These guys know what they're doing, and that's what I look for in a repair shop, my vehicles are…read moresome of my most expensive assets, so I like to have a knowledgeable team service them. This team hits all the marks

From the initial contact over the phone while inquiring on their transmission services, they were…read moreprofessionals and gentlemen. Convinced that they were the shop I'll do business with, I confirmed my appt and as soon as I entered their building, I was taken care of as if I was a regular customer. They took their time explaining how they will fix my transmission and assured me they will keep me posted on the progress with my vehicle. And they sure did. They also gave me a heads up on what other services my vehicle would need and provided a detailed and itemized quote which made it easier to understand. Transparency was provided every step of the way and it looks like it's their standards. Just that alone gives me the confidence of returning back for future needs. They went above and beyond with their service and professionalism. True Professionals. Thank very much Gentlemen!

Transmission repair: Pros: very good communication with…read morecustomer, fast turnaround on repairs, up front about price of repairs Cons: cost of repairs. I found the price for transmission repairs was very high compared to other transmission work I have had. I hope that the quality of work is worth the price. But I still recommend this local business.

From the owner: Welcome to Auto Pro Transmission in Montgomery, TX. We believe in more than just providing…read moreservices; we strive to create lasting relationships with our customers. We understand that transmission repairs can be costly and inconvenient, which is why we strive to provide our services at competitive prices and with minimal inconvenience to you. Our team of skilled technicians uses the latest diagnostic tools and techniques to ensure your vehicle is repaired to the highest standards.

Always great service and stays on schedule. Given I've never had them do a…read moreMajor repair but for the basics this place is convenient and consistently good

I trusted them until lately. The last time I took my jeep in. They mis diagnosed it,failed to…read moretighten a very important nut on my steering, and then charged me like $140 for one drill and $120 for another. I questioned it 3 times and never got a straight answer and never got reimbursed for it. The end result was over $3000 spent and it's still not drivable. And I was lucky I wasn't killed due to there lack of quality control . Do yourself a favor and take your vehicle to the shop down the street.

Amazing service! Jim was very responsive and communicated with us very well. He's honest and…read moredependable and I highly recommend him! Great experience!

Jim is honest and incredibly knowledgeable…read more I called him asking about a transmission service on my GMC Sierra after being recommended a transfer case and transmission service at 40k miles. He explained why this was not necessary and the potential negative effects it could have on the life of my transmission. He instead offered his data backed recommendation for a free inspection and potential BG Transmission fluid service between 50-70k miles. Family Auto is not looking to make a quick buck, they're looking to educate people and keep their vehicles on the road! Thanks, Jim!

I am beyond frustrated. I called in for a simple skid plate replacement and was quoted $700 by a…read morerepresentative named AJ. $700. For a skid plate!!! The part itself maxes out around $200 even at a dealership -- so I don't know what the other $500 is for. It's disheartening when you come in being completely transparent and honest about your situation, and this is what you get in return. It feels like the more straightforward you are, the more certain shops try to take advantage of you. I'm not one to leave negative reviews, but I can't in good conscience let this go without a warning to others. Do your research before you come here. Know what your parts cost. Don't let anyone see you coming.

Do not take your vehicle to this mechanic shop, I took my truck there and their mechanic did a poor…read morejob on my truck. They also double charged me , still having issues

Highly recommended this shop is honest, fair, and truly trustworthy. It's rare to find a place you…read morecan rely on, but this is definitely one of them.

My grandson's car over heated late at night, so he left our car sitting outside this garage. The…read morenext morning we talked to them and Justin and Trevor were wonderful about looking at it that day, even though the garage was full. They provided an estimate and fixed what we all assumed was the only problem. The repair price was reasonable and we had no trouble contacting them when we had questions. They took my grandson on a test drive and it did not indicate any further problems. After my grandson finished paying and went back outside. The car would not start. This problem totally bum fuzzelled everybody at first. They replaced one module and only charged me for the part. Then there was another sensor that they suspected. After replacing it-with no charge for labor, then consulting with multiple mechanics, it came down to pulling a spark plug and discovering that it was wet. They took the time to work up an estimate for the head gasket replacement. That job was more than I was able to spend at that time. They allowed us to come pick it up with no additional charges. If they were closer to where I live, they would have made a lifetime customer. The best I can do is to recommend them to anyone that's in their area.

