We've been blessed to work with Jen for a number of years as part of our HOA Management. Jen is highly responsive (always has been), has always been very helpful and has excellent customer service skills. I appreciate that she shows through her efforts how much she cars about myself, the community and our homes. Thank you Jen for being a rockstar! So glad we continue to have you with us! read more

I have had the pleasure of working with Nick Adams and his team at CJM Association Services. Nick is very responsive and you can tell he cares deeply about his quality of work, and his communication with his clients, team members, and industry partners. Thank you Nick. read more

Our HOA has been working with Jen and CJM for our HOA management for just under a year. I find CJM to be responsive and organized. They handle our maintenance issues with good turn around time. They have a wide range of good vendors. Our financials are accurate and detailed. Good transparency on work orders, invoicing, maintenance, etc. They provide a very personable service. 10 out of 10 recommend! read more

Our community decided to change HOA management companies in 2022 and ended up partnering with CJM Association Services, which turned out to be a great choice. I've dealt with many staff members for many different reasons over the past few years, but the one I've been dealing with most is Ron Rodriguez. He is soooo quick to respond and also very knowledgeable, which I appreciate. New tenants always have lots of questions, and I don't always have the answers. Ron is just at your fingertips. He is very prompt and precise with his responses. Working for an HOA company cannot be easy, but Ron makes it seem like a breeze. read more

Amazing property management company!! They take care of things so well and walk the talk! We are so happy we picked them to represent us.

Service is bad in all directions. Latest great news from them is that they gonna charge 3% transaction fee for ACH transfers. First company I've ever seen that is gonna charge for ACH transfers, ridiculous! Ppl trusted you checking account credentials because wanted to save on fees, greedy company... read more

Jason Marquez at CJM is very helpful in resolving issues and is a monumental improvement since last 2 previous Mgrs. who were intolerable when trying to remedy problems. It's so important that he listens to Homeowner concerns and tries to be fair to both parties. Thanks CJM for having the foresight in having Jason Marquez in management position to assist homeowners. Thanks, Jeff R. read more

CJM dropped us like a hot potato. No warning nor explanation. Makes you wonder. They've been our management company since our homes were built in 1995. Makes you wonder! read more

I am one of the original home owners for Benicia Highlands since 2007. I had a horrible experience with CJM over the Christmas holiday 2021 regarding their vendors for a broken water heater through AT Mechanical. AT Mechanical ignored the request from my tenant to fix the heater, during the cold of winter none the less, for THREE WEEKS. The HOA did not assist, I hired another vendor who fixed the issue in 24 hours. The president was not helpful at all, very check the box exercise for my request to do the right thing to request a rent credit evaluation for my tenant. May 4th is when they provided that feedback and decision, what a joke! There needs to be better regulation for this HOA, we pay almost $500/month for a pool and crap support as home owners. read more

cjm is a nightmare! run like hell from cjm! if you have them, best yet, find a responsible, efficient, ethical company that hires responsible employees! a company that informs you when they shut off auto pay! i'd been requesting auto pay be stopped for over a year! i didn't expect them to do anything! their usual m.o.! they are an abusive horror of a business! the employees are reckless, or uneducated or to lazy to pick up a phone or they just don't care what they do! i've lived there 35 years. i have never missed a monthly dues payment, until i asked them to change me from auto pay to i'll pay them from my personal bill payer. i wanted the change after dealing with the office staff who manages payments. they were a rude, flippant horror. i didn't want those employees anywhere near my bank account. no response for more than a year! i'd call to speak with the billing staff and i was blocked! "she's working on it", "she can't come to the phone now". i stopped calling b/c i got sick, was busy with treatment. out of state treatment. my insurer didn't cover the best treatment, it was to new! i was gone for long periods of time, out of state. in nov. or dec. i called them again! left a message to stop their auto pay and i'd replace it w/mine. no response. until last week when i got a letter from a bill collector and a lien on my property!!! cjm did not notify me they had stopped auto pay! nothing! not a call or note! nothing!! the lien notice was the only notice i got! months after they made the change! i called billing, left messages. to date no one has called me from cjm for over 1.5 years!!! no notice of the change, no response to any calls i made. the whole thing could have been handled w/a 25 cent phone call a few minutes setting up my own bill pay!! not w/cjm! they made my life a living hell, cost hundreds of dollars and maybe screw my credit because their billing department did not notify me of the change!! obscene, negligent behavior by cjm employees! abusive, negligent, do nothing staff and company that i have been paying monthly for 35 years!! i paid an obscene amount to their bill collector a week ago. the check is cashed and in their account! all of my computer access is still shut down/blocked by cjm! i can't pay a bill w/o that information and the office staff won't give it to me!! abusive hell on earth by an abusive, nasty company! run like hell from these monsters! nb: i have paid them on time for 35 years!! never missed a payment! now, i have to hire a lawyer to deal with these horrors from hell! i've been looking for a new home. to get the hell out of this once lovely place, now looking unkempt! thought i found one, but!!! cjm manages it also! i want nothing to do with this horror of a "company" and it's hideous employees! nb: there are 2 male front desk employees. one is new and he is helpful and kind. the other male employee is also great! he has been there a few years. they a both problem solvers and do what ever they can to help members, and they do all the work. the rest of the employees blow members off as quickly as possible! their only goal is to get rid of you! they are not interested in helping anyone! the company (cjm) is dangerous and will try to squeeze as much cash out of you as possible! i live alone. i have no family. my h. is dead. he was the president of the board at quiet harbor years ago. when this place worked and was beautiful! now it is expensive hell on earth! now i have to pay a lawyer to deal w/this hideous business, cjm! run by a horror of a staff! cjm is a disgusting, untrustworthy horror from hell. ditto for the huge majority of their staff that works here! owners! be careful, be very careful. i'm getting out of this hell on earth as soon as i can! unless something drastically changes. watch your wallet! my lawyer is also charging them with financial abuse of an elder!! isn't that lovely! if you buy here, you want to make sure to die young!!! read more

