These guys are WINNERS. Laundry seems like such a simple thing - how can so many (literally hundreds) of small laundromats/services screw it up? It's baffling because laundry doesn't just seem simple, it actually really is simple. How hard can it be to NOT: * lose my clothes * shrink my clothes * destroy my clothes * somehow make my clothes smell worse after "washing" them * lie about washing my clothes * burn my clothes (yes, it happened!!) * always be late Tangent/rant, Cleanly review resumes next paragraph: Not to get spicy, but FlyCleaners has a special place in hell. If Cleanly had an evil twisted sister, it would be FlyCleaners. Everything FlyCleaners does wrong, Cleanly does right. FlyCleaners outsources everything and has become this pathetic colossal operation that doesn't give a damn about customer service. They're a fancy app that facilitates a stranger destroying your clothes in some far away land. Anyways, back to the superstars here. Cleanly rethinks EVERYTHING. I really admire how cautious Tom was when launching this service. I have no connection to him, but I tweet a lot and for months asked him to expand to the East Village. Cleanly took its time and only grew when they were ready. And wow, are they ready!!! He wrote the app from scratch. It works great. The delivery people are nice. They always arrive on time. They give you chocolate. They weigh the bag in your apartment with a travel luggage scale to give you an estimate. They wash your clothes correctly. They sort correctly. They follow your demanding instructions correctly. They deliver your clothes on time with a smile at a price cheaper than most laundromats (!!!!). You are absolutely bonkers or just plain ignorant if you're doing laundry any other way. YES, I am judging you as you haul your bag of laundry down 14th in the blizzard since you probably paid more than if you were to use Cleanly. Yep, I think you're stupid (or probably lying) if you say you have to hurry and dip out so you can grab your clothes before the laundromat closes. This is 2015, we live in the most populous city in the country, I'll get my clothes cleaned through an app. Thanks! This isn't a jab at Cleanly, but like I said above, laundry in general really isn't *that* hard to do. Sure, there are a lot of things that can go wrong, but it's not hard to avoid them. Cleanly changes the game by being the only ones who seem to be able to pull it off well. Cheers to them. read more

If you don't have machines in your apartment or building, doing laundry in the city is a complete pain. So, Cleanly has been a godsend. They have pick-up/drop-off times early in the AM so it's not hard to schedule for before leaving for work. Their app is very easy to use and you can edit your pickups/drop-offs right up to your appointment without penalties. Their prices seem competitive with other drop-off services near me and they often have coupons and discounts that make it even more affordable. While I know I should just suck it up and drag my clothes to the laundromat down the block, Cleanly's convenience and customer service have made it all the more worth it. I highly recommend. read more

I want to love Cleanly, I really do, but this latest fiasco has made me delete the app. When they get it right, they get it right. It's one of the few places that you could (in theory) count on unscented laundry detergent if that was your selection. Since I have fragrance sensitivity, that's a big deal. So I've dealt with their semi-frequent annoying screw ups (washing in scented detergent, charging for things they shouldn't charge for pretty much every order, etc). When they get it wrong, through: forget it. I'm done. For the second time, their concierge just had an "emergency" and they canceled my pickup at the last minute. I had scheduled a pickup and drop-off in plenty of time to have clean clothes to pack for a trip. I get a text right before pickup time saying, gee, sorry, they had an emergency and changed my pickup time to *after* I will be living on my trip. A back-and-forth with customer service was useless. So now I have to take two hours off work tomorrow to do laundry that I could have dropped off somewhere if Cleanly hadn't run out the clock. They deserve to go under. The customer service is the pits. Find another laundry app. read more

This service went from stellar to extremely poor. My laundry was 24 hours late. I easily had $120 worth of laundry - pick-up was normal on Saturday and promised the regular drop-off on Sunday. I've used Cleanly at least 10-12 occasions. Every time it seems to get worse. It's hit rock bottom. On Sunday, I was alerted at 6pm that my 8pm delivery time wasn't happening and that it was going to be delivered the next day. Yes - 24 hours late with a 2 hour notice. Monday wasn't going to work - that's why I asked for Sunday drop-off. After calling their support, I was told due to the Papal visit, my laundry was going to be late. The papal visit was Thurs-Fri. My laundry was picked up Saturday evening. It seemed like a narrative they were telling all their patrons. He also mentioned someone would reach out to me - here we are 24 hours after that, and still nothing. No call, text, email, etc. nothing. He mentioned he'd give me $5 off my next order. $5? That's an insult seeing my order total was $120. My laundry was delivered - late again. No apology. Plus, my laundry was done differently than I specified. I asked cold water/light heat. No way was that done. No way. Clothes shrunk - they failed to do what I asked. I'm not sure what happened to this business, but it's gone down hill. I gave them an excellent review when I first began Cleanly, but it seems they care more about getting new clients, than keeping their existing, long-term clients happy. The $5 won't be used, because at this rate - I won't be using them again. read more

