I just want to say that I had a very good experience here. I get the feeling that what they care most about is customer service. Sam was on it from the start. I came in with an issue with my Galaxy III phone. I was an idiot and dropped it from the 2nd floor. So, the LCD screen was shot. I brought it in and he GUARANTEED it would be done 2 days later. Sure enough, it was. He also personally called me with the update to let me know when it was done. Finally, he gave me a $20 coupon and hence cash back. I would go back in a hearbeat and highly recommend this place to anybody who needs their phone fixed right away. Ask for Sam. read more

I would give them zero if I could. Went there to get new phones and it was the biggest mistake ever. Read the paper careful before you sign it. Bought 2 phones, but didn't read the paper carefully because I've been with Verizon for years and trusted Verizon. Got home, didn't feel right, so I re-read the paper, and also call Verizon customer service line to double check, and realized that they did not do what I asked them to. Brought the phones back & they refused to give me full refund. They charged $150 restocking fee. I talked to Verizon hot line, they said that restocking fee should only be $35 per phone and they should not charge customer upfront. Restocking fees are normally billed to your account. So I got ripped by this store and Verizon couldn't do anything about it because it's not owned by Verizon. read more

My Dell laptop had crashed and I was unable to get it working. I decided to bring my computer into Click Away after reading such great reviews here on Yelp. I came equipped with my free diagnosis coupon in their weekly advertisement in the SJ Mercury. When I arrived I was immediately greeted by Albert. He took a look at my laptop and immediately thought my operating system might be corrupted. He said he would call me later that day after doing some diagnostic work. As promised he called me later in the day and it was confirmed that my operating system (MS XP Pro) was corrupted and would have to be reinstalled. The cost for re-installation was $149. Then Albert said if I wanted my itunes library saved on my hard-drive it would be an additional $70. I was a bit hesitant as my laptop was from '06 and considered getting a new laptop rather than repair this one. I asked Albert is he could give me any sort of discount on the work. He agreed to reduce the retrieval of my itunes for half price, $35, for a total of $184. Once I agreed to the repairs over the phone Albert informed me my computer would be ready later that same day. As promised again, Albert did call and let me know my computer was ready for pick-up, but I was unable to get there before they closed. I ended up picking up my computer the next day and Albert asked I power up my laptop and make sure it was working well. Upon powering up my laptop I noticed it was slightly different, but not in a bad way. I asked Albert if he had installed XP Pro or just XP. He looked at my laptop for a moment and confirmed it was XP Pro, so I was fine with that. He went on to tell me that they retrieved all files rather than just my itunes and was just charging me half the normal price. Overall, I am very happy with the work performed and getting my computer back up running. Though it seemed high at first their prices for the work seems to be in-line with what others are charging comparable services. read more

They were very friendly, knowledgeable, professional and efficient. I would highly recommend this location in downtown Los Gatos especially if you have a cracked Iphone screen that needs repairing. read more

I've used their sevice for desktop, laptop and phone for a great deal this year and multiple times over the last 12 years. Every time the crew (yes I know all their names) met my expectations. They will meet yours too. read more

Well the manager called the next day to see how I felt about the service and and I told him how I felt that I was an inconvenience upon check-in and how they didn't call when my computer was done. He offered to install my operating system for free. I didn't have them install the operating system on the new hard drive because I didn't want to pay another hundred dollars for them to do that when I can do it at home. He assures 100% satisfaction guarantee so I brought my computer back with the software and letting him do it and I'm quite happy to do so. This is unexpected and a nice surprise it does help me feel better about using click away in the future. read more

This place is great! My hard drive crashed (and of course, I have never backed up my data--- hard lesson learned!) and I took it to Click Away, as recommended by Apple. Greg was my technician and I could not have asked for a better guy! He tried his hardest, but my hard drive had a hard ware issue, therefore he could not help me recover my data and referred me to another place in San Jose. I ended up having my old computer refurbished since I did not want to buy a new computer and Greg did everything he could (beyond my expectations) to update my computer and get it back to working condition within days. In the end, my hard drive was so dead that nothing could be recovered, but Click Away and Greg did everything they could to make me happy. I can blame no one but myself in regards to my hard drive failure and me not being smart enough to back it up! I would recommend Click Away to anyone with any computer issue, especially with an Apple product. Hopefully I wont have to come back to Click Away for a data recovery, but if i do have any computer problem in the future this will be the first place I go! Thanks Greg and Click Away! read more

