Took my car for windshield replacement. They could not complete the job, I drive an Audi and they…read morecould not calibrate the windshield. Had to pay them for crappy work then spend an additional $500 to go to the dealer to get the windshield fixed. Turns out their tech reinstalled the camera backwards. Seriously? How does a windshield installer not know to put the camera back in the same way? Go elsewhere, maybe find a place with techs who know how to do the work, wish I had. I am now out an additional, unnecessary $500. I would not have lost so much money if they had simply completed the job correctly.

Took my car in for a windshield. They INSTALLED IT WRONG. I had to take my car to the dealer and…read morepay an additional $250 to get it installed correctly. YES, YOU READ THAT CORRECTLY. THE PEOPLE WHO INSTALL WINDSHIELDS CAN'T PUT THEM IN THE RIGHT WAY. I CONTACT THEM, provide all the documentation from the dealer that they did it wrong. They say they will make it right. THEY LIED. STRAIGHT UP LIED. They did not do one thing or contact me again. Poor customer service. Poor quality of work, obviously, if the techs do not know how to put in a windshield correctly. Would highly recommend to my worst enemy.

He was on time and got the job finished in a timely manner, with quality work. I worked with him…read morein the past in a totally different company and totally different line of work, in a situation that was not ideal. I was angry at the service I was given at that time and I was probably not too easy to please. Yet he was very professional throughout the entire ordeal and he managed to rectify the situation. His professionalism in the way he conducts business was apparent when we did business this time also. I would recommend him to anyone to get their glass needs taken care of. He was very prompt getting back to me in all communications and his price was a good value.

My windshield cracked and I reached out to several companies here on Yelp. Don responded promptly…read moreand offered a great price for the service. I prefer small businesses but i did request quote from the popular company we frequently see on TV. The price was too much and they said they could not do it at my house. That was a deal breaker. Don and his team on the other hand were readily available, arrived before schedule, and finished the job within an hour. My Subaru has the eyesight feature but they were able to still install everything without issues. I HIGHLY recommend 253 Glass Repair. Will recommend them to family and friends!

Quick service, reliable and consistent communication! Eugene helped me both times!…read more He came to my work while I was working and got it done in the parking lot!

I sent them Pictures of my cracked windsheild and insurance card. The insurance card had the VIN…read morenumber for my car. They responded by asking for my VIN number. I responded that it was in the attached pictures of my cracked windsheild and insurance card. Never heard back so I went with another windsheild replacement company. I'm not sure why they never responded. I don't know what rating to give so I picked the middle.

This place is absolutely amazing and super fast. I came about 30 min earlier than my appt and they…read morestill allowed me to drop my car off and said they would get started on it right away. Noon rolls around (dropped off at 940) and they call me to tell me my car is done and they were able to recalibrate my sensors for my Toyota Corolla '18. I have a lifetime of rock chip repair which I think is amazing and so helpful. Definitely recommend this place. Awesome customer service and staff. Everyone is so friendly and kind.

Got my passenger front window and my windshield replaced here, everything about this place was…read moregreat. I was able replace both windows under the same deductible! The staff was awesome and very friendly as well. I was able to wait in the office and do some work while they replaced the glass. They even have complimentary coffee, Gatorade, water and a few other small sized drinks. When it comes to the glass itself, the replacement was very quick and the Windows look like they are brand new. If you ever have a glass that needs to be replaced, this is the place to be !

Fantastic, friendly service & great support!…read more I am having them replace the window on my truck canopy for a fair price. None of the big chain shops would consider doing it. I highly recommend this shop to anyone needing automotive or residential glass work done!

Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

An absolutely shady, dishonorable company. I had someone come to my work to fix a tiny rock chip in…read moremy windshield. Not only that, he asked if he could come in and use the bathroom, which I did not think would be a problem. He took an absolute sloppy paint job mud pie but no big deal, right? Well, it is a big deal now because the repair failed and they are refusing to fix it. All they are offering is to pay my insurance company back for the cost of repair and then I have to pay my insurance company deductible to have them replace the whole thing! They screwed up the repair and are refusing to make it right. I will not let this go.

