We have been working with Charles Lassey and ACL Property Management for 12 years! If you are looking for a property manager, I recommend looking no further. He is a true professional. His response is prompt and precise. He is easy to work with. Over the years, when an issue arose within our property, it was handled immediately. I truly appreciate his professionalism, attention to detail, and commitment to providing great service. read more

I've been a tenant a little over a year in an ACL property. It's been a great experience. Recently, a few maintenance issues came up and I sent a request through the portal for the first time. The response was very fast and the communication was great. Everything was fixed promptly and done by people who know their stuff! I am very satisfied with how ACL responds to requests and really enjoy having the peace of mind knowing everything works well again. Thank you! read more

If you ever want to talk to someone - good luck! I've been calling for the past few weeks interested in property management, but clearly they don't care enough to call back. Since they can't even return a phone call, I refuse to give them my business. If that's what it's like to be potential client, I rather not find out what it's like to work with them. Thanks but no thanks. RESPONSE TO COMMENT: To be clear, I called first on May 18, so no you weren't closed and if you are going to have people answer the phone for you and take a message they should as well be informed that you are closed vs. saying you're in a meeting and get right back to me. read more

I highly recommend ACL Property Management. From the very beginning, Charles Lassey has been responsive, reliable, and easy to work with. He communicates very well, always follows up on time as promised, and keeps everyone informed throughout the process. Any maintenance request or query gets an immediate response, and every issue is resolved quickly and properly -- no delays, no follow-ups needed. I really appreciate the professionalism, attention to detail, and commitment to great service. If you are looking for an outstanding property management company, ACL Property Management and Charles are the best choice. 100% recommended. read more

Charles Lassey is a true professional. From the very beginning, he has been responsive, reliable, and easy to work with. His communication is excellent, and he always follows up right on time as promised. He keeps everyone informed throughout the process and is proactive in addressing questions and concerns. I truly appreciate his professionalism, attention to detail, and commitment to providing great service. I highly recommend Charles to anyone looking for an outstanding property manager. read more

Having used ACL Property Management for my home rental property AND recent home sale I can honestly say, if you are looking for a property manager, real estate expert, look no further. Stop, I mean it. Charles and his team come packed with experience that nobody else can replicate. I guarantee you'll never find anything that compares. I can get into specifics but I won't, just know that if you use anyone else you'll be sorry. read more

My husband and I were ACL tenants in Oakland for 5 years, recently became home owners and made the move. It has to be said that ACL is an attentive property management. Over the years, any time an issue arose within our unit, it was handled immediately. There was an occasion where life happened and they 100% understood and worked with us. We dealt directly with Charles, who is great. After our move some mail and a few packages still made their way there and he reached out to us and met up to personally give them to me. I don't know if I was supposed to say that haha but Charles thank you! 1021 will always be a special time in our lives. ACL Property, you guys are awesome! read more

Subject: Discrimination and Unprofessional Conduct in Denial of Housing Application - ACL Properties I am writing to express my deep disappointment and concern regarding the treatment my disabled father received during his recent housing application with ACL Properties. On August 5th, I assisted my sickly and disabled father in applying for a three-bedroom home listed at $3,695. His housing voucher covers $3,495, and my brother and I--both full-time working professionals--had planned to cover the remaining balance without issue. We were told we would receive a response within 3 to 10 business days. However, after the stated time passed and we heard nothing, I followed up with several calls. Unfortunately, not a single call was returned. Eventually, I was able to get through after researching a different contact number. To my dismay, I was told--without much explanation--that the application had been denied simply because I had contacted the office directly for an update. This reasoning is not only unacceptable but also raises serious concerns about the fairness and transparency of your process. Also the representee told that I will usually hear back 3-10 business day on recording after send messages for return call backs or updates. HERE IS THEIR RESPONSES As someone who has worked in property management myself, including as an Assistant Manager and later a Property Manager, I can confidently say this handling was unprofessional and potentially discriminatory. My father's need for a three-bedroom home is tied directly to his health condition and care plan. He lives alone and requires daily support from providers and me, who serves as his live-in aide. Denying his application under these circumstances, without proper communication or consideration of reasonable accommodations, may violate Fair Housing and ADA guidelines. This experience has left us feeling dismissed and discriminated against. It's disappointing to see such disregard for applicants with disabilities, especially from a company involved in housing--a basic human necessity. I hope ACL Properties reviews this case and takes steps to improve how applicants, especially vulnerable ones, are treated in the future. By the way it still on the market. PLEASE READ Reminder: The federal Fair Housing Act Prohibits housing discrimination on the basis of race, color, national origin, sex (including sexual orientation and gender identity), familial status, disability, and religion.Additional laws in your area make it illegal to discriminate against renters based on the following: gender identity, sexual orientation, source of income, use of housing choice voucher (Section 8).Learn more about voucher assistance programs Sincerely, Just knew this was the best place for my father and convivence at 24915 Mead St Hayward and he was shut done :'( read more

