I needed some paint work done on my car and went to get estimates from 6 different places. I am…read morefresh out of college so maybe I look young but this place was the only one to take me serious and give me a serious estimate. Not only do they price match the lowest estimate but the work they did on my car was of the highest quality. I was helped by Robert who had the utmost customer service and kept me updated with the repairs. To top all of that off, the car was finished early. I highly recommend.

I had a dent in my front bumper due to a tree branch on the highway that was unavoidable. I took my…read morecar the next day and it was fixed perfectly I just two days. They ordered original parts from the dealer and the labor costs were very reasonable. I have gone to several body shops in two states and this one is by far my favorite. I highly recommend this body shop! Also, the shop was very clean and had quality products and parts.

Steve and his team were extremely professional. I received timely updates throughout, and the…read morerepairs were completed ahead of schedule. As a pleasant surprise, they even washed my car and vacuumed the interior - something I didn't expect. Highly recommend!

5 stars doesn't seem enough!! Victoria and Steve were professional, friendly, knowledgeable, and…read moreHONEST! I really appreciate that they gave me different options on ways to save money on parts (OEM vs aftermarket) for my repair since I was a cash paying customer. I got a quote from Caliber Collision and the price difference was shocking! As it turns out Milstead is a much better equipped body shop because they had the technicians and equipment on hand and did not need to hire anyone out to do recalibrations for the sensors on my bumper which that alone saved me $400-600. To top it off they offered a courtesy car wash and interior vacuum which I wasn't at all expecting. Thank you Milstead for going totally out of your way to serve your customer. I will happily recommend you to anyone I know needing your service!

Bryan did a fantastic job on my Jeep. I was told by a different shop and mechanic that I needed a…read morenew engine. After Bryan assessed the situation it was clear the previous shop did not have the skill needed to fix the problem I had. I so appreciate their skill and transparency on what needed to be fixed and getting it done in a timely manner.

After many years of my car sitting on Nick's lot. The restorations weren't done properly. This…read moreseems like a way for nick to claim restorations when it was a half hearted effort to do them right. Being charged over $30,000.00 and not having anything that was supposed to be done working properly. I took the car to another garage and had him look at the car without telling him what was supposed to be done. When he looked at it he went through several items that nick claimed were done right and he verified that they weren't done right. The second garage was totally independent in that he wasn't doing this to work on the car but a favor to me. I will now take the car to another garage that the second mechanic recommended and see how much more it is going to cost me. Long and short of it I have or had a (warranty) on the work and if I wanted to let nick continue to get the work done right, judging how long it takes when I did take the car back to him I might never drive the car again. And it still wouldn't be done properly. Nick, I think you know who I am and if you want to give me a call please do. Because this report doesn't come close to letting you know what a crappy job your garage did.

Recommended to me by a family-owned service station. From the second I walked in the door these…read moreguys were super helpful, honest and true to their word. From a customer service standpoint I was just blown away with how professional and respectful of my time and my wallet that the owner (who helped me personally) was.

Steve and his crew are excellent. I just needed a small…read morerepair and the got on it right away and did a fantastic job. They were very fairly priced and customer service was a very high priority.

I came here on a recommendation from a friend and tire shop. My car needed new struts. After…read morepricing out the competitors, Discount Brake had a better price. The office staff was friendly, the place was clean and they did good work in a timely fashion. They got my car back to me in the time they promised. If you're looking for quality work at an affordable price, this is the place for you.

I brought my car in for grinding brakes and was initially told the front brakes were fine and that…read morethe rear brakes needed replacement. I paid for the rear work, but the grinding continued. When I returned two days later, I was told the front brakes were the real issue and needed to be replaced at a higher cost, and that I may have damaged them in the short time since the previous visit. The shop later called, apologized, admitted they had made a mistake on the original diagnosis, and worked with me to rectify the situation. They have always been polite, and this experience showed they are willing to stand by their work and be honest when something goes wrong. I'm glad they took responsibility and helped make it right.

I own a Ford f150. I recently had the oil changed by Ford mobile service. The Ford technician…read moreinformed me that I should replace both front and rear brakes pads due to wear, not immediately, but soon. I called for an appointment at Byrd and brought my truck in this morning. I ask for a front and rear brake job, to rotate my tires and perform an all wheel alignment and to check the rear tire for a slow leak. These folks are true professionals. They informed me that I had 40% and 60% of my front and rear brakes pads remaining, (the truck has 82K mikes on it) and therefore I did not need brakes at this time. They rotated the tires and put the truck on the alignment machine. They told me no alignment adjustment was required. I expected to pay for the hours of work that was done to check my vehicle. I got the bill and was surprised that $0.00 amount was due. I actually challenged Tim and said i needed to pay something. He said no all they had done was a complimentary inspection. I appreciate honesty. when they could have followed my directions and replaced all the brakes and on top of that charged me for an alignment. Wow ...they are some honest folks. I would recommend them to anyone!

Got me in right away, will make sure to always come here whenever I have a problem with my car…read moreespecially to see that cute black lab they have!!

