Shimmer Pool & Spa Service Napa, CA…read more(707) 256-9971 https://shimmerpoolandspa.net/ This five-star review illustrates why it's worth investing in expertise. Roger Mejia's Shimmer Pool & Spa Service offers science-based water chemistry analysis, expert service, and fair pricing. They have the knowledge and experience to handle pool and spa issues precisely and effectively, providing superb results and the highest level of customer satisfaction. Let me demonstrate this with our experience. Our pool was a swamp. Due to illness, we were unable to maintain chemistry levels, and the pool became duck-pond green, teeming with algae. We were doubtful that the problem could be remedied. We contacted our former pool company, with whom we were customers for 40+ years, and they kept putting us off for over a month, promising to come the next day and never showing up or communicating. We looked for another service and found that Shimmer was highly recommended by real people (not chatbots) on our local neighborhood social media. We called Roger Mejia, and he came the next day to analyze the situation. He used a high-tech computer water analysis device, which gave precise data on our pool's water chemistry. This expensive device is reviewed as the "future of water chemistry management." Roger explained that his scientific approach not only gives guidance to balance a pool's chemistry but saves time and money that might be wasted on unnecessary chemicals, treatments, and labor. He also noted that his staff are Certified Pool Technicians who attend regular training courses on state-of-the art methods and technologies for achieving perfect pool balance. We were extremely impressed by Shimmer's investments in technology and professional staff, as we have not seen such commitment by any other pool service we know. Roger analyzed the data from his mobile water lab and set a remediation plan, which he began to execute the next day. For each session, he analyzed changes in water chemistry and determined the most effective treatment. Roger is committed to excellence, and he persevered through the challenges that our nasty pool presented. He even drove to our home on the weekend to check water progress. The result is sparkling clear water, with a perfect and stable chemical balance, as verified by Roger's mobile water lab measurements. Shimmer did what they said they'd do and acted in a timely and effective manner. We were so impressed that we engaged Shimmer for weekly pool service. Again, we got far more than we expected. The excellent techs, Ricardo and Carlos, brought high-end equipment to test water chemistry, skim, brush and vacuum the pool, and add appropriate chemicals. A few minutes after completion of the service, we received an email detailing exactly what had been done, including a photo of the pool. The email identified the pool technician and included time and date of service, chemical readings, service notes detailing tasks performed, and chemicals used. Impressive. This transparency and comprehensive information illustrates the professionalism and integrity of Roger Mejia's Shimmer Pool & Spa Service. I know of no other business in this field that offers this exceptional level of performance. Throughout the pool rehabilitation process and the weekly maintenance, every Shimmer staff member we worked with was professional, courteous, and obviously experienced and talented. Their training was evident: they knew the chemistry thoroughly, performed their tasks efficiently and effectively, and communicated clearly and positively. Roger Mejia sets the tone for Shimmer. He is precise and thorough, consistently demonstrating his extensive experience, rigorous training, and dedication to excellence. It is rare to find a business so professional and so demonstrative of integrity. There's no substitute for this kind of quality. Richard B. Napa

At the beginning he was ok, but as things went on, things got more and more expensive, charging…read moremore monthly, more charges on things that were included before, less communication, and little accountability- He said he didn't have staff to service us anymore, and I had a new company come out and immediately the new guy said that there was zero conditioner in the water, so chlorine was not keeping, and also there was no float- they just continued pouring more and more chlorine and shock in- we have paid for half as many chemicals in a hotter time of year with zero problems. This guy is nice but needs more experience with pools and business in general.

Initially service started pretty well and cleaning itself was fine. However for a couple of weeks,…read morewe noticed that they didn't lock the pool cover switch (obviously meant for security). Then the last time they came out, they left the pool and spa covers completely open and didn't let us know. We asked them to look into it and it seems it was done on purpose to get some fresh water into the pool (which is fine if needed). However instead of acknowledging any issue or taking responsibility that they could have let us know, they just said we should close it if we see it open and that we should have let them know explicitly if we wanted to keep the cover closed. They said they wouldn't be able to communicate with us if it is left open in the future (this is service once a week, it's not that often). I expected some level of willingness to work with us and communicate since we are not at the house full-time and since the fee is pretty significant. I'd not recommend them unless you are able to check their work after each service.

Everything was great initially, came out to "inspect" the pool. Did a great job, for a fee of $250…read more Another time never happened. Kept delaying the work we tried to schedule, waited till Alex gets off vacation. After coming back delayed everything again and at last told me to go to another company because he was "very busy". He was very confrontational with me on the phone and very unprofessional. Btw, does not work on weekends and leaves clients as is. Terrible service and not reliable.

Top notch! Great service! Awesome owner and problem solver! My pool stays clean and sparkly!read more

Lisa is awesome at providing the most professional, reliable, dedicated service of any pool service…read moreprovider we have ever used. She services the pool with an unmatched expertise and always knows just what is needed to keep is bright, sparkling clean and beautiful. We highly recommend Lisa's Pool Service, Too.

They came back with needed parts for our pool and fixed everything and now our pool is looking and…read moreworking great!

Dayan is honest and reliable. He is always responsive and eager to make things work for clients. He…read morehelped me revive the pool in my now house. I will no doubt continue to use his service in the future.

We needed our pool cleaned for a party and Ripple Pool Care was recommended to me by a neighbor…read more I was impressed with Matt's thorough explanation of the type of chemicals that we're going to be used and why. And the cleanliness of our pool was incredible and will definitely be using Ripple for our Pool needs again in the near future!

After speaking with a few pool services and obtaining quotes, Rolando was the best person thus far…read more Rolando quote was fair and reasonable while others charged 1/3 more. You can tell he was really honest and even give you options to purchase parts/supply on your own and charge labor separately. Our pool pump was damaged and while needing it done in a few days; Rolando delivered. He was on time, reliable and professional. I will highly recommend and use their service again. Thank you Rolando!!!

Henry's pool service is the BEST! Our pool hasn't looked this good in years. He replaced equipment…read moreand the new timers keep our pool clean and the temperature consistent. We are enjoying our pool once again and so is our granddaughter! Thank you Henry!!! Dad too. John and Vicki Cornelius, Nova

Unfortunately, this is not a very good pool service. The hot tub was left dirty for weeks without…read morecommunication and the guy didn't show up.

Crystal Clear Pools was great! They did a fantastic job with a complete pool and patio renovation…read more Artemio and his team , especially Fredy, were incredibly easy to work with. They were attentive, timely, and cleaned up at the end of each day. We could't be happier with our transformed outdoor area. All our friends and neighbors are blown away by how the project turned out. Would highly recommend Crystal Cleat Pools and Artemio.

Ari, who seems to be the senior person at CCP, seems to know what is needed for pools. But the…read morepeople sent for weekly service were, for us, terrible - didn't bother to open the pool cover completely when "cleaning" and left piles of debris still in the pool. They also added a horrifying amount of chlorine to our salt pool after their poor maintenance left it cloudy and we'd called about the cloudiness. I could go on, but it was so very bad, and disappointing because Ari did seem very competent. Giving one star for Ari and a second star only because they calmly and quietly agreed to refund our final month when we left their service (and paid about $400 for the new folks to fix all the disasters they created); it was the bare minimum of what they should have done, but they agreed quickly and so - second star for their person who made that decision.