROOF LUBRICATION! This is why I went here in the first place. My bedroom window got stuck to the point that opening them actually popped the cranks off the handles. The window guy told me to get this Boeshield T-9 to lubricate the track that the windows are on. He also scolded me when I suggested using WD40 (he said NEVER USE WD40 on the windows!). http://www.yelp.com/biz_photos/t9AXSOjsRLkZTsAyVv8ifQ?select=cRB_zhAj-e2wXFN6cHpDWg 8. GIFT CARDS! Perfect for that person who loves watersports, they can be used online too to get cool stuff like waterproof paks for your electronics when you go to the beach! http://www.yelp.com/biz_photos/t9AXSOjsRLkZTsAyVv8ifQ?select=6ABHG1uqZtbca0boUpKECQ PRICES: are not cheap but I don't know what to compare them to. The kids' life jackets were around $30. At Walmart they were $20. Same quality? Probably not. The Boeshield T-9 was $21.99. I thought I was going to have to buy a whole new window, so it was a good deal for me. LOCATION: On Nimitz Hwy...if you're going west, it's before KMart (on the left side)...if you're going east, it's before FLoraDec (on the left side). HOURS: Mon-Sat 8a-8pm, Sunday 9a-7pm read more

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Horrible experience, please do not shop here. The Manager is so proud to keep customers waiting to get in and asks you what you are looking for, Tells you go straight to that area and hurry up. They should just close if they want to run their business like this. I will tell all my friends and business partners not to shop here. Signs should say No Service here. No customers welcome , All Locals go away . read more

What a place to purchase electronics I bought a $500 Bluetooth stereo thank goodness that I bought their in-house warranty. When I went in to ask for help, it was no questions to ask. Give him a new one. I recommend highly and will keep on making my purchase there thank you read more

I thought maybe I am over reacting as my husband tried to enter your store today but saw another review about the same thing. Yes, I understand all of the new rules regarding COVID-19, and realize this is real. My husband wanted to look for something in the store and I wanted another pair of olukai's, because when I go into work, it's super casual so I have been wearing slippers. Read all of the signs before approaching the door. This rude lady comes out and says, "what are you shopping for". My husband was a little taken aback and said he's looking for a fishing shirt. She said, "you need to know what you want. No trying on". Okay, understandable. She then said that no tandem shopping. So she lets him in. I'm waiting outside in line because I wanted to shop for my own thing. Someone comes in the back of me and she stops him and rudely asks the same.. then let's him in. I'm like, wth! Then she told me, "I told you, no tandem shopping". Then a dad and a daughter is in line. She's maybe 8 or 10. Asks if she can fit in a shopping cart. He's like, uhhhh... no. The rude employee told the dad that she doesn't want her to touch everything. He said no... and she lets them in anyways... I thought no tandem shopping?! What the heck! I understand the rules and new policies but to be rude?! I'm so pissed now... I cannot. read more

I'm not one to go on Yelp to bash any business but, here I am. I've always been told to never shop here unless you're really in need of something. I figured I'd give them a chance. Every time I'd walk into the store I was profiled as if I were to steal something. Customer service is not their priority! They're there to clock in and ignore you until it's time for them to clock out. If it wasn't for Covid-19, they would never be out there to help you. Now that they have their restrictions due to this pandemic. It seems like their pushing you out of the store. I get it! And I appreciate them for keeping everyone safe. But that doesn't mean you go and shove people out of there. Here's my main problem. I've been in the market for a fish finder. Like everyone we start shopping online because of possible lower prices. But this time, I've decided to give West Marine a chance. I came in on Monday the and called before hand to confirm what they have in stock. Lady on the phone, sounded really sweet. She confirms they have 4 in stock. So I head over and got greeted by their manager, Raffe? He tells me that he sold all of them that day. Really??? He sold 4 in 1 hour? WOW that's amazing. Then he tells me to comeback on Thursday because he'll be getting more. So I said okay! So I call in the afternoon to "CONFIRM" that they have it in stock. Same lady picks up the phone and says YES they have 27 in stock! So I make my way down there. Got greeted by Raffe again. Obviously he doesn't remember crap from the last time. Goes to the back and then comes back to tell me that their sold out!? WOW! I guess everyone out here is buying $500 fish finders every min! At this point they've lost my business. They're overpriced on most of their products anyway. I'd rather order my products online than to support these guys. They're nothing but liars and don't give a crap about you or your business. They still have the upper hand, because they're people out here who live on fisheries and need products the same day. But they're people out here who could wait. So if you could wait a couple of days for products you could get online, I'd recommend you do that. These guys need to be exposed some way some how. read more

