1. Rivera’s Collision Repair

    0

    Conroe, TX

    Rivera’s Collision Repair

    5.0 (2 reviews)
    Closed • 9:00 am - 5:00 pm
    Updated 3 months ago

    Get pricing

    Response time

    20 minutes

    Response rate

    100%

    Services - Rivera’s Collision Repair

    Auto body restoration

    Bumper repair

    Collision repair

    Rivera’s Collision Repair Photos

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    Tommy's Paint & Body

    Tommy's Paint & Body

    (16 reviews)

    I got into a fender bender mid-day Thursday, and originally wanted my car towed home because I am…read more18 and was alone at the scene. I was swayed by Conroe PD to have it towed instead by this wrecker company/body shop because it would supposedly be more "convenient" and "cheaper." I was not even given the card of where my car was going until I asked multiple times. On Thursday we called Tommy's Paint and Body and a woman answered, took our email address, and said they would look at it and reach back out with a quote. Friday morning we called and they had still not looked at the car, so we assumed they were busy. She again said they would get back to us. We called later in the day and she said they would look at it "now." We called for a third time Friday and a man answered saying he didn't know anything about it, they were closed, and we would have to wait until Monday. Meanwhile, the lot fees were $22.85 a day, plus a $20 impound fee even though we were led to believe it was not being impounded, a $50 "storage notification fee" even though WE were the ones repeatedly calling THEM, and on top of the $200 tow fee there was also a $35 fuel charge. We let them know Thursday that this would not be covered by insurance and we needed a quote on making it drivable and fully fixed as well. Then Monday we were just now informed that moving my car from the impound lot next door into the actual body shop would not even be an option until we came in person to pay the impound fees first, and that they do not allow over-the-phone payment. If these fees and requirements had been disclosed Thursday, we would not have left the car sitting there for days while nobody even looked at it. At that point it felt very obvious they were more interested in charging lot/storage fees than actually helping customers. They did not disclose certain fees up front, or that we would have to come in person with cash or money order just to have it looked at or to tow it elsewhere. We ended up towing it to a different shop. I let them know my issues with the service and they showed zero concern nor apologetic. Terrible communication and terrible service.

    My mom's car was impounded by Conroe PD and sent here. The representative we spoke with (Steven…read moreMcKay) refused debit card payment and insisted only on accepting cash or money order. This is illegal in the state of Texas. We called during open business hours (around 1:50something pm) but were called back and told by Steven McKay he would be going into a meeting and no one would be available to assist us to get the car back. So we waited for him to contact us after his meeting before ubering there. He contacted my mom after the posted business hours to the facility itself around 7pm letting her know we could come. We ordered the Uber, had to withdrawal cash and she received two calls rushing her on the way there. When we arrived to the location given the business was closed, Steven and his family were pulled up in a car in the parking lot and did the entire transaction outside of the facility in the rain while we got soaked until he opened his trunk and had us stand under it. I still was getting soaked but at least my mom was covered. He refused to make any change for our transaction stating he had no way to provide change so we had to pay over the stated price to pay the total amount and received no receipt of transaction what so ever, at no point did he offer us any way of knowing exactly what we were being charged $271.12 for. Thankfully I had a couple dollars to give my mom or she would have had to pay him $18 and some change over instead of almost a dollar over. But when he thought she'd have to give him a full $20 for $1.12 missing he stayed firm in that he could not give change and would have to take the overcharge. He did accept the almost $1 overcharge and still provided no change. This is illegal. Then we were asked to walk around the corner and across the street in the rain to where her car was locked up. And finally given back the car. I will be taking this up with Conroe PD and bringing to light the predatory towing going on here. We were told this facility is 24 hours by both Conroe PD and Steven McKay. So having to wait 5 hours before being allowed to come due to him having a meeting was illegal as well. Contacting Conroe PD and my attorney first thing tomorrow morning. I also noticed a response from this company to another review on google where they stated Conroe PD sets a $200 tow price and that shouldn't raise before 24 hrs. My mother was quoted over $200 just hours after her car was impounded.

    SS Paint & Body - The after.

    SS Paint & Body

    (2 reviews)

    We had water leak in our Lincoln. Took it to the dealer and they said it was a leaking seal on the…read morea/c water collection pan and they wanted 3500 to fix. Charged me 150 to tell me this info. I didn't believe them and told them to put it back together and I would get a second opinion. Took it to a body shop in Montgomery. They too couldn't find the leak, but said it was not the A/C pan. Charged me 225 and did not fix. I was then recommended to call SS. Told them the problem. He told me that they would not charge me 1 cent if he couldn't find the issue. I left the car with him and Before I got home, he called me and sent a video of the leak. He found it. He repaired it and dried out the carpet and fixed everything for like $1200. Over $2000 less that the dealer wanted and it turned out not to be the issue the dealer said it was. They are honest, quality service, and great value. Highly recommended

    Scott's communication throughout this whole repair process was beyond impeccable. Unless Scott…read morestarted answering the phone for State Farm's Claims Department too...... he could not have made the process anymore worry or pain-free. I also cannot speak highly enough about Scott's attention to detail and quality of work. The paint looks better than the OEM paint did after a paint correction. (Check out picture #5.) All-in-all I am impressed enough that I am headed back in the same week for work I need done on my other vehicles.

    Caliber Collision

    Caliber Collision

    (29 reviews)

    My truck was rearended and caused damage to my tailgate. Caliber Collision repaired the damage in…read moreless than 3 days and did an excellent job. Not only was it replaced and painted, they also replaced the protective coating on the bed side of the tailgate. Job well done.

    Had to visit Caliber Collision after being rear ended as that was where my insurance company sent…read moreme. My first impression upon walking in was Casey the receptionist. First impressions are very important and her pleasant, professional and friendly attitude really put me at ease and set the tone for the service that I would receive. I was introduced to my Adjuster, Marcos who while soft spoken was very professional and laid out how everything would work to get my car repaired. I was updated as promised and everything was complete within the time frame that I had been given. A week after my car had been repaired, I noticed something that was not done correctly so the following Monday morning I returned to Caliber Collision and was met with the same positive attitude from Casey who immediately contacted Marcos who verified the error and had it corrected in the time it took to step out for a quick breakfast. I was very happy with the service that I received from Casey and Marcos at Caliber Collision and if something should every happen to my car again that requires body repair, I will definitely be returning to this Caliber Collision location in hopes of the same great service.

    Rivera’s Collision Repair - bodyshops - Updated October 2026

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