CJMASI was busy sitting on almost 4000$ of my funds which I paid by mistake. When I asked them to investigate, the reply was not germane to my ask. Instead "Let me know if I can help you with anything else". I let that slide by. It is 3 weeks now, since they sent me a refund. They are not providing me with status updates. Their arrogance is unbelievable. They do not check their emails on Fridays and weekends. How difficult is it to deal with urgent issues (which takes few seconds to resolve) by checking their email on their phone? The HoA BOD member was supposed to sign off on the reimbursement request. Something which should take 5 seconds. CJM can't even influence the HoA BOD member to do this simple ask. I am spending hours just following up with these indifferent folks. Such utter insouciance! Can't believe these people are in the Customer Service Business. I am glad my HoA showed them the door out. We have a new HoA company. Phew! read more

Worst of the worst management service ever! They left us without hot water for a week. Very regretful to live in a place managed by them.

This is one of the worst associations to manage your property. I've had multiple issues since purchasing my condo 6 years ago and they don't seem to care about anything but increasing the monthly HOA. We don't have any amenities and it's still going up - started at $460 and now its $760. I honestly don't know what they do, but we still have an ongoing problem with theft and the plants that we do have are dead.... read more

CJM is a trash ass association. They are worried more about collecting HOA fees than actually doing anything. They spend money on the most stupidest things to try to help your neighborhood such as paying for pizza parties and bullshit like that! HOA are total scams and this is nothing different. read more

