We had Spencer out to give us a quote on our flooded kitchen and basement. Spencer is incredibly…read moreknowledgeable and helpful when it came to what we needed. He knows how to handle insurance claims as well. We are so thankful that Spencer took the time to look at things, explain and helped walk us through the problems we were having with our current restoration company. Although we did not end up using Insure for our project, we will keep them in mind on any future projects.

Spencer and Mike are a joy to work with. They were on time to every appointment and to start work…read moreeveryday. They were flexible with me making small changes to the project and super flexible when the counter company messed up and delivered the wrong counters. (The counter issue was not related to Insure or Spencer and Mike.) They were able to move some things around to still get the job done quickly after the mix up. I love my new kitchen! Will be booking them for future work.

These guys are awesome. can't recommend them enough. uber-responsive…read more 2nd floor laundry room flooded, water down leaked through the kitchen ceiling. they were there within two hours of my call, and took care of everything. one of the dehumidifiers started leaking, but they returned to my house within one day and replaced it. as smooth a process as one could hope for, given the circumstances.

Zack from Anytime Flood Restoration is the person I would want if our house ever flooded again…read more What do you want in such an emergency? Zack has it all covered: he was very prompt (thank goodness); calm; well-informed and informative for us; worked quickly and efficiently; and cleaned up beautifully. He monitored the situation diligently, and removed all their very effective (and well-cared-for) equipment, quickly and cheerfully. Kudos to him and his company! Job well-done.

Zach and his team did a fantastic job removing some mold that grew after our hot water heater…read moreleaked int our basement. They came out for a free consultation and gave a quote right there on the spot. They were professional and although the cost was a bit higher than I thought it would be I couldn't be happier with the job that they did.

Team K was very hit and miss. It seems that they have a ton of turn over so the project manager…read morewho tells you the plan is gone and no one else communicates with you. Note: we did work with Team K in 2022, so I am really late in writing in this...and the whole world had a lot of turnover in 2022, so this might have changed. The different parts of the business are very different...the damage treatment is a 4 to 5 star operation...the reconstruction is a 2 star, so that's why I'm giving them a 3. They did come out promptly and the owner is very nice. The quality of their work also greatly varies. The job manager said that on a scale of 10, his guys "are 6s and 7s, but the great thing is that always come back and fix up what they might have missed". If you have an emergency leak that needs water damage treated, they are great at that. When it comes to the construction to repair/place (install new floors, trim, etc...there are better and less expensive options around.

These guys were really friendly, honest, and easy to work with throughout the project! The…read moremitigation team was wonderful. Matt did a great job managing everything! The reconstruction team really listened to my needs. Bradyn was extremely helpful and taught me a lot! I feel they did a terrific job. Thank you!

Having water damage can be a very stressful and expensive situation. Steve took away the stress and…read moremade it extremely affordable. We noticed water coming in to our home, called Steve who we saw was highly recommended, and he came out that same evening to begin the work. His expertise was impressive, he quickly diagnosed our situation and knew exactly how to properly handle it. I've worked with a lot of home services professionals, and I can say Steve's knowledge, professionalism, and affordability are all top tier. Hopefully we never have water damage again, but if we do it'll be a no brainer to call Steve.

I can't say enough good things about Steve Hagen from Affordable Water Damage. From start to…read morefinish, he was incredible to work with -- knowledgeable, honest, and genuinely kind. He explained everything clearly, was upfront about costs, and never tried to upsell or do unnecessary work, which I really appreciated. His expertise in water damage mitigation was obvious, and he worked efficiently while still being thorough. What really stood out was how respectful he was of my home -- he vacuumed and mopped after every single visit and always left things cleaner than when he arrived. On top of being great at his job, Steve is just a really pleasant, trustworthy person to have in your space. I felt totally comfortable having him there even when I wasn't home. If you're dealing with water damage or need remediation or repairs, Steve is absolutely your guy. I wish I had more projects for him -- he's truly one of the best.