I got into a fender bender mid-day Thursday, and originally wanted my car towed home because I am…read more18 and was alone at the scene. I was swayed by Conroe PD to have it towed instead by this wrecker company/body shop because it would supposedly be more "convenient" and "cheaper." I was not even given the card of where my car was going until I asked multiple times. On Thursday we called Tommy's Paint and Body and a woman answered, took our email address, and said they would look at it and reach back out with a quote. Friday morning we called and they had still not looked at the car, so we assumed they were busy. She again said they would get back to us. We called later in the day and she said they would look at it "now." We called for a third time Friday and a man answered saying he didn't know anything about it, they were closed, and we would have to wait until Monday. Meanwhile, the lot fees were $22.85 a day, plus a $20 impound fee even though we were led to believe it was not being impounded, a $50 "storage notification fee" even though WE were the ones repeatedly calling THEM, and on top of the $200 tow fee there was also a $35 fuel charge. We let them know Thursday that this would not be covered by insurance and we needed a quote on making it drivable and fully fixed as well. Then Monday we were just now informed that moving my car from the impound lot next door into the actual body shop would not even be an option until we came in person to pay the impound fees first, and that they do not allow over-the-phone payment. If these fees and requirements had been disclosed Thursday, we would not have left the car sitting there for days while nobody even looked at it. At that point it felt very obvious they were more interested in charging lot/storage fees than actually helping customers. They did not disclose certain fees up front, or that we would have to come in person with cash or money order just to have it looked at or to tow it elsewhere. We ended up towing it to a different shop. I let them know my issues with the service and they showed zero concern nor apologetic. Terrible communication and terrible service.

My mom's car was impounded by Conroe PD and sent here. The representative we spoke with (Steven…read moreMcKay) refused debit card payment and insisted only on accepting cash or money order. This is illegal in the state of Texas. We called during open business hours (around 1:50something pm) but were called back and told by Steven McKay he would be going into a meeting and no one would be available to assist us to get the car back. So we waited for him to contact us after his meeting before ubering there. He contacted my mom after the posted business hours to the facility itself around 7pm letting her know we could come. We ordered the Uber, had to withdrawal cash and she received two calls rushing her on the way there. When we arrived to the location given the business was closed, Steven and his family were pulled up in a car in the parking lot and did the entire transaction outside of the facility in the rain while we got soaked until he opened his trunk and had us stand under it. I still was getting soaked but at least my mom was covered. He refused to make any change for our transaction stating he had no way to provide change so we had to pay over the stated price to pay the total amount and received no receipt of transaction what so ever, at no point did he offer us any way of knowing exactly what we were being charged $271.12 for. Thankfully I had a couple dollars to give my mom or she would have had to pay him $18 and some change over instead of almost a dollar over. But when he thought she'd have to give him a full $20 for $1.12 missing he stayed firm in that he could not give change and would have to take the overcharge. He did accept the almost $1 overcharge and still provided no change. This is illegal. Then we were asked to walk around the corner and across the street in the rain to where her car was locked up. And finally given back the car. I will be taking this up with Conroe PD and bringing to light the predatory towing going on here. We were told this facility is 24 hours by both Conroe PD and Steven McKay. So having to wait 5 hours before being allowed to come due to him having a meeting was illegal as well. Contacting Conroe PD and my attorney first thing tomorrow morning. I also noticed a response from this company to another review on google where they stated Conroe PD sets a $200 tow price and that shouldn't raise before 24 hrs. My mother was quoted over $200 just hours after her car was impounded.

I grew up in the area and knew that Spring Body Shop had been in business for many years which that…read morealone speaks for itself. (I asked: 1950's I believe) Based on the 5 star reviews I chose to take my Tahoe there after I had been hit on the freeway and had all of my driver's side panels affected. My hood needed repainting so after talking to Vince I decided to have that fixed as well. I spoke with the other driver's insurance, since the accident was not my fault, and secured a rental. After that Vince handled everything: dealing with the insurance company for the damage costs to having Enterprise pick up the vehicle when I came to pick up my Tahoe when the work was complete. As you can see from my photo the paint and damage repairs look great!! They even got out several dings in my hood as well as repaired a gouge in my bumper that I had not even asked to be looked at. It also looks like they shined my rims up as well. I have always taken great care of my Tahoe and to see her restored to looking like new made me an incredibly happy customer. I highly recommend Spring Body Shop!

I have used Spring Body Shop twice this year. The first time was to replace a badly damaged skid…read moreplate on my car. I checked a couple of other places. One was the dealership. The other was another local independent body shop. The dealership estimate turned out to be 2 1/2 times more expensive as the Spring Body Shop quote. The independent body shop just looked at the exterior damage and said they couldn't give me a a more accurate estimate until they got it up on a lift to look at it in detail. Based on a recommendation from the place I have the car serviced, I took it to Spring Body Shop. I asked Vince if he could give me an accurate estimate a that time. I told him it was not an insurance claim, and I would pay cash. He took the car to the shop, and they put it up onto a lift. He came back with the estimate and removed as much of the damaged skid plate as possible so I could continue to use the car. Once the necessary parts came in, I took the car back and waited while they installed the new skid plates. The second time included repairing a damaged skid plate. I know, I need to be more careful when parking forward against a curb. Vince said they could just repair the skid plate without having to replace it. I was there a total of about 1 1/2 hours. I highly recommend Spring Body Shop