Very simple. They are good for computer/laptop repairs, but as far as virus and data recovery they are less successful. Charged me $179 claiming they removed a cryptowall virus, but were not able to recover photos & docs. Obviously they have not removed the virus because all my docs & pics are still all not able to be opened. In other words they took $179 for nothing. Besides that they left all kinds weird files behind and some Dell software gone. I am off worse than I started. Edit: My above comments were based on me venting out my emotions right after picking up my computer and started using it again. I was offered a second chance for them to attempt to resolve the issues at no cost. I really appreciate that and will raise my rating by two stars for that. I will increase my rating further after the second attempt results. Much thanks to Sam for taking the time to make me a happy customer. Edit 2: I received a call from store manager Sam who was very concerned about my unhappiness with the service. Sam asked for a second chance at correcting all the issues I had and they were successful in retrieving 15% of photos. Not only that, he refunded the fee and gave me great deal on a back-up external drive. Therefore, I give ClickAway 5 stars. At first I had no idea as to how destructive the Crypto Wall virus my computer had and gave no credit to Clickaway's efforts. After receiving a call from Sam, I fully understood the severity this virus can be and he made things right. I am a very satisfied customer now & will defiantely come back. Thank you Sam!! read more

Good experience! They seemed expensive at first but were flexible with their price and delivered on time as promised.

Reliable and fast. The Apple store recommended ClickAway to help import data from my hard drive that was ruined. Apple was able to replace the hard drive in my Mac but they have a new policy that they do not transfer data/files. My IT department at work said they couldn't move the files either. Clickaway gave me a quote and called me later to let me know that my computer was running very hot and should be cleared otherwise I would have the same problem with my new hard drive. They fixed it overnight and retrieved all of my files (yay!). They saved the day! read more

I took my 2 computers here and they gave me a very high quote so I only had the pictures of one of them down loaded onto a usb. I asked them how big a usb I needed. They were unable to tell me so I had to get the largest which ended up only taking 1/4 of the usb. Then the man walked me out to put my laptops in the car and I didn't see what he was caring. Sadly for me he only returned to me one of the cords and kept the one for my sony laptop.The owner Sam called me and left a message. I called and spoke to Eddie and he said please bring in your sony and we will be sure to get the right cord to you.. Thanks Guys read more

I called them after seeing tons of great Yelp reviews after my computer would not connnect to the Internet suddenly. I called and spoke to Sam who told me to bring it in instead of them coming to my home to fix. I suspected it was a maxed out hard drive but it also could have been XP update I was doing when it died. Sam took great care of me going over the cost for diagnostic which was an average price compared to other places I compared online. He told me it would be ready the next day and it was. It was the hard drive that was maxed out and they put in a new one, cleaned up my computer and organized all my files so easy to find from old hard drive and now my computer is LIKE NEW!!!! I can't believe how much faster it is overall. He also added so freebies which was nice for burning CD's, AVG Antivirus software, etc. I'm very happy and will recommend them to everyone for their computer needs! read more

UPDATE: I was called the next day by Sam, the manager, who was very apologetic for my negative experience, offered a full refund, and was willing to do just about anything to make it right. He did not try to make excuses for the technician, But made it clear that this sort of experience is NOT what they are about, and wanted to follow up with my progress to make sure everything went well (I went back to making an appointment for support with the manufacturer). The result of this proactive response is to upgrade my rating and review, and be willing to go there again. ORIGINAL REVIEW: I took my Falcon Northwest Fragbox into this shop as I had a bad CPU fan. I had also contacted Falcon Northwest, but my warranty had expired. Falcon nevertheless offered free phone support to me or ClickAway, since the box is somewhat complex, bleeding edge and has some things to deal with in the bios when working on it. I relayed the issue to ClickAway, so that if there were any problems, they could contact Falcon and get an understanding of potential issues. They replaced the CPU fan and told me that they were getting Blue Screens when trying to boot up. I reiterated that this can happen, and that specific steps may need to be taken with the bios and or raid. They said that they would call. Later they called me and said that the box was ready. When I went in, they then told me that they had tried to call the company, and the company walked them through the issues, but that the hard drives (raid 1 - BOTH hard drives) had gotten corrupted, and that they would need to reinstall everything. The description of what they said that they did was a perfect recipe for screwing up the raid, which Falcon would never have advised. They then stated that the Falcon tech support had concurred. It slipped out that they had been talking to Falcon at 2:00AM on a weekend. I knew that Falcon tech support was only available on weekdays during business hours up until 6:00PM. I told them this. The tech said that "maybe it was their after hours tech support", but they don't have that. I called Falcon to see if the issue could be resolve and made an appointment for phone support. I asked if there was any record of their call. They reiterated that there is no after hours support, and that they had never gotten a call. I was charged over $200 for replacing a fan, and was given back a more broken computer, after the technician LIED TO MY FACE! Needless to say, I will never go back there. (See UPDATE at the top for the change of heart) read more