I had a very disappointing experience with Restoration 1. From the beginning, there were serious…read morecommunication problems, no accountability, and little to no follow-up on my project. My kitchen suffered water damage which lead to asbestos, and my family was without a functioning kitchen for three months. After repeatedly trying to get updates, I had to contact my insurance company for help and was ultimately assigned a new contractor to complete the work. During the project, Restoration 1's crew damaged the water line to my refrigerator, and despite reporting it, it was never repaired. I also objected to Restoration 1 receiving additional payment because of the poor quality of work and lack of service. To my knowledge, the insurance check was cashed without my endorsement, I discovered the check had been desposted without my signature which was required. Overall, this experience caused unnecessary stress for me and my family. I rarely leave negative reviews, but I feel others should know the lack of communication service, and poor customer service, and unresolved issues we experienced. Kathy K

I had a deeply disappointing experience with this company. The project manager changed multiple…read moretimes (3-4 times), causing major communication issues and delays. They just picked up the contaiminated cabinets they left outside today - OVER 3.5 months later. Critical instructions from mold inspectors to remove baseboards were ignored, and they sprayed them instead without informing me, despite my severe mold toxicity, autoimmune issues, and chemical intolerance. Spraying baseboards is ineffective as it only addresses surface mold, leaving spores and roots behind. Proper removal was essential, but they chose to cut corners and did not communicate the change of scope to me. They failed three mold clearance tests, left holes in containment areas, and even claimed the job was complete with visible mold remaining. On top of that, they invoiced me for incomplete work / things that they never did like removal of the dishwasher (I did that). The chemicals they used have now contaminated my home, making it unlivable for me. I am a unique case with MCAS and chemical intolerances. I can't stay in the house without severe allergic reactions - the potent smell has made its way up 2 floors - its all in our clothes, furniture, carpets. There is now so much work to try to save this house and make it liveable. I'm working with another company to fix their mistakes, but the chances of fully resolving the issue are slim according to a remediation consultation that is experts in remediations for highly sensitive people. This experience has been devastating. I strongly caution anyone especially those with mold toxicity or chemical sensitivities to find a different company that will take your unique case into consideration by either following instructions, doing proper research, or following the mold inspectors recommendations (and communicating properly with the client). I would give 1 star but I am adding another because I do appreciate after they made this huge issue, they brought in a hydroxyl machine at no cost. Unfortunately, it did not solve the issue and I am still out of my house 3.5 months later.

What a bunch of disorganization! The right hand and the left have no idea what they are doing. BUT,…read moremostly let's address how horrible the office/billing staff is. For billing, they don't have the correct email, they don't have the correct mailing address. Although they have been corrected numerous times. Then, try and call them and their phones do not work. Then I call someone else and they say that is not our company....all we want to do is pay our bill. They must lose thousands because of stupidity! And, we have to be the jerks! I suggest you find another company that can at least have a working phone system.

Austin Shue, Jared and Kade were a great team to help me with my basement deconstruction after a…read moresewer back - up that destroyed the downstairs bathroom and ruined the open area carpet. Austin was especially good with informing me daily on what was done and what needed to be done. He took care of calling in any added inspectors for mold or asbestos. Austin shows signs of good leadership! The job was well-done and professionally completed. KMGH

I had an excellent experience with RestoreCo after water damage in my basement. Because insurance…read morewasn't covering the work, I was grateful for their effort to keep my costs down while still doing the job right. They carefully isolated the work area to contain dust and contaminated material and kept the disruption surprisingly minimal. Gilbert was the standout. He showed up on the dot, explained everything, thoroughly answered my questions, and took pride in his work. His workmanship and work ethic were exceptional. Nobody wants to need a restoration company, but if you do, you want RestoreCo.

First rate service, excellent customer response time( faulty valve in the water line that connected…read moreto the water dispenser in our fridge- damage to basement below and to kitchen floor , cabinets, island, hardwood floor adjacent to the kitchen) and amazing mitigation manager( Jared ) and his team ( Ian) . Jared and Ian were on time every single morning as they had to check moisture levels , set up drying equipment, section off areas with heavy duty plastic sheets, protect existing carpeting up and down stairs, and explain what steps were involved to repair everything. Jared was even here when our insurance adjuster came to survey the damage. ( highly suggest this) The days of superior customer service are long gone in today's world. RestoreCo is the exception! if I could give them 10 stars, I would. Huge Kudos to Jared , Ian, and the owner, Ryan. No one likes to deal with flood damage, in their home, but this company made it easier to deal with it all!