They earned one star for their initial service. They were pleasant to deal with at their store. We went to see them to buy a carpet for a high traffic room. Based on their recommendation, we purchased a StainMaster carpet with a lifetime stain guarantee. They were prompt in their installation, they were at our house to install within a week or two. However, that is the end of the positives.
When they installed the carpet in our rectangular room, they choose to put the seam right down the center of the room. At the time of installation, they assured us that we would not see the seam in couple of days. Suffice it to say, the seam never went away. in fact, when we had the carpet cleaned, the cleaners asked what type of amatuers installed this carpet with the seam in the middle of the floor.
About two weeks after the rug was installed, our dog had a chew toy on the rug. When he drooled on the carpet it left a stain that we could not remove. We were recomended this particular Stainmaster carpet specifically by classic because we had a dog. So - no more chew toys in the family room for our dog. About a month and a half later, the carpet was stained again and much more prominently.
This is about two months after the initial install and we went to Classic to let them know that the carpet was stained and the original seam running down the center of our room never went away. They had suggested that it was a bad dye lot from Stainmaster and that could explain the carpet easily staining as well as the seam not fading. They let us know that we needed to get the rug professionally cleaned and if it was still stained, it would be replaced. At this time, they were pretty convinced there was something wrong with the carpet. (They did not address the seam issue). We had the rug professionally cleaned and it did not remove the stains. Classic said they would work on a replacement with StainMaster.
It has been over two months, with almost no proactive communication from Classic. I have had to visit their store 4 times since the original problems and there has been no resolution to this point. Classic is blaming Stainmaster for their lack of response, but we have been looking at a severely stained carpet in our family room for two months. We have had almost no proactive communication from Stainmaster either.
We are very disappointed that Classic has chosen not to stand behind their work or the brands that they supply. We are currently in the process of finding another vendor to replace this flooring. Going with Classic has been a mistake that will cost us thousands. The silver lining in this is that we have a total of 4 rooms that need flooring replaced and we decided to try Classic for just the one to start. We are lucky in that regard or this would have been a much more expensive mistake.
We do not recommend. read more
