We recently purchased an Arctic Spas McKinley from Arctic Spas Vista, and the whole experience has…read morebeen excellent. Willie was great to work with from day one. He really knows his stuff, but more importantly, he takes the time to listen and make sure you end up with the right spa for how you'll actually use it. No pressure, no sales gimmicks--just straight answers and solid guidance. You can tell he takes pride in what he does. The spa itself has been everything we hoped for. The jets aren't just for looks--they actually do the job. The layout is comfortable, and the therapy seat in particular is a standout. After a long day, it hits exactly where you need it to. What's really impressed me is how easy it's been to take care of. With the Spa Boy and Smart PH system, we've gone over two months without adding chemicals or cleaning the filters. That's been a pleasant surprise and makes ownership a whole lot easier than I expected. Delivery and setup were smooth and everything was handled professionally. Luis was awesome gettgint he sa up and running and talking me through the use of the spa and Spa Boy App. All in all, great product and great people. If you're thinking about getting a spa, I wouldn't hesitate to go talk to Willie.

We started off our journey with Roman coming out to provide an estimate and to give us some advice…read moreon adding a swim spa. He and his team transformed our backyard living space from a dirty unstable hill to our own spa in Lemon Grove! His vision was second to none - others came to quote and when we asked for their opinion, nothing came close to what Roman offered! The team showed up every day as expected and could not be more happy with the result! We will post pictures when the job in finished but could not wait to give a shout out to Roman and Dimension One Spas!!!!

I love my renovated pool. Love, love, love. I decided to makeover the pool before the rest of the…read morebackyard landscape so that I could design everything else around the look and feel of the pool. I needed to see it before moving ahead. The pool changes color many times through the day, and the reflections are crisp and clear. My family is thrilled. Jimi is direct, and the project was on time and on budget. We are grateful for his professional crew. Great investment.

This was our first time owning a pool, and we couldn't be happier with Jimi and his team. We…read moreregularly receive compliments on how beautiful our pool is, and it truly shows the high quality of their work. During one of our inspections, even the inspectors commented on the craftsmanship. The pricing was also very affordable for the level of quality delivered. I would highly recommend So Cal Custom Pools.

5 stars!! Bobby was professional and spot on with attention…read moreto details. His knowledge and know how excels him past the competition. Great experience!! D.

Today, I stopped by at 3:15pm to get more chlorine & muriatic acid and they took very good care of…read moreme even got 10% off.

This review is a work in progress. I am looking to remodel my dated 1980s pool. I received 5…read moreestimates for replacing the plaster with a pebble bottom, upgrading pool pump, moving skimmer, etc. A friend had a great experience with DG Pools and strongly recommended I call them for an estimate. Dave's estimate for the job stood out because all of the equipment listed--- pool pump, cartridge filter, smartphone controller, etc were itemized and listed at his contractor cost. I had a different company list similar equipment for twice the price! Dave (the owner) actually came to my house and met with me to discuss my pool remodel. My budget is about $30-40k... but Dave never asked me about my budget or made me feel like I was too small or unworthy of his time. He brainstormed some remodel ideas and gave me very personal recommendations. I emailed Dave that I was going to look at some pool tile up in San Marcos with my wife. He texted me several times in order to coordinate meeting me at NPT's showroom so that he could assist with the process of choosing tile and pool bottoms, etc. At one point, he even said, "If you choose to work with me, we can talk in more detail about blah blah blah..." This guy spent about an hour with me and my wife assisting in tile choices and I hadn't even signed a contract with him! We are just starting our pool remodel and I am extremely happy with the level of professionalism and honesty that Dave and DG Pools has demonstrated. I'll update the review once the project is completed. For now, grading on professionalism, communication, honesty/integrity, and price... I give DG Pools 5+ stars!

This team builds the most beautiful pools, water slides, and jacuzzis. From the BBQ area to the…read morelandscaping, and down to the material of each section of your pool area, they carefully select and plan each step to bring you the most relaxing recreational area to compliment your lifestyle and your home. If you are looking for a company that prides itself in top customer service, caring about your wants and needs, and brings them together in beautiful harmony for you to enjoy for years to come, this is the company your looking for. I will always use this company for any other projects I need, and I would definately recommend that you call for a quote for your project right away.

There is a check in guard shack in the truckers entrance that requires your pick up # and drivers…read morelicense. This place is 1st come 1st serve to be loaded so be early so there's not a line. The staff is very nice, loading time is about 2 hours for 23 pallets or 46 normal sized hot tubs. 5 docks running today. Shipping hours are from 8:00am to 8pm. Nice restroom for truckers also.

I purchase a remanufactured Hot spring hot tub in12/2024 , was told that all panels, electronics,…read moremotors are brand new and looked as brand new, 4 months after purchase noticed that of of the side panels which facing the sun start bubbling up to 4 inches, when called the manufacture and the dealer they said the warranty is only for 3 months and cost $750 to replace when I asked what going to happen is new panel going to have same issue was told they don't know so basically I have to spend $750 every few months. they don't admit that its defect. Do your selves a favorer and don't buy hot spring product at all.