FlyCleaners is cheaper but they're notorious for poor service and have an 'F' with the BBB so I opted for Cleanly once they came to Park Slope. I don't mess around with clothing; it's expensive, and I do need it back. All of it back. Haven't been disappointed, they do a superb job, better than any laundromat I've used. Everything is properly cleaned, sorted, organized and wrapped in plastic, even matched socks. I appreciate the flexibility and the ability to change drop off and pickup times. I'll update this review if something eventually goes wrong (which seems to be a common theme with these services; it's good up until the point they screw up in the worst way possible) but for now it's a 5/5. I hope it stays that way. One thing I miss is same-day service; i understand this is probably logistical nightmare for the Cleanly people, but for me, and probably a lot of other users, we'd be happy to pay a substantial premium for that service. It's the one thing local laundromats have that Cleanly lacks. read more

There's virtually no customer service and my laundry is missing after paying the annual $90 fee and using this service for the first time. Most of the reviews on the app store are fake, very shady business. read more

Worst dry cleaning service out there. Gave the company 6/8 of my dress shirts to wash and press. 30 minutes before they were set to deliver them they informed me they would be delayed 24 hours. I was leaving on a business trip so that was NOT acceptable. Requested them to just deliver my dirty shirts so I could get them cleaned at my hotel, but they informed we that was not possible because the facility was closed. So it is now right before my business trip and I have only 2 shirts for 2 weeks. The company gave me just $5 off my order... NOT helpful when I now have to pay for cleaning at the hotel or buy new shirts. Cleanly is NOT a reliable service. Definitely do not use if you are a business traveler. read more

I really thought this was the holy grail of cleaners when I first used them. The first few times my clothes came back perfectly folded, undamaged and smelling great. However, this changed quickly as the summer progressed. The last two times I used them, I found someone else's underwear and socks in my bag (with my own underwear and socks missing). I thought to myself "no problem, this happens all the time." The most recent (and probably final time) I used Cleanly, I sent off a very expensive custom made dress shirt and it was returned to me with the top button broken and the fabric around the top button torn all the way through (pictures attached). I've used many dry cleaners in the city, but none of them have cost me this much money in such a short period of time. I hope you guys have better luck. read more

Cleanly - RIP Custom-made shirt. Mother-of-pearl button broken and fabric ripped on both sides. - Laundry Services Near Me

Five weeks ago, Cleanly lost a bag of my laundry. All my winter running clothes, several pairs jeans, tee shirts, socks and undershorts. They responded to my compaint and itemized list of the lost items several times with "We're sorry" and "We're working to resolve this issue." They're still saying, "We're sorry," but sorry doesn't replace my laundry that was lost five weeks ago--nor does it provide any reimsursement for my estimated $1000 loss. Update: Cleanly finally responded that their loss reimbursement policy is limited based on the weight--not the value--of lost items. That's one-fourth of the cost of my loss. They offered price reductions for future cleaning, but who would trust them not to lose clothes again? Shame on you, Cleanly. Steve K. Manhattan read more

BEWARE! DON'T EVER USE THIS SERVICE!.. On my recent holiday to New York I used the service twice. The first time they lost my hoodie lace from my Dior top. They mentioned they needed 1 full week to search for it which I thought was pretty ridiculous. The second time I was guaranteed pick up from my hotel on a Fri evening and a return the following morning. Then I received a call late Fri evening after the pick up with some pointless queries to confirm my order which I thought was a waste of time as this was all confirmed online with my order which is pretty dummy proof. It was then confirmed that some of my laundry would make it back Sat morning and the balance on Sat evening. Then on Sat evening I received another call only to be informed the balance of laundry would arrive Sun morning. And an email on Sunday afternoon stating it would not be finished till a few days later. Absolutely ridiculous especially given I made it clear right from the start my flight back overseas was Sunday evening and I would only put the order through if they could guarantee a return before my departure!.. Since I have returned back to my home country I have tried to get in touch and emailed Cleanly several times trying to resolve my two issues above but received no response whatsoever!.. This is contrary to the swift response I received from them when enquiring about a potential order. My observations of Cleanly: - I get a strong impression that they do not even do the laundry directly and are an outsource business who outsource to numerous providers whom they seem to have no control over leading to my issues above - unprofessional - do not ever answer their hotline and it always goes to an answering machine. They only return calls if it is at their convenience and suits them. -I question if they have a professional office as it is probably run by one person from a home garage, with an outsourced call centre and a network of outsourced local Laundromats . Following my recent issues with Cleanly I am yet to receive any response from them after numerous attempts. My next course of action is reporting them to the local Police and Consumer Affairs. Businesses like these need to be SHUT DOWN!... I wish I had just went to the local laundry service down the road who I could see, feel and touch. I hope no one ever has to go through my experience. read more

