Car took 2 months, which was much longer than the insurance adjuster estimated. ZERO communication…read more If you don't call them, you will have no idea what is going on with your car, they will not reach out for an update EVER, not ONE TIME in 2 MONTHS. When you do call them, they will say something like "it should be this week" and then it will take another 2 weeks. Customer service, communication, and being timely or accurate with their time frame is not their strong suite.

Very pleased when turning the truck in, follow up was great! Work quality was excellent. They will…read morealso go above and beyond: they were able to shave $500 off my deductible.

I want to compliment Barsh Auto in Conroe, TX for the courtesy and immediate response I received…read morefrom the VP of Operation, who assigned Marcus and Daniel to assist me with my repair! I received immediate follow ups on the status of my repairs and the delivery of my car. I would rate the quality of the service I received as a 10 and want to thank the team from Barsh Auto referred to me from AAA! Shirley

This place is the way to go if you have money you don't care about. Very expensive. They tried to…read morecharge my 85 yr old grandma $150 to fix her headlight bulb that was just loose. If they have expensive vehicles in their driveway be weary.

I own a Ford f150. I recently had the oil changed by Ford mobile service. The Ford technician…read moreinformed me that I should replace both front and rear brakes pads due to wear, not immediately, but soon. I called for an appointment at Byrd and brought my truck in this morning. I ask for a front and rear brake job, to rotate my tires and perform an all wheel alignment and to check the rear tire for a slow leak. These folks are true professionals. They informed me that I had 40% and 60% of my front and rear brakes pads remaining, (the truck has 82K mikes on it) and therefore I did not need brakes at this time. They rotated the tires and put the truck on the alignment machine. They told me no alignment adjustment was required. I expected to pay for the hours of work that was done to check my vehicle. I got the bill and was surprised that $0.00 amount was due. I actually challenged Tim and said i needed to pay something. He said no all they had done was a complimentary inspection. I appreciate honesty. when they could have followed my directions and replaced all the brakes and on top of that charged me for an alignment. Wow ...they are some honest folks. I would recommend them to anyone!

Took the car in for an oil change only to be advised that the service mileage hadn't expired - the…read moreprevious company that had changed the oil hadn't reset the timer! Byrd reset the timer but otherwise on that occasion I didn't need anything else done.. No charge and they get 5 Stars for being upright and honest. It was my first visit and certainly won't be my last, they're now my go-to service provider.

Came in with a part under my car dragging and they fixed it quickly, and free of charge.read more

Through Pep Boys Roadside Assistance, I scheduled for Milstead Automotive to tow my car and was…read moregiven an arrival time of 5:45-6:15 pm. I called Milstead around 6:20 pm because the online portal did not show that the status of my service had been updated to show that the tow truck was in route or that the truck had already picked up my vehicle. I was told by a Milstead employee that their drivers were behind because of traffic and could not arrive before 7 pm. This was going to be a problem because the business my vehicle was at closed at 7 pm. The employee said that she could reschedule my service for 8 am the next day and I agreed to that. For the original service request, I spoke to a Milstead employee at 4:24 pm to confirm that they had received my request and it was confirmed. No one from Milstead contacted me to say that they were not going to be able to adhere to their arrival time. The next day, I called Milstead around 8:15 am to see if my car had been picked up and the employee said that my service had been set for 10-11 am and could not be moved to a sooner time. I let the employee know about my situation from the previous day and she said there was no documentation that my tow service was rescheduled for 8 am that day. I canceled my service with Milstead because they pushed back their arrival time twice without updating me that they would be doing so.

Steve and his team were extremely professional. I received timely updates throughout, and the…read morerepairs were completed ahead of schedule. As a pleasant surprise, they even washed my car and vacuumed the interior - something I didn't expect. Highly recommend!

5 stars doesn't seem enough!! Victoria and Steve were professional, friendly, knowledgeable, and…read moreHONEST! I really appreciate that they gave me different options on ways to save money on parts (OEM vs aftermarket) for my repair since I was a cash paying customer. I got a quote from Caliber Collision and the price difference was shocking! As it turns out Milstead is a much better equipped body shop because they had the technicians and equipment on hand and did not need to hire anyone out to do recalibrations for the sensors on my bumper which that alone saved me $400-600. To top it off they offered a courtesy car wash and interior vacuum which I wasn't at all expecting. Thank you Milstead for going totally out of your way to serve your customer. I will happily recommend you to anyone I know needing your service!

I came here on a recommendation from a friend and tire shop. My car needed new struts. After…read morepricing out the competitors, Discount Brake had a better price. The office staff was friendly, the place was clean and they did good work in a timely fashion. They got my car back to me in the time they promised. If you're looking for quality work at an affordable price, this is the place for you.

