Generally a great service. Have had one or two issues (stapling a ticket through my husbands laundered shirts) but overall very convenient and reliable. read more

Absolutey do NOT use this service. I sent my comforter out for dry cleaning and the delivery man showed up with a bag that was way too small so he put my comforter in a different bag. I already expected there to be confusion but decided not much could go wrong. The next night, my doorman called to tell me that my dry cleaning had been dropped off. Cleanly dropped off an EMPTY garment bag (nothing inside of it). On top of that, they decided that my order was complete and went ahead and charged me. They are nearly impossible to get a hold of over the phone, and I am STILL waiting to hear from the manager. As of right now, I have no idea what they have done with my comforter and I have been charged full price. Absolutely unacceptable. Worst experience ever. read more

Extremely disappointed after this service was recommended by a friend. Brand new white towels came back looking like someone had cleaned the floors and toliet with them and then washed with with a load of colors. They want to "remedy" the situation by washing them again which I imagine will include dousing them in bleach. Good luck. Don't be fooled by the "purple app". read more

Cleanly is awesome! Love getting fresh smelling laundry every month!

I I've had nothing but good experiences with the service. Valets are great and don't complain about carrying my laundry up and down four flights of stairs. My laundry has always come back clean and folded nicely. Pickup and delivery has always been on time. I particularly enjoy that when you place an order and set your pickup and delivery times the Cleanly app integrates into my calendar and allows me to add the times as events with just a few clicks. My only complaint is that there is no Cleanly app for Android and I'd love to see one added. Overall I love Cleanly and I highly recommend it! read more

Been using cleanly for a couple years now, and their service is a great convenience. Fast, good quality, courteous, professional and makes our life so much easier! read more

Tonight they returned a wash and fold order to me that was literally soaking wet. It has not been dried whatsoever. There has been an ongoing issue over the past two months with about every other laundry delivery being returned to me slightly damp and not 100% dry (i.e., ~90% dry), and I was in touch with customer service about it. I should have just stopped using their service at that point but continued to give them the benefit of the doubt because customer service was very receptive when I contacted them about the issue of the laundry not being fully dried. Also they had been very good until about two months ago so I thought they would be able to improve things and not send back damp laundry. Then tonight they returned a soaking wet pile of laundry. read more

This service is terrible because there is no customer support. After Cleanly lost suit slacks valued at $400 I repeatably tried to contact them. I left messages and wrote numerous emails. No one would call me back or answer any of my questions via email. Even though their reimbursement policy is terrible (will pay 10 times the dry clean value = $65 for the lost slacks), getting them to pay is near impossible. There is something to be said for a dry cleaner that you can actually walk into and speak with someone. I understand that mistakes happen and if anyone was willing to get on the phone with me and just talk through the issue i would have given them a 2nd chance. Avoid Cleanly at all costs. The crazy thing is after I told them that they lost my slacks and that I have someone elses dry cleaning, Cleanly has never made an attempt to come get the other person's dry cleaning back from me. Its Crazy! read more

The prompt service & the valets are the only highlights of Cleanly. However, I do not see the value in a laundry business that continuously loses your items! My first few orders were either ok (clothes didn't seem too clean and didn't smell well laundered) or excellent (everything went well) but then they started losing my stuff or adding other people's stuff (e.g. socks) in my order. Done using them - rather do my own laundry! read more

Absolutely awful. They couldn't wash my very first order because of the material, so it was supposed to be returned with the next pickup. Nope. Had to track them down, got more "whoops, our bad" BS. They tried returning at an unconfirmed time, and its been missing ever since. I've had to reach out to them each time to let them know that my now-deleted order is still missing. Wore the dress once, so thanks guys! read more

