Poor Planning and Poor Service. I just received a message from this business at 10am today telling me they were running 15 minutes behind schedule for my 10am appointment, immediately followed by another message saying they were 40 minutes behind schedule! I cancelled my appointment after a short conversation with the company rep who was clearly in over his head. Lot's of 1 star reviews and now I know why. I WOULD NOT RECOMMEND! read more

Let the pictures speak for themselves. I had a $300+ level 3 detailing. While the inside was done well the exterior still had dirt all over. They missed significant amounts of mud and dirt. I honestly still need a car wash after this service. I called the business and was told the owner would reach out to me. I have two missed called but no voicemail, not text, no follow up to my email. I tried to return the calls and went straight to voicemail. I would avoid this shop at all costs. Buyer beware for pre paying for services. At this point after seeing the quality of the wash I am not sure I would even want them to come back out and compete the job. I just want my money back. How pathetic. Should the business do the right thing and follow up to my written and verbal complaints that I lodged IMMEDIATELY upon completion of my job with photo evidence, I will edit this review to include what they do to remediate the situation. One star for promptness and good interior vacuuming. read more

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This was a truck that I had just bought . The previous owner was a smoker and it was a work truck. I told them all I wanted was a Basic clean detail ..nothing fancy. I wasn't asking to take stains out of the seats Just clean the dirt, the cigarettes out and I wasn't expecting much. Not even expecting them to get the smell out! The pictures say it all. EVERYONE HAD AN EXCUSE !! * They showed up 1 hour early * gave me the run around * I had to keep calling, finally able to speak to manager* wanted to speak to owner because he is the only one who can refund my money. After several days he finally took the time to call. Finally was refunded after he raised his voice, stressed me out , and left me with mess on my end. He never wanted to fix what the guys were payed to do.. I HAD A CHOICE AND I PICKED WRONG..AVOID THIS PLACE! read more

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Awful. These guys came out, left the car smelly and oily spray all over the windows. They also sprayed the lcd screen with oily armor all type junk that youre supposed to put spray on plastics, not on screens Co tacted them to come out, they could care less. They also left dirty rags and buffers on my driveway, which is sloppy. I had to pay to have my windshields clean after a detail. Imagine that. Avoid. read more

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Absolutely would recommend Clean & Neat Auto Detailing to our friends and family. They were extremely quick to respond to our request and helped us figure out what type of cleaning was best for our cleaning goal & budget. We chose interior only on both our vehicles and added pet hair removal on one due to years of dog hair buildup. Their staff arrived not long after the scheduled time but nothing crazy. They were very nice and professional. They got to work quickly and continued working literally ALL day there was so much dog hair. It was a long time but we had nowhere to be and they clearly needed it to get the results so we weren't upset. Needless to say we were absolutely blown away with how much hair they got out of of the car. It did not even look like our messy vehicle anymore. We are so thankful for how hard they worked and what they were able to do. We would 100% recommend their services to anyone, especially if you have a lot of dog hair buildup. Don't forget to tip them for their great work! They also did an interior detail on my sedan, which was in pretty decent shape already. It looked nice! read more

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Paid for level 3. My wax job has swirls in it. Not very good since it was clay barred. Inside the front seat back was still dirty. Emailed the company and got no response. Full Detail tool less than 2 hours. read more

We've had both of our vehicles detailed by Andrew and Adolfo. What a fantastic job! High quality and on time. Very professional service. One car is almost 20 years old and they made it look almost brand new. Super service. Highly recommend! read more

Shelton Colter detailed my car and wow. I've had my car for 5 years and I've done vacuuming and wipe downs myself but no real detailing so you can only imagine the amount of love it needed. Plus I have a dog that sheds pretty good. He took his time and did such amazing work. I will definitely have him do all the cars in my family!! read more

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I paid $200 for cleaning neat mobile to come out and ruin my car seats as you can see. They did a horrible job. My seats still had a horrible odor. As you can see in the pictures, the detailing was horrendous. I want my money back. Owner hasn't got back to me. read more

