The two front office women (dawn and the Jeanine) are so accommodating! I called looking to get in…read moresame day but not expecting them to be able to see me and to my surprise they worked me in!!!! I had surgery a couple weeks ago with a different surgeon and was having major pain everytime I blinked it felt like sand was in my eye. I had to bring my two little guys, 2yrs & 5yrs old so it was chaotic. The staff gave them both new toys to play with while I was being seen and were so kind. Then I was seen by Dr. Epstein and he was so thorough even tho he wasnt the one who had done my eyelid surgery originally. He did a quick painless procedure with post instruction on how to keep my eyelids healthy and stye free and instantly my eye felt better. I am so grateful for finding this gem! One of the staff members recommended a beautiful park in downtown Ashland and was so wonderful. Great experience. Hope I don't have to go back but recommend everyone using them. Caring, experienced, efficient and kind dream team.

Reminds me of buying a new vehicle, where they go back and forth between the front desk and the…read morebilling department to attempt a "good faith estimate" or just to provide an answer to a question. The billing department was dishonest and misleading about billing during scheduling of my appointment, arriving for my appointment and leaving after my appointment--I asked numerous times and they were deceptive. Prior to the appointment, I told the billing department my insurance would not pay for an eye exam, as I know my insurance well, and they assured me the insurance would pay for the exam but not the refraction. Two weeks after the appointment, I received a bill for the entire service. The Siskiyou Eye Center is a perfect example of what is wrong with healthcare--you are a $$$ to them. Avoid this place, especially with so many other great choices in the Rogue Valley, like Artisan Eyeworks in Ashland or Medical Eye Center in Medford--they are professional and honest about services and billing. If you suspect misconduct in billing by your healthcare provider, you may contact the Oregon Division of Financial Regulation 888-877-4894.

I had an eye appointment scheduled with this office, but it was canceled after the practice decided…read moreto dismiss my entire family. The office informed us that the decision was made after my wife posted an honest review about her experience. I was never given the opportunity to be seen, and my appointment was canceled even though I had done nothing wrong. It was disappointing to have my care affected because a family member shared feedback about her own visit. Canceling an established patient's appointment under these circumstances was frustrating and forced me to start over with another provider, delaying my eye care. I believe patients should be able to leave honest reviews without worrying that they or their family members will lose access to care. Based on my experience, I cannot recommend this practice. Patients deserve to be treated fairly, even when they express concerns or criticism.

Matt, his wife, and his entire crew are truly classy individuals. There is NOT any better…read moreoptometry center in the Valley: I could run through them as I've been to many, and most have major flaws. Some have gone corporate, some don't have inventory/frame choices, some cater to women and not men only, some have horrible customer service and when you go in they make you feel like you are a burden to them. None of these things apply to Advanced: I have NEVER experienced such great care. Advanced wants to get it right for you and they will--that's their promise and they live up to it. Additionally, they are fun people to work with. I love their extremely broad choice of styles. I've also had some issues with my frames after I totally crushed them when they fell out of my bag, and they were able to fix them on the spot. They also are really great about living up to warranties and getting that sorted in a timely manner. I highly recommend these folks for a great small business in the Valley that gets it right on all levels!

Wow! What a great experience I had here. Dr. Danielson is truly a pro: this is not your "turn and…read moreburn" kind of place. She takes her time, explains everything, and gives a top-notch experience to help ensure you have an accurate read on what you need. Her front of house member has been there 24+ years, and they are an incredible duo. I'm impressed and won't go anywhere else after this experience. Well done and keep up the local vibe--it's night and day difference from what I've experienced in the past at some other places.

I did go to my appointment and had a great experience…read more Reception was very friendly and helpful as well as the person who gave me my eye exam. New glasses were in within 10 days and fit perfectly! Will be back for again next year.

All from the physicians to the support staff are the nicest people I've encountered in a…read moreprofessional setting.

