The service is arguably one of the best for wash and fold and their laundered shirts service is nice as well. Promotions crop up pretty regularly, however many of these are for specific services like dry cleaning which I don't usually need. That being said, I wish the wash and fold prices could come down just a bit from $1.50/pound. If that could be managed, Cleanly would be on top in no time. read more

They value lost and damaged property on weight of the item, rather than value. DO NOT USE THIS SERVICE. The risk is enormous (I've had items lost and returned damaged multiple times) and the apology they offer (i.e. $50 in return for losing $175 worth of property, because the items weighed 2.5 pounds, by their estimation) is insulting. read more

I've used Cleanly for some time now since I live in a W/D-less, 4-story walk up in Manhattan without a doorman, and local wash&fold services won't drop off without a doorman while I'm at work. I have a separate dry cleaner close to work for my nicer items so it hasn't bothered me as much when my everyday clothes have come back wrinkled or slightly shrunk, even though I specifically selected cold water wash and cold temperature dry to reduce the likelihood of shrinkage. However, I cannot forgive losing my items and generally bad customer service. The app chat is terrible so I contacted Cleanly directly via email. Was told that it would take "up to 10 business days" to investigate....it has now been a month and the last email I received from customer service was over a week ago. They've been generally aggressive in the messages, questioning if my item was ever included in the order, and then apparently ghosting me. It wasn't an expensive item so I just want a small reimbursement or show of courtesy to a customer. It's disappointing to see that I'm not alone in my experience but Cleanly has lost my trust. read more

I've been using Cleanly for a couple months, beginning with the intro offer of $10 off your first 3 orders, and I ended up going premium because of my awesome experience! No hassle and my laundry comes out perfectly. Competitive pricing as well - comparable to my corner laundromat. read more

This is my first yelp review and I'm pretty fired up. Cleanly was OKAY - until they lost half of my clothes and couldn't find them. The whole process of considering my clothes lost took over a week. When I first got my delivery back all i got was my sheets and towels... and someones else's clothing completely. Good news they found out that this person had my clothes. Not so good news it wasn't all of my clothes. So while they ignored me for a few days it turns out today they cannot find the remainder of my clothing. They offered $40 dollars based on their policy while I lost well over $300 in personal items - some that can't be replaced. Clothes don't just disappear someone has them and Cleanly cannot backtrack to locate. Instead of updating your app to a way less user friendly interface you should be working on a smoother process for ensuring clothes do not get mixed up and lost. read more

Cleanly is awesome! Their valets are always super friendly and come right to my door. They're always on time as well. I love how my laundry comes back smelling and my clothes, socks and underwear are always folded and separated perfectly! read more

The service both from the customer service people and the delivery guys is great. We use Cleanly whenever we visit NY. They are clear in their communication, on time, and much cheaper than the hotel laundry services who don't do near the quality of cleaning as Cleanly does. read more

I've used this company a couple of times and with each order the quality and service got progressively worse. My items had marks on them, some shirts had wrinkles and on my last order part of my garment went missing (a shirt that had ties and one of the ties didn't come back). Needless to say that was the last straw. If you care about your clothes, DO NOT use Cleanly. read more

Couldn't live in a fifth floor walk up without cleanly. I have placed 26 orders and have not had a single problem. Valets are professional and on time. read more

My favorite laundry service, it is better than the local laundry service- and you don't have to pick up or drop off! The pickups and deliveries are always within the time windows and the service is great. Love the hang dry option! My clothes always come back smelling fresh! read more

The idea is to save time, but I ended up having my time wasted by Cleanly. The pickup was fine but the return a disaster. I was supposed to get my clothes back between 6:30 and 7:30 a.m. and at 7:45 I called to find out if there was a slight delay. I was told there was a delay of about three hours. Why I wasn't informed of that earlier than when I called, I'm not sure. But I don't have a doorman and needed to wait for my clothes which is why I requested the 6:30-7:30 slot so I could go on with my day. Not using this app again. read more