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My car accidentally got oversprayed. I watched a YouTube video on proper cleaning, thought I could remedy it myself. "Clay", doncha know...but at 100+ degrees I have had less interest in resolving it. F-it, I thought out loud. Gotta get help. Can't live life out of a dirty car. I Called Clean and Neat. They didn't answer and I didn't leave a message. But. They did call back. Joshua did a fine job. The callback might not be "extra effort", but it's more than others exhibited. Price was reasonable. I set it up. They arrived a bit late; it's not an exact science, I know. (But the whole dilemma could have been avoided if they quoted a RANGE of times, not specific times. They did a terrific job. Would hire them again. That speaks volumes. read more

First let me say this company agreed to detail my PWC when it is an uncommon request. My review isn't on the quality of work because unfortunately they never made it to my location to complete any detailing. I scheduled this about a week out and gave the address and instructions when arriving. Yes this location is also an uncommon place to but was agreed upon. That's why you use a mobile detailer so they come to you. Unfortunately like I said the day of the appointment I called them about 12pm because I wanted them to find the spot without any issues. I told the phone operator that if you looked the address up on Apple Maps it will send you somewhere else so they should use google maps and I also asked the operator to give me the number of the technicians so I could share my location with them to avoid any problems. I did not get the technician number so I just assumed they didn't have an issue. Then I received a call from the operator saying they were onsite and that I needed to go meet them so I did but to my surprise nobody was there. I called back and asked for the number to the technician again and then he text me their number. I shared my location after telling them a specific name to put in their map and I even spelled it out for them. They said they were now 24 minutes out. I also received a call from the phone operator again requesting a link to send him. I sent him a pin drop of my exact location. 30 minutes now went by waiting and then the text came in saying they will not be completing the service because I gave them two different locations. I gave same locations just specific street or locations to find it on Apple Maps because they were using Apple phones. The point of the review is this was a cluster F*** when it did not have to be. I wish I could give a better review of they work but I cannot and for that I have to give them a bad review. If someone cannot find a location after having the location shared, then maybe having them detail anything would turn bad anyways. I commend them for agreeing to the appointment, just wish it didn't turn out the way it did. read more

My recommendation would be to spend a little extra and utilize a different company for your detailing services as you get what you pay for with this company. I received a level 3 detail as a Christmas gift and scheduled an appointment for 01/30/22 at their shop. Though they were running specials around that time for the holiday's which made it around $100 cheaper then what they would normally charge (almost $400). My truck was there for 3 1/2hrs and was told it was done and it was ready to pick it up. When I went there, it basically looked like an over priced standard car wash and to top it off, the person working on my truck had connected his phone via Bluetooth was blaring his music on my truck's sound system - the music could be heard out at the street! The carpet was barely vacuumed, the truck bed cover had a layer of dirt still there among so many other things they say they do in their detailing but obviously was not. Some mats were clean and others untouched. Armor All had been sprayed into the wheel wells but not wiped in. There were just giant greasy dripping splotches. I indicated that was not going to be ok and they would have to do a better job. They said they would go over it again and it would be another couple hrs. At this point it is 5pm and I was told it was ready to pick up again. They were still working on it and it was not ready. Two hours later and granted it is 7pm at this point (they started at 11am) 8 full hours later but it that was not enough time for them apparently. There was still a number of things that needed attention, for instance the tailgate jam had not even been touched and the bed of the truck was full of rocks that weren't even there before. I brought this to their attention and they got upset and completely soaked the entire back end of the truck and then refused to wipe the dripping water off the truck and go over the plastic trim they had dressed - that was now running black dressing everywhere and onto the paint. The person that had been cleaning it was giving me and my girlfriend attitude and started to refuse to clean anything else until we demanded they give us a towel so at least maybe WE could do their job and wipe up their mess they just made. The owner was called, Fernando, and I will quote him verbatim - he told me that "he knew what kinda person I was when I dropped the truck off because can read people really well" and "what did I expect my truck was a 2015". Apparently he was referring to me being a particular person and they definitely don't want you to make them do more then the bare minimum there. He continued to give me attitude over the phone - what kind of owner conducts business like this? The kind that wants to get away with doing as least as possible and that is the mentality that his employees portray as well. He also mentioned that fact that I received a deal on the detail because it was a Christmas special. There company ran the special and I just made them hold up their end of the deal. All in all I gave up that evening because it was getting dark and I couldn't really see much anymore. Ended up cleaning the windows myself the next day cause there was wax all over every window and the top of the truck cab was never even touched. Not even washed! My advice - if you purchase a detail here, given my horrible experience, that you make them hold up to their end of the deal and make them clean everything that they say they do on their website. I did try and contact the owner about the top of the cab not being cleaned by text and of course he never responded. read more

