We are in our 70's and needed help with an older Toshiba Laptop that stopped working. Tim was amazing working with us to make the right decisions on next steps to protect our data for future access. We explained our need to be smart about how much we spent and at no time were we pressured for services we could not afford. In fact Tim was excellent at laying out our choices and explaining the pros and cons for each. We will definitely go back to ClickAway for any future computer needs we might have. We strongly recommend ClickAway to anyone needing professional, informed, and courteous assistance. Maggie and Robert read more

I dropped my iPhone and cracked the screen in a parking garage. ClickAway allows walk ins so I took in my phone to have the screen repaired. Edward was the technician that fixed my phone. He was able to replace the screen and explained everything he did and answered all questions. The repair took about an hour and cost about $250. I think that is a fair price. I left my phone and picked it up a few hours later. The cost included a backup as I had not prior to taking it to be repaired. Edward is highly recommended! The store location is near the Campbell Technology Park and had a number of customers during my visit. They give you a good estimate on when the work will be completed and a fair price estimate. This is a very good and honest business. read more

I was very impressed with Clickaway and with Tim's knowledge, teaching skills, and guidance. I needed to learn Zoom in order to teach effectively, especially since all of my students are sheltered and are not in classrooms any more. Tim guided me step by step through Zoom and YouTube so I could create, upload, and post (unlisted) my virtual classes. I appreciate Tim's perseverance, patience, and knowledge. I was immediately able to go to Zoom, create a class and upload it. I even wrote up a worksheet on the process. Thank you, Tim GREAT WORK! read more

Seriously - the BEST! Product knowledge, customer service-oriented, "best price guarantee" - and Professional!!! These people helped me figure out a solution to my laptop problems - didn't talk down to me - and are available for house calls for a variety of issues - laptop/computer/sound systems.....you name it!!! SO pleased with my experience!!! read more

Absolutely a go to place with excellent service, personnel and solutions to problems. My CPU took a cr@p and I had all of my data at risk. They quickly saved the data and offered me solutions on a new laptop after one they configured was missing a spec. I bought another one and they transferred my info back at no additional fees. Will take all of my electronic issues there first. Great local place. read more

ClickAway performed diagnostic services on my laptop to attempt to determine the cause of its performance issues. They rapidly identified the cause, and even though I ultimately chose not proceed with repairs (due to the age of the laptop), I was impressed with the professionalism displayed by Jeff which is unfortunately rare for a local computer repair service business. I would happily utilize their service in the future. read more

STAY AWAY. This place is as bad as it gets when it comes to laptop repair. The technicians are worse than old-time car mechanics trying to sell un-needed services. I can't speak to their technical competence because they accomplished *nothing* during the 36 hours that my laptop was there. Their primary concern is summarized by the question "Do you want to spend the money to get this fixed?" To make matter worse, I had to call at day's end - twice - because they couldn't be bothered to inform me that they didn't know what they were doing. This should have been a simple recovery of data from an undamaged disk, visible from the command line shell when windows failed to boot after a bad firmware upgrade (thanks Dell!) These clowns tried to take it as an opportunity to sell me: 1) $199 linux re-install 2) $199 windows re-install 3) $199 data recovery to external HDD 4) $99 HDD That's $700 worth of repairs to a laptop that might be worth $200, and that I'm going to now do for about $10 (the cost of a case for an external ESATA/USB case off one of my other computers). I will be complaining to Diamond, BBB, Angie's list and anyone else who will listen what opportunistic parasites they are. read more

Knowledgeble and friendly staff. This is the place to go repair and solutions!