Jason, thanks for the response; I appreciate that you took time out of your day to respond here. Don't really care what you did in 1996 or 2006; had I lived here in 2006 my review might be different but it is 2019 and you are failing. Yelp is about MY experience with your company so your 15-yo efforts are immaterial to my experience and the review. As I said: "we've had a couple of new people...our latest manager is yet another newbie" Breanna's own LinkedIn profile shows she started in 2015 with your company: May 2015 - Present 4 years 1 month https://www.linkedin.com/in/breanna-krumins-711364a4 She started working with us soon after David Boone was new too, and as you state: "David served for about a year until he left our team" You also said, "Now, the community is working with...a new Certified Community Association Manager, David Bouchard" Another new person, after 2 other new people. I do not think it is unreasonable to ask that you not train yet another new person after we went through this with 2 others. As a customer, I am upset that you chose to do this. That's my prerogative as your customer. So in MY experience with your company there has been LOTS of change in management. -1 star. You: "Perhaps you've not taken the time to sign up for the site?" In my review, I said: "...it was revealed to me that they run 2 separate portals, one for accounting and another for general issues." So when you asked about "the site"? Which one, this one: https://cjmassociationservices.opt-e-mail.com/login/ Or this one: https://portals.cjmasi.com/ Because I have two logins, one for each portal! So that when I change my email address in one portal then I have to change it in another because you can't just run ONE portal. You: "We have a fully functional website through which all communications to the HOA can be made." Which one is fully functional? You have two. So the menu and/or form where I submit an architectural application is in which site? Oh, right that paper form, not available as a web form in EITHER web portal. So I guess not "all communications" then. Cool. You: "there may be some paper forms provided, at the Board's request, for the convenience of the ownership (since some long-term owners don't even have computers)" Surely you jest. It's for "the convenience of the ownership"? Explain to me how ONLY having a paper form is convenient in 2019. This is an excuse for not having a web form, which can be created relatively easily even if you're not a web developer with something like Wordpress--to capture input from a computer, tablet or smartphone. I know it can be done even with PII restrictions because I've done it and am not a web developer. The paper form and a web form would not be mutually exclusive--why not have both? Oh it's at the "Board's request" then? Name the board member who requested it. I'll wait. -1 star for missing quality of life improvements and for making excuses. Here's some less fuzzy facts for you: You allowed painters to paint swatches on homes without notifying the homeowners. January 30, 2018 - To: D. Boone "As I was digging through the minutes and agendas posted on the portal I had a very difficult time opening many of the documents. The PDFs work fine but anything with the .doc or .docx extension seemed to be partially or fully corrupted, either asking me to pick an encoding type (UTF or rich text format, etc.) then producing a largely garbled document or outright telling me the file was just corrupted and could not be opened." May 30, 2018 - To: J. Marquez "I've been trying to get the minutes section and agenda section under the website corrected. I thought it had been taken care, but after dealing with it for nearly 2 years I realize it still needs attention. Some documents are not there while others are just mixed up..." On Jun 2, 2018 J. Marquez wrote:"I just pulled up the site and - wow - what a mess! This is embarrassing - I appreciate you bringing this to my attention. Clearly we have a training issue on this end as these documents should be uploaded as PDF files - and not as word files." ^^ That only took 6 months (after 2 years) April 25, 2017 - To: D. Boone - This is my 5th email now to cjm with no response yet. April 25, 2017 - From: D. Boone - Thank you for your email and your action on this item. Unfortunately, I did not receive the second and third emails you sent... Apr 20, 2017 - To: D. Boone - Hi David, Major discrepancies - my list has a total of 16 homes that should be on the hearings list, you have 5. Mar 4, 2017 - To: D. Boone - There are 18 discrepancies out of the 64 (28%) violations noted in the report. Aug 17, 2017 - I've called Mr. Boone twice now and left a VM message asking about the status of our screens and also for a written description of the paint color so that I could check it out. I've heard NOTHING back. ^^ No balls dropped here -1 star for all this nonsense I'd go on but I've actually hit the max character limit. read more

Breanna at CJM has provided excellent customer service. She has been available to help anytime I've contacted her. CJM is new to our development, and has been extremely responsive. Their web portal is easy to use and I appreciate that it's there, so that I can easily and quickly find what I need. read more

Edited Update: Jason continued to communicate with me throughout this process and I was notified that the tree was approved for trimming. I appreciate the communication even after my review. Very difficult to get someone out to simply prune a large tree that is growing over the roof my house. read more

Stephanie Vargas Senior Customer Care Representative She is a great help and always available to answer questions. The HOA is great and easy to work with compared to others I have dealt with in the past. Our Clayton community is always on the top of the places to live in the state of CA. read more

Response time is.... let's say, I'm still waiting for one from the manager of the property ai live at going on over 6 weeks. These are covid19 times and using it as an excuse into month 4 of the pandemic gets old. I can no longer provide empathy in this situation as EVERYONE has to work with what they got during this pandemic and like my work environment, its been full throttle during these times. Not sure if that's a small business thing (doubt it as I seen other businesses who don't forget their customers/clients), or just a thing with this business since really they just "manage" and collect your monthly dues. read more

I have had professional experience working alongside many Property Management companies and CJM has never failed to exceed their duty. No matter who I have worked with, including Managers and Customer Service, I have yet to hung up a call nor walked away from an email feeling as if things were unaddressed or worried they would not get completed. This year I have worked regularly with many managers and customer service reps at CJM. While they were all fantastic, the majority of my experience has been with Dorel Ilovan, Ruben Mariscal, Stephanie Vargas, Jill Davies, Breanna Krumins, April Ham, Francesca Disbrow, David Boone and Jamie Okazaki. I would highly recommend each and every one of them for the own expertise and high qualifications. Property Management is a hard line of work and things can often get hectic. I applaud CJM for rising the bar, maintaining a professional stance, being a pleasure to work with and for overall just getting stuff done. read more

