Highly recommended, very professional. They were timely and the communication was incredible. They…read morearrived when they said they would and sent a text when they were on the way. The team was awesome from Kelly the manager on down, all were pleasant and helpful. Restoration 1 made a stressful situation manageable!

We had such a bad experience with how they handled our water damage. Most of their work was poorly…read moredone, way behind schedule, and they did a terrible job handling the insurance claim. The workers broke things and didn't replace, tracked mud all over the house, just bad all around. The "value" is non existent, we are still paying for their mistakes.

I had a very disappointing experience with Restoration 1. From the beginning, there were serious…read morecommunication problems, no accountability, and little to no follow-up on my project. My kitchen suffered water damage which lead to asbestos, and my family was without a functioning kitchen for three months. After repeatedly trying to get updates, I had to contact my insurance company for help and was ultimately assigned a new contractor to complete the work. During the project, Restoration 1's crew damaged the water line to my refrigerator, and despite reporting it, it was never repaired. I also objected to Restoration 1 receiving additional payment because of the poor quality of work and lack of service. To my knowledge, the insurance check was cashed without my endorsement, I discovered the check had been desposted without my signature which was required. Overall, this experience caused unnecessary stress for me and my family. I rarely leave negative reviews, but I feel others should know the lack of communication service, and poor customer service, and unresolved issues we experienced. Kathy K

I had a deeply disappointing experience with this company. The project manager changed multiple…read moretimes (3-4 times), causing major communication issues and delays. They just picked up the contaiminated cabinets they left outside today - OVER 3.5 months later. Critical instructions from mold inspectors to remove baseboards were ignored, and they sprayed them instead without informing me, despite my severe mold toxicity, autoimmune issues, and chemical intolerance. Spraying baseboards is ineffective as it only addresses surface mold, leaving spores and roots behind. Proper removal was essential, but they chose to cut corners and did not communicate the change of scope to me. They failed three mold clearance tests, left holes in containment areas, and even claimed the job was complete with visible mold remaining. On top of that, they invoiced me for incomplete work / things that they never did like removal of the dishwasher (I did that). The chemicals they used have now contaminated my home, making it unlivable for me. I am a unique case with MCAS and chemical intolerances. I can't stay in the house without severe allergic reactions - the potent smell has made its way up 2 floors - its all in our clothes, furniture, carpets. There is now so much work to try to save this house and make it liveable. I'm working with another company to fix their mistakes, but the chances of fully resolving the issue are slim according to a remediation consultation that is experts in remediations for highly sensitive people. This experience has been devastating. I strongly caution anyone especially those with mold toxicity or chemical sensitivities to find a different company that will take your unique case into consideration by either following instructions, doing proper research, or following the mold inspectors recommendations (and communicating properly with the client). I would give 1 star but I am adding another because I do appreciate after they made this huge issue, they brought in a hydroxyl machine at no cost. Unfortunately, it did not solve the issue and I am still out of my house 3.5 months later.

We cannot say enough positive things about RestoreCo. If you're unfortunate enough to need their…read moreservices you can rest assured that they will take care of you and your home from start to finish. You will never have to chase them for information, explanation, pricing, or anything else. They are upfront, on time, professional, and know the insurance industry inside and out. Jared was the main contact assigned to us and he was the absolute best. He was an utterly outstanding provider. He explained everything to us - not just their work, but the plumber's work, insurance etc. he was incredibly knowledgeable and friendly. He called us and kept us informed every step of the way and made sure the entire job was done professionally and perfectly. Our situation unfortunately was a pretty complex, messy, and stressful one. Jared, Ryan, and John made it as easily as it could possibly be. This company truly looks out for the little guy and fights for you! I would absolutely recommend them over anyone else.