They fixed my laptop and everything is working again. In addition, they were able to backup my data so nothing was lost. Thank you very much!! read more

Typically if I had to repair my computer I would do it myself if it was a desktop. However, in this instance, I was dealing with a 5-year-old HP Laptop where the case had split at the corner near the hinge. Every time I booted up I got an error 90B message before allowing me to boot up. Turns out the fan on the CPU was going bad and needed to be replaced. With sausage fingers like mine, I didn't feel like screwing up my laptop any more than it was. I decided to find a local business that had the expertise to repair it. I chose ClickAway, and they delivered. It cost me $129, and it was ready the next day. Great customer service. read more

Thank you, ClickAway! I contacted you in the AM about a computer issue I was having. Not only did I get a response, but you managed to get our laptop back to us before end of same day! Your staff is friendly, courteous, thank you for everything. Once I returned the same day to pickup our laptop, your staff told me they went out to purchase what was needed for the repair. Wow! You don't see that too often anymore. I cant thank you and your staff enough. I will use you again if we need any computer repairs. If you have any computer issues give them a call! read more

The button on my iphone 8plus was not working consistantly. Walked in and talked to a technician who informed me the button on this model is a sensor not a real button and the phone needs to be shut all the way off regularly so the software reboots. He saved me the expense and inconvenience of a repair. I was very impressed with the professionalism and customer service attitude of this local business. read more

Second visit to ClickAway in five months for some pretty major repairs. Still happy with the service. A special nod to Eddie, although I've also had good experience with everyone else there. read more

Very, very happy with having resolved a quick books issue that had been worked on several times prior to this last session. Eddie was amazing- took his time, was very good at communicating in layman's terms the issues at hand and was extremely competent in getting both sites synced. I can't thank him enough!!!!! read more

I had a really tough issue with Data on my MacBook Pro. Apple was no help. The guys here had an answer in minutes. Ardalan Mofti was honest, friendly & informed. I've used them before for other MacBooks and never a problem. They helped me (I am on a tight budget) find a very affordable and great solution! Thanks! I recommend Click Away in Campbell. read more

I went to ClickAway in Campbell because my existing Lenovo laptop had a crack on the keyboard that made the unit turn off when moved. I was told it could not be fixed appropriately. I asked if they sold laptops new or used. The manager (Eddy) pointed out a used Lenovo that he recommended as the best-used one he had. The cost was $399 with $150 added to import my info from my damaged Lenovo. I agreed to this after negotiating a $50 discount- for a $500 total. I left the unit to import the info, the tech called me to say they would install the SD drive from my damaged Lenovo which would effectively import my information. I agreed. I then picked up the laptop the next day, but my son noted that there was no camera and that the unit was at least 8 years old, and the mouse pad was glitching. I informed ClickAway and the next day I returned the laptop to exchange for a new one. I landed on a newer HP that was not cheap considering the specs, with a total take home cost of over $1100. When I checked out the unit at home, I realized the info / data transfer did not include my prior Outlook info and contacts - which included 14years of diary notes, I returned to Clickaway several times - ultimately being told they could not transfer my prior Outlook info because it was an earlier version and also because my original SD drive was not compatible with the new HP. They said they would have to charge me north of $100 to import. I asked if I could simply take my original laptop so I could have all the info. I was told that they already recycled it. When I asked for my original SD drive, I was told that I could have it for $200. UNBELIEVABLE. Then, I called a few minutes after leaving to suggest that I simply screenshot the info I needed. I was told that they may be already scrubbing the drive and he would call me back. No call ever came. read more

Kent, my tech, was extremely helpful and honest when setting up my custom rig. He patiently brokedown the pros and cons of each component and really seemed to understand my personal objectives (an above average gaming system with a no frills case using my old system's drives). read more

They quickly fixed (replaced) the charging port on my iPhone 8. Works now like new. They even cleaned the outside of the phone and gave me a free new case. Great service and nice guys. read more

Tim took care of my laundry list of items .I needed help with in my home CPA practice. He took care of them all efficiently . Ive used ClickAway for many years.. read more

My laptop was constantly giving me problems, slow, programs not opening etc. every since I bought it less than 4 years ago. I took it to ClickAway and was met by Tim Chan. He explained what he would do to check out my laptop and get back to me. I heard back from him very quickly. I needed to replace a bad hard drive. I was able to pick up my laptop within 24 hours! Tim was very helpful to go over with me what had been done and I asked a few questions which were clearly answered. I'm very happy to be back home with a laptop that is working as it should when I bought it. I think I had a "lemon hard drive" and didn't know it. Tim was very professional and patient when I had lots of questions! read more