Wow, excellent doesn't even describe the outstanding service I received from Ashor at ClickAway on McGlincy in Campbell! A few days ago, my computer crashed and I was devastated. A friend of mine recommended that I call the guys at ClickAway... Within a few minutes of sending in an email inquiry, they called me back. I shared my troubles, they asked questions and like presto-magic, they knew exactly what needed to be done. I brought in my computer a few hours later and was impressed with how clean and modern their store is. I was greeted immediately by Ashor and he assured me he could help. After a few hours, he called me to share that the problem was fixed and upgraded my system! If the digital sky is falling, call Ashor at ClickAway to save the day! Thanks Ashor! read more

Very good customer service. My Sony Camcorder stopped working while I was converting my valued Hi8 video. I emailed their late at night to inquire about their service. They called me back in the morning of the very next day. It ended up they do not have that type of service for the problem I had, but they made a few very useful recommendations for where I can look for services. Very nice people taking customer's problems as their own and try all they can to help. read more

Finally I have a reliable computer repair place I can turn to! My 7 year old Toshiba laptop died earlier this week and I was afraid I would lose all the data on it because I couldn't even turn it on. Luckily I found ClickAway in Campbell. You walk in their door, somebody immediately waits on you, and gives you a seat. Ashor, the technician who helped me was very thorough and outlined what he was going to try to do. Long story short, the laptop had a bad motherboard and could not be replaced. The good news was he was able to retrieve all my data off the old laptop. So I got into a new laptop which they gave me at a very good price and Ashor configured it for me and it was ready for pick up the next day. The prices are reasonable and the service is great and the staff is quite knowledgeable. Anyone with a computer problem should check out this place. read more

I was so blown away at the customer service at this place, and for a picky perfectionist,... well, that says it all! Ask for Borhan! He listened patiently, ran a free diagnostic, and took the time to explain my options so I could make a decision that made the most sense. These guys have the right combination of knowledge and integrity; would definitely go back read more

Yes, computers can be diabolical. This is a relationship business, sort of like finding a doctor you know and trust. For me it Borhan Zoufan. He is very straight forward, so I learned quickly to just do what he says. He typically is giving me telephone support for a small business and he is able to get me up and running very quickly. He understands the tech side, and he has a wonderful memory for my circumstances. And he has a good bedside manner too. I have spent a lot of time over the years being my own tech, but it is much more cost effective to use Borhan. read more

This was my first experience with Click Away and I will definitely be using them again!!! My In-law's network had been having problems and after exhausting all of my limited computer knowledge on the network, I found ClickAway on Yelp and decided to give them a try. I emailed ClickAway explaining the issue and Greg Gantt called back the next morning. He explained that the problem sounded like some sort of malware and recommended that I perform a few checks using free software found on the internet in order to avoid him having to come out and unnecessarily charging for sitting around while the computer does hours of virus scans, checks, etc. I ran the checks and it seemed to help slightly. Then over the weekend my networked crapped the bed (yes that's legitimate computer terminology). I called Greg on Monday and he showed up Tuesday morning ready to change the proverbial diaper (yes another legitimate computer term...look it up) on this network. He could have reconfigured the router to support the whole house with good coverage in one area and spotted Wi-Fi in the rest of the house and been done. Instead he took the time to get the equipment my in-laws paid for to work properly and have the dual band router broadcast in 2.4 GHZ and 5 GHZ, reconfigure the Wireless Access Point, and a few other things that I didn't really understand, but I think it involved ball bearings (who knew!).And all of this was done in less than two hours. It wasn't super cheap (about $200) but it was done right! I am in the process of remodeling my house and already told Greg to expect my call in a few months to hook up my home network. He even took the time to explain what I should do in advance of him coming out and even made recommendations as to what kind of networking equipment I should look at. Thanks Again Greg. read more

Excellent service. Eddy recovered 100% of my data. I didn't back up my info in 6 years and I had all the pics of my baby. Eddy returned every call, always super helpful and professional. They are even cheaper than other places that l found. Very happy with the results, they made a scary experience a good one. read more

