Had to visit Caliber Collision after being rear ended as that was where my insurance company sent…read moreme. My first impression upon walking in was Casey the receptionist. First impressions are very important and her pleasant, professional and friendly attitude really put me at ease and set the tone for the service that I would receive. I was introduced to my Adjuster, Marcos who while soft spoken was very professional and laid out how everything would work to get my car repaired. I was updated as promised and everything was complete within the time frame that I had been given. A week after my car had been repaired, I noticed something that was not done correctly so the following Monday morning I returned to Caliber Collision and was met with the same positive attitude from Casey who immediately contacted Marcos who verified the error and had it corrected in the time it took to step out for a quick breakfast. I was very happy with the service that I received from Casey and Marcos at Caliber Collision and if something should every happen to my car again that requires body repair, I will definitely be returning to this Caliber Collision location in hopes of the same great service.

I used Caliber Collision through my insurance when I hit a deer…read more The staff was attentive at first but they became pushy as the insurance company began putting pressure on Caliber Collision to finish the job and get me out of the rental. Caliber Collision pressed me into accepting my vehicle with subpar work, saying only a minor piece of trim was missing, it was not visible and would be installed in 30 minutes and it would be there in a couple weeks. I reluctantly agreed, 2 weeks came and went. No part had arrived. One month passed by, same result. I mentioned to the Caliber Collision there were also discrepancies in the work completed that I wanted to point out and get corrected. I was told they would fix them when the trim piece would be installed. Eventually Caliber Collision told me they would call me when the trim piece arrived. 4 months went by, I called to touch base. 6 months, a year, 2 years. I went back to Caliber Collision multiple times to plead my case, and speak with management (difficult to get a hold of) eventually I got a face-to-face and after I explained my situation and they were dismissive. They attempted to say the cleanliness of my vehicle was an issue but at the time of review it was raining for 3 days. I was not going to have my clean. They acted as if it wasn't there problem but yet advised they would call me back to fix the issues. I regret not getting this in writing but I will bring this up to my insurance and go from there. I regret choosing Caliber Collision.

We had water leak in our Lincoln. Took it to the dealer and they said it was a leaking seal on the…read morea/c water collection pan and they wanted 3500 to fix. Charged me 150 to tell me this info. I didn't believe them and told them to put it back together and I would get a second opinion. Took it to a body shop in Montgomery. They too couldn't find the leak, but said it was not the A/C pan. Charged me 225 and did not fix. I was then recommended to call SS. Told them the problem. He told me that they would not charge me 1 cent if he couldn't find the issue. I left the car with him and Before I got home, he called me and sent a video of the leak. He found it. He repaired it and dried out the carpet and fixed everything for like $1200. Over $2000 less that the dealer wanted and it turned out not to be the issue the dealer said it was. They are honest, quality service, and great value. Highly recommended

Scott's communication throughout this whole repair process was beyond impeccable. Unless Scott…read morestarted answering the phone for State Farm's Claims Department too...... he could not have made the process anymore worry or pain-free. I also cannot speak highly enough about Scott's attention to detail and quality of work. The paint looks better than the OEM paint did after a paint correction. (Check out picture #5.) All-in-all I am impressed enough that I am headed back in the same week for work I need done on my other vehicles.

Car took 2 months, which was much longer than the insurance adjuster estimated. ZERO communication…read more If you don't call them, you will have no idea what is going on with your car, they will not reach out for an update EVER, not ONE TIME in 2 MONTHS. When you do call them, they will say something like "it should be this week" and then it will take another 2 weeks. Customer service, communication, and being timely or accurate with their time frame is not their strong suite.

Very pleased when turning the truck in, follow up was great! Work quality was excellent. They will…read morealso go above and beyond: they were able to shave $500 off my deductible.

I got into a fender bender mid-day Thursday, and originally wanted my car towed home because I am…read more18 and was alone at the scene. I was swayed by Conroe PD to have it towed instead by this wrecker company/body shop because it would supposedly be more "convenient" and "cheaper." I was not even given the card of where my car was going until I asked multiple times. On Thursday we called Tommy's Paint and Body and a woman answered, took our email address, and said they would look at it and reach back out with a quote. Friday morning we called and they had still not looked at the car, so we assumed they were busy. She again said they would get back to us. We called later in the day and she said they would look at it "now." We called for a third time Friday and a man answered saying he didn't know anything about it, they were closed, and we would have to wait until Monday. Meanwhile, the lot fees were $22.85 a day, plus a $20 impound fee even though we were led to believe it was not being impounded, a $50 "storage notification fee" even though WE were the ones repeatedly calling THEM, and on top of the $200 tow fee there was also a $35 fuel charge. We let them know Thursday that this would not be covered by insurance and we needed a quote on making it drivable and fully fixed as well. Then Monday we were just now informed that moving my car from the impound lot next door into the actual body shop would not even be an option until we came in person to pay the impound fees first, and that they do not allow over-the-phone payment. If these fees and requirements had been disclosed Thursday, we would not have left the car sitting there for days while nobody even looked at it. At that point it felt very obvious they were more interested in charging lot/storage fees than actually helping customers. They did not disclose certain fees up front, or that we would have to come in person with cash or money order just to have it looked at or to tow it elsewhere. We ended up towing it to a different shop. I let them know my issues with the service and they showed zero concern nor apologetic. Terrible communication and terrible service.

