Acting as agent for HOA, Intempus failed to send me a bill for two years then charged me $6000 in late fees. All previous property management companies billed me. California is not a portal-only state. read more

Rose R and Evelyn C moved into Intempus Property on December 13. This is a delightful cottage and suited for our needs. There are several concerns with maintenance repairs and safety. We called Intempus Property Management on December 18 and Paulo Prado serviced our call. I appreciate Mr. Prado taking time and patience to hear us and guide our thoughts and understanding what was needed to keep us senior citizen tenants happy in our new home. Thank you so much Paulo for professionalism with a touch of tender care! read more

We hired Intempus in 2018 to manage our primary home as a rental so we could move down to SoCal for a job opportunity. They found a great couple that fit in perfectly with our neighbors and we couldn't have been happier. I mean, I was a little miffed when our property manager, Eugene, eventually handed us over to the guy who had previously been assisting him, but I could tell the new PM sincerely wanted to make us happy so that was weird but fine. Then, last year those renters moved out and our relationship with Intempus began to slowly unravel. We had moved back up to the Bay Area into a rental so when Intempus started telling us how much things were going to cost to get the unit move-in ready and I was able to drop by and see the work myself, I told them to not bother and I'd take care of it myself. I don't consider myself a cheap person, but I do value results for my money. Billing was nuts and took time to figure out what things were for and to contact Intempus and then wait for items to be credited. I ended up finding all my own contractors who were significantly cheaper and faster than the ones Intempus had bid. I'm guessing my house was rented out at a minimum 1 month faster because I got the work done myself. Turnaround time at Intempus had started to be simply lazy and billing even more inflated. Intempus ultimately found us another set of lovely renters (I will 100% admit that they are excellent at that). However, there were several repairs that needed to be done that Intempus dropped the ball on, BIG TIME. At the end of the 2nd month waiting for them to get an exterminator out to the property I decided to cut them loose. Our PM, Mike, meant well (I think), but I didn't want permanent damage to my house or to lose my tenants. Intempus never gave a good excuse or reason for the terrible project management on their part. I emailed them my 30 days and I didn't even get a "bye". My overall experience wasn't terrible, but my feeling in the end was that if you're not coming to Intempus with a multi-million dollar piece of property, an apartment building, or multiple homes for them to manage, then realistically you're going to be VERY low man on their list of priorities- and you should go elsewhere. read more

My wife and I were tenets of Intempus in California for ~5 yrs and overall had a much better experience than any of the ~5 other places we've rented across 3 state the last few years. The main things that set them apart were their responsiveness and integrity. We never had an issue getting a service request addressed asap. There was a bit of a mixed up with returning our security deposit, but after talking to them, they took care of all of it. In my mind, they stand out among property management companies and I would gladly recommend them to future tenets or owners. read more

This management company is horrible do not hire them for your HOA. They do not follow the CC&R's. They are rude when you call the office and they do not help you when you have questions. I think they scam people just to get the most money they can. read more

I served for over a year on the HOA board of a condominium that was managed by Intempus. I found Intempus to be highly experienced and effective in managing the condominium and assisting the Board in making good decisions and carrying through on them. Intempus management is well informed regarding the laws & regulations applicable to HOA's and sought to ensure that the Board adhered to them. Intempus is also well organized and responsive to the needs of condominium communities. A particular shoutout to Eugene Korsunsky, President, who oversees all of Intempus' business and to MaryBeth Forcier, who is the day-to-day manager of my particular HOA community, among others, on behalf of Intempus. Both of them work hard to keep our HOA community running as smoothly as possible. read more

Horrible company/property management. Everyone is so incredibly rude and unprofessional, I would never rent a property they manage again. Steer clear at all cost! Alexis is the absolute worst! read more

Don't let this company fool you about having the best customer service. It's exactly the opposite. They are ridiculously slow on responding back to emails. If I'm even being nice about the turnaround time of a reply, it's been a minimum of 2-3 weeks to get any reply back. Maybe it's not the case with every property manager at intempus, but is the case with Cassandra. It's understandable how busy it can get but to not even send a simple reply back that you're working on it, or a tbd on when they can get you an answer. Maybe Intempus needs to hire more support/property managers because it's pretty insane how long you have to wait for a reply or even adequate help from them. They only reply quickly when it benefits them. read more

If you are a property owner, I would not entrust Civitas Property Management with its management. We worked with a property manager at Civitas named Faith. There were countless communication difficulties. She replies to communications nearly instantly when it is to her benefit to do so. But when it is not to her benefit, she ignores the contact altogether. Rob is the new owner of Civitas. Civitas pricing is more expensive than other property management companies. Rob explained that their higher pricing because of their superior service but we experienced inferior service due to the communications issues. It takes quite of bit of entitlement to ask a Bay Area property owner to entrust you with their property and charge more for a service then not respond to communications from your client. Working with a property manager should solve problems and not create more but for us it did. With so much competition, healthy relationships with clients are the lifeblood of the real estate business so Civitas' approach is unfortunate. Your mileage may vary. Perhaps others might have had different and more positive experiences with other property managers at Civitas. read more