Wish I could give 0 stars. The absolute worst experience I've had with any sort of service, truly. They lost my clothes and no one notified me for 5 days. After I reached out countless times for an answer, I received a vague, incorrect email stating the situation an d that my clothes were simply "lost." As I had about 4-5 loads of laundry I had sent out, that was basically my entire wardrobe just "lost" aka thousands of dollars worth of clothes, towels and bed sheets. The only reimbursement I would received was the total cost of the laundry order. Im currently still waiting for the service to actually return my clothes, they have apparently found them at someone else's apartment as they had sent them there by mistake and have still not updated me when I will get it back. If my clothes had never been found the reimbursement policy is only 10x the cost of the order. Never use this service. Ever. PS this sounds minor from everything else they screwed up but this service is BEYOND expensive! $120 for laundry? No way. Horrible horrible company. read more

When Cleanly first launched, I was the first to tell all my friends how amazing the service was. Laundry came back timely and clean, never shrunk. Since then, it's grown with added fees which has made the cost unaffordable. $5 extra for a bath mat, and $12 extra for a duvet cover...which I'm sure they are still charging me for the weight of those items. On top of these added charges, there are tons of restrictions and limits (minimum lbs is very high, etc). Just made my last, and final order last night. Will look for more affordable options for future send out laundry services. read more

Cleanly lost my ENTIRE dry cleaning order. They were very non-responsive in their customer service and left a lot to be desired. Don't risk loosing your valued belongings by using their service. read more

Cleanly is amazing - the service is prompt and the people are kind and accommodating. My clothes always come back neatly folded and clean. My one experience using the "rush" service my clothes were returned folded though it didn't seem that they had been cleaned thoroughly. The price seems fair to me and is certainly worth the time that I don't spend lugging my laundry around and sitting at a laundry mat. I am a big fan of cleanly and recommend it to anyone. read more

Recently raised there prices and then managed to lose ALL my hang dry items in a single order. There is no customer service number, just an email. They are searching for the missing items now. I'll update once I know if they found them, and if they don't find them, whether they compensate me. Extremely frustrating. Based on other reviews from people who've had problems, I'm not holding my breath. Take the advice and go elsewhere. read more

Scheduling is the best part. Other than that,you're taking a chance. Sometimes my clothes came back fine (as in washed and folded). Other times my clothes had been shrunk (despite specifying cold and no heat), my clothes had new pulls and snags, and the texture of my clothes suddenly became scratchy. I used to take my clothes to the laundromat down the street and wash my clothes myself,so I know it's not the quality of my clothing. I have tried giving cleanly several chances, esp since the customer service reps have been pretty nice and responsive; they offered to rewash the scratchy clothes. I swear though that I've gotten someone else's socks on two occasions (my bf didn't recognize them). read more

I wish I could give a lower review. My experience was beyond horrible. Cleanly not only lost my entire dry cleaning order, but they were not helpful and continually brushed off my questions about where my cloths went. In the end they "reimbursed" me, but it was for way less than what was lost actually cost. I would not recommend them, unless you hate someone and want them to have a horrible experience. read more

I was using cleanly reserve. This service schedules pick up times for you. When they arrived I gave them my laundry and a dry cleaning item in a bag with all of my information on it that they gave me for dry cleaning. They never identified it in my order and told me that it was because I never set up the pickup that way, but I didn't set the pickup at all because the app does it automatically which is another thing I hate. So they told me that now my laundry would all be delayed until Thursday and I needed to create a new order for the dry cleaning through the app. I told them okay I did please make sure no one shows up as you already have the item. Sure enough at 7am Tuesday someone shows up and I wasn't available so I got marked as a no show, which they did remove from my record but it was a complete waste of that guys time. Then they told me this would delay my entire order until Thursday. I said but I really need my clothes (the order was sent out Monday). They told me they would fix this but never did so I figured Thursday everything would show up. It did not, my dry cleaning still wasn't there. Then I get a message about a load of laundry they found that they can't identify and ask me to look through all of mine. I honestly don't remember everything in my laundry each week so I asked for a photo of the items to identify and never heard back. Friday I get a message about my delivery and I just tell them to leave it with the doorman as it's the evening when I have one. I got home late and was unable to check for the item. Now it's Saturday morning and at 7am (my phone is not on while I'm asleep) I get a call and text that my doorman isn't there (which is true because they aren't there in the morning) I never got a text from cleanly letting me know they were coming. Luckily I actually got my dry cleaning but overall I'm very unhappy with the service and have cancelled for the future. read more