REPREHENSIBLE STAFF. Go to Go Bananas Watersports instead!! I don't have a car, by choice, and wanted to stop by this store to check out what they have available as far as kayaks, paddles, and water scooters go because I've been looking to make a purchase in the near future, and due to the lithium ion batteries in water scooters, it's extremely difficult to find a way to get them shipped here in Hawaii. I'm also in need of paddles for a boat I already have. First, I made a stop at the nearby Best Buy to pick up a camera and some equipment I needed, which I did as I originally planned, and had my purchases in a bag I was carrying. I'm dressed casually, conservatively, properly, and I look and am clean. I walk into the store, was greeted by an associate near the door and one behind a cash register. As I was browsing the paddles and kayaks -- NEITHER OF WHICH COULD EVEN FIT IN A BAG, MIND YOU -- I was approached by three different associates asking if I needed help. I was on my way to aisle 9 which is where the water scooters might have been if they had them, as one of the associates told me after I asked, and got approached by three more different associates, if I needed help. When I finally got to aisle 9, one of the associates who had already greeted me, came up to me and asked me to leave my bag in my vehicle, to which I told him I don't have a car and walked here from Best Buy after just having bought my camera and equipment. I understand the theft situation here in Honolulu, I really do as I've witnessed it many times, so I asked if I could just leave my bag at the cash register while I looked. They said they don't have any safe place or associate available to watch my belongings and don't want to be responsible for it, despite me clearly seeing cash registers that had associates at them, and was stopped by probably 8 different people during my brief browse. So he asked me to leave and come back another time without the bag. He said he didn't want to offend me, but, literally, how would you feel?? Literally, what the F? I totally understand that bags aren't allowed in some shops for valid reasons, but not one of you can even watch my bag or stuff it behind the register? Literally being asked to leave because I'm carrying a bag, offering no solution other than that? Other stores with a no-bag rule have lockers, bag check, or let you leave your bag with them. You know, OPTIONS and SOLUTIONS. Not just telling you to leave. I'm honestly shocked by this experience and unfortunately will have to look elsewhere for my future purchase of a water scooter that's already so difficult to get. I can't and won't come back to the store after that ridiculous embarrassment over nothing. At the next stop on my shopping walk, I voluntarily left my bag behind the store's cashier desk, which was absolutely no problem for the staff there, as is usually the case in a situation like that. I was scarred by this situation, not even wanting to carry my bag in the other store after what had just happened to me at West Marine. After reading a lot of the other reviews here, I see this horrible treatment was not only given to me. May your staff and store get what you deserve. read more

As my daughter and I walk in with our tea (no sign on at the entrance that says "no food or drinks allowed" in our hands, the male cashier, Kevin looks at us and points out the door and mumbled something. My daughter then looks out the door, not knowing what he was talking about, so she asked "we can't have our drinks in her?" The cashier then rolled his eyes. I looked at my daughter and asked her what he said. And then looked at him and said "are drinks not allowed in here?" He replied "well are you looking at clothes?" I then replied "we are here to shop for a net." He made a hissing sound and rolled his eyes and looked away. I said, we can put our drinks in the car, don't worry about it. So, my daughter and I took ours and my husbands drink to the car. My husband asked "why what happened?" I said "drinks are not allowed I guess." So, when my daughter and I went back to the car, my husband asked Kevin "no drinks allowed in here?" The he replied with a smart remark and said "well we're not a restaurant" and rolled his eyes again! Now I'm needing to utilize the latrine. As I got to the door to open it, I didn't realize it needed to be unlocked. Once I grabbed the handle, here came that same cashier, rudely shoved himself between the door and I, unlocked the door and flung it open. Without saying anything. I even said "thank you." I got no you're welcome, nothing. I can't help but feel like we were being treated like we don't belong in this store. I really don't like to think it's a racist thing, because he's Caucasian and we are brown skin Filipinos. The reason it felt like a racist thing is because he was very kind and friendly to the Caucasian customers. read more

West Marine - This is the Kevin the extremely rude cashier - Outdoor Gear Near Me - Honolulu, Hawaii

Worst customer service, left store within 2 minutes. Two old ladies at front did not greet me upon entering, instead they looked me up and down. They then proceeded to stare at me when I was browsing. I approached and asked if there was an issue, they fumbled with their words for a bit, said nothing, then I walked out. Went to purchase a yeti cooler, will buy from Ace hardware instead. Will not be back read more

Worst customer service ever. Bought a $1k+ kayak and found it was missing parts when I got it home. They wouldn't help me get replacement parts and basically told me to bring the whole thing all the way back to the store because they couldn't be sure it wasn't the customer's fault. DO NOT BUY FROM HERE. read more

We went here for the first time and had an awesome experience!! JOE was very helpful and knowledgeable. He answered all our questions and was very patient knowing we were new boat owners. Thanks joe if anyone is thinking about going there go see joe he's your guy for sure read more

West Marine - Many options for boaters and fisherman - Outdoor Gear Near Me - Honolulu, Hawaii

Zero stars but it won't let me. Just had the most disappointing experience at this store and with manager Alejandro regarding an exchange for a telescoping boat hook which we purchased some time ago. We were not aware that it was defective until we needed to use it when our boat stalled in the water and attempted to use it only to realize it was defective. We tried to exchange it but was met with inflexibility and no empathy. As long time customers who have spent a lot of money at this store (as many who patronize of this store) it was a disappointing response, he did not even offer to look up in the system when we bought it. No aloha. No more Westmarine ever again. read more

I've always liked going to West Marine as I am a Captain and my company buys a whole lot of parts. But this time id hate to leave a bad review and would give a 0 star if I could. Went there this morning to pick up some stuff for my boat, I was then looked at as if I was going to shop lift. It's a big place so of course I'd like to shop and look at all the new stuff. Did take my time doing it, but for some reason, the staff were eyeing my every move as if I was a criminal. Unhappy!! As soon as I was going to check out, an employee approached ( Asian lady, short hair in her 50s, no smile, racist) me and said that I could take those to the front for you Sir, I said I was going to check out soon and she said no I insist. I'll take them for you!!! I was like ok take it. I walked out on them and figured that WOW what bad service. They've lost my business!!! read more