I brought my car in for grinding brakes and was initially told the front brakes were fine and that…read morethe rear brakes needed replacement. I paid for the rear work, but the grinding continued. When I returned two days later, I was told the front brakes were the real issue and needed to be replaced at a higher cost, and that I may have damaged them in the short time since the previous visit. The shop later called, apologized, admitted they had made a mistake on the original diagnosis, and worked with me to rectify the situation. They have always been polite, and this experience showed they are willing to stand by their work and be honest when something goes wrong. I'm glad they took responsibility and helped make it right.

I got into a fender bender mid-day Thursday, and originally wanted my car towed home because I am…read more18 and was alone at the scene. I was swayed by Conroe PD to have it towed instead by this wrecker company/body shop because it would supposedly be more "convenient" and "cheaper." I was not even given the card of where my car was going until I asked multiple times. On Thursday we called Tommy's Paint and Body and a woman answered, took our email address, and said they would look at it and reach back out with a quote. Friday morning we called and they had still not looked at the car, so we assumed they were busy. She again said they would get back to us. We called later in the day and she said they would look at it "now." We called for a third time Friday and a man answered saying he didn't know anything about it, they were closed, and we would have to wait until Monday. Meanwhile, the lot fees were $22.85 a day, plus a $20 impound fee even though we were led to believe it was not being impounded, a $50 "storage notification fee" even though WE were the ones repeatedly calling THEM, and on top of the $200 tow fee there was also a $35 fuel charge. We let them know Thursday that this would not be covered by insurance and we needed a quote on making it drivable and fully fixed as well. Then Monday we were just now informed that moving my car from the impound lot next door into the actual body shop would not even be an option until we came in person to pay the impound fees first, and that they do not allow over-the-phone payment. If these fees and requirements had been disclosed Thursday, we would not have left the car sitting there for days while nobody even looked at it. At that point it felt very obvious they were more interested in charging lot/storage fees than actually helping customers. They did not disclose certain fees up front, or that we would have to come in person with cash or money order just to have it looked at or to tow it elsewhere. We ended up towing it to a different shop. I let them know my issues with the service and they showed zero concern nor apologetic. Terrible communication and terrible service.

My mom's car was impounded by Conroe PD and sent here. The representative we spoke with (Steven…read moreMcKay) refused debit card payment and insisted only on accepting cash or money order. This is illegal in the state of Texas. We called during open business hours (around 1:50something pm) but were called back and told by Steven McKay he would be going into a meeting and no one would be available to assist us to get the car back. So we waited for him to contact us after his meeting before ubering there. He contacted my mom after the posted business hours to the facility itself around 7pm letting her know we could come. We ordered the Uber, had to withdrawal cash and she received two calls rushing her on the way there. When we arrived to the location given the business was closed, Steven and his family were pulled up in a car in the parking lot and did the entire transaction outside of the facility in the rain while we got soaked until he opened his trunk and had us stand under it. I still was getting soaked but at least my mom was covered. He refused to make any change for our transaction stating he had no way to provide change so we had to pay over the stated price to pay the total amount and received no receipt of transaction what so ever, at no point did he offer us any way of knowing exactly what we were being charged $271.12 for. Thankfully I had a couple dollars to give my mom or she would have had to pay him $18 and some change over instead of almost a dollar over. But when he thought she'd have to give him a full $20 for $1.12 missing he stayed firm in that he could not give change and would have to take the overcharge. He did accept the almost $1 overcharge and still provided no change. This is illegal. Then we were asked to walk around the corner and across the street in the rain to where her car was locked up. And finally given back the car. I will be taking this up with Conroe PD and bringing to light the predatory towing going on here. We were told this facility is 24 hours by both Conroe PD and Steven McKay. So having to wait 5 hours before being allowed to come due to him having a meeting was illegal as well. Contacting Conroe PD and my attorney first thing tomorrow morning. I also noticed a response from this company to another review on google where they stated Conroe PD sets a $200 tow price and that shouldn't raise before 24 hrs. My mother was quoted over $200 just hours after her car was impounded.

Got my front bumper caved in by an object that fell off a truck and was out of pocket for the…read morecosts. Got three estimates for the work and Woodlands Body Shop was lowest by $300. Brought it in on a Friday and was out by midday the following Tuesday. Repair was impeccable; couldn't tell that it had ever been hit. Washing the car and vacuuming the interior was a bonus. I'd use them again any time.

I had a dent in my front bumper due to a tree branch on the highway that was unavoidable. I took my…read morecar the next day and it was fixed perfectly I just two days. They ordered original parts from the dealer and the labor costs were very reasonable. I have gone to several body shops in two states and this one is by far my favorite. I highly recommend this body shop! Also, the shop was very clean and had quality products and parts.