Honest, dependable and trustworthy. I have brought both mine and my son's car here and I am very…read moreimpressed with the staff and the work. They are my only mechanic now.

I took my FOrd F150 to them because my regular mechanic was taking vacation when my AC went out…read more They charged me a diagnostic fee to look at it and said there was a big problem with the entire system. They wanted to put dye in to check where the leak was and said it was leaking everywhere- had to replace all the hoses and may have to get a new compressor, etc. the estimated cost of repair to the AC working was $1800. They claimed to have put in several hours tracking down all the leaks. I told them I couldn't afford that and they would discount the hours to generate good will, etc. I think they charged me around $500 which included an oil change but did nothing for my AC other than an expensive diagnosis. When my regular mechanic came back from vacation he looked at it and said it was a minor problem he sees all the time. He replaced some seals and charged it up with Freon (it is still working) and told me there were no leaks in the hoses and compressor was fine) he charged me $186. So great to work with an honest mechanic! These guys are not honest and prey on people who trust them. Don't trust them and take your vehicle to another place for a second opinion. I think you'll find it doesn't have the problem they said and it will be much cheaper. I saved over $1600 by just saying no thanks.

Bryan did a fantastic job on my Jeep. I was told by a different shop and mechanic that I needed a…read morenew engine. After Bryan assessed the situation it was clear the previous shop did not have the skill needed to fix the problem I had. I so appreciate their skill and transparency on what needed to be fixed and getting it done in a timely manner.

After many years of my car sitting on Nick's lot. The restorations weren't done properly. This…read moreseems like a way for nick to claim restorations when it was a half hearted effort to do them right. Being charged over $30,000.00 and not having anything that was supposed to be done working properly. I took the car to another garage and had him look at the car without telling him what was supposed to be done. When he looked at it he went through several items that nick claimed were done right and he verified that they weren't done right. The second garage was totally independent in that he wasn't doing this to work on the car but a favor to me. I will now take the car to another garage that the second mechanic recommended and see how much more it is going to cost me. Long and short of it I have or had a (warranty) on the work and if I wanted to let nick continue to get the work done right, judging how long it takes when I did take the car back to him I might never drive the car again. And it still wouldn't be done properly. Nick, I think you know who I am and if you want to give me a call please do. Because this report doesn't come close to letting you know what a crappy job your garage did.

Great customer service and solid technical knowledge. I also appreciated their responsiveness in…read moreaddressing an urgent repair.

Extremely disappointing pricing transparency and customer service…read more They attempted to charge over $100 for a component that retails between $18 and $25. When I politely questioned the markup, staff spoke down to me rather than explaining their pricing structure. Even after I provided multiple verifiable sources showing the standard retail value, they only reduced the charge to $75--still a 300%+ markup. A business bearing this name should operate with greater honesty, fairness, and respect for its customers. Proceed with caution and double-check their parts pricing.

The owners are old school and genuinely want to take care of your vehicle. They give honest…read moreestimates and don't try to take your money. They do great work and would highly recommend them. Service is great and good turn around time. I got quotes upwards of 4-7k to fix my door. No I didn't go through insurance. They have fixed two of my trucks now.

My mother chose this location based on vicinity. When it was time to pick her vehicle up (2 days…read morelate per the info given) unfortunately she was ill and I was called in to complete the task. I was met with very unprofessional comments by the owner including, "My mother is the same age as your mother and all I can say is that they just get a little grouchy at that age." Seriously? What's his next comment, "Maybe it's that time of the month" for his younger clientele? Mother simply was calling for updates because no calls were initiated by the shop regarding status of the vehicle. I feel certain that had she NOT stayed on top of the progress on her own she wouldn't have had a car all weekend. Very disappointed in attitude of owner. PS - shop guys did GREAT but maybe they should find a younger owner with a higher level of education and professionalism (oops, was that snarky? -- well, I'm NOT a shop owner.)