After I could not restart my laptop I went to the Apple store. An employee told me my hard-drive had failed and I needed to replace it. He referred me to two different places for data recovery (I had nothing backed up - total nightmare). After making a call to a different place that quoted me between $1600 - 2400, I went to ClickAway to have them look at it. I was prepared to pay whatever it took to get my data back. At ClickAway Greg Gantt was extremely helpful. He kept my laptop to run diagnostics on it and when he called me back a few days later I got the best possible news: it was only a failed cable, not a failed hard-drive at all. No idea why Apple was not able to figure this out - if I had not gone to ClickAway I might have either given up on my data and wasted money on a hard-drive I did not need or agreed to pay up to $2400. I think ClickAway just became my new go to place for all my computer needs! read more

I see Yelp used my Google name. Correct name is John Bennett 408 267 9040 if you want more details

I took my HP Slimline desktop for repairs at this place. It had a corrupt OS that i needed to get fixed with a clean windows install. I was very pleased with the experience. They kept me informed via phone calls on the overall progress and diagnostics. This place is slightly pricier than other PC repair places but more or less a it's peace of mind. Previously i had taken my PC to other places and was not satisfied with the diagnostics and services offered. I'm quite happy with their service. At least they won't upsell or rip you off. I would highly recommend this place to anyone. read more

Great experience. Eddie was very helpful. Took my printer to get fixed and now have a working printer.

I was having ongoing issues with my ancient iPad so finally bit the bullet and took it in after calling first. I needed it fixed prior to taking a trip so was hoping that it could be done quickly. Patrick saw me immediately and I think I was there around 15 to 20 minutes and it was all done! The cost was only 49 dollars and now my pictures are freed up and I can send emails once again! I would highly recommend this place and especially Patrick if you have Apple problems. read more

I had a good experience at Click Away. My ipod touch screen was broken, and they replaced the glass. However, I noticed some problems with the touch screen sensitivity after I took it out of the shop, so I brought it back and they worked on it some more. In the end, the technician actually brought the unit to the Apple store and got me a replacement. How they did that, I'll never guess - since it was broken due to being dropped so it's not supposed to be covered by warranty. But anyway, we got our ipod touch back in brand new condition, and that's what counts! read more

This place is good! My computer had viruses and Staples was going to charge me $199 while Click Away quoted $149. W/ a groupon, I only paid $49...what a deal! Nick is the one who helped me and he cleaned out all the junk I had on my old computer and even replaced my processor w/out charging me! read more

My entire operating system crashed and Milano at ClickAway saved the day once again! I've used him in the past and Milano is fabulous. Not only does he fix your computer problem, but he goes the extra mile for all of your computer needs. Furthermore, he gives great advice and helps you save your money. read more

Sammy took great care of me! Came in with a laptop that would only get email but not surf the web. Took him 5 minutes to fix and sent me on my way. No charge! Love these guys, will always buy my stuff there. read more

Save your money folks. I took my lap top to click away in Dec 2014. They did a diagnostic check and told me the lap top was too old and not worth fixing. They offered to sell me a refurbised one and when I told them I could not afford as I'm a senior on disability. Ashor, my technician, then asked me what I could afford. After some negotiation, A refurbbished Toshiba lap top was offered j I could afford. Unfortunately, it appeared that Click Away had not fully checked the machine prior to selling it to me. The touch pad didn't respond properly. Back at Click Away and after over a week there I was told this was normal. They then tried to sell me a mouse, but after telling them it was a rip off they gave me the mouse. After a few weeks I noticed the cursor was "jumping" all over any document or message I was working on. It took hours to complete anything. Back to Click Away Away for more testing. Over a week later I'm told everything has been fixed and it was running even faster as wellas the touch pad was "miraculously" fixed not needing the external mouse any longer! No mention was made about the cursor problem. I was told then that if I had any more problems they might have to replace the keybord. Well after another couple of weeks I call and tell them that the machine was still not working properly. The lap top has now been at Click Away after more than a week again! I then get a call saying they were going to have to order another key board. A few days (5) go by and I get a message that the key board was in and they would install it for $49. They don't even know if this will fix the machine!! I give up you guys , I seriously doubt you know what you're doing. I might add that on more than one occasion there were other customers there complaning! I gave them three stars as Ashor handled my complaints very well. Kudos to Ashor for his great diplomacy on customer service. REVISED 9/25/2015 I have upgraded my previous review to 4 stars, if there was a way to it, I would have given 4 1/2 stars. Honestly, I would have liked to have put 5 stars, but the amount of time it took (approximately 8 months excluding the 1 month it took from when I took my first computer in and the day I said I would like to proceed in the purchase of the refurbished Toshiba) to be totally unsatisfactory. It just should not have taken so long! I compliment ClickAway for finally offering me a refurbished HP laptop, for no cost. Regretfully, I believe that their offer to provide me with the HP Laptop came shortly after I wrote my first review. Some may say, that at least I got another laptop, and others would say that it took a bad review from me to get some satisfaction. read more