I've worked with other management companies but none can measure to CJM. This an excellent company with a professional and knowledgeable team always ready to help. CJM remains true to its mission statement as they conduct their operations in a personal manner, individualizing the service to our needs and above all, placing their client first. I would recommend CJM to everyone who is looking for an outstanding service. THANK YOU CJM!! read more

I like having CJM as our HOA management company. They've always been attentive to any of my concerns and are always friendly, helpful and quick to take care of any issues that I've encountered. I appreciate the dedication and competence they provide to me as a homeowner. Thank you guys.. read more

Francesca Disbrow Working for a management company is not an easy task. Managers, at times, oversee various communities and staying "on top" of all the requests and various needs of each community can be quite challenging. I have worked with several management companies over the past a years, and can truly say that CJM does very well staying "on top" of their request. I've especially enjoyed working with Francesca over the past few months. She has been very responsive and always makes sure she has an answer for me. Thanks Francesca and to all the CJM team for all the hard work you guys do!!! read more

I am the president of my HOA, and we have been using CJM as our property management company for a couple of years now. Despite their friendliness, they have made a few costly mistakes, for example: - last year, we had a mainline sewer backup that damaged 3 units. The property manager told us this was covered by our HOA insurance, and she had their vendor remedy the issue and renovate the units (she did not bother with a bidding process either for the renovation). However, she was wrong, and this was not covered by our insurance. We ended up paying $87,000 out of pocket. CJM never apologized, and never offered to use their errors and omissions insurance to reimburse us. - earlier this year, their accounting department submitted the same bills twice for reimbursement. Had I not caught that mistake, my HOA would have lost another $14,000 or so. - recently, there has been an instance where water damage in a resident's kitchen was considered as the HOA's responsibility by the property manager, but when we talked to the plumber who fixed the issue it was clear that this was the resident's responsibility. And there go another thousand bucks or so. Overall, CJM does not seem very good at managing their customer's money. Note that considering that their managers handle 10 or 11 HOAs, it's not surprising. Each HOA probably gets only a couple of hours of attention per week. The result is that emails or phone calls often remain unanswered for some time and you need to constantly remind them. As a result, some of our residents got impatient and became quite rude with the property manager. Because of this, allegedly, CJM decided to just terminate their contract with us. Jason Marquez, the president of CJM, keeps bragging that he has been in the business for 30 years. Apparently, in 30 years he has not learned how to deal with difficult residents without quitting. CJM terminating their contract puts the entire residence in a difficult situation. Overall, I found their behavior unprofessional. On top of that, they charge more than most management companies, because, and I quote, "you get what you pay for"... read more

I don't not recommend them to manage as your HOA, there customer are poorly manage we were direct to talk to April Ham, CCAM of our HOA... we request for there help dealing with our issues that the neighbor been vandalizing our grass and did not even return any any calls ... on there website claim return call with 24 hr .. but no reply read more

I have worked with CJM as our property manager for a number of years and found all the associates of this company to be responsive, knowledgeable and caring about our association property. Charlene and Joe Marquez (CJM) helped to educate our board about some of the challenges faced by HOA boards in CA. The one thing I will say is that the management company is powerless without the commitment and support of the HOA Board who are ultimately responsible for hiring the management company and measuring and monitoring their progress. I appreciate their professionalism and experience but also realize that at the end of the day it is our decision that needs to be taken on behalf of our HOA members. Mike Day - President, Terrabay Park HOA read more

I have worked with CJM management when they managed our home owner association. They where top notch. Tawni and Jason are the most patient people I have met. Our association by no means was easy to manage, but they did it and did it good. They are very knowledgeable and respectful. I know if anyone ask me who make a good management company they would be one of the 1st that I would recommend hands down. Thank you for all you do. read more

Terrible experiences with this company! I would avoid using them entirely. They are non-responsive, irrational, unhelpful and a unprofessional. read more

Our HOA is very please with this Property Management Company. They are family owned with a professional corporate level of service! read more