Zero stars if I could. I just received an email from the company I work for that we now have an available discount with Cleanly went on their site and had questions on billing so I went to HELP and it was just same stuff as instructions on regular screens went to CONTACT US to send an email and the it's not linked to any form or anything-link does not work. called the number at bottom of web site 999-999-9999, though that was odd but figured it was a novelty number for more sales. I called and reached the 911. I clicked on their Yelp icon and it gave a phone number. I called automated voice stated it was Cleanly and then when i picked an option and waited then was informed that I could press 1 to have some one call me back, I got a message that stated that SORRY WE CANNOT TAKE YOUR CALL AT THIS TIME. Click and call was ended by automated service. I have always thought that a company whose website does not allow for any type of CONTACT email or otherwise is a Scam. Don't use this bogus e service. Support your local neighborhood laundry business. They're probably contacting the businesses that are hurting and just ripping them off. read more

I made the mistake of not checking pricing before putting my laundry into the bag and handing it off to the valet. In my bag I included a blanket, which wasn't very big or thick and could have easily gone into a load with other stuff. I was charged SIXTEEN DOLLARS additional- $40 for 18 pounds of laundry. Granted, after double checking, I notice they do include this on the app, but that's insane! I know this place is expensive and more of a luxury, but the price is so incredibly high for what you're getting, and not worth getting laundry delivery. Would not use again... read more

Do not use this service. Not only is the quality of the dry cleaning horrendous (I'm convinced that my pants weren't even dry cleaned because they still had all the creases in them from wearing them) but they even lost items in my pick up. Save yourself the trouble and find a good local (and maybe organic) shop by you that has a delivery option. Who knows what these folks here at cleanly are doing. read more

Fast effective service, well done. They were on time and clothes were clean (smelled good too!). I would recommend over flycleaners any day.

I've literally had the worst experience with this so called "valet company" literally the worst. First the driver has me waiting an hour later than the pick up time. The clothes that were supposed to be dry cleaned, weren't. And they messed up my favorite dress! Not only that but when I received my clothes (a day after I wanted to receive them) they weren't even folded! The worst part is that they still had the audacity to charge me almost $40!!!!!!!!! The only reason why I'm giving them 1 star is because that's the lowest rating!!!!! Stay away from this company because they are only good to take your money! read more

Started off seeming lovely, ended up being a shabby service, poor customer service. They should be spending the money on washing and folding and returning the correct items to the correct customer rather than on expensive laundry bags and promotional brownies. The "concierge" arrived at my door with a promotional brownie and a cool looking laundry bag for me to reuse on future orders. They asked how I wanted things folded, scented, bleached, and options for drop off and pick up were flexible. Then my orders began being returned to me in worse and worse condition. Things were missing. Things were not folded. Items NOT BELONGING TO ME were delivered in my bag. They are not the personalized service they originally claimed to be. They ship your laundry out to a huge facility that loses your stuff and which cannot accommodate any special requests. By "special" I mean folding. I wrote to them, exasperated, asking if my towels and napkins can be folded individually rather than simply stacked stop one another and then bundled into one wrinkled fold. This is the reply: "Our vendors are processing thousands of pieces a day and cannot accommodate specific folding techniques at this time. Unfortunately, we cannot process a refund for you for this matter. I also sincerely apologize for the inconvenience. Please let me know if you have any further questions." Wash and fold means wash AND fold. And returning ones own possessions should be a given. It's pretty basic. read more

Cleanly "lost" the 2nd order I placed with the company, and they have not replied to any calls or emails in the past week. They've lost $750+ worth of my clothing. Please don't use this service. read more

