These guys know what they're doing, and that's what I look for in a repair shop, my vehicles are…read moresome of my most expensive assets, so I like to have a knowledgeable team service them. This team hits all the marks

I suggest everyone compare the parts prices quoted by theses folks to other sources. In my case…read moreindividual parts were marked up 200% to 1000% over what I was able to purchase retail from reputable autoparts sources. They also toss in 'flat rate' service items that essentially double bill their hourly rate. I AM glad they were so greedy that it sent me shopping and saving about 50% with another shop and about 85% if I do it myself. Go Youtube!

Always great service and stays on schedule. Given I've never had them do a…read moreMajor repair but for the basics this place is convenient and consistently good

I trusted them until lately. The last time I took my jeep in. They mis diagnosed it,failed to…read moretighten a very important nut on my steering, and then charged me like $140 for one drill and $120 for another. I questioned it 3 times and never got a straight answer and never got reimbursed for it. The end result was over $3000 spent and it's still not drivable. And I was lucky I wasn't killed due to there lack of quality control . Do yourself a favor and take your vehicle to the shop down the street.

Amazing service! Jim was very responsive and communicated with us very well. He's honest and…read moredependable and I highly recommend him! Great experience!

Jim is honest and incredibly knowledgeable…read more I called him asking about a transmission service on my GMC Sierra after being recommended a transfer case and transmission service at 40k miles. He explained why this was not necessary and the potential negative effects it could have on the life of my transmission. He instead offered his data backed recommendation for a free inspection and potential BG Transmission fluid service between 50-70k miles. Family Auto is not looking to make a quick buck, they're looking to educate people and keep their vehicles on the road! Thanks, Jim!

My water pump went out right before a long holiday weekend. I gave Rick's a call and they said they…read morecould possibly get it taken care that same day, if not it would be lunch time the following day. I took it in and they got right on it. He thought the part was priced incorrectly due to it being a little higher than what he expected so he called Ford and got the different options (very transparent). Ford was a little slow getting the part over to them but they still had me back in the road by lunch time just like they said they would. I will definitely be going back for some other maintenance/ repairs that I've been neglecting.

Carl and Billy are the best. The work these guys do is outstanding, both in quality and value. They…read moredo all our work. They even helped me when I was purchasing a used vehicle. Can't recommend them enough!

Quick and fast service !!! Very friendly staff. Conveniently off of 249. We re received a coupon…read moreon the mail for my yearly intersections. There is an inspector always on duty.

I am beyond frustrated. I called in for a simple skid plate replacement and was quoted $700 by a…read morerepresentative named AJ. $700. For a skid plate!!! The part itself maxes out around $200 even at a dealership -- so I don't know what the other $500 is for. It's disheartening when you come in being completely transparent and honest about your situation, and this is what you get in return. It feels like the more straightforward you are, the more certain shops try to take advantage of you. I'm not one to leave negative reviews, but I can't in good conscience let this go without a warning to others. Do your research before you come here. Know what your parts cost. Don't let anyone see you coming.

Highly recommended this shop is honest, fair, and truly trustworthy. It's rare to find a place you…read morecan rely on, but this is definitely one of them.

My grandson's car over heated late at night, so he left our car sitting outside this garage. The…read morenext morning we talked to them and Justin and Trevor were wonderful about looking at it that day, even though the garage was full. They provided an estimate and fixed what we all assumed was the only problem. The repair price was reasonable and we had no trouble contacting them when we had questions. They took my grandson on a test drive and it did not indicate any further problems. After my grandson finished paying and went back outside. The car would not start. This problem totally bum fuzzelled everybody at first. They replaced one module and only charged me for the part. Then there was another sensor that they suspected. After replacing it-with no charge for labor, then consulting with multiple mechanics, it came down to pulling a spark plug and discovering that it was wet. They took the time to work up an estimate for the head gasket replacement. That job was more than I was able to spend at that time. They allowed us to come pick it up with no additional charges. If they were closer to where I live, they would have made a lifetime customer. The best I can do is to recommend them to anyone that's in their area.