I've been buying our pool supplies here for years Today was…read morethe first time I ordered online pick up I went to pick up my order . The salesman told me a made a big mistake ordering online I overpaid by a lot I asked if he could adjust price since I didn't know He said no , he cannot since I purchase online He seemed kind of annoyed

Leslie's Pool Supplies, Service & Repair is a great option for items you need in a pinch. I…read moreordinarily order pool supplies online, but Leslie's is nearby and pretty well stocked. The employees are helpful, but I often have to ask questions and ask for explanation/clarification. Leslie's carries a variety of pool and spa essentials. They also offer free in-store water testing and free in-store labor on repairs. I recommend having your water tested, especially during the warm/busy summer months. For in-store repairs, you just pay for parts. Sweet deal, but parts can be pricey. Like every other store, Leslie's has a rewards program; Leslie's Rewards Program. They offer special offers and savings...haven't seen any, yet. I signed up a year ago and during my recent visit the employee was unable to locate my account so my purchase didn't count for rewards credit. If you are new to the pool/spa community (like me) go to their website for wonderful resources. There's information about algae, chemicals, pool pumps, and pool safety...happy reading.

I had such an amazing experience building my pool with Refined Pools! Thank you so much to the team…read morefor building our families pool that we always wanted! Thank you so much!!

Levi and Refined is an awesome company to work with. I've worked with all lot of pool contractors…read moreand he really separates himself from other with his genuine honesty and humble demeanor. You feel comfortable and confident working with Levi and his communication is super responsive. I'm writing this because as a new business owner Levi and companies alike need positive reviews and we want to continue to support Refined Pools. I encourage you to give Levi and opportunity to earn your business.

Kiko has been taking care of our pool for a while now and I honestly have nothing but good things…read moreto say. We've chit chatted a few times during service visits and he has always been very nice, respectful, and professional. You can tell he genuinely cares about the quality of his work and takes pride in making sure everything looks good before he leaves. Our pool has been looking super clean, clear, and well maintained ever since. Reliable service and a great attitude go a long way, and I truly appreciate it. Highly recommend!

Max with Priority Pool Service (previously Clear Expectations - CE Pools) has been cleaning our…read moresaltwater pool for the last 3 years and does an excellent job. He is very efficient in cleaning our pool and provides weekly reports (right after he finishes cleaning the pool), which include what types of chemicals & how much he uses so we know what was completed. We recommend him.

Richard came out to evaluate our backyard for a potential pool project, and I was genuinely…read moreimpressed by how thorough and detail-oriented he was. He took his time walking through the space, carefully explaining placement options, layout considerations, and how everything would ultimately look and function. What really stood out was his ability to think beyond the obvious--he brought up several ideas and design elements that I hadn't even considered, which added a lot of value to the consultation. I've met with several pool companies, and Richard is by far the most knowledgeable and thoughtful professional I've encountered. He clearly has deep expertise and takes pride in doing things the right way. I would highly recommend him to anyone considering a pool project. I will post a before and after pic once the pool and hardscape are done

Go with Majestic Pools if you'd like to be cursed at and have legal action threatened…read more The first time I met with Richard Ham (sales rep) at our house, he feigned interest in my newborn daughter and touched her. This made my wife uncomfortable due to the risk of germs and, in my opinion, the creepiness of a stranger touching our baby. We did continue with the company because we didn't feel like starting the search over and assumed that once construction began, we wouldn't be dealing with Richard. I explained exactly what we wanted and even showed him a photo (and explained the size and purpose). The company pulled permits and later sent us a rendering that wasn't what we wanted. I scheduled a follow up meeting to discuss the issue. Richard said he could "squeeze us in" between other appointments. Before he arrived, my wife and I went into the yard to discuss the project. We realized they simply weren't understanding our vision, and it didn't seem worth the time to keep trying to explain it. I was about to text Richard when he pulled up. I went outside to let him know we would not be proceeding with the pool. His response: "Why the f**k didn't you tell me before I got here?" In my opinion, he then stormed off like a child. I reached out to his boss to let him know that such behavior was incredibly unprofessional, and the language was unacceptable. I explained that I am also a business owner and that employees are not just a reflection of the company, but the owner. Instead of acknowledging or addressing the issue, he told me Richard lives in Palm Desert--as if he had made the drive specifically for us and that somehow it would justify his behavior. The owner called me today (a week later), briefly acknowledging Richard's behavior before saying he wants to bill me for permit costs and time. I already paid a non-refundable $1,000 deposit. He told me, "I don't have to let you out of the contract," and said he has legal recourse and could place a lien on my home. He also let me know he would respond to any review I left. At the end of the day, Majestic Pools was hired to provide a service they failed to deliver to our expectations. They also employ a salesman who acts in a creepy and foul-mouthed manner. Even if we had been difficult customers who required more time than expected or had left them high and dry, that still wouldn't excuse bad, unprofessional behavior and now legal threats.

Sam was amazing. So thorough, patient, and knowledgeable. Never ever pushy; zero salesperson icky…read morevibes. He did everything he could to help us make the best decision at the best price. A super refreshing experience (no pun intended.)

I originally bought a hot tub from Wayfair & it showed up damaged. I'm glad I went with a brick &…read moremortar this time around. Their crane recommendation worked out well, and the at home tutorial was comprehensive and informative.