Have mixed feelings about Cleanly. No complaints about the pick up and delivery service - it is prompt and professional, but I have had some issues with my laundry. One time I had a pair of shorts stained. They rectified this by offering complimentary dry cleaning, which was inconvenient but fine. Another issue I had was with them using scented detergent when I specifically asked for unscented. They offered to pick it up and wash it again for free...again inconvenient. I've also had three or four times where I've received other people's clothing in my laundry. I haven't had any issues with my own clothing missing (that I know of) but it is concerning that I continue to receive other people's clothes in my order...three stars only because the dry cleaning service they have is perfect but laundry could use some significant improvements. read more

I have used Cleanly for awhile now and have finally had to stop using their service because of the amount of clothing they have destroyed. My own fault for giving them multiple chances. At one point they ruined an entire load of laundry (whites were stained an odd green color) and no one even commented on it when they returned the laundry! The valets are always friendly and professional and their customer service team offers to give you Cleanly credit or in some cases reimbursement for some portion of the damaged items - but it does not make up for destroying my clothing. Don't get fooled by the convenience of the app - you will be sorry! read more

I have used Cleanly for over a year, initially I was very happy with the service. However, they made a change in their concierge model (previously contract workers but they moved to hiring part time employees directly) and their hours became very limited, when they were running late they would often cancel and change the delivery to several days later (as one worker told me "to avoid having to pay staff overtime") and their prices went up as a result of this change. A service fee on all orders on top of delivery. This charge was even applied to people paying monthly for the Cleanly Reserve membership (which includes free shipping, etc). My last drop off instructions were not followed. I requested the clothes be brought to my door so I could ensure all the pieces were there, but they left the items with the doorman. When my boyfriend picked them up, my hang dry items were not there. It has been over two weeks and I have not received an update on my missing items. The customer service is horrendous and overall quality has went down significantly. I would not recommend using this service. read more

Service lost $200 shirt and after 11 days of chasing them down, they offered $32.50 reimbursement. Horrendous customer service experience.

AWFUL service. I scheduled my delivery early since I had a trip out of the country. I was waiting for my laundry before receiving a text saying it would be an hour delayed. Fine, totally okay, it happens. I then received an email saying it wouldn't be delivered at all and would be delivered the next day. Problem was I would be leaving for my trip out of the country the next night and had washed all my clothes for the trip before hand. I replied back to the email from customer service and they said they would deliver it the next morning between 7-8am. PHEW...except it didn't come then either. I spent HOURS the next day after multiple emails and calls and being on hold for 20 mins then getting forwarded to a voicemail saying no on could answer my call. After panicking all day, I FINALLY get in touch with someone after being on hold and they told me my laundry had been delivered to another customer...WHAT?! You gave a stranger all of my belongings?! Are you KIDDING ME???! Ridiculous and I will NEVER use this service again or recommend it to anyone. Disgusting, unprofessional, and not worth ANY type of premium laundry pricing. If you value any of your belongings, you will never trust Cleanly with them. read more

I decided to try cleanly for the first time this past week and was pretty disappointed. First, my pick up time got pushed back a day. If there's no one available for the time I want, then it shouldn't be listed as an option on the app. At pick up, the valet did not have the bags as a first time customer as promised on the app. My drop off time then got pushed back a day again! On top of all this, the drop off time was supposed to be between 7:30-8:30am but kept getting pushed back and wasn't actually delivered until ~11:20am - almost 3 hrs late (almost making me late for work)!! If my laundry had come back perfect they might've gotten a higher rating. Unfortunately when I went through my laundry, I also had some socks missing and a tote bag that doesn't belong to me. Overall more stressful than I had anticipated. A positive was their customer service. Both valets were friendly despite having to walk up 6 floors and my total was discounted by 50%, which I appreciated given how much went awry with timing. Might consider giving them another chance but only after my disappointment with this first experience wears off. read more