CJM has been our management company for a few years now and they go above and beyond the call of duty to work with the homeowners and the board of directors. I am an owner and a board member, but also a retired real estate broker. That is how I found them, as a realtor we find most HOA's very hard to work with. But every transaction I had where CJM was involved went smooth and closed quickly. I also worked with them with one of my husbands rentals and I was so happy with the responses, they always returned our calls and took care of problems in a timely professional manner. That is why I was able to convince our board to hire CJM and we could not be happier. JIll Pierce our association manager is excellent and does and wonderful job for us. I would recommend them to any association. Thanks CJM for all your hard work on our behalf read more

I've worked with a few of the managers and staff at CJM Association Services for a couple of years, and I can say without a doubt that they are amongst the most professional in the business. My most extensive experiences have been with Tawni Hughes and Robert Gonzalez, both of whom I would rate as immensely capable and adept at their craft. In working with many other management companies, it does seem at times like managers can 'go through the motions' and not put the extra time and dedication into their position. Both Tawni and Robert care, which is evident in the consistently high quality of their work. Managing community associations can be challenging to say the least, but CJM seems to have a great team of managers and staff in place that sets the bar high in the industry. I take my hat off to CJM and its owners for putting together such a superb team of professionals. If you are looking for a management company that supports it's managers and staff, promotes industry education and consistently strives for excellence, I would recommend giving CJM a call. read more

I normally don't leave reviews but I wanted to leave one for Stephanie Vargas. She has been such a pleasure to work with. She responds to all my emails and phone calls quickly. If there's anything I need she is always ready to assist. Her customer service is top notch. I would highly recommend Stephanie and all of CJM. All of CJM's employees have always been so helpful, and easy to work with. It's always a pleasure to work with CJM! read more

I have been holding off on writing this for quite some time now. But now is the time to express and give my opinion on cjm management. Run as far as you can.  As a owner of one of the properties that they oversee, it has been nothing but a nightmare with cjm management. If you're looking for a robotic company to oversee your property and have no compassion or no understanding or not being there for the customer then you have come to the right place. I have lived at my current property for 4 years now, I have watched the board and cjm management act in very biased situations. I have watched Jamie Okazaki CJM, and Carol HOA President who approves for projects, and has no understanding of what's going on , and ask the management company explain that to me, and ignore other board members and not be inviting, CJM Management gives those members the support. This is something that I want no part of, so therefore I am selling and moving. I will be sure that my next residence will not be overseen by cjn management. I'm sure I'm just adding to one of the many complaints that you have received take care and goodbye.  This is another review listed below. He is so right had to share as well. Now I know I'm not the only one, Jamie Okazski has a way of belittling you. This property management company is terrible....Jaime Okazaki doesn't respond to email or voice mails for 2-3 weeks and when she does she is very rude. It seems she hates her job and takes it out on the home owners. Karma will get her. Sent from my T-Mobile 4G LTE Device read more

Managing a community and the multitude of residents, requests, maintenance, etc is hard! I've worked in the space, so I can relate to what goes into the care and management. You can tell CJM and their representatives care and are always doing the best they can. They are responsive, friendly and go above and beyond. Thank you! read more

I've had the privilege of working with CJM on many projects and all managers are very informative and knowledgeable about their HOA"s. I would highly recommend them to anyone looking for a great community management company. read more

We work with Stephanie on several of our landscape maintenance accounts and she does a great job! She is extremely helpful, prompt and professional. We would highly recommend her! read more

I have worked in the HOA industry for 15 years as a business partner. I can honestly say that CJM is on my top 5 list for favorite management companies in the bay area!! This family owned business takes pride in their work and it really shows when it comes to the associations that they manage. The owners support their managers with education through the major trade organizations like CAI and CACM keeping them abreast of updated laws and changes in the industry. They also treat their vendors as business partners, knowing that they are an extension of their team. If your association is looking for a new management company do yourself a favor and consider working with CJM. read more

Horrible management company...doesn't even have the decency to return people's phone calls and emails. Doesn't follow through with what they say in meetings...numerous other people have also commented at their meetings of the lack of service or response. I would never want to move to an area that was managed by these folks again...terrible! read more

I am a General Contractor that has been partnering with CJM for the past 5 years. I have got the chance to work with all of their community managers, and they are one of the top-tiered management companies in the area, they are attentive to their clients and vendors, and have great workflow processes that allow them to handle to-do items in a very timely manner. Joe, Charlene, and Jason Marquez run a tight ship, it is no wonder they have been around for over 30 years. This family-run management company is a great company to work and partner with. read more

I called Stephanie to send me a copy of my insurance for verification with my bank, and she got them to me in a matter of minutes through my e-mail. Now THAT'S customer service! Mike read more