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Excellent work! professional service, showed up on time, did a great job cleaning and polishing both cars, inside and out. He took extra care detailing my classing Mustang which I appreciate. I would recommend Clean and Neat! Job well done. read more

Clean & Neat Auto Detailing - Auto Detailing Near Me - Mesa, Arizona

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Definitely recommend this Detail shop. Fast responses, affordable price and multiple packages to choose from. Convenient location and Mobile. Book with Shelton Colter. Please let them know Sarah Jones referred you. https://www.cnautodetailing.com/Car-Upholstery-Cleaning-Car-Interior-Reconditioning.html read more

I had a frustrating experience with Clean & Neat. I booked their level 3 mobile detail (highest one they offer, $379). My appointment was at 12, I got a call saying the tech would be 30 min late, which I completely understand can happen with a later appt. Tech didn't show up till 12:50. I had the car pulled in the driveway since it comes with a hand wash of exterior. He said he would pull it into garage to detail it after exterior was done. I looked out 5 -10 min later and he had already pulled it into the garage and the driveway was dry which means he never hand washed the car. The detail is suppose to take 3 hours, after 2 hours he calls me and says it's done. It's the first detail I've ever had done and this is where I take blame. I come out and to the garage the car was shining. I tipped him (was going to tip regardless of the job but I should have looked closer before tipping). After he left my wife came out and actually looked over the car and then proceeded to show me how poor of a job he did. I have attached pictures so you can judge for yourself if it was a good job. I called the owner right away and explained what happened. I took blame for not looking closer before the tech left but I just trusted that the job was done right. I sent him pictures and he agreed it wasn't done right. He said he could send his "two best guys out" the next morning. He said they would be there at 7. The next morning 7:00 rolls around and no one is at my house, finally at 7:15 I call the owner and he says "they are 15 min away". I told him to just have them turn around because if they can't pay attention to details of being on time I don't want them detailing my car. After some discussion with the owner I felt like the only solution was a full refund. The owner did finally agree to a full refund (although he refunded all of it except for $20 for some reason). The owner may comment his side of the story, which he is more than welcome to do. Ultimately my advice is to hold the tech to high standards and don't let them leave till you have looked over everything carefully. read more

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I cannot say enough amazing things about this company. They always arrive early, they're detail oriented, they finish in a timely fashion, and they're always as friendly as can be. They work so hard, even if that means doing so in 115 degree weather. You can't beat the price and the service. They found my diamond ring in their vacuum that I thought I lost forever, and instead of keeping it, they called me and then hand delivered it back to me when I got home from work. They could have easily not told me about it and I would have never known. If that doesn't make you want to do business with them, I don't know what will. I will forever recommend them to all of my friends. Hopefully I can keep my car as pretty as they left it. read more

I had bought an RV at little dealer and they suggested using them to get the ceramic coating put on so I did and after that they kept sending me emails with deals to get my trucks done so I bought a few of them for Christmas for family. They did my truck and my moms at the same time and they damaged the paint on my mom's, but would not own up to it. On my truck, they did a terrible job and it was still dirty inside. There were still crumbs everywhere and dust. I had cleaned o it the majority of stuff inside but I didn't clean little things so they left them and didn't move them to clean. Every other company I have used has always removed everything and put it in a bag. We called and complained so they said they were coming back to re-clean them and I did not use my truck at all before they came the second time and it still looked the same after they detailed it a second time. The pictures show the second time after cleaning. They are definitely not a detail orientated company for the business they claim to be in. My mom also spoke to the owner about the damage to her truck and they completely brushed it off. Seeing the work they do it makes me wonder if they even put the ceramic coating on my RV because they did that at the dealer and I never saw them and it definitely doesn't look like it has any protection on it. I definitely don't recommend them nor will I ever use them again. Also if they cleaned any trash out, they threw it on the ground read more

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first time scheduling a interior detail with these guys and I'm not satisfied at all. I had to ask the tech to go over my seats with stems again cause the first round looked poorly done. when all finished I had to go in myself and hit some missed spots On door trims, sides of my center console. my only issue is that if I'm paying $140 plus tip. I expect my car to be too notch detailed inside every corner. will not be doing business again. read more