One star because they eventually returned my clothing. Just kidding, one star because I can't give less than one star on Yelp. Also, I'm not trusting any review from Daryush, who clearly was asked to bring up ratings, and if ya'll get a code for reading his review, I'm sure Daryush gets some $$$ too. Let me tell you, nobody can offer me a discount big enough to use this service again. I have spent over 400 dollars at this business, ignoring some slightly annoying things like drivers being 10-20 minutes late, the occasional random underwear in my wash that isn't mine, and the perplexing things like how my shirt comes back more wrinkled after a wash and fold than when I put it in. I am telling you this, to highlight that I can be a reasonable person... Last Friday, I lost my sh*t. I go to unpack my clothes, and find out they're not mine. Now, I reacted like any person would who felt their clothes were missing, but I calmed myself down and gave them a phone call. I called, because I don't believe this situation is one anyone wants to deal with via emails. Let me try to sum things up here... (but seriously, you should only need to read a reason or two before you are assured that you should not be a customer here) 1) I was placed on hold, then sent to voicemail. This happened repeatedly, and it was during business hours. Why was I told someone would be with me shortly, and then sent to voicemail? I left a decent voicemail. Then a more concerned one. Then an impatient one. I never got a call back. 3) I sent an email, and that's when I had the pleasure of speaking with Melissa H., who needs to be sent immediately to every customer service training there is. Besides her canned responses (see all of her replies to reviews for examples), she ignored my request to speak with someone. When I later spoke to someone (more on that later), I was told that it's policy that Melissa can't pick up the phone and call. Listen, I wouldn't trust Melissa to handle a customer service call either, but at the very least, she could be instructed to state that policy instead of just ignoring a customer's request. Then, probably due to a lack of actual judgement and just a copy + paste response, the emails focused on picking up the clothing that wasn't mine. A reasonable request, if there were also some sort of CANDID acknowledgement that it's upsetting to have my clothes missing, some reassuring lines about the measures you are taking (this eventually happened when it was no longer reassuring), and maybe letting me know what would be done in the event my clothes were not found. 4) Dealing with something like this via email is like having a fight via text (don't). Nobody wants to sit there and wait by the computer for your responses to simple questions. You had one job (and I paid for it). You effed up that job. So you pick up the phone, so that someone can actually hear any sort of candidness in your voice, and so that you can field questions. 5) Well, since nobody called me, I had to use the power of social media. And wouldn't you know it. Less than 10 minutes after taking to Facebook and Instagram (I was so close to starting a Twitter for ya'll), I get a call from the manager. I had a very reasonable conversation with this woman because she's actually been trained in customer service, (please train the rest of the crew). 6) So my clothes were found the next day. Melissa and I continued our email conversation. She asked what time the following day I would be available to do a clothes swap. I say 10:30am. I had to email again to confirm that people would actually come at that time because I got zero response. Melissa emails me at 9:30am with the subject line "you missed your pick-up/delivery" -- At this point, I just gave up on her. Again, why is this so hard? I remind her in writing I said 10:30am because I knew I wouldn't be home before then, so now I have to wait until the night time on a Sunday to get my clothes. She says 9-10:00pm. 7) My clothes arrived late, because what else would you expect. My bathmat was somehow dirtier than when I sent it to be cleaned (the bathmat they charge you extra for because according to Melissa's canned responses, they take extra care for those items. Just.. lol) And of course, a handful of the signature more-wrinkles-than-ever clothing that Cleanly is known for. ***Once I took to social media, I noticed other people complaining with issues. I don't care what the issue is. I understand mistakes happen, but if you look, everyone's complaint is that they simply ignore you, refuse to call back, and just straight up not deal with the issue. Had someone called me back (or picked up like they should during business hours), and followed simple customer service guidelines, I would have likely forgiven the mistake*** NEVER AGAIN. read more