ACL property management is incredibly efficient, timely in their responses, and truly a one-stop shop when it comes to property management! I used their services for over 6 years and Charles heads up an incredible team! read more

I applied for a home on 10/20 after completing a tour. While applying I read the process would take 2 weeks! That's ridiculous to be honest. While I did wait, I checked online and the property is no longer available. I called and asked why wasn't I notified. The person I spoke with was kind and assured me I should have received an email. While he was gracious, and I appreciated his compassion this has been the only management company that makes you wait 2 weeks. I also read some of the reviews after I applied and realized I shouldn't have wasted my money with this company. I called the office to inquire why I was told the property isn't available and why it's listed again????? The person I spoke with was very understanding and said she'd pass my info to a property manager, who I'm sure will not call. This feels like a scam ya'll...... just saying!!!! read more

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My usual Goto place to refer landlords! Charles will treat you right. Been doing this a while.

Although the self tour process was easy and very convenient, I waited 2 weeks and have not heard back since I put in the application on July 6th. I also have not received a follow up email stating whether I've been approved or rejected. The application states to not reach out to find status of application but it's confusing on whether to keep waiting or move onto another unit ? read more

Charles managed our property in Fremont for almost 10 years and did a fantastic job. He is one of the most ethical property managers you can find. We lived out of state during this time and we had no reason to worry about a thing since we knew we were in safe hands. Whether it's finding new tenants or managing existing tenants, Charles did an awesome job. Can't recommend Charles and his team enough. read more

ACL property Management. 5 stars just isnt enough ! The entire team keeps you informed, outstanding communication! Making sure clear understanding is kept during the entire process. Truly showing care to the home and upholding the respect and love of the properties . Service request are answered within hours with next steps and dates of ETA completion! GREAT TEAM TO TRUST WITH YOUR PROPERTY. read more

Charles is so easy to work with! He will take great care of you! I definitely recommend him for your property needs.

Business owner is rude and honesty unhinged. They cannot handle an ounce of criticism. No one should have to pay to view property, not even $1.99, the least expensive option available. I've done numerous self guided tours with competitors and have never once been asked to pay to view. I would advise property owners to look at ACL's owner's responses here on Yelp, is this someone you really want to do business with? read more

I have been working with Charles since I purchased my first investment property in 2012 and wouldn't dare to work with anyone else. He is very knowledgeable and professional. Has always pointed me in the right direction! I would wholeheartedly recommend Charles and ACL property to anyone! read more

Charles and team were fantastic to work with. Extremely responsive and always helpful. The process for viewing our home was so simple that I question why every rental property doesn't function this way. We have nothing but positive things to say about ACL and highly recommend them! read more

I've been working with Charles of ACL Property Management for over 13 years and I feel so grateful for this company! As the manager of several properties in the East Bay, it can be challenging to navigate the ever changing laws governing landlords / property managers. However, Charles is an expert in this field, is extremely knowledgeable and well versed in rental housing laws. His insights and advice have been invaluable to me and over the years and have saved me thousands of dollars. Charles has the unique talent of being professional while at the same time making you feel like you're getting advice from a friend who has your best interest at heart. I feel so grateful to have found ACL Property Management and highly recommend this company to property owners, managers and anyone else who is in need of Property Management Services. read more

I would like to say thank you to ACL and Charles for the incredible 10years of service. Charles , was our main point of contact very quick response whenever you need anything done for the house. Charles is very professional and very helpful. read more

After working with Charles for 10 years now, I can confidently say I have never met a more engaged and a more ethical property manager than Charles Lassey. With Charles, I never had to worry about a single thing. All issues from tenants were taken care of promptly including finding the right kind of tenants in a rapid manner. What sets Charles apart is that he doesn't just do what is bare minimum for the job. He goes above and beyond - like finding the most affordable but reliable handy men, vetting the renters properly and thoroughly, suggesting when making certain repairs could lead to asymmetric rent increases (this was big for me!), coordinating and taking care of everything between repairs and complaints with just the right amount of communication with me without overwhelming me, upkeep between tenants, etc. I will be engaging Charles again next year if I end up buying another property. I have also referred several of my friends to Charles some of who went on to engage him and are sincerely happy with him. Great job, Charles! read more

ACL thank you for a pleasant service very much appreciated , everything from paying rent to maintenance request are effortless and response time and resolutions are fast would definitely recommend to everyone . read more