Never had any type of issue involving the glass on my car until a rock hit my windshield while…read moredriving on the freeway in a heavy rainstorm. Initially the crack was so tiny that I hadn't noticed it, but unfortunately they tend to grow over time and it expanded to a 15" long crack on my passenger side. My insurance, Geico, suggested Safelite and stated that they could possibly repair the crack instead of replacing the entire windshield. They can also send a technician out to your home to do so, but I knew the entire thing needed to be replaced, so I scheduled an appointment at their Tacoma location. Made the appointment for 10:00am, but I was a bit worried because I arrived at 10:10am. The two employees (one female possibly named Rose and one male with blonde hair) joked about it but said I could still get my windshield fixed. To my surprise they had already ordered the replacement part, and said it would take an hour to and hour and a half since there were a few people ahead of me. Service ended up being completed around 12pm. **Service Cost(s): $$$ ($350+) **Quality: So far the replacement windshield looks great and is holding up. It's not the exact model from the car company, but it works and that's what counts. They can get the OEM replacements, but it'll cost you a lot more. **Location: It's in South Tacoma near multiple other auto repair shops and some dealerships. The parking area is small, as is the waiting area, but it at least is possible for you to wait there while your car is being repaired. I opted to walk around the area to the Starbucks-- which is a good 10 minute walk up the street. They also have a mini coffee and water station in the building. **Service: Rose, the woman at the front desk was professional and personable. The technician who worked on my car and the other male employee at the front with blonde hair were the same. After dealing with a few deceptive auto repair shops, this was a much better experience.

I recently had an accidental break of a quarter panel window and used Yelp to help me find a…read morereliable repairman. I sent the request for a quote late at night and Bill from Integrity Auto Glass responded first thing in the morning. It was a pleasure working with Bill to find a date and time that works. They had multiple openings that were all within a more than reasonable time frame and let me have options. Bill was always super quick to respond and transparent. I even requested a heads up 15 minutes before anyone would arrive and Bill made sure to accommodate that. I was able to have my window replaced in less than 48 hours of the break (and it would have been less than 24 hours except for my own time limitations). I was able to have the repair done at my home address, which saved me the stress of driving anywhere or setting aside hours to go somewhere. The shattered window held together by masking tape was removed and replaced, and the work area cleaned up within 25 minutes. It was impressively fast work! The glass was also a perfect match to the other windows, so it doesn't even look like a break happened. I am so pleased with this experience and will definitely be using Auto Integrity Glass if another window breaks or I need to replace a windshield (which hopefully isn't soon)!

Amazing place! I dropped my car off, they took me back home, a couple hours later I went and picked…read moreup my car that had its brand new windshield! Looked great! Im impressed with their service all around. From my initial call to set up the appt to getting my car fixed! Very nice people to work with. Fantastic service! I will come back if I ever have to! Their business is very valuable in my eyes!

Booked a replacement windshield for my 2005 Honda Element…read more Oscar was the tech & did an outstanding job. He showed me areas of rust around the windshield( Car had been in an unreported accident). Oscar , at 1st couldn't get to our house, due to nearby Police activity, he kept trying & now have a new windshield which will serve me for years to come. Tks, G

Glass Pros is FABULOUS! I called several places and could not get a basic conversation which lasted…read morelonger than 30 seconds from anybody except Sonny at Glass pros. He helped me to better understand different qualities and brands of replacement glass, rules for after installation, offered BEST PRICING, and provided me with a NEXT DAY APPOINTMENT. I cannot believe I have been driving around for three years with a demolished windshield. Had I known it was this affordable and easy, I would have done this much sooner. Thank you Sonny for your honesty and integrity. I wish you all the success in the world with your business.

It was quick and easy to make an appointment through my insurance company. I was running a few…read moreminutes late and she was so understanding. They were really quick with the repair, maybe around 30min. They did tell me and have me sign a paper understanding that cosmetically some of it may not be filled since it's still broken glass. But I was still disappointed how it looked like it wasn't even repaired. :( I think only the center dent got filled but the crack looks the same. FYI, it's tucked away behind different businesses but at the end of that street.

This was a frustrating experience from start to finish…read more I had my windshield replaced at the Safelite location in Fife, and I ended up having to bring my vehicle back twice to fix issues that should've been handled the first time. The first return was to reconnect my washer fluid lines and secure the cowl, which had been left loose. Then I had to go back again because there were exposed wires around the rearview mirror that hadn't been properly put back. Mistakes happen, I get that. But the biggest issue for me was communication. No one answers the phone at this location. I tried calling multiple times within an hour and every single time it either rang busy or went nowhere with no option to leave a message. I couldn't get ahold of the actual shop that worked on my vehicle. Instead, I had to go through the automated 800 number, sit on hold, and explain everything just to get rescheduled, twice. That's just not acceptable. If you're working on someone's vehicle, there should be a direct way to reach the shop if something goes wrong. Having to jump through hoops just to get basic issues fixed feels unprofessional. Between the quality of the initial work and the lack of communication, this experience was not a good one. Update 5.7.26 Shout out to Safelite for their disingenuous reply back that is no more than a coo out and a lack of taking accountability for the poor customer service.