Cleanly is extremely convenient and the clothes come back really well washed! I would give them 5 stars for service. The four stars is only due to the price which is a bit high to wash with them all the time. I will definitely use them when I can. read more

I've used Cleanly 14 times over the past 6 months and think they are excellent. The pickup/delivery people are friendly and always come near the start of the hour window. The app is very easy to use, lets you choose your pick up and drop off times and specify any requests you have (i.e. dry low, wash cool etc). My laundry comes back clean and folded with hang dry items in a separate clear bag. The few times I've had to contact support with requests or questions they have been very fast and super helpful. If things continue like this, I will happily continue to use cleanly indefinitely. read more

I've been using Cleanly since Jan 2017 and have only had positive experiences. Their customer service team is great and the turnaround is good too. I think Cleanly Reserve is great as well. Would recommend read more

Cleanly is the best! I live in a walk-up and have no choice but to send my laundry out. For years I have had to drop it off at local cleaners, all of which have lost my clothes and/or just do a poor job. Cleanly is fast, reliant, and they do a great job. Dry cleaner is amazing also! Highly recommened to all! They weight your clothes in front of you, provide you with new laundry bags/hanging bags for dry cleaning, and they are always on time!!!! read more

super convenient! clothes came back folded and clean. couldn't ask for a better laundry service.

I am really happy with the cleanly service, I actually had more issues with my dry cleaner that was next door. I have been using them for the past year after a friend recommended them, and haven't had any issues at all. I think the app is very user friendly and my clothes come back looking great. I don't typically write reviews, but I do think the service is worth it! read more

NIGHTMARE EXPERIENCE. I work long hours and gave them nearly all my clothes because I hadn't had a chance to do laundry in awhile. My roommate gets back the delivery as says we're missing the sheet for my bed. That sucks enough but I get home and realize we're missing ALL OF MY CLOTHES. They gave me a bag full of someone else's clothes, but the scariest part is there were three items that were mine in the bag, which makes it seem like it's not just a matter of delivering the wrong bag. The worst part is that we notified them ASAP and got back a bland "I'm sorry to hear about the issue with your laundry" and a request that we describe in detail everything that's missing. I can give descriptions of some of the items but it's literally ALL OF MY CLOTHES, but I try my best anyhow. Their customer service rep responds by saying " As I mentioned, there is a 20-day period to allow us to do the best search possible." WTF?! What am I supposed to do without all of my clothes? And they haven't said anything about a refund or reimbursement. read more

Having been a customer of another laundry delivery company (that made service promises they couldn't keep) I was skeptical about the competition... I downloaded the app and was immediately impressed. It has a clean (forgive the pun) design and is very easy to use. The options are clear and booking a pickup delivery time is easy enough. The best thing is, they have an email support system and TELEPHONE NUMBER to call if you need to talk to a real human being. I even made contact with the CEO who asked me for constructive feedback based on other experiences I had had with competitors in the same market. Wonderfully responsive customer service, clothes are clean, fresh, picked up and delivered on time. No hidden fees, what you pay is what you pay. This service helps to free up my time to be more productive in other areas and costs a little bit more than doing it myself. No brainer. Great job guys!! read more

I don't know how this place stays in business. They have ruined and lost multiple shirts. I keep thinking that they will get their act together but they don't. Save yourself some money and hassle and use a different dry cleaner. read more

Super convenient. Valets didn't blink at the ridiculously huge load of laundry we had (family of 4, coming out of a nomadic period) or the 4th floor walk up. Only issue I had was that we noted a broken buzzer and the valets didn't seem to have gotten the message; that said, they called me when no one responded to the buzzer, so end result was the same. The app lets you see where the valet is, which is a little big brother for me, but also was helpful in being ready when the drop off was happening. read more

Always on time with pick up and return. Usually send out promo codes for discounts . Will definitely recommend to friends.

