If Wal-Mart sold cars, the experience would be like shopping here. I was in this dealership at least five times and on every occasion was told my sales person was busy with a customer. Each time I was passed on to a different person for test drives, questions about cars in inventory, the value of my trade-in and all the other topics which come up when buying a new car. When I arrived up for an appointment to pick up my new car, I was told that it was not ready and that my sales person was, again, busy with a customer. There were also gaps in communication between the sales, finance and service people which I was forced to resolve. When I finished buying the car, my sales person didn't even say goodbye (busy with a customer). The dealership also didn't so much as give me a key ring as a memento of my new car purchase. The only thing I left with besides the car was a pen that I had stuffed in my pocket after signing all the papers. The no-haggle pricing was okay and I think I got a fair price; however it left no room for negotiating on extras like window tinting, wheel locks or even a cargo net. I guess I should be happy with the pen. read more

I recently purchased a vehicle. Brandon Kush and his team did an excellent job and I would highly recommend them if you are looking for a new vehicle. read more

If I could rate ZERO STARS - I would....BEWARE of the crooks in the SERVICE DEPARTMENT! I brought my Mazda 6i to these slime balls when it would not start. After 3 days, "Iesha" in the service department tried to tell me my engine was BAD and needed to be replaced. She quoted me $5100 to have it done. I told them they were crazy. They tried to take advantage of me because I was a woman however when my father went up there to get the story straight, Classic Mazda flipped the script. They told him my car just needed oil!!! They put oil in it and it started right up! 4 days total without my car just for them to put oil in it. On top of that they gave me back my car filthy! I have filed a BBB complaint...stay away read more

Will try to Rip you off! I took my car in because check engine light came on, wanted to charge $89.99 for a diagnostic. When told them that auto places do this for free, they still wanted to charge the fee. This is the first place to ever charge me for this! Took my car and went to auto zone and got the diagnostic for free. Will never take my car there again because I cannot trust them to be honest about repairs. read more

89.95 to run a diagnostics check that I can get from autozone for free. Dealerships like this give a bad name to other service departments that do a good job. I am dissappointed that they were unwilling to budge on the amount. I ended up spending $100 at autozone for a new serpentine belt, new fluids and other stuff etc. that could have been them doing it, but not now. read more

I have had nothing but the best experiences here since buying my car at the beginning of the year. I bought it with the Holler/Classic group but I purchased a maintenance package with Classic Mazda. They always send me a reminder email when I am approaching the time my car is due for service. I do like this because they send it before the light comes on in my car so I have enough time to schedule an appointment. I always make sure to schedule an appointment and whenever I call, they normally have appointments available as early as the next day. When I pull up, someone always immediately comes out and greets me at my car. They are super friendly, welcoming, professional, and knowledgeable. They get me checked in quickly. I normally schedule the first morning appointment available (7 am), so I can make it to work on time. I wait in the beautiful waiting room, nice comfy chairs, plugs to charge phone/computer. Water, coffee and snacks are always available. They always get me out quickly. Thank you for taking such good care of your clients. read more

I will admit that I am car clueless - so I always go to the dealer and honestly do whatever service that is recommended. My husband makes me take the recommendations and run them by him unless it's a simple oil and tire rotation. When I showed up for a 2:30 appointment, I pulled into the service area and stepped out and handed my key to the older gentleman who covered my seat in plastic. Then ... I waited ... Which I don't usually mind, but I had no idea where to go or what to really do. There was no visible waiting area or anywhere that I was pointed to. Then finally, the busy guy told me he would be right with me. There were plenty of people just twiddling their thumbs across the way. My car was well taken care of and they do offer a lift home while you wait as long as you are within a 5 mile radius which is great (I also don't know where I would wait because that was never mentioned so I just asked for a ride home). I just wish it was a bit better organized -- it seemed like a few people were working really hard while others kind of day around. They did run a Holiday special where they replaced your cabin air filter (score!) for free which was awesome :). read more

