We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

I reached out to Pure as a referral from my insurance agent. I had used a different plumber for…read moremany years for more simple work like clogged drains, but when they needed to do a more complicated job (still simple for a plumber) they screwed it up 4X so I decided to get a new plumber to fix a leak that had now developed in my kitchen sink. I reached out over yelp and they were very responsive to my request over the weekend. Good communication and timely responses (especially since it was the weekend when they are closed). They answered my questions and scheduled me for Monday. They came by and were friendly, professional and helpful. Really appreciate how they handled things. Sounds like I may have found a new plumber to use from now on.

Excellent experience from beginning to end. Made the call on a Saturday, and Nate came out on…read moreMonday and gave me an estimate to (1) install an automatic gas shut off valve and (2) make a small repair on our dishwasher air-gap hose. Nate was friendly, courteous, and very knowledgeable. He walked me through the estimate and scheduled the service for later that week. Dylan came out and completed both jobs. Like Nate, he was friendly and courteous, and he completed the work within the expected time-frame.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

About a week ago, we noticed that our hot water was running out much faster than usual, and the…read morewater was no longer staying as hot as it should. A few days later, we started hearing loud banging noises coming from our gas water heater in the garage. It was a 10-year-old Bradford White unit. I found Alex in Yelp and sent him a message late in the evening. To my surprise, he responded immediately. Throughout the entire process, communication was fast, efficient, and highly professional. We scheduled an appointment for the next day. Alex came out, inspected the water heater, and explained the situation clearly. We learned that there was really no practical repair option--the choice was either to replace the unit or continue using it with steadily declining performance. Since water heaters typically have a lifespan of about 10-12 years, and knowing that starting in 2027 new gas water heaters will no longer be permitted for installation in Santa Clara, we decided it was the right time to replace it. Alex provided a detailed, well-organized, and very competitive estimate that included everything, including insurance coverage. The very next day, he returned and replaced the water heater smoothly and efficiently. The entire experience was seamless from start to finish. The work was excellent, communication was outstanding, and Alex is not only highly skilled and professional but also genuinely pleasant to work with. He took the time to explain every step of the process and answered all of my questions. I always appreciate working with professionals like Alex, and I will absolutely continue to use his services in the future. Thank you, Alex, for your professionalism, expertise, and the smooth, stress-free experience. Highly recommended!

Outstanding service! He replaced our water heater, and the entire experience was great. He was…read moreprofessional, honest, and clearly knew what he was doing. The best part is that even after the job was finished, he's always been available whenever I've had a question. Every time I text him, he responds promptly and is genuinely helpful. That level of customer service is rare these days. I truly appreciate his integrity and professionalism, and I wouldn't hesitate to recommend him to my family and friends. Five stars!

​I had a leaking outdoor main water riser that needed a full 2-inch valve replacement--not an easy…read morejob. Out of the 4 plumbers I contacted on Yelp, he was the only one who took the time to discuss all the technical details with me beforehand and make sure everything was planned right. ​He came out and did an incredible, high-quality job. The new setup looks very clean and beautiful, and he even corrected the tension issues on both the 2-inch and 1-inch lines to ensure long-term reliability. His pricing was completely fair, transparent, and honest throughout the entire process. ​He is definitely going to be our first-choice plumber from now on, and I'll be recommending him to all my friends and neighbors. Highly recommended!

Giovanni was absolutely amazing! My kitchen drain stopped working and my sink was completely…read moreclogged. What I thought would be a small, quick fix ended up turning into a much bigger project, but Giovanni was incredibly patient, thorough, and committed to getting the job done right. He took his time, never made me feel rushed, and genuinely cared about finding a solution. On top of being extremely knowledgeable and honest, he's also hilarious, he had me laughing throughout the whole process! I highly recommend Giovanni to anyone who needs plumbing work. It's hard to find someone who is honest, reliable, patient, and genuinely takes pride in their work. If you have any plumbing issues, call Giovanni, you won't regret it!