Dereck is amazing, in and out - always great service!…read more Can't go wrong with them. Five stars all the way!

I just moved to the area and I had to have my hub bearing and an alignment done. These guys did a…read moregreat job. They checked the brakes and informed me that they were moderately worn and didn't need replacing, most places would have told me to replace. Derek was very helpful and informative, he communicated with me through the whole process. I appreciate Derek for making the experience a good one. I will going back when I need other repairs.

After many years of my car sitting on Nick's lot. The restorations weren't done properly. This…read moreseems like a way for nick to claim restorations when it was a half hearted effort to do them right. Being charged over $30,000.00 and not having anything that was supposed to be done working properly. I took the car to another garage and had him look at the car without telling him what was supposed to be done. When he looked at it he went through several items that nick claimed were done right and he verified that they weren't done right. The second garage was totally independent in that he wasn't doing this to work on the car but a favor to me. I will now take the car to another garage that the second mechanic recommended and see how much more it is going to cost me. Long and short of it I have or had a (warranty) on the work and if I wanted to let nick continue to get the work done right, judging how long it takes when I did take the car back to him I might never drive the car again. And it still wouldn't be done properly. Nick, I think you know who I am and if you want to give me a call please do. Because this report doesn't come close to letting you know what a crappy job your garage did.

Why 5 stars? Because my inspections were quick and easy…read more --- --- --- I grew up in Texas but have lived in Florida for the past 15 years. After living in a state where inspections are not a thing, it feels pretty stupid that we have to do this in Texas. And when I say "stupid", I mean it feels like a money-grab for the government more than it feels like something that actually helps the environment or prevents car accidents. (To be honest, I'm not sure what the purpose of these are). So I say all of that to illustrate my irritation for having to have our cars inspected, on top of the 500 other things we've had to do after moving cross-country. But knowing that it had to be done, I went on the state website, put in my zip code and Nick's was the suggestion for the closest business to my house that offered inspections. I called and asked if I needed an appointment or if there was a wait - Nick himself answered and said there was no wait, and that I could pop in. So I came by and the inspection was super quick. The only mild inconvenience is that there were so many classic cars lined up in the parking lot, that we had to very carefully map out a way for me to get to and from the bay with the inspection machine. And later that afternoon, there was even more maneuvering required for my wife's car. But I will be sure to come to Nick's in the future if we ever have car trouble. I like how you're just kind of driving along a residential country road, and then bam - it's Nick's auto shop. It seems like kind of a quiet, neighborhood shop, which is ideal when you're hoping to avoid crazy wait times.

Great customer service and solid technical knowledge. I also appreciated their responsiveness in…read moreaddressing an urgent repair.

Not helpful and act fake when checking in. They do not have the ability to properly diagnose…read moreforeign vehicles.

The owners are old school and genuinely want to take care of your vehicle. They give honest…read moreestimates and don't try to take your money. They do great work and would highly recommend them. Service is great and good turn around time. I got quotes upwards of 4-7k to fix my door. No I didn't go through insurance. They have fixed two of my trucks now.

My mother chose this location based on vicinity. When it was time to pick her vehicle up (2 days…read morelate per the info given) unfortunately she was ill and I was called in to complete the task. I was met with very unprofessional comments by the owner including, "My mother is the same age as your mother and all I can say is that they just get a little grouchy at that age." Seriously? What's his next comment, "Maybe it's that time of the month" for his younger clientele? Mother simply was calling for updates because no calls were initiated by the shop regarding status of the vehicle. I feel certain that had she NOT stayed on top of the progress on her own she wouldn't have had a car all weekend. Very disappointed in attitude of owner. PS - shop guys did GREAT but maybe they should find a younger owner with a higher level of education and professionalism (oops, was that snarky? -- well, I'm NOT a shop owner.)