ACL Property Management - Our home in Hayward we rented - Property Management Near Me - Hayward, California

Two years ago I reached out to ACL property management and let me tell you I've never experience the customer service these guys gave me. From the moment I reached out the staff was very efficient and coordinated around my EXTREMELY busy schedule. The home viewing and leasing establishment was so easy and stress-free. The whole time I was connected with Charles Lasssy who is the absolute's best! Very informative and assuring. The home I rented with them was very cozy, clean, and fully functional. communication with maintenance request were a breeze and repair/handled with time sensitivity. I will definitely keep these guys in mind for future leasing consideration. read more

I've had the pleasure of working with ACL property management for over 6 years. Charles does an amazing job at giving owners peace of mind when renting out a property. I trust his keen advice on landlord issues whether it is tenant screening, repairs, or navigating a difficult period such the pandemic. He is a real people person - kind, respectful, great customer service to you and the tenants. I recently listed a property for sale. Without my asking, Charles took extra measures to tidy up the property to make it look nicer. He goes above and beyond for his clients. I highly recommend ACL to all property owners. read more

I was referred to Charles at ACL Property Management by a friend of mine who knew I was looking to rent out my property and that I didn't have a lot of time to be involved in the day to day details. I am so glad that I found Charles! He has been managing my property for a year, and I highly recommend working with him. To me, one of the best signs of a property manager is that I rarely hear from him! When I was ready to put my property on the market, Charles staged my unit, took pictures, handled the listing, and found quality tenants. If there are ever maintenance issues with the unit, Charles handles them swiftly. Whenever I reach out to Charles with questions or requests, he is very responsive and acts super quickly. I highly recommend working with ACL Property Management and only wish that I had been introduced to Charles sooner! read more

Mr. Charles Lassey is the best ! Mr.Lassey has been great to work with from start to finish! He's a great communicator and very professional and prompt with his responses and updates. I really appreciated having someone so professional to ensure the whole move-in and out process went as smoothly as possible I highly recommend him.. thank you for everything read more

When I toured my rental, ACL made my process efficient and painless from my approval process, fast maintenance turnaround. While also obtaining a high level of professionalism. My entire experience has been incredible. Thanks to the ACL property management and your team for top tier customer service every step of the way.. read more

they charge just st to view the place and you cannot go into the physical offices ce to view

Charles has been my property manager for 6 years. Over those 6 years I have never had any issues with rental payments or getting repairs to the property done in a timely, cost-effective manner. Charles has a very quick response time to any inquires. He also has a quick response to the tenants when they have any issues with the rental property. Happy tenants make good tenants!!! Highly recommend Charles for any property management needs. read more

I had the the opportunity to view one of the properties ACL has on market. Very easy and seamless. I particularly appreciated the fact i could view on my own time/ schedule. I submitted an application and we approved to move in within 3 days. I haven't rented in years and I'm pleasantly suprised at how automated and user friendly things have become since my last experience looking for a rental property in Hayward. read more

I've been a client of ACL Property Management for 8+ years. During this time I found the team at ACL to be very responsive and easy to work with. The ACL client portal provides a simple and effective way to pay rent, submit work orders and contact property management staff. Charles, has been my point of contact for the entire 8+ year period and I found his professionalism and helpfulness exemplary. read more

My experience with ACL Property Management was highly favorable. Mr. Lassey was always attentive to our needs as tenants and extremely professional, while still being personable. Anytime we had a concern Mr. Lassey was on top of it and did all he could within his power to communicate our concerns to the home owner. This is a trustworthy company that I would recommend to others and also utilize in the future. read more

Our experience with ACL property Management was GREAT! We stayed at a Townhome in Hayward for almost 1.5 years. The property is well kept, professionally cleaned and move in ready unlike other places we've rented previously. The process when first renting the home was a breeze and quick! Charles was always very responsive and quick to answer any of our questions. No major maintenance issues with the property either! The move out process was also very smooth and Charles was always available to chat if we had questions regarding move out. My hubby and and I would've stayed at the property longer but we finally purchased our very first home. I highly recommend ACL Property management. read more

Mr. Charles Lassey,  I have know since our days in college at Cal Poly.  His strong work ethic, common sense approach, and positive character I experienced back then and so I knew he would be the guy to work with on my real estate purchase in San Diego. It was supposed to be a straight forward deal, however, it proved to be a challenging one.  These challenges allowed Charles to demonstrate why 15+ years of experience is so invaluable!  His knowledge base, professionalism, and dependability enabled him to take control and navigate the process when it would take different turns. He was a wonderful "expectation manager!" To have someone on your team that can communicate effectively with all parties and make sure you understand things the way it supposed to be meant shows his high level of efficacy and understanding of people. He eventually flew down to San Diego for the signing and he was able to share in the joy of getting this deal done! When considering someone for your real estate services he is one of the best to have on your team. My family and I thank you, Charles, and are forever grateful for all your time and effort.....we wish you continued success! read more