Quick response and fantastic work quality. Great value and excellent service…read more Waking up on Saturday morning to a broken heater is no fun, but they made it so easy

Wish we knew about Efficient Water Heaters sooner…read more We had to replace our tankless water heater on short notice and had a new Navien tankless water heater installed by another company. Unfortunately, it took 2+ mins to get hot water. The installers came back multiple times over many weeks trying to fix it -- no luck. In desperation, we called Joseph at Efficient Water Heaters who came out and quickly diagnosed the installation issue. The next day, Omar performed the work and now (finally!) our Navien operates as intended. This business is Navien certified and it shows; they definitely know what they are doing. Oh, and they're very personable & professional throughout. Just call or text them to solve your water heater needs. No need to mess around with anyone else.

Adrian was friendly, careful, efficient, and explained clearly what was needed. He left the area…read morenicer than he found it and made sure everything worked better than it ever had before. Highly recommend!

We had Giovani come out to our house and he was great from start to finish. He was very…read moreprofessional, showed up ready to work, and knew what he was doing. The work was done right and the quality was solid. He was easy to work with and took the time to make sure everything was taken care of. I'd happily hire EJ Home Services again and recommend them to anyone looking for someone dependable. Five stars.

We just had a water Heater replacement. This is the second time we've used this company…read more Just like the first time they are professionals. Courteous, on time and knowledgeable. We highly recommend.

Customer Service: 5-Stars Inspection and Knowledge: 5-Stars…read moreProfessionalism and Punctuality: 5 Stars Overall Rating: 5-Stars Payless Water Heaters & Plumbing provided stellar service and replacement of our 16 year-old water heater. We needed an urgent replacement of our gas water heater as we are expecting and hosting guests and needed hot water immediately. I called their customer service line to schedule an appointment and they were able to solve our problem right away. I called yesterday afternoon and Jessica was able to schedule an appointment for service first thing in the morning the next day. Luis B. arrived on time, was extremely professional and knowledgeable, and was able to diagnose the issue right away. After identifying the problem, I let him know we needed hot water as soon as possible for our guests we are hosting. He acknowledged my situation and confidently assured me that hot water would be restored. Luis B. walked me through the problem, provided solutions with great knowledge, and shared several options for replacement of the water heater. He gave me choices on how to move forward and was able to answer any questions I had about the packages they offer. Once I made my decision, he quickly went to work to replace our old unit. He was extremely professional, performed clean and precise work, was communicative throughout the whole process, and was very fast to solve our problem. Luis B. was in and out and completed the job within an hour and a half. Overall, from initial phone call to final completion of the water heater replacement, the service was amazing. The whole experience was professional, understanding, effortless, and true to expectations by completing the job within 18 hours of calling them. They provided an outstanding experience and service at a fair price and I would highly recommend Payless Water Heaters to everyone. See the work for yourself in the pictures. Thank you to Luis B. and the Payless Water Heaters team! JP

Water Heaters Only gets an A+ for customer service. Our water heater would not re-light after the…read moregas meter was turned back on. I was going to schedule service and when they called to schedule, they went a step further and talked me though over the phone on how to light the pilot, that was not on the instruction sheet. After several attempts, sure enough, the status light blinked green! It's working fine now and they didn't need to come out. When it's finally time to retire this water heater, I will for sure give my business to Water Heaters Only. A truly customer service oriented business. I highly recommend them!!

Daniel C. did a great job replacing my water heater. He first came out to provide a quote, and…read moreafter I accepted, he was able to start the work immediately. He arrived on time and finished the job ahead of schedule. He explained everything in detail and made sure everything was clear. The price was very reasonable, especially compared with the other offers I received. I'm very happy with the work and would definitely call them again if I need similar work in the future. Highly recommended!

Really appreciate Affordable Plumbing Services! I used Yelp to reach out to vendor, within 20-30…read moreminutes had a conversation with him and an appointment for the next day! Mike was awesome! He communicated with me when he was on his way, which I really appreciate. While we have a bigger issue we need to address (replacing galvanized pipes), he was so helpful and managed to address one of the two issues we had. I will absolutely be giving him a call for future plumbing needs and would highly recommend. Sometimes you just need a reliable, knowledgeable, and professional resource - Mike is your guy!

We had a non-emergency with our kitchen disposal backing up. Michael responded to my call…read moreimmediately, and offered to come the next day. He was prompt (actually asked permission to come 30 minutes early). He completed the clean out in less than an hour, cleaned up, and charged a very reasonable rate.