I love cleanly! The app is super easy to use and everyone I've dealt with has been very helpful. My laundry always smells great is us folded nicely. I once had an issue with getting charged and almost delivered someone else's laundry but Customer Service got it all taken care of and my clothes were delivered on time. I use the Reserve membership and I highly recommend it! It really pays itself off. read more

Informed me of a delay 3 hours before my clothing was supposed to be dropped off. Due to a holiday I'm not getting my family's clothing for 3 days. They offered a "max" of $5 credit. Would not recommend. read more

I've been using Cleanly for a couple months now and am quite happy. I had an absolutely horrifying experience with Fly Cleaners which made me make the switch and I am happy I did. They are fast, on time, and my clothes come perfectly folded smelling fresh. I also appreciate that you can set your laundry preferences so that athletic items and whites don't come back ruined. Definitely recommend if you are busy and don't have time for small things like grocies, laundry, cleaning etc. read more

SCROLL DOWN THE REVIEWS AND DO NOT USE CLEANLY Notice how the reviews are either 5 star or 1 star? Cleanly is paying for 5 star reviews, because no customer of Cleanly would ever rate it more than 3. THEY'VE LOST SO MANY ITEMS in the past, from expensive sheets to shower curtains. And I didn't say a single word. They recently lost a pair of jeans and after several weeks of emailing back and forth, they finally agreed to give me $16 for a pair of Paige jeans. Check out the other laundry delivery services, they might suck but they'll have to try really hard to suck as much as Cleanly. read more

Convenient and professional, door-to-door dry cleaning. I've used Cleanly five times and not had one issue with their service. I called to ask some specific questions about seperating delicate items and having two laundry bags instead of one, and customer service were very helpful. Certainly more expensive than visiting a local dry cleaner directly, but I think it's still worth it. read more

DO NOT USE - They are the FYRE Festival of laundry delivery services. Build it and advertise it now and figure out how to actually make it function later. I will NEVER use Cleanly again and don't recommend it if you'd worry if your laundry goes missing. I had a HORRIBLE experience the first time I used them and would give zero stars if possible. Next time I will just drop off my laundry at the local laundromat down the street. Here's what happened: I paid extra for rush service. A friendly guy picked up the laundry on time in the morning and it was due back that evening between 8-9. At 8:25 I got a text that it had been delivered but it hadn't been. When I tried to call them to clarify, I was on hold for an hour. When a rep picked up, he heard my complaint and then pretended not to be able to hear me, like the connection was bad, and then hung up on me! I tried to use their chat support and the rep wasn't very helpful, saying the laundry had been delivered when it clearly was lost. Finally, he got word that the laundry was still in fact at their vendor's facility and couldn't be delivered until 8 PM the next day. (I had sent my bed sheets, so this was a huge bummer!) They then charged my credit card AGAIN for the new delivery and didn't cancel the first charge or refund the rush service fee. The customer service was AWFUL and unapologetic, and they're not reliable. I would only trust clothes/sheets I really don't care about seeing again with them. read more

Terrible service. They rescheduled delivery of my clothes 3 times before asking for pictures of what my items look like. I still don't have my clothes. Do your own laundry. read more

Cleanly is the greatest thing to ever happen to laundry service and it absolutely breaks my heart that we recently moved just outside of their service area (hi from boerum hill!) but I will be checking constantly to see if they expand to us. Why go Cleanly? 1) They're amazingly punctual. Placed an order for between 9 and 11 am? They'll be there, 95% of the time, right at 9 am on the dot. 2) They're very friendly. 3) They'll weigh your laundry right at your door to give you an accurate cost estimate. 4) You get chocolates for joining! 5) The laundry always looks and smells fantastic. 6) The app is clean, beautiful, and easy to use. Seriously. Don't waste your time with other services. Cleanly is incredible. read more

Great service and really nice staff. Laundry is done in a timely manner and the options are so easy to choose from. Really great customer service and product read more