Eddy and Sam always have a quick solution for what ever challenge I bring to them. The service is always quick and I always leave with a smile. read more

ClickAway is excellent. My computer crashed and I lost everything. I was able to make an appointment for a computer technician to come out the next day. He fiixed everything within an hour. He even downloaded some upgrades. read more

Trang does a fabulous job fixing phones. I've used her twice in the last month. Reasonably priced fast service.

paul. service was exceptional. friendly, competent & helpful. I had a dead -line & they bet it. will use again. thanx paul read more

I took my Samsung cell phone into the Campbell ClickAway today, along with a new battery I had purchased for $20 from an internet company. ClickAway staff informed me that they would not install the battery I had provided, using the excuse that it would "jeopardize their relationship with Samsung". I really needed my phone back, so I told them to install a battery that would be more to Samsung's liking. The Samsung "approved" battery cost $60, and was probably made in the same factory where my much cheaper one was produced. I found it strange that ClickAway did not want to jeopardize its relationship with Samsung, but seemed they have no problem jeopardizing its relationship with me. I initially gave them a one-star rating with the above post. Less than half an hour later, I got a call from Eddy at ClickAway, who offered to refund the full $60 price of the Samsung battery as well as knock the labor costs down to $50. I visited ClickAway today and got everything sorted out, so I upped my review start count. read more

Was planning on taking my iPhone 6 to Apple to get the battery replaced. They had a deal for $29. When I drove by the store, The line was out the door 10 deep. I went to Clickaway and they replaced my battery in less than 15 minutes and sent me on my way, and honored an apparently expired special price. only charged me $28 for it. The savings in time alone was a great way to start the new year. read more

My computer stopped communicating with my wifi. Also. when on wifi would not talk to the printer. They came to my house, improved the wifi and now I can print, scan and everything I need. Thank You! read more

Tim was great. He explained in simple terms what was wrong with my laptop. He answered all of my questions and he made recommendations regarding what he could do to minimize the cost. He was very cordial and professional. If I have future computer problems that aren't covered under warranty, I won't hesitate to return to Click Away. read more

I have been going to ClickAway in Campbell for several years. They are amazing. My computer stopped working yesterday afternoon. It was late in the day but I called to see if they could help me. Usually Tim helps me but I was told his schedule was pretty full for the next day. I called Tim first thing this morning and he said he was pretty full with appointments and he referred me to someone else. Jeff called me around 11 am and I took my computer there. Ali called me around 3:30 saying everything was fixed and he could deliver it right away. Ali came to my house and installed everything. There were a few problems with the monitor which he fixed right away. He double checked everything. Awesome service Ali and I am very happy to have a working computer in less than 24 hours!! read more

Got to say, this is a top notch, 1st class outfit. Met with Milano when I brought my PC in on which the hard drive failed. He was very courteous and professional explaining their procedures and pricing for the installation of a new hard drive, loading the Windows XP software, and doing a diagnostic and attempted data recovery from the failed disk. The have a nice large shop in Campbell with several technicians. I left the system with them, and was called the next day with it being ready. Being in the computer industry myself, I was impressed with their professionalism. My PC came back and ready to go. All systems were go and it came up immediately. If you are having PC or Mac issues, I highly recommend ClickAway. read more