Wonderful care with a skilled, compassionate staff. Everyone seems to know how to accomplish every…read moreprocedure! Incredible

The doctors are great--I have absolutely no complaints about them…read more My issue is with the billing department and front office staff. I was effectively dismissed from the practice because of a $45 copay that went unpaid for more than 90 days. When I called to schedule an appointment with my eye doctor, the front desk told me that my account had been sent to collections and that they could not--or would not--schedule me. I was told I was no longer allowed to be seen by the practice. For context, I had been a cash-pay patient for more than 10 years because I did not have health insurance. During that time, I paid thousands of dollars out of pocket for treatment of uveitis, an ongoing eye condition that is causing vision loss in my right eye. When I finally obtained insurance and used it for the first time, no one informed me that I had a $45 copay. The bill went unpaid for over 90 days, and apparently that was enough to have me sent to collections and dismissed as a patient. I contacted the billing department to resolve the issue. They could not tell me which collection agency had the debt, and they would not accept my $45 payment directly. Frustrated, I left $45 cash at the front desk and left. Two months later, while still experiencing a significant flare-up of my condition, I called again to schedule an appointment. I was told I still owed money, that my account had been sent to collections, and that I had been dismissed from the practice. There was no record of the $45 cash payment I had left. I can't help but wonder whether my doctor is aware that a long-time patient with a serious eye condition was turned away over a delinquent $45 copay, that was paid.

While I have had good experiences at this location, today was another story. Check in was fine,…read moreinitial eye tests were fine, then they stick you in a room for 40+ minutes with no communication or checking in on the patient. Nope, the staff just puts you in a room, shuts the door and that's it. Good luck with your wait time. I went out to check to see if they forgot about me after almost 45 mins or what the excessive delay was and I was told that I need to be respectful. I did not raise my voice or swear. I just inquired about the delay and that this is uncomfortable and frustrating. Don't make it my issue that you cannot treat your patients in a timely manner. I will say their Manager Daniel was a pleasant surprise. He listened, was empathetic and stated that someone should be communicating when there are excessive wait times. His future is bright!

Excellent service! Dr. Hoyt and his staff make the whole experience enjoyable, without the rushed…read morepatient mill feel you get with most medical experiences. Not a fan of Ashland, it is located well away from the busy area in the quiet part so I do not mind. The office was well done to fit in the area also.

I ordered a pair of glasses today and had a great experience from start to finish. The decor and…read moreatmosphere is sophisticated and peaceful. Mary was absolutely wonderful. Best of all, I'm thrilled with the glasses I selected.

This office is truly exemplary! Dr. Brown and his staff are amazing. Friendly, proficient and…read morerespectful of your concerns and your time. Today I had the most extensive and thorough exam I've ever had! Dr. Brown takes his time during the exam to make sure you are comfortable, not rushed and that you understand exactly what is going on. I was shown the photographic images of my eyes as he explained what we were seeing. I have some issues with my retinas that he was able to show me where, and what was happening with them. He was reassuring to me as I had concerns from a prior diagnosis done at a large local eye center where I felt "herded" through and dismissed. This office is so kind, personal and caring. I wish I'd found them years ago! I highly recommend them!!!

My first experience with this office and I was impressed. Dr. Brown is friendly, thorough, and a…read moretrue expert. Easy to have a dialogue with about your history. I was referred by a friend and he is one of the best I have been to. Equipment is state of the art and provides complete information on your overall eye health. His staff is friendly and easy to work with.

My husband and I really appreciated the thoroughness and quality of care that this office extended…read more We highly recommend them and will definitely keep them for our future eye care needs.

Dr. Taylor Oberly bought Dr. Kantor's eyecare business from him. As a result, I went to Dr. Oberly…read morefor my new yearly eye test and glasses. He was VERY happy to see me, told me I needed new glasses, that my insurance was good, and then walked me into his glasses room. The woman in the glasses room "helped me" find my glasses, the usual progressives, the usual sunglasses, non-scratch. Imagine my surprise when the total cost was over $1000! Thank GOD for Insurance, right? Well, we send the glasses off, and then find out, that my insurance had frigging lapsed just the month before. My glasses weren't covered, my visit was not covered, and I got $50.00 from the insurance company for going to a company that was NO LONGER COVERED. And their response? Oops? So I was stuck with a pair of WAY overpriced, really crappy glasses.