Laundry Service NIGHTMARE! I used this laundry service and they "lost" my items SEVERAL times. Funny how my most expensive items went missing. After my complaint they offered me $15. Really? They initially offered me a coupon after agreeing to leave a positive Yelp review and I'm so glad i didn't. It all makes sense now. Like your clothes? Avoid this place!!! Not to be trusted. read more

A great concept that seems to have hit a few operational wrinkles (ha!). I do not recommend using Cleanly. Like FlyCleaners, another service I initially loved, they started out strong. Expensive--but sweet app, tight delivery, premium quality bags, and hang dry service. My last order, unfortunately, was a total misfire: - It came in 25 minutes after the delivery window, with no notification that he'd be late. Not the end of the world, but an inconvenient start to the day. - They included some nice lingerie that weren't mine, so I had to wait another 45 minutes for the guy to come back. - And clear signs of bleach damage to two (very nice) articles of clothing. I checked on here to see if this was an isolated incident and, nope, plenty of reviewers (especially more recent ones) have run into similar issues. These aren't starting-out kinks, these are quality control issues. This smells awfully like yet another startup tossing out customer experience in favor of scale. That sucks. The beautiful app, the cute "valet" concept, the subscription package... those are all nice... but without consistent delivery on the experience, it's all so much fluff. I'm just going to use my neighborhood place from now on. read more

Warning: FRAUD & THEFT The idea of Cleanly seems intuitively very nice. However reality unfortunately does not live up to it. (1) Lost items: Well.. ups.. (2) Damaged items: A coat got returned with 20-30 little knife cuts One might think the company tries to fix these problems. In the end mistakes happen. Not Cleanly. Instead the company insists that you pay for these items. In all seriousness, you will receive an invoice for your lost and damaged items and a minuscule credit for damages. The company is clearly run by incompetent staff and is nothing short of an elaborate fraud. Be careful and stay away! Many dry cleaners offer the same service in major cities. Conclusion: The African prince who emailed me was at least original.. read more

NEVER AGAIN. Warning: they will put your "hang dry" items in the dryer. They will move your delivery day and time on you AFTER your delivery should have arrived without any phone call or text (after receiving the text that my delivery was scheduled from 9-10pm they emailed me at 9:30pm to say they were bumping me. I don't think I'm wrong In saying a phone call or text would have been the appropriate way to reach out in this instance) And while customer service is nice they are not helpful and when asked to elevate my issue to a supervisor my follow up emails were ignored. NOT. OK. They offered me a discount on my next order and even though I made it clear I will not be using them again and would prefer a refund I never heard from them again. If you care about your time, convenience and the proper care of your clothes don't risk it. Me? NEVER. AGAIN. read more

I am so livid right now, my sister had couple of cashmere sweaters. Their delivery service lost them. How the hell do you lose clothing like that when there's an app with the receipt they sent her!! And then because they lost or misplaced or whatever, they haven't decided if they are gonna reimburse for her clothes their delivery service lost!!!! WTF, we will never use them again! DO NOT DO NOT USE THEIR DELIVERY SERVICES!!! Only if you want to get rid of clothes you don't want, they'll be glad to lose them for you!!! Disappointed and disrespectful! read more

These arseholes completely ruined my brand new Sandro dress! The dress was returned slightly shrunken, and its original fit was lost. When I first reported the problem to them, they said they would try to restore the dress. Before this point, the dress was wearable. They took the dress and then they further shrunk the dress! This was completely their fault. Initially, they said they were going to compensate for the damaged item. Then a few days later, they said there is nothing they can do other than giving me $50 credit. Seriously? Do they really think I will take that petty amount of credit and keep being a happy customer? Trust their service after they murdered my brand new dress? Not a chance. I cannot let these scumbags keep ruining others life. Please, for your mental health, avoid using this service at all cost. read more

I used ByNext to have my apartment cleaned today and they did a great job! 5 stars! Thanks!

