Professional, knowledge, and efficient service. This is my second service in 2 years (thanks to I5…read morein the Tumwater-Olympia area) and this time I was quickly serviced and taken care of. I promptly got a call to schedule an appointment after my insurance submitted my claim. They had me on the calendar immediately. Drop off was easy, notification of completion was efficient and courteous, pick up was also easy and informative. The quality of customer service and work was 5/5 both times. I highly recommend using them for your glass replacements. They value you, your time, and your vehicle.

Just stopped in and they took care of my windshield right away. Two guys worked on it and they did…read morenot charge me anything. I am grateful and will recommend them for sure.

We had a large chip in our windshield and he took us right away. Second time we've been here. He…read moredoes an excellent job and he's very pleasant!!

I wanted to come on here and highly recommend Classic City Auto Glass for windshield repair or…read morereplacement. The owner is very friendly and knowledgeable and his prices knock most competitors out of the park! Classic City Auto Glass has earned my loyalty for any future needs. I'm proud to support small local businesses like his. Definitely TOP CHOICE!

Had an unexpected emergency on the freeway while traveling. My rubber seal started co.ing off and…read moreturned off and walked in with no reservation. Store Manager was on the telephone and speaking to a customer. Very polite on the phone. He hung up and I explained my situation. Tristan got me in immediately and the rubber seal around the windshield was repaired. Free of charge. I also used their bathroom. I have to say, for a auto repair place; the bathroom was very clean. Everyone was very polite and professional. I'll come back for future windshield repairs. Thank you!

BAIT AND SWITCH: I had to work with Safelite due to my insurance for a window chip. I had two and…read moretold them. Since I have a high deductible and would literally have to pay for the whole thing myself if it cracked, told them, without question, that if they felt they couldn't do it without causing an actual crack, NOT to do it. They insisted they could and told me that this is something they do a lot and 1 in a million go wrong after looking at the tiny pencil sized chip and they would make it right if they did. I should have known something was off when initially I couldn't even get him to get out of the chair to confirm until he had my insurance information...? In other words, this was a SCAM. Then he put the most junior guy on it and well, you guessed it. They broke my windshield. Then told me I just need to pay my 1000$ deductible and they would fix it... as if we never spoke! Complete Bait and Switch. I tried to call customer service, even went to talk with the Supervisor. It was pointless. I have a 1000$ bill to fix a broken windshield now due to this business. I even went to the BBB for some help here and other then their rating being negatively affected (which by the Stars here you can see, makes no difference to them), you take your chances, but better with ANY other window repair quality service, because this isn't it. I shared this with my Corp as well as I lead a network here in the State of a few thousand employees and its the least I could do as well as this review. I hope it helps someone else avoid this experience.

Fixed my windshield and it looks great now. Had one issue but they fixed it for free.read more

Date Visited: Monday, June 16, 2018 Had the awesome fortune…read moreof having a rock chip on the drive back to Portland from Port Angeles. It was over 90 degrees and I was not about to let it spread, so the husband started calling to places around Olympia as we were nearing the city. The first quote was for a place in Chehalis that had no website and 0 reviews. $80. The second place had good reviews. They couldn't fit us in. We called Jesse and he said come on in. $40. Sold! It's a nice little shop just off the freeway (101 or 5, I can't remember). Jesse was helping another customer but got to us as quick as he could. Came out to check out the chip and immediately had his co-worker bring my car to the back to cool down. Jesse explained the process and what we could do to maintain the repair. He said it would take at least 25 minutes because the glass was hot and had to cool down. We were offered cold bottled water. We chilled out on the big sofa. It was a crappy situation to be there, but it turned out to just be a nice detour. The crack was fixed and you can hardly tell it's there. No sun shade for this window's future! Great service and really friendly folks there...a winning combo. Thank you, Jesse!!

DK Boos is the BEST EVER!!!! I had an unusual problem with my 20 year old glass sliding door and…read morecouldn't find the part I needed to fix it. Melvin sent his serviceman Jeff over and he fixed it within a half an hour. Jeff didn't charge me for doing this!!! I was flabbergasted. Such a sweet man. I highly recommend this company. Rated higher than 5 stars in my book.

They came out same day for measurements, the price was within a few dollars of the other two…read moreestimates. They ordered and installed the window within 10 days like they told me they would. My only gripe was that they required a online signature and the form was not user friendly. I paid them in full in advance, not sure why they needed more authorization.

I am updating this strictly in reference to my technician! He was fast, efficient, extremely quiet…read more(I have loud big dogs)! He was friendly yet very professional!!

Way too busy. A week out until next available appt to come to the house to replace a window. My…read moreinsurance contracts directly with them. Just know you can go anywhere for glass repair not just the preferred co your insurance is contracted with. Choose a small biz, i did and they came to my house Monday after calling them on a late Fri afternoon.

I went to Gerber collision in Lakewood to get a damage estimate for my Tesla. They do not do work…read moreon Teslas but they are allowed to give damage estimates. This should've been my first red flag. They quoted me $2000 total for the damages from our Tesla. I went to another collision shop who actually do work on Tesla's and their damage estimate was 6500. This is more realistic as everybody knows Teslas can be expensive to repair. If you have a Tesla, I highly do not recommend going to this place. Also, the estimate took almost 3 days to acquire, whereas the other place I went to created an estimate for me and took pictures in under an hour.

I was worried about bringing my car here for repairs because this is the company my insurance…read morewanted me to use. However they were way cheaper than Lacey auto collision across the street and they did a fantastic job. Michael was my estimator. Highly recommend

Awesome customer service, the guy quickly fixed our windshield crack. It took no more than 20…read moreminutes