This is my first visit to the service department. I had a choice to clean the house or take my girlfriend's car to get serviced. So here I am! The second I pulled up I was greeted by a service advisor with a welcoming smile and hello. Everything was smooth, quick, and easy. I find that very hard to come across these days. Without an appointment, and 3 services to have done, I was out in less than an hour during this busy Thanksgiving week. Hats off to the service manager Julie who took the time to introduce herself, make sure I was satisfied, and wish me a happy holiday! I wish I didn't already pay for a service plan at another dealership for my truck. Overall great service department and would highly recommend! read more

I have had 2 Mazdas since 2005, and always get excellent service at Classic Mazda. The service department has always done a terrific job at keeping my 2008 Mazda 3 in good condition. Shout out to Julie and Aiesha in the service department. read more

My wife and I recently bought a CX-5 there. I love the low-pressure sales environment that is a lot like how Saturn dealerships used to be. The lowest price is posted on the windshield, which takes the sometimes painful negotiations out of the purchase process. Classic Mazda has a small staff and it is nothing like the impersonal experience that you can get a large mega-dealerships. And oh yeah, they sell fun cars too. read more

This is by far the BEST experience I've ever had buying a car at a car dealership. From the welcome by Sal to the trade-in eval by Shane to the finance by Huma, I actually left the dealership feeling I bought a great car at an honest price. If you are looking for a great car buying experience, go to Classic Mazda. read more

Philip B. is the man! I have purchased a lot of cars in my life from various people and this guy blows them all out of the water. My wife and I both enjoyed Phil's company as we test drove a few Mazda cars. He didn't push anything down our throats and really loved his job. He is very passionate about automobiles and helping people out. My old vehicle broke down and I didn't have a ride to get to the dealership. Phil stopped by my work and picked me up! He even came back (after the sale) to get my garage door opener out of my disabled vehicle because I forgot it. I wasn't even purchasing a new vehicle. 10 out of 10. Would Phil again! read more

We went to sell our car 10 days ago. We had an avg offer, but wanted to think about it while we were on vacation. We were also considering trading in for the CX9. We came into the dealership today (10 days later) with 10 miles added and they lowered the offer by $4,500. The GM would not honor the original offer even though less than 10 miles had been added. Here is a GM tip for you: try to offer a deal on a trade in. Very poor business practices! read more

I am giving a 3 star review only because the salesman I worked with was friendly and it was a great experience at first. We thought by going to a dealership that offered no haggling that we would get a better experience and the best overall price. That was not the case. We got the no haggling but not the better price. We walked away without the vehicle. We ended up at another Mazda dealership and they worked with us on the price. It was not just a little difference it was a big price difference. I can now say I have the Mazda I want, with the price I wanted, and it was still a great experience and I did NOT go through classic. Maybe next time they will actually give a potential buyer their best price. Not to me because I will not be going back. read more

Let me tell you about my fantastic experience at Classic Mazda East. We walk in and were greeted by the most genuinely joyful man, Danny Nunez! He was sincere in his enthusiasm and love for cars. He was generous with his time and attention as if we were his only clients (and we weren't). He listen intently to our specific car needs and in no time at all had us in the Mazda of our dreams. Processing our trade-in and financing went smoothly despite a internet outage. Shane and Rizwan made sure all documents were prepared and the most advantageous terms were available to us. The team made sure our new vehicle met their high standards for detailing and, at departure, Danny spent a great deal of time with my husband and I going through all the incredible features. It was the best car buying experience we have ever had. read more

I purchased my vehicle in June 2016. The sales process was pleasant, but I have had nothing but problems using the maintenance contract. I pay for it monthly but have been provided not information TO THIS DAY from the dealership as far as what I am obligated to. Calling them is of no use, as I am transferred from person to person because only the finance person can help me and they are just too busy. Of course I was sold this plan assured that it was no problem to use it at any Mazda dealership, NOT TRUE!!! It is problematic every time. I love my car, but was totally sold snake oil as far as a great/stress free maintenance plan. read more