Went for the stage two interior/exterior detail. I want to say first off, I didn't do a thorough inspection, that's on me. The job was definitely not what I expected, they said they shampooed the seats but they look exactly the same as before. I let them off the hook for what wasn't done on the exterior since I live down a dirt road and that wasn't going to last. Once I took it for a drive I noticed that the dash wasn't finished on the driver's side. For $250 I expected better. Like I said, I didn't look close enough. If you choose to use this company make sure you go over the job thoroughly. read more

I recently had my 2014 Corvette detailed with Clean and Neat. They did a fantastic job on the car. My Corvette Stingray is black so I was a little worried about how it would come out since black cars are notoriously difficult to maintain. Fernando and his team assured me it would come out great and recommend that I do a ceramic coating on the car to protect the paint and reduce how often I do maintenance washes! WOW My car not only looks amazing but the ceramic coat is truly worth the money. All I have to do now is a hand wash and wipe it down with some spray wax and it looks like I have a brand new buffed out car! Highly recommend the ceramic coat service if you are looking to protect your vehicle and reduce maintenance washes! read more

Clean & Neat Auto Detailing - Level 3 Detail - Auto Detailing Near Me - Mesa, Arizona

I was in dire need of a deep interior detail and looked the night before and was able to book them for the next day! The guys showed up and called me let me know they were there I went out and explained what I really needed done and they did it and my car looked brand new!!! Super impressed and will be using them again!!! Highly recommend! read more

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Thank 4-stars after the owner made it right. I ordered the #2 Complete Detail ($280) for one of our Range Rovers, but what I got was a $20 job. It was horrendous. I reached out to the owner and he was professional, apologetic and scheduled a re-wash for the following day. The tech showed up on time and did an amazing job! He exceeded my expectations. After running our own small business for 25 years I know things like this can happen- making it right is what counts. We will definitely use them again. read more

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Amazing interior detail in my car as always! They removed super tough to remove stains and left my car looking new once again!

DO NOT USE THIS COMPANY!!!! They completely ripped me off! I had a bad smell in my SUV rear carpet (smelt like oil). I hired these losers to STEAM CLEAN the entire interior.They Charged me $150 and guaranteed they would rid my car of the mentioned odor. A guy shows up (rude and didn't speak one word of English) and he gets out a rag and a can of carpet cleaner and starts to spray and attempt to clean the interior by rubbing carpet cleaner with a rag, I stop him and ask , "Don't you have a steam cleaning machine"? he replys," No this is how we do it". Then the whole time I have to be on him because he was doing such a poor job like cleaning the mats but not cleaning the carpet underneath them. Then he proceeds to "bomb" the car and I was left with an even worse smell in my interior.I had to reclean the entire car afterwords because of the mess he made. When he finished, the smell of oil was still present. I tried to negotiate with the company on the phone, re: refund or come back and re-clean properly, but after a few calls they refused both and stopped returning my calls. I then disputed the charge to my credit card company and they conducted an investigation. This was their response to the credit Co.,"goods were as described and received in good condition". They blatantly LIED to my credit company. They claimed they used a STEAM CLEANER which they did not. I an now out $150 and still have the oil stench. DO NOT USE THIS COMPANY!!!! read more

Excellent communication, prompt, did a FANTASTIC job on my RAV4, she looks better then new!! What a wonderful convenient service, thank you!! read more

Clean & Neat Auto Detailing - Auto Detailing Near Me - Mesa, Arizona

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Just hired them for this job for my first time. AMAZING work! Right on time and did a great job! Car looked new!

I definitely recommend! Very professional, easy to contact and respond quickly over the phone. I was able to get my car interior cleaned ASAP. I had gotten stuck in sand, and sand was everywhere, even jamming the buttons on my door! They were very quick, not a grain of sand in sight, plus they were able to go inside the door to fix my door buttons. Very happy with their service :) read more

Fernando and his guy arrived on time and was very professional. I bought the 250 deal on yelp for 150. I felt they still gave my suv the 150 treatment (UPDATE... they gave me the $50 treatment) The glove compartment, the console, and the cup holder were not cleaned. The headliner still had spots so i know that wasn't spot cleaned either. My mats could have been cleaner but they were super dirty to begin with. The vents and knobs still had dust. I'm giving them three stars because they were on time and did the job. My suv is clean and shiny even though they weren't thorough. I expected more. Update... Window and windshield look clean at first but when i drove east towards the morning sun, i could see so many streaks. Not cool. One star. Lesson learned: DON'T PREPAY FOR A SERVICE read more