I had an excellent experience with RestoreCo after water damage in my basement. Because insurance…read morewasn't covering the work, I was grateful for their effort to keep my costs down while still doing the job right. They carefully isolated the work area to contain dust and contaminated material and kept the disruption surprisingly minimal. Gilbert was the standout. He showed up on the dot, explained everything, thoroughly answered my questions, and took pride in his work. His workmanship and work ethic were exceptional. Nobody wants to need a restoration company, but if you do, you want RestoreCo.

I had a sewer line break in my basement crawl space. Unfortunately, this is the second time since…read moreI've lived in this home with the problem. The first time I used the green and orange national company and, while the work got done, it was a bit of mystery as to what they were doing, when things would be done, what it would cost, etc. I can't begin to express how much better this experience was with Paul and the BOR team. They are night and day better about communication and setting expectations. Their crews were friendly, respectful and did a great job. I definitely will recommend them to friends and family.

Best Option Restoration was incredible from day one. My initial call was met by boots on site and…read moremitigation starting within 90 minutes. This was an incredibly stressful and trying time. Paul always took the time to take calls and answer any and all questions. His knowledge, patience, and ability to help me remain calm throughout the entire process is unparalleled. I am very thankful for BOR- Lakewood!

I reached out for a vapor barrier quote and they got back same day and got it done before our…read moredeadline for moving. They were clean and courteous. They tracked a little dirt but cleaned up well. I would definitely recommend if your in need of something like this. saved us THOUSANDS compared to another guy who quoted us.

A very bad way to do business - no way to get a return call and their printed report has an…read moreoutdated address listed. Brothers Restoration did mold mitigation in a crawlspace of a home we were buying. After the sellers got the work done and shared the Brothers report with us, we telephoned them for at least four different days and left messages that we had a couple questions about their report. WE NEVER got an return phone call. We even drove to the location listed on their report, 10621 Irma Dr. Unit G in Northglenn, to see if we could talk with someone. We were told their business had left that location several years ago.

These guys are awesome. can't recommend them enough. uber-responsive…read more 2nd floor laundry room flooded, water down leaked through the kitchen ceiling. they were there within two hours of my call, and took care of everything. one of the dehumidifiers started leaking, but they returned to my house within one day and replaced it. as smooth a process as one could hope for, given the circumstances.

Team K was very hit and miss. It seems that they have a ton of turn over so the project manager…read morewho tells you the plan is gone and no one else communicates with you. Note: we did work with Team K in 2022, so I am really late in writing in this...and the whole world had a lot of turnover in 2022, so this might have changed. The different parts of the business are very different...the damage treatment is a 4 to 5 star operation...the reconstruction is a 2 star, so that's why I'm giving them a 3. They did come out promptly and the owner is very nice. The quality of their work also greatly varies. The job manager said that on a scale of 10, his guys "are 6s and 7s, but the great thing is that always come back and fix up what they might have missed". If you have an emergency leak that needs water damage treated, they are great at that. When it comes to the construction to repair/place (install new floors, trim, etc...there are better and less expensive options around.

These guys were really friendly, honest, and easy to work with throughout the project! The…read moremitigation team was wonderful. Matt did a great job managing everything! The reconstruction team really listened to my needs. Bradyn was extremely helpful and taught me a lot! I feel they did a terrific job. Thank you!

We had Spencer out to give us a quote on our flooded kitchen and basement. Spencer is incredibly…read moreknowledgeable and helpful when it came to what we needed. He knows how to handle insurance claims as well. We are so thankful that Spencer took the time to look at things, explain and helped walk us through the problems we were having with our current restoration company. Although we did not end up using Insure for our project, we will keep them in mind on any future projects.

Spencer and Mike are a joy to work with. They were on time to every appointment and to start work…read moreeveryday. They were flexible with me making small changes to the project and super flexible when the counter company messed up and delivered the wrong counters. (The counter issue was not related to Insure or Spencer and Mike.) They were able to move some things around to still get the job done quickly after the mix up. I love my new kitchen! Will be booking them for future work.