Went in Tuesday evening to test drive a used car I saw online. I've done my research and decided that if everything goes smoothly, I'll be ready to make the purchase that night. Anthony (Tony) Peters greeted me with a smile and was incredibly helpful from the beginning. It was my first time buying a car but I was prepared with a checklist of items to verify - Tony was there to help me with it and also gave me my space when I requested. The test drive went smoothly but there were blemishes on the car that I felt like I should bring up. I was informed of the "best price policy" and the 5-day return policy- if I wanted to make the purchase but still felt like I needed the reassurance to get it checked with a mechanic or to opt-out. I didn't need to finance with them and they never pushed, tried to convince, or attempted to squeeze more money out of me. The process took us pass their closing time but everyone were still patient, cordial, informative, and made sure I was satisfied with the purchase. To summarize, I paid a bit more for the car (it was a great price to begin with) but I walked away very happy with the service and the purchase! There was a dealership fee, but they deserve it. I've been to another Mazda dealership before and spoken to a bunch of other used car dealerships, Classic Mazda is still my top choice because of its employees, transparent process, AND the return policy! I'm so glad I ended up with them. I know you would be too. Go visit Classic Mazda, ask for Tony Peters, and tell him the girl from Boston told you he would take care of you! P.S. I took the car to get a pre-purchase inspection within my 5-day Return Period (even though Classic Mazda already did their own before they put it up for sale), the shop said the car is fine and I made a great purchase! P.P.S. they took care of the small dents for me during my work day - I dropped off the car, they dropped me off at work, and then dropped off the car after it was done! I think other places do this too but it's just another reason why I'm rating them 5 stars! read more

Loved my sales experience with Chito. But I will never go back to the service center here they are terrible! Can't do the job right the first time and give sloppy oil changes. read more

Service center is the worst. I needed to stop going there and find somewhere for my car Maint I have the cx7 suv

Very pleased with recent car purchase at Classic. Gordon helpful in teaching me all the new technology on the CX-5. Non-pushy, friendly atmosphere. Staff went out of their way to make stressful car buying and financing simple. Love the Zoom-Zoom! read more

I've purchased 2 cars from Classic Mazda and the process was quick and easy. But beware of their service center. I brought in my car for a small dent and instead of fixing it, they made it worse. Plus, the service staff lost my keys and I was stuck waiting for them to find it while staring that the horrific mistake they made on my car. read more

One of my first experiences inquiring about buying a car and I was very impressed with the staff. I've spent a lot of time at different dealerships looking at used cars over the last 8 years. I was helped by Shane who showed very little pressure and went the extra mile (pun not intended) to give me excellent customer service even though I told him I wasn't gonna be buying anytime soon and came in quite late. They really helped with making my decision about the process. read more

so a few days after xmas i decided i would go shoppind as i have a toyota an we needed a bigger car we went to mazada classic.they ran y cridet an told me no bank would take me .which i knew wasnt true cause a bank they work with already had already pre approvel me so then they guy went back an said they were asking for almost 12000 down which i knew was a lie so i called the bank to prove it .Then the bank told me they ran my cridet but they didnt send them the needed paper work to approve me in the 1 place .Went to another mazada an they had almost messed up my chances but these people in longwood mazada were able to do what these dealer said wasnt possible. dont go here they dont want to help read more

Johnny Zelaya at the Service department always strive for excellence. Top service and caring for the customer always. Thanks... Edwin Blanco read more

I can't say enough about Classic Mazda! My boyfriend and I both purchased our very first vehicles and we had nothing but positive experiences with our salesmen and the rest of the Classic team. I never felt any pressure to purchase my car and I always felt like my silly questions always got answered. Go see Alex at Classic! read more

Just bought a Mazda 3 here today. No pressure and was very straightforward. Took a bit of time but the paperwork is lengthy. Addison was a great salesman and helped me find the exact car that I wanted. I had a great overall buying experience and I have no doubt the service department will keep my car running great. read more

Can't begin to tell you how awesome Addison Reynolds is as a sales consultant. Understood what I was looking for and what was important to me. His knowledge about the Mazda line and Classic Mazda is amazing and I couldn't recommend him any higher. Thanks for a great experience, Addison! read more

Bought my first brand new car here. Selin was a pleasure to work with. Everyone who worked there was very knowledgeable which made me feel at ease. read more

This has to be the worst customer service I have ever had. Will never be back again. The service department and the auto shop are so far removed you would think they are completely two different companies. They made charges on our card without any kind of approval and now we are filing a complaint with our bank. Don't waste your time here. read more