This was my first experience with Click Away. It was great! I work for a large web development agency and I've maintained my own server for 8 years. Recently the motherboard went out on my .NET 2003 Server. It's a server I use for personal files. If I lost everything I would have been devastated 10 years of family images, video, and countless documents from many web projects. Needless to say, I had a great experience. Borhan took great care of me. Their team was very communicative every step of the way. It's clear they have a passion for what they do. I spent about $800. Here's what I got. Within 24 hours they found what I already suspected, the motherboard was not working, and determined main hardrive was not working. Within 48-72 hours found all the components for my 8 year old computer that worked together. refurbished motherboard (4 gigs of RAM), upgraded with sata/ide drive 1 new Tarabyte Harddrive (kept my partitions in order and went one more step to make sure the new memory went to the correct partition, i didn't need to say anything) New Power Supply If you need a skilled IT professional there's no where else to look. These guys know what they're doing. And when there was a problem, they communicated it with me and used their resources to figure it out... I will be coming back in the next few months to figure out how I can incorporate redundant backups so this never happens again. Their pricing is not cheap, but for what they did it's the right price. I will always gladly pay for for quality service. Your buying a service, not a product. If you are going to rate them based on the cost of a quality product you can go to FRYs, if you need quality service then it's Click Away. read more

I took my laptop to ClickAway on Monday because the AC jack was broken. Mike ordered the part that day and he called me on Friday to let me know that the part had arrived. I brought my laptop after 4pm on Saturday not knowing they close at 5pm. After I realized they close soon, I told Mike that I'll bring the laptop back on Monday again because I needed my laptop and didn't want to leave it there. But Mike was super nice and told me he can do it right there that day. What a life saver!!!! If I ever had a problem with my laptop again, I would go back to Mike for sure! I totally recommend "ClickAway" and especially Mike!! Thanks Mike, you are the best!!!!! :) read more

Just let me say this, I'm not tech savvy. My Macbook started misbehaving. Spinning, freezing up, slow, and just wonky. The language from me to my computer got the best of my husband who said that's it, I'm taking it to ClickAway. I didn't want to let it go because I have all my data on it. Even though I have an Iphone and Ipad, all my data is on my Laptop. My husband dropped off my computer and by the end of the day when I got home it was all set up. Everything was working great. Nick took great care. There was another time when my husband was gone and my computer stopped sending me emails. My husband said it was probably Comcast but that didn't solve it. I called Nick and he said to unplug something and I was total dear in headlights. I asked if he could just come fix it for me. He made a call and it was up and running in less than 5 minutes. Thank you Nick! read more

Thanks again to the great staff at ClickAway computer repair. Besides all my computer needs, they fix phones too! James straightened out my Galaxy phone with its completely jumbled Verizon, Xfinity & Gmail accounts! I travel nearly 20 miles to their store in Campbell because there's always someone on their staff who can fix my equipment. read more

When your computer crashes your life stops....especially when you use your computer for work everyday. This was the problem I was in a few weeks ago and called Borhan at Click Away and it was the best call I could have made. Borhan educated me on what the issues I was having and how to avoid them in the future. I ended up getting a new laptop, upgraded my software, and now know how to back up all my important data in case something like this ever happens again....oh and it cost way less than I was expecting to spend! Borhan and everyone at the store was very helpful and it was a great overall experience. I have since recommended Click Away and more specifically Borhan to my two business partners and my wife for their computer needs. I had a great experience and recommend if you every have a computer issue or questions Click Away is the place to go! read more

Went in for an iPad repair w/ my boyfriends dad. They wanted to charge me $50 less to replace my screen than it would have been to replace my whole iPad at the Apple Store. Seriously? Calm down with your crazy prices. My boyfriends dad decided to let them replace his cracked screen though. Yeah... it stopped working after a week. It's a no from me. read more

I'm very happy with the service! My labtop battery had difficulty charging due to the loose connection on my AC adaptor. I found ClickAway based on a quick internet search and decided to take my chance and I'm glad I did! Milan, the lab tech assigned to fix my problem was very very helpful in telling me about the loose connections due to the plug wearing out etc. He quickly figured out the problem and explained the problem in great detail to me using layman's terms. The repair took about 4-5 days due to the inavailability of the part that was needed. Milan also figured out that my AC adaptor had short circuited and even helped replaced the adaptor with $20 extra. I absolutely recommend this place. Milan is very helpful and a great tech. Whatever questions I had, he answered them patiently. read more