Cleanly is amazing! I sent large quantities of laundry with them and everything came back smelling fresh, looking clean and folded/packed up very neat! They pickup/deliver when it is convenient for you and the valets are very kind! Would recommend them to anyone. read more

I never write reviews out of laziness so you know this place is good if I'm taking the time to do this! Had my laundry picked up last night and delivered today. The man who had to walk the 5 flights up to my apt. greeted me with a smile and a little box of chocolates! I mean how can you beat that?! Same person delivered the laundry and carried it all the way upstairs and was so nice. They placed my nice shirts and pants on hangers and didn't dry them which was really considerate! Such good treatment of my clothes which is really appreciated. Oh and they give you a really nice laundry bag and garment bag! Seriously so easy and great service!! read more

I used cleanly for dry cleaning and pressing only. Everything was picked up and returned on time and came back in great condition!

I used this service once on the recommendation of a neighbor. I will NEVER be using it again. My wash and fold items, which consisted of a set of sheets, were fine. But my dry cleaning was treated terribly. I had 5 items, 3 of wish don't seem as if they were actually cleaned in any way and 2 of those 3 were ruined. I had a white sleeveless blouse that was shrunk significantly and has red/pink stains all over it which were not there before and a white cardigan sweater which has a burn mark and/or black plastic gunk melted into one side of it. Another white blouse doesn't seem as if it was washed at all. Overall I was obviously extremely disappointed in the service, never plan to use it again and will never recommend it to anyone. I am still waiting to hear from their customer service but am hoping they will do the right thing and not only refund the order but the price of the ruined items. read more

On time, updated with when they're coming, clothes smelled greeattt!

Thought the service was great until I realized a couple of expensive items I recall sending to get cleaned were missing. I've used delivery.com for laundry in the past and never had this issue. read more

Cleanly, I wanted to like you so much. Even after my husband refused to use your service, I stayed faithful. Unfortunately, you have done me wrong one too many times. It started when you would fold my clothes while they were still inside out, then you decided not to pair up any of my socks, but the kicker was this last time when you just threw a pile of my clothes in a bag without folding them. In that bag I found crumpled up underwear, t-shirts, and socks that looked like I just picked them up off of the floor. I paid you to do a job that included wash & fold, but you neglected to fold my laundry. That wasn't part of our agreement. I asked for a refund, but you instead offered me credit to use your service again. As much as I hate walking over to the local cleaners, it's so much better than the angst that is caused each time I unload the laundry that you have delivered unfolded. Please work on your customer service and think more about what service you would like to provide. read more

Best laundry service ever!!! Cleanly has been a lifesaver in regards to time and convenience. Great pricing and super fast turnaround with excellent customer service - Highly recommended!! read more

they've pestered me before to leave a review, so i'm finally doing it. folks, this service is otherwise pretty convenient and solid, but they are seriously lacking in crucial areas. namely: paying attention to what their goddamn customers are saying to them. my buzzer is broken. i cannot buzz anyone in. on every order there is an "additional instructions" field. every single time, i write "BUZZER IS BROKEN, DO NOT BUZZ. DOOR CODE IS XXXX". guess what? every single time they pick up or drop off, they buzz my apartment, and then when nothing happens, they call me. every time. i've filed four tickets with them about this over the last 9 months, and still there's no fix. today was the last straw. after filing a ticket for this exact issue just yesterday and being assured that something would be done, they buzzed my damn place twice this morning. the guy called, i gave him my door code, and then guess what? HE DIDN'T EVEN DELIVER THE CLOTHES. nope! i was slapped with a $5 "no show" fee, and was told my clothes would be delivered tomorrow night. it's a simple fix. when they ping you that your driver is en route, LET THE CUSTOMER CONTACT THE DRIVER DIRECTLY FOR SPECIAL INSTRUCTIONS. otherwise they've been a pleasant and convenient way to get laundry done without the hassle. and it's cheap. maybe posting this review will finally get them to listen. read more