I am only giving this two stars instead of one because my experience prior to this past week was pretty positive. I have a job with sometimes crazy hours and my local dry cleaner was unreliable with pickup/dropoff so I started using Cleanly last year. The app is easy to use and the customer service was very good and helpful the one time I had a problem with a pickup. This past week, I ordered a dry cleaning pickup for Saturday. The driver was late and I did not get an ETA so I requested via the customer service phone line that the services be rescheduled for Monday. On Sunday, I get a text that someone came by that morning for pickup when I was not home. I called customer service again and now they said they could not get me a pickup until Tuesday between 7-8 am. I wake up at 650 on Tuesday and wait, putting off walking my dog before work and other obligations. 8 am rolls around and no one shows up. The text help number tells me that there was a mistake so they have to reschedule again. I now am coming up short with clothes for work. Thankfully I did not have an important meeting this week, but I will never use Cleanly again. read more

I used cleanly for the first time and was very excited about their wash and hang service. I carefully separated my items into the three bags they gave me, but when my clothes returned, the hang dry bag was missing, as was one of my dry cleaning items. I emailed them immediately, and they said they would "do a search" and that I needed to send the "link" to the 13th items of clothes that THEY had lost! I sent them the most info about my missing items that I could, and when I emailed for follow-up they just did not respond. I wrote another email saying they were being unresponsive and they did not answer that email either. I then proceeded to call the company and the lady who answered said she was going to transfer my call to a specialist, but she disconnected me instead. It has 20 days since my clothes went missing after I paid a ridiculous amount of money, I am calling their number, but they are not responding. Also, their policy on lost items is ridiculous, since they'll have to pay basically nothing for losing 13 items of clothing that were special to me and are not replaceable. DO NOT USE IT!!!! TRUST YOUR LOCAL LAUNDROMAT INSTEAD!!!! AT LEAST IF THEY LOSE SOMETHING YOU WILL KNOW WERE TO LOOK! read more

used it for the first time, dry cleaning was supposed to arrive yesterday but apparently the driver forgot it at the warehouse. got my order 24 hours later, with an item missing (600$ philip lim jacket ). impossible to reach them over the phone. so far my experience is on the poor end. read more

they lost my dry cleaning and no one is answering my calls, texts, or emails to hlep me.

I really wanted to like Cleanly. I loved the convenience of the app and the man and woman who picked up and dropped off my laundry were so friendly and nice. Even the regular laundry service was good. However...the hang dry service was the worst, and why I had to give a 1-star review. I selected 12 items to be hung dry, mostly athletic clothes. They came back soaking wet in a sealed plastic bag, smelling worse than I could have possibly imagined. In all my years washing my athletic clothing, I've never experienced such a bad odor. The clothes clearly were shoved straight from the washing machine into the bag without so much as an attempt to let them hang and dry. My clothes (over $500 worth) are now ruined. They refunded me $10 after offering to redo the service, which I declined as they also said the "hang dry is out of their control." I took my ruined clothes elsewhere to try to salvage them. Unfortunately, I will never be using Cleanly again. read more

After having using Cleanly for several months, I've finally had enough. Not once have I had a pleasant experience, but I continued to utilize their service as a result of my own laziness and some coupons I received. I've had multiple items lost, which as previous reviews have indicated, takes them a full week to search--and never once have I had them found. While they claim to return orders within 24-48 hours, I've had orders returned to me in 72+ hours--with no explanation and a measly $5 off my next order coupon. Not only that, their prices are outrageous for the quality. My clothes come back feeling brittle, usually extremely wrinkled, and lackluster--almost like they've aged a year. However, my recent order will be my last as my previously white towel came back blue with two large blue ink stains on them. The amount of problems I've had with every single order I've place with them is completely unacceptable, and honestly not worth the "convenience" of their service. I'd rather waste 3 hours at a laundromat then use Cleanly again! Avoid! read more