I chose this ClickaAway location based on the number of positive reviews here, and while I unfortunately wasn't able to obtain speedy resolution for my particular laptop problem, Milano was nothing less than courteous and professional. I brought my Lenovo laptop in on August 7th, already knowing what was wrong: the fan. It had suddenly started making a loud whirring noise, like the blade was hitting the side of the laptop every time it spun. I explained the issue to Milano, who told me that ClickAway is actually a certified Lenovo service provider. Imagine my relief....which was short-lived because while ClickAway had spare parts stocked for ThinkPads, they didn't have any (at least, not the one I needed) for IdeaPads. Understandable, considering ThinkPads are more popular. I asked him how much it would cost for the labor and the spare part, and he quoted me $99 for labor and an estimated $89 for the ordered part. He ended up waiving the $49 diagnostic fee because the issue was obvious, and explained that it would take about 10 business days for the part to arrive, since their supplier was overseas. I sighed internally, as it was slightly more expensive than I thought (though, granted, I don't know much about standard computer repair costs), but since I already invested the time and energy, I agreed. After two weeks had passed, I called to see if my part came in. It had, though I didn't receive a call about it. (Note: this may be my phone's problem, since AT&T reception is terrible here.) Finally! Except after I dropped it off for repair, Milano called to say that somehow the fan that was shipped was the wrong voltage. It was a no-go. They'd have to re-order the part. Augh, just my luck. It wasn't their fault, so I summoned up some zen feelings and said it was all right. (Milano apologized and said he'd give me a $10 discount off the part, for all the inconvenience.) So I was willing to wait another two weeks, but it ended up being closer to a month. The correct part was finally installed two days ago, and the fan is as quiet as a doormouse now. I just wish it hadn't taken so long. read more

Never again. I took my laptop to Click-Away in 2015, when my hard drive failed. At that time, I was impressed with the service and very happy. So last October, when my laptop began making strange beeping sounds, and wouldn't boot. I brought it in again. I was told I needed another new hard drive. I questioned this, but was assured that was the problem. I was dealing with my mother being hospitalized, and didn't have the energy or time to research this myself, so I gave the go ahead. Guess what, I still have the beeping/not booting up issue. Now that I've been able to check it out, it has nothing to do with the hard drive. $300, and nothing done to fix the problem. Correction - finally found the receipt from this. Although the person I spoke with said it was a hard drive issue, it appears that a memory module was replaced. Nevertheless, it did not solve the problem. read more

This place USED to be my place of choice to repair my computer equipment, however it looks like they changed their personnel and management and they are no longer who they used to be. My HP PC was giving me a message at boot up that the fan was not working properly and would shut down in 15 seconds, so I took it to Clickaway in Campbell. I was met by the assistant manager who told me that the fan had to be replaced and it would cost me $200. I thought the price was too high at their advertised $49 an hour and I asked him why so much and he told me that they would have to disassemble the entire PC to replace the fan, so I decided to go ahead with the repair. I was told that they would have to order the fan and it would take about a week for the repair. The repair was made within 4 days and I picked up the PC - but the price had gone up to Over $239. The assistant manager told me that he lumped the entire amount under "parts and labor". Four days later I had the same problem when I was in the East Bay, so I call the Clickaway in Hayward and told them I had a fan on an HP that went bad on me and after checking the price he told me that the cost for a new fan, plus labor would be about $85. That is when I told the people at the Hayward store that the Campbell store charged me $239 for my repair. Then I knew I was ripped off by the people at the Campbell store, but it got EVEN WORSE!! After dropping off my PC at the Hayward store, they checked it out and told me that it needed a new fan and that the fan HAD NEVER BEEN REPLACED; only cleaned. The Hayward store repaired my PC at a cost of a little more than a $100 and then I proceeded to go after the people at the Campbell store by contacting the manager to see if I could get my money back. The manager at the Campbell store was very cooperative, worked with me, apologized and refunded my entire amount. The manager at the Campbell store is the ONLY good thing about this store. The Campbell store lost my business for good; I would be a fool if I ever go back again. read more