I'm giving these guys , especially Cliff their lock technician , a thankful five stars.
I purchased a very large and extremely heavy safe from a business that was going out of business and during the transportation of it to a storage area I swore we damaged it. I was unable to open the safe even though I had just seen it opened two hours before, and I couldn't figure out what I was doing wrong.
So after some reading on the internet I was convinced I triggered the relocker system during the transportation on the flatbed and hitting some really bumpy roads etc.
So I looked up lock technicians and CLC was one of two companies in my area that populated. I called them and the man who answered ( I'm not sure who he was) was understanding and let me know he would contact Cliff.
A day later (today) I received a call from Cliff. He asked me a few questions, and after thinking about it, gave me some tips and things to try. To help eliminate other possible issues before concluding it was the relocker. He openly gave me advice and answered my questions. And told me to contact him again if I had any issues or if the safe still wouldn't open.
So I went to the safe and after two tries, using his advice on how to press the lock in at the last number and how to adjust the combination up or down by one number, it opened!
I can't explain how happy and relieved I felt , and still feel, as I write this.
When I woke up this morning I swore the safe was locked via relocker and I was looking at a potential safe technician Bill of $1000 or more or who knows how much.
He would have had to drill through the safe door and fix it all after opening it, weld steel back over the drill hole, repair the fire rating stuff and repaint it and whatever stuff they do.
And with a four minute phone call of advice from Cliff, it changed everything.
He could have easily told me he had to come out to see it and charged me a fee. And even told me it was locked out and scammed me and I would have never known, because I swore it was broken.
But he didn't. And that means a lot to me. He didn't gain anything by helping me beyond being a good guy.
And so here I am repaying him the best I can. By letting people know my experience with this company and Cliff.
Thanks again guys. If you read this, you really made my day and weekend. read more