The services here are great. Eddy was really helpful. You can ask all the questions, and make sure you do, and he will answer all questions. All my data is recovered! It is a plus that they accept coupons! read more

This place is amazing! Eddy helped me out and handled my MacBook Pro with care and even cleaned it off for me as well as the inside for no extra charge. They are knowledgeable, kind and do excellent work here! Even Best Buy and Fry's recommended ClickAway when they told me a simple memory upgrade would take them 3-5 days minimum. Eddy handled everything and more in an hour max. It's amazing! They're great! And they price match! read more

Fast, friendly, and competent service. My laptop stopped working. I brought it in on Wednesday morning and had it back by Thursday at noon---hard drive was broken and needed to be replaced. I dealt with Faraneh. She was very nice and helpful. I would highly recommend this store to all. read more

My iPhone wouldn't charge as of this morning so I went to the Apple website for help, and it referred ClickAway, a shop near my work that had an appointment time available during my lunch break. The service guy was ready right when I arrived to hear my problem. He ran some diagnostics and then said he would install a new battery in a hour for about $100. I left my phone with him and picked it up after work. Boom! Phone is all better. I'm so happy I didn't have to buy a new phone. The repair was reasonably priced and handled in a convenient, straightforward manner. read more

My computer completely "freaked out." I called ClickAway right away. Moss answered the phone. I brought my desktop down right away. I am so lucky Moss answered my phone call; he was amazing. He went way above and beyond to help me. He saved my data, backed up my computer and even had the patience to try to teach me how to back up my computer -- dang there are a lot of steps. The bill was much less than I thought would be. I was really happily surprised. Any time I need help with my computer I will call ClickAway and I will ask for Moss!! I have a new hero. :-) read more

My iphone screen got cracked. Musad fixed it within minutes! Excellent and very reliable service! read more

My ex-husband's older laptop was having severe issues & we took it to ClickAway. We were greeted by Ashor who pulled up the history of the laptop and saw that my ex had already had the laptop in a few times before for similar issues over the past couple of years. Ashor looked at the laptop and determined that the hard drive was going bad. He gave us a quote on replacing the hard drive along with copying the contents. He also gave us a price on a newer, faster laptop with Windows 7, all contents copied over including favorites, bookmarks, home page, etc. We discussed the options & decided that it was time for the old laptop to finally be "laid to rest" and purchase a new one. We were there on Sat. the 8th and promised to have the new computer tonight (the 11th) which was right on. Ashor walked us through everything that had been set up on the computer including upgrades to all the software (office, virus protection, etc). He even made sure that all the data was copied into categorized files making everything very easy to locate & the transition seamless from operating the old laptop to the new one. Overall the experience was wonderful and Ashor was fabulous at not only being a great technician but also sincere and helpful customer service representative. We highly recommend ClickAway for any electronic repairs or new purchases! read more

Once again Sam and Eddy took great care of me. Mu business laptop was acting funky and within a few hours they had it fully behaving again. When you run a business, it is vital to not have your computer off line for any length of time. ClickAway enables me to stay productive and connected with my clients. And they are open Saturdays and Sundays. Wow! I recommend ClickAway in Campbell to anyone wanting fast, polite and capable computer or network help. Neil Love Productive Enterprises.com read more

I was really happy with the customer service and how they were really trying to get me the best deals on a certain product

This morning I approached my laptop and was unable to turn it on. After plugging it in, I noticed that it wasn't receiving a charge. I immediately did a yelp-hunt on my phone and found this business. I was attracted by the positive ratings, and am so glad I brought my laptop here. I was helped by Ashor, who did a thorough job of inquiring as to what had been taking place with my laptop. He explained that while the diagnostic was free, there was going to be charges on the repairs, and would give me a call by tomorrow at the latest. I received a call two hours later explaining that my laptop was ready for pickup. Upon arriving to retrieve my laptop, he thoroughly explained what he had found, and explained some things to me about Windows 8 that I was previously unaware of. :) Thank you so much Ashor, and to the staff of ClickAway Computer Repair for your professionalism and service! read more