Excellent service. I received a text like usual that my laundry was delivered. My doorman had no record of the delivery and couldn't find it in the package room. I of course panic as I was leaving for a trip overseas the next day. I called Cleanly and even in my panicked state the woman on the phone was beyond friendly and professional. It turns out they have their valets take a photo of the lobby of the building where the laundry is dropped off! So impressive (and a smart business practice). Photo in hand I went back to the doorman and after some time they track down my missing laundry bag. I'm so glad I signed up for Cleanly's Reserve service and would recommend to anyone. read more

What can I say?! Extremely friendly and punctual, proactive customer service and the laundry smells awesome. Everything is folded neatly. I will be recommending to my friends. Huge time saver for me. I hate doing laundry. Love it! read more

First the good - Their wash and fold is great and I haven't had anything in wash and fold lost, other than a few socks. They separate everything and the price is about the same as places in my area but I can schedule the pick up and delivery. I don't have a doorman so this works best for me. Their drivers also come within the window every time. They also do a hang dry for a nominal extra fee which is nice for my athletic gear. Sometimes it still comes back damp though so I don't always opt for this. The Bad - They are consistently losing DRY CLEANING. If I am dry cleaning an item, its probably a lot of money and I am pissed that its missing. Their customer service SUCKS. The last time they lost a shirt, they didn't even respond to me by phone or email. Then, as I said it would be, it was at the bottom of the bag and not cleaned. I will not be using their dry cleaning services again for this reason. Also, twice the driver made me come down to get my things like out of my apt and walk to his car because they couldn't find a legal parking spot. This is NYC, if you aren't willing to pay the guy's ticket or for another guy to stay in the car, then don't call yourself delivery. One guy wasn't even near my building. The laundry is heavy and this is a problem for me. The app doesn't have a tip feature either. Sometimes I tip in cash, but I don't always have cash on me and this is annoying. Also, their prices are a little high. If their service was amazing, I could understand it, but it isn't - again their customer service SUCKS. You are basically just paying for the delivery time. If that matters to you, then use them. If I had a doorman and could have laundry dropped off anytime, then I would never even use their wash and fold. read more

Good way to clean cheap clothes conveniently. The app is easy to use and the delivery is flexible and allows changes to accommodate your schedule when things come up. The service is also extra convenient and slightly cheaper if you have a doorman in your building. read more

I've used cleanly twice and had issues both times. The first time I entered a promo code I received from a friend, but the discount wasn't applied. I called and sent an email to their customer service and have received no response after over a month. The second time I found someone else's underwear in my laundry! I left a voicemail with customer service and still have not received a response in two weeks. Extremely disappointed in their customer service and concerned about the quality of hygiene of the service after getting someone else's underwear with my clothes. read more

Always consistent and on time with pick ups and deliveries. The customer service team is prompt and helpful. The app is also easy to use and connects seamlessly with Apple Pay. All around, a great laundry service. read more

SUCH A DISAPPOINTMENT! Cleanly accepted my evening pick up request, I paid for the rush fee for an AM drop off, then hours after they picked up my laundry they emailed me (not called) to let me know that my laundry would not de delivered until the next evening. When I reached out to customer service to let them know that I had a flight to catch and needed my laundry they did not offer to refund the rush fee, did not allow me an opportunity to pick up my own laundry which i offered to do and didn't even apologize for the inconvenience. I will never use this service again. I wish I could give Cleanly ZERO stars. read more

Cleanly used to be great, but then they dyed my white sheets blue. They offered to re-launder them, which I declined since a) I didn't feel like waiting and b) I doubted that they would be able to get the blue out. They then offered a refund for my order, which I accepted - but it's been almost two months and they still haven't processed it properly. I had to follow up today with an email. The people in customer service are nice, but like pretty much every other on demand laundry service in Manhattan, Cleanly seems to have a vendor management problem and demonstrates limited accountability. read more