My mom's car was impounded by Conroe PD and sent here. The representative we spoke with (Steven…read moreMcKay) refused debit card payment and insisted only on accepting cash or money order. This is illegal in the state of Texas. We called during open business hours (around 1:50something pm) but were called back and told by Steven McKay he would be going into a meeting and no one would be available to assist us to get the car back. So we waited for him to contact us after his meeting before ubering there. He contacted my mom after the posted business hours to the facility itself around 7pm letting her know we could come. We ordered the Uber, had to withdrawal cash and she received two calls rushing her on the way there. When we arrived to the location given the business was closed, Steven and his family were pulled up in a car in the parking lot and did the entire transaction outside of the facility in the rain while we got soaked until he opened his trunk and had us stand under it. I still was getting soaked but at least my mom was covered. He refused to make any change for our transaction stating he had no way to provide change so we had to pay over the stated price to pay the total amount and received no receipt of transaction what so ever, at no point did he offer us any way of knowing exactly what we were being charged $271.12 for. Thankfully I had a couple dollars to give my mom or she would have had to pay him $18 and some change over instead of almost a dollar over. But when he thought she'd have to give him a full $20 for $1.12 missing he stayed firm in that he could not give change and would have to take the overcharge. He did accept the almost $1 overcharge and still provided no change. This is illegal. Then we were asked to walk around the corner and across the street in the rain to where her car was locked up. And finally given back the car. I will be taking this up with Conroe PD and bringing to light the predatory towing going on here. We were told this facility is 24 hours by both Conroe PD and Steven McKay. So having to wait 5 hours before being allowed to come due to him having a meeting was illegal as well. Contacting Conroe PD and my attorney first thing tomorrow morning. I also noticed a response from this company to another review on google where they stated Conroe PD sets a $200 tow price and that shouldn't raise before 24 hrs. My mother was quoted over $200 just hours after her car was impounded.

Excellent job repairing rear fender and broken tail light on my Civic, it…read more looks better than new. If I have any further needs for a body shop, First Choice will be my First Choice.

First Choice Collision was absolutely phenomenal…read more Unfortunately, a deer ran out in front of my car and did some serious damage to my car so I took it there and I couldn't be happier with the service I received. Mike (the owner) and his team were incredibly professional and kind throughout this whole process. If I ever have any issues with my car I'm absolutely bringing it back here.

What a terrific team! I took them my Tundra that had a couple of pretty ugly dents - the team at…read moreJust A Dent performed some magic and made them disappear. These folks take pride in being masters at their craft. Pricing was very fair, no surprises. They were friendly, courteous, and communicated very well - five stars! I'll definitely use them again and would recommend them to friends and family.

they get the job done but expensive. there are more competitive option at almost half the price in…read morethe Spring area

I took my commercial van to this location based on their comprehension estimate. It took 2 and1/2…read moremonths trying to get the funds to pay them. During that time the staff were hospitable, gracious, and understanding. Once I was able to pay for the parts, they took that payment but did not obtain parts nor begin work for nearly another two months. It took them 2 and1/2 months to get parts and complete the body work with partial and incomplete engine/motor system diagnostics and work. This company failed to do the work promised and billed nor did the keeo and provide me with the parts the allege to have replaced, although was a term for my acceptance of the job. They also refused to produce invoices for the parts they allege to have purchased and installed, as I requested. They also charged me an additional one thousand dollars. The owner made me a verbal offer to correct one deficit, but I told him I feared returning to them. Given the incomplete and poor workmanship, I was forced to go to another merchant as he suggested, due to my uneasiness. This business failed to comply with our signed agreement. Steer clear! Jesus said tell them of His love for them and leave this business to Him. I've done just that. I wouldn't give them even one star but the system requires it.

Thank you for providing us with a rental service to pick us from the shop and returned the rental…read morewas such a convenient. Just want to say Hot City Automotive thank you for an amazing job fixing my car.