Cleanly lost $$$ thousands of dollars of designer clothes with zero help whatsoever in resolving the situation. No way of calling customer service and getting through to a human. All automated systems. No responsibility on their end. Their insurance doesn't even come close to the value of the garments that are missing. WORST SERVICE IN NYC. DO NOT USE THEM!!!! read more

I've been a frequent Cleanly customer over the past year, but when I moved to Brooklyn the Cleanly customer service and actual laundry third party vendor has been absolutely disappointing. I even had to repeatedly email Cleanly to get my money back, actually a CREDIT back even after showing them pictures of my clothes still wrinkled and with stains on them. Come on, a credit? I was almost willing to use them again until they told me that it is not guaranteed when exactly they'd tell the dry cleaners that they failed to actually clean my clothes. As someone whose spent more than $500 over the past few months with Cleanly, I'd expect a refund and some coupons on top of that. If you're in the midtown Manhattan area, Cleanly is great and their service is great as well. But, Brooklyn, beware. read more

Seriously I have no idea how this company exists. They turned up two hours late. With a delivery driver so rude she wouldnt even get out of her car. The laundry bags smelt of cigarette smoke, and they failed to deliver back on the day they promised. Added to which they have never replied to any emails enquiring when I might get all mtmissing . This is a case for the Better Business Bureau. This cowboys shouldn't even be operating. read more

Amazing service. I used to carry my massive laundry bag to a crummy laundromat that washed and folded my clothes for $45 (and they never seemed clean after). Cleanly leaves my clothes perfectly folded (with my delicates individually folded and placed in plastic bags) and everything smells clean and fresh. I even trusted them with my white comforter and duvet last week and it came back perfectly bright and clean. To top it off, I've never spent more than $35 on a Cleanly order (I do laundry at max once a month so my bag is huge). Highly recommend this service. Staff couldn't be nicer and the pick-up/delivery service is a game changer. read more

The worst customer service! The first bad experience I had with this company was when their delivery was 24 hours late and didn't get reimbursed for the wasted time. 2nd time was when I recently got my laundry back and one of my expensive shirts were ruined. I contacted cleanly and told them the situation. They said unfortunately they can't reimburse me for the shirt that THEY damaged. I would definitely go with another company. read more

Cleanly - Shirt with the layering peeled off - Laundry Services Near Me

Beware! If they lose your stuff (highly likely given their useless tracking system) they will only reimburse you a fraction of the item's value. They lost a blouse of mine worth over $200, and only offered to reimburse me $80. Useless, will never give them as much as a sock again. read more

I just got my first order back and was shocked to see the hems completely pulled out of 2 of my work skirts. There's no way that could have happened by accident - someone had to physically rip apart the hems. This service was supposed to simplify my life, but now I'm going to have to find a tailor and get these items repaired (and be without 2 main pieces in my work wardrobe for even longer). I'll upload photos of the damaged items as well. read more

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Great service from Cleanly, its really night and day compared to Flycleaners... They always do everything on time, the wash and fold is really great, and the wash a press amazing. A few clothes that flycleaners refused to clean came back spotless! And their customer service is great and responsive. I definitely recommend to anyone. read more

I love this service. It is very easy and I think it is cost effective since it frees up my time. I recommend to everybody!! read more

Service is awful, my white clothes became grey, 2 bras I got without hooks, and pajama trousers are ripped, basically all of my laundry was ruined. When I reach the customer service to resolve the problem, they took no responsibility for this bad result. So far second month I trying to call, the simply ignore me. read more

Amazing company all around. So simple to use with such a clean, beautiful interface. Their Delivery Valets are super friendly and always prompt. Getting laundry done in NYC has literally never been easier. Nothing but positive things to say about Cleanly. Try them out!!! read more

Used Cleanly for the first time this week! I bought the Yelp deal. My clothes came back clean and very nicely folded and they didn't lose anything! The guys who picked up and dropped off my laundry were very nice and right on time. I had some trouble applying the Yelp deal to my order so I emailed Cleanly's customer service. They emailed me back in about 20 minutes, were super nice and helped me out. This service is so convenient and great for someone who just does not have time to do their laundry. Highly recommend! read more

Only reason I give it 4 stars is because I referred a friend and they did not have the best experience, which really bums me out. On the other hand, the other 4 stars are based on MY experience the last 8 months. The first time they picked up my laundry they gave me three bags (wash and fold, dry clean, and hang dry). The app is super easy and the prices in my opinion are cheaper than some of my laundromats around my place in EV. You have the options for washing preferences and everything has been clean and fresh! My only recommendation is if you do the hang dry option, make sure you're home to receive it ASAP and take it out to further dry. It gets delivered semi dry so if you don't air it out it'll get that mildewy smell which is NOT OK! Otherwise my experience has been great with Cleanly and prefer it over other laundry services read more

Easily the most user friendly laundry service I've tried, and I've bounced around from one to another for a while now before landing here. I'd give them five stars if the price was a little lower. It's a great service, but in the world of you get what you pay for, that level of service is kind of expected. Also, ability to track the pick-up/delivery via gps is amazing and very much a need in 2017 here. read more