I struggle writing these things because the only people who provide feedback are those who are extremely happy with their experience, or extremely upset. So, take this as you please. Note, I'm not angry - just disappointed. In regards to their service department, my experience was far below what I've experienced with other mechanics and shops. There's always an expectation that I'm going to get ripped off, but I've never seen anyone charge me a fee so that they can use their own tools ($16). If I would've known, I would've let them borrow mine. Communication about what I was being charged for and why was non-existent. Also, I've never, EVER been charged for having my tires rotated ($23). The car is up in the air - it's easy. I'm partially to blame for that one because I should always ask. Sure, they may say that other mechanics hide those fees in the overall price, but every time I go for an oil change, I get tires rotated and pumped, and my fluids topped off all for $25 (tax inclusive). The work done was fine - though it's hard to mess up an oil change, and air filter change out. But my problem is with their "system" in general. My trust in auto shops is already pretty low...and can't really get much lower. But, this just shows why these places don't have loyal customers. I'll happily pay more if I feel I can trust you.. From now on, I'll just be taking my car over to Don Mealy's Sport Mazda. Better service. And I don't walk away feeling like I was robbed. read more

Great place to buy a car. No commission sales people. 5 day / 300 mile return policy.

I dropped off my Mazda 3 at Classic Mazda, where we purchased it, for service and the next day had to call five times over many minutes waiting per call before I was able to get a person regarding the status of my car. During the five calls wait time was accompanied by a screaming commercial for the dealership which played over from the beginning each time I was transferred via phone menu to the next wait. This was just for service. This central phone system was in effect during the process we went through of purchasing our car; we complained then but nothing changed obviously. Makes us feel like we were being punished for buying a car from that dealership. read more

I had such a bad experience from all my other dealership experience so I came to this dealership expecting the sales people to descend on me like sharks or to disregard me as an idiot immature kid who didn't know her own budget. Boy, was I wrong. Like one of the reviewers commented, I love the low pressure environment. They make it a point to tell you that they are a no-commission dealership. I bought my Mazda 3 from this dealership a year ago, and my salesman was Jim. Jim was so patient with me, showed me all my options, took me seriously as a car buyer without any look of doubt, even when I looked very young. We were talking numbers on a steel blue Mazda 3 iSport when I happened to gaze upon a red mica iTouring. He didn't act like it bothered him at all when I asked to take a look at that car, and ended up finding the price was just a couple dollars cheaper because he explained to me that it had been on the lot for a while. I ended up signing up for that car, which I love to death. Jim called me a couple days later telling me that there was a signature missing, and he drove all the way to Davenport (a good forty minute) to get my signature. A year later (this year) I took a friend of mine to see the Mazda 2s because she was in the market for a small car. I asked for Jim, and surprisingly enough, he still remembered my name, and my little red car. Now THAT is EXCELLENT customer service! This is what makes any retail-oriented business stand out! read more

Bought my car here a while ago, no issues. Never taken it here for service, I live closer to the one off highway 50. Now all of a sudden for the past three days I'm getting emails and texts saying I can pick up my car from service and rate our technicians. I've never used any of these services at classics Mazda so it's got me a little sketched maybe they are running my maintenance plan without me getting any service actually done. I was called yesterday and when I explained I don't use classic Mazda and that I don't need to pick up my car the woman on the phone immediately hung up on me and when I called back and I explained the situation I was hung up on again. UPDATE After seeing the reply from management. I feel I need to make this clear in my review the phone was not disconnected. The woman on the other line had an attitude from the moment I told her I didn't have a vehicle I needed to pick up and short the whole time after arguing with me over the fact I don't use the Mazda dealership in downtown Orlando and her rudely correcting me they aren't downtown (okay girl, but it's more downtown/central Orlando than Clermont is) then midway through my response she hung up, not disconnected. She was also the person who answered at the service desk when I called back and again hung up. Needless to say I'll stick with headquarter Mazda. read more

At the end of 2016 I received an email regarding end of the year sales. Needing a car, I went to Classic Mazda to see what they could do for me. Brian was awesome from the very beginning and got me into a brand new car, when I didn't expect I would be able to at all. From that point on, if I had any questions Brian answered right away when I called or texted. The service is also great. Every time I have gone in to get an oil change it runs smoothly with no issues. Not to mention, a year later Brian still calls me to ask me how everything is and to remind me that if I need anything I can always call him, and also wishes me a Happy Birthday! You really can't get better customer service than that!! read more