Clean & Neat Auto Detailing - Glove compartment - Auto Detailing Near Me - Mesa, Arizona

Wish I had a before and after picture, but trust me when I say my interior needed cleaning (specifically my seats) they needed it. Called, they got back to me very quick, and the guy was honest telling me that depending on the severity of the seat stain and how long ago it was, it might not come up all the way. Appreciated the honesty, booked interior, and Alfredo came as a one man show. Guy was awesome, got it spotless, and totally went above and beyond to make my car look spotless. They came to my address, which made it more convenient for me. Would highly recommend if you're in the Tempe/Phoenix area. read more

I have used them twice before with great results. This time, no. Scheduled 2 vehicles for same time. 2 techs. With tip over $1200. Finished 1.5 hours early. Windows still dirty. Bed cover not touched. Hood not polished in spots. Mud spots still on inside door. This is after paying for claybar polish. Never again. read more

Did a very average job at best. Some parts of the inside of my car weren't even touched like the inside of the windshield

Level 3 detail is the way to go(most bang for your buck). Awesome staff, I haven't had my car this clean since I bought it, its practically new. 100% will suggest to friends and family and will be back for more ceramic coating read more

I would definitely recommend this company and would use them again. Clear pricing and details on the website, the company contacted me to confirm the time zone my cleaner would arrive in an hour before and to let me know they were a little behind. The detailer invited me to check out all the details before he finished, which made me feel confident he would fix anything if I asked. Highly impressed, thank you C&N! I took a chance on a company I didn't have any connection to and it was well worth it. read more

Car was immaculate, they were prompt and professional, and I am very happy with the result. They did such an excellent job I will be back!

Clean and Neat Auto Detailing (CNAD) cleaned my mom's car bringing the interior back to life! It was apparent my mom's car had not been cleaned in months, conservatively speaking. CNAD was able to bring the car's interior back to life! Restoring it to a condition I had not seen in years seeing their steamer in action is not only impressive, it made me feel confident the car was getting the cleaning it needed. Their customer service was also provided at a high level, which tbh is rare in my experiences with car detailing. Thank you for the great care CNAD! Mom loved the new car feel and is back to cruisin in style read more

Fast and fantastic! Emailed Clean and Neat in the morning and within 10 minutes received a message back. About an hour later they were in my driveway cleaning my car. Leather looks fantastic! read more

Thanks guys, I really appreciated the exceptional quality of work done on my girls Honda!! I recently had these guys do a full detail on my girlfriends Honda, being that it's not in the best shape I wanted to get something that was competitively priced so we can bring it to carmax and sell it, I was however pleasantly surprised with how convenient, quick, professional, and thorough they were. If you're looking to have the job done right and really well, use these guys. I would give them 6 stars if I could, and I will definitely be having them do a full detail on my Audi A6 in the up coming week. I'll share pictures after they make my baby shine!!! read more

I booked an appointment for 7am to have them come out to my house and detail my car. Sure enough there was a scheduling conflict and I got the short end of the stick. Timing couldn't have been worse as I was on my way to meet a new client to list their home in McCormick Ranch around 12pm the same day. You guys really put me in a tough position today. Not pleased one bit with these guys. read more

Clean and Neat came to my workplace in the morning, found my parking spot faster than I usually can, and texted me they were ready to start. After a few hours I came back to a completely different car. The guys removed 4 years of kid-gunk - goldfish crackers, sand from the playground, crumbs, legos - and made it look like new again. Better, actually since now it has protection on it. The di-ionized water dries without any residue, so this car is as clean as it gets. Highly, HIGHLY recommended. Best price, too. read more

Clean & Neat Auto Detailing - Old car, but Clean and Neat made it look like new again. Now that it's clean, I found some lights that I never knew I had! - Auto Detailing Near Me - Mesa, Arizona

We have used this car cleaning and detailing service several times and they consistently do a great job. Scheduling appointments is super easy online. They show up on time, are dressed in a uniform so you know who they are when they arrive. They are always very courteous and professional. We will definitely continue to use their service! read more