I rented from ACL Property Management for 7 years in Hayward, CA. I would still be there if I hadn't purchased a home. Mr Charles Lassey was one of the best property managers I've ever had. Anytime time I had any maintenance issue I received a quick response. The process for paying rent was quick and easy. Anytime I conversed with Mr Lassey he was always pleasant. I know that he genuinely cared for the best interest of not only the property owners but also me as a tenant. If I had property to rent I would hire Mr Charles Lassey. read more

My wife have been renting for 7 years now and ACL property has been the best management company we have ever worked with. The property manager Charles is very informative and his communication with us has been awesome! Thats all you can ask for from a property manager. I highly recommend any new tenants to ACL Property because they have been AWESOME!!! read more

My friends and I were first time tenets in an apartment off-campus and Charles helped us out tremendously with navigating all the logistics on living in our apartment. And although he lived far from our property, he would always come through when we needed him. read more

Professional, Timely, and Friendly - Awesome Experience I was a renter with ACL Property Management for two years. The property management service was great. I couldn't have asked for a smoother experience from beginning to end. Charles was friendly, professional and responsive to my inquiries and requests. The property was clean and in a very good area. I never had any issues. All repairs and services need were completed in a timely manner by professionals. ACL handled a pretty complex issue very efficiently and timely. Outside of the superior service, the apartment was a GREAT deal compared to other places I looked at in the Bay Area. I commuted to Menlo Park everyday and found the space and cost to be a deal. I highly recommend working with ACL for your rental needs! If I ever moved back to the Bay Area, I would definitely check what properties they have available. A+++ read more

1st I do not even think it's legal for them to even be commenting on my personal information like credit and if anything it is highly unethical. His employee John is the one that told me that they don't do regular credit checks and they do their own kind of search. In response to that I sent a screenshot of a report another property management company pulled just two days before and sent me (as required by law) to show them that's the score they pulled. Hardly fraud like this clown wants to say. 2nd as stated in my review I reached out to Charles to see if he could help but it's is obvious that he ignored a prospect in need of help from his abusive employee. I asked several time for a managers contact info from John and he flat out refused. As one professional does I reached out to him on LinkedIn to see if he could help. Through that search I was able to find his WORK email not his personal one as he lied and stated. It is clear this is not a company you want to be working with. If anyone is committing fraud and lying it's these people. Reviews are so consumers can post about their experiences without being retaliated against by the company. Lying about what happened and commenting about my personal information is wrong and maybe even illegal. I've taken screenshots in case they try to take it down and I will be reporting that as well. I called twice lol TWICE and as previously stated it was not for status. They just expect to take your money and leave you hanging for 2 weeks while they take many others money too then select whoever they feel like they want. I have no problem putting the email I wrote this idiot here. In no way did I tell him why I should get the unit. I asked for his help because his employee was clearly going to go out of his way to pass us over and discriminate. Funny thing is we actually ended up finding a way nicer place with a more established professional company and we qualified with flying colors. A deposit that was 3600 less than the one they were charging at that. You can take this review and a clear retaliation how ever you want but if you decide to hire this company or rent one of their properties you will have to deal with these two. To call me a poor quality applicant is just a comment on how this company is a scam. Me and my partner make over 4 1/2 times the listed unit , we have EXCELLENT rental history, can more than afford the listed unit. As for credit we fell short but we have zero debt and can more than prove our abilities to afford and care for this unit. Johns words was they cared about credit last and income matters. Well me and my partner make have a combine household income of almost 200k. This man is a liar. Everything I posted is the honest truth and not exaggerated at all. read more

This has to be the most unprofessional property management group I've encountered. I submitted an application for a property, in which they say takes 1-3 business days for an approval. Then once the 3 business days is up, they tell you it takes up to 7 business days. I called to follow up, and spoke to 3 different customer service representatives that were all extremely RUDE.! Rhey, whom I spoke with first told me I needed to keep waiting and to stop calling in to follow up. Maui, whom I spoke with two days later, refused to give me a managers point of contact and hung up in my face... after calling back, I spoke with Jennifer who also refused to give me a point of contact and had me on hold for 20 minutes just to ask for my number and tell me she would have someone call me. Terrible customer service, and as a property management group I would expect a higher level of professionalism. read more