Truly great experience at Classic Mazda East. Friendly and professional sales team. Mike was very enthusiastic about the Mazda CX5 I was shown every detail of this car on the test drive. I felt very informed about my potential purchase so I could make an informed decision. Decided to purchase from Mike after the test drive. The financial process was very smooth and simple. Everyone was great. Love that you ring the bell when you buy a car! HIghly recommend this dealership! read more

Recently we were looking for a Manual Skyactiv Mazda 3. This dealer had the best selection and reasonable prices without having to engage in heavy negotiate. No unneeded dealer extras added etc. Simply a reasonable price placed on the car. read more

I came to this Mazda location because I had a bad experience at the Fairbanks location when I got my car serviced for the first time. This location was by far worse than the other! I had an appointment this morning at 9:00 am for an oil change and tire rotation. When I was close to arriving home the hazardous tire pressure sensor came on. I pulled in to the gas station instantly to see if the tire pressure was low and it wasn't. I thought to myself maybe the mechanic had made a minor mistake when rotating the tires. I drive all the way back to the service center and they take my car back to be diagnosed. After waiting for a good 30 minutes they proceed to tell me that there is a nail embedded in my front left tire. The service advisor shows me a picture on his cell phone of the nail in my tire. I then request to see my vehicle to examine the tire and its severity. When they pulled it around for me to check I saw that they had already pulled out the nail. This upset me quite a bit, because I believe they should have left the nail in for me to see before I move forward with any decision. I felt that they gave me no option but to go ahead and get the tire replaced. I asked the service advisor how much it would cost and he said $198. I gave the "okay" to go right ahead and replace the tire. After waiting for another 30 minutes to replace ONE tire they charge me $253. I was in disbelief. $253 for one tire!?!?! How could this be??? He later told me that the "shop supplies" is an automatic charge that is added on every print out report. How did the price jump from $198 to $253? These extra charges should have been stated before the work was done. I was already hesitant in paying the $198 from the beginning. To be honest I believe the mechanics planted this on me. It's a real coincidence that the nail punctured my car on the way home. TRUE SCAM ARTIST I'D SAY. Regardless of my situation I will NEVER come back to any of the Mazda locations. I will most definitely spread the word to family, friends, clients, etc. read more

I had some issues at first, but the staff exceeded my expectations meeting them. I highly recommend you have a look at this place when shopping for you next new or used car! read more

Let me begin by saying that I like Mazda automobiles. I own one now, have previously owned 2 Miatas, and my wife was driving a Mazda 626 when I met her. They are good automobiles. When I was shopping for a new Miata, I went by Classic, as it's the closest Mazda dealer to my home. I had done my research, knew what the car should cost, and what my trade in should bring. Classic just wouldn't deal, and I ended up buying from Corey Fairbanks. However - when I was notified, in February, by Mazda, that there was a recall on my Mazda 6, I arranged to have the work done at Classic. They were to install a new passenger side airbag inflator, After the work was (supposedly) done, we noticed that the airbag light on the dashboard was lit. My wife, who drives the car, was unable to go by Classic to inquire about this immediately, and when she finally did, Classic claimed that the light had nothing to do with the work they did, and wanted to charge $90 to even check out what the problem was. We declined this 'generous' offer. We received another recall notice in July, to replace the driver's side airbag inflator, and again, arranged to have the work done at Classic. We assumed that this repair would also fix the airbag light problem. It didn't. When we inquired about this, they again denied that it was caused by anything they had done, and presented us with a long list of repairs that needed to be done, totaling around $4,000. We took the car to our mechanic, whom we've used for years, and he told us that all but a couple of the repairs did NOT have to be done. He did the work, and charged around $400. He also checked out the airbag light, and said that the code indicated that the problem was a bad circuit in the passenger side airbag. Classic is still refusing to fix the problem. Folks, these people are liars, and refuse to take responsibility for their own errors. STAY AWAY!!! read more