(this would've been posted in 2022 but I never created my Yelp account - it saved the draft and I hated this experience so much I might as well post it 2 years late) My roommates and I began leasing a house in July for this upcoming school year through Intempus. Thus far, no one has moved because our University doesn't start until September 20th, but we have somehow received over 10 charges not related to our rent. Three separate times Intempus tried to fine us for there being "a mattress on the lawn", despite us repeatedly telling them we were not even at the house or on campus. For the month of July, Intempus tried to charge us the utilities for the past 6 month of usage, although they claim that was an accident. Once we did finally receive our utilities charge, it was $150 more than an our property manager had said the average was. Keep in mind that is despite not being on campus and using utilities like electricity/water. Besides issues like this, it couldn't be more apparent to us that Intempus doesn't care one iota for its tenants and is truly only concerned about profit. Look no further than the "convenience" fee to pay rent online. I guess it'd be more convenient if we mailed them a check? read more

Strange people. Notice how the "reply" mentions managing my property *again.* Civitas has never managed any property of ours. I don't even think the person writing that reply knows who I am. So glad we found someone else! read more

Are you looking for a new place to live but you'd rather stand around doing nothing while waiting for agents that will never show up? Do you hate dealing with people who know how to run a business? Is driving needlessly across the bay area after taking time off work one of your hobbies? Look no further than A&M Property Management. A&M's crack team of "professionals" are rigorously trained to deplete your limited time and patience. - Stand around at night in the rain with other prospective tenants and wonder what you're doing with your life. - Enjoy the world's most irritating hold music while you try to figure out what's going on. - Listen in amazement as you're informed that you and all the other groups of candidates huddled around you for warmth have all coincidentally mistaken their 4:30 appointments for 5:30 appointments. - Make a new appointment, sure in the knowledge that you can't possibly be stood up twice. - Wait around for 30 minutes at your new appointment time with different groups of home-seekers. - Call and discover that the house has been taken off the market and no one bothered to call and cancel the viewing appointments. Don't bother with this company, they don't care. If you're a homeowner beware, they're likely to rent your house to a narcoleptic heroin addict because he fell asleep on the doorstep and was the only one there when an agent finally showed up the next day. These incompetents have no courtesy and they certainly don't what they're doing. How do I leave a negative star rating? read more

I met James about two years ago when he answered the phone around 8:00 in the evening. I was actually expecting to hit voicemail since it was after 5:00 p.m.... on a Saturday...very close to the holidays, so when he picked up the call, I was slightly startled! From that moment, I was so grateful to have him on my side. James is always professional, prompt and kind. He patiently answers any questions, works around my hectic schedule and makes sure that everything is always taken care of. Whenever I need anything, he is always a phone call away and usually returns emails and phone calls within 24 hours. The property management business can be hit or miss in terms of service and follow-through, but not the case here: James and A&M management are just the best to work with! Highly recommend! read more

First time dealing with a property management company and I have to say, it was the best experience ever. Patti and Maria were always professional and attentive to any and all concerns we had as tenants. They walked us through the move out process and processed our deposit with a quick turn around time. Made the transition smooth and even did the final walk through on a weekend so we didn't have to miss any more work than necessary. The only reason we moved is because the home is being sold. Otherwise, we would have loved to stay and work with A&M Property Management team Patti and Maria!! read more

Rob is the property manager for my 9 unit apartment complex. He is excellent at the role and it is such a pleasure to work with him!! He is attentive to detail, responds promptly and most of all works to help you. Had a question on pets - 30 mins (because it sent email very early), need a doc for bank - 10 mins, addressing issues related to contractors - super promptly but courteously, I can go on on ... he's done a fantastic job since the time he took over!! Someone can do all this and be a pleasure to work only if they like their job!! And this shows up in the 5 star reviews he's received from almost everyone who added a review. read more

This property management is horrible. Christina to be exact. She never served the tenants with proper notice when inspections were to be done nor when they needed to do pest control treatments. She tried to have a tenant sign a form that she did not fully understand due to a language barrier. Then also tried to force this tenant to get rid of her pet that was with her in the unit years before this property management took over. She thought that should could try bulling an elderly tenant but got shut down after family members stood up to her. There was no need for her mistreatment of an elderly person but her disgusting behavior is also known with her past employers with other property management companies. This property management has been know under another company name and I recall my family having issues with them as well. They act nice at first but then treat you as if you are an inconvenience when they are to provide repairs services, inspection notices 24 hours before hand, and to return phone calls or emails in a timely manor. But careful when entering any leasing agreement with this property management. Keep copies and ask for copies of all documents, and also keep communication to emails for future reference. After phone calls email to clarify what was discussed because later on Christine would change what she said when confronted about what was discussed. Be careful and again document and get copies of everything. read more

Why can't all Property Management Companies be like this? Every interaction I have had with A&M has been professional, courteous, and seamlessly effortless. They are clear, concise, and have honed their procedures in a way that has eradicated any complications. In the event of any complications, they respond quickly and handle whatever problem or concern you have in a more then timely fashion. A&M helped move me into a wonderful well kept two bedroom! When my lease was up Patti also took the time to help me find a new place. After searching countless apartments in the Bay Area, it was a breeze working with Patti: she was there on time, she confirmed appointments, she followed up with you afterwards, and she answered every single question I had, even before I had the chance of asking them! Not only did Patti know about the actual complexes, but she was also able to let me know about the surrounding stores, parks, and attractions--- which is very helpful when considering your next place to live. Maria, responds very quickly to all emails and phone calls, and explains everything in a way that is easy to understand. Not only are these ladies great people, but they are even better business professionals! Everything is done on-line, which makes it easier to submit rent, submit documents, etc. I would highly recommend the use of A&M's services to anyone who is looking to have their property rented, or for anyone who is looking to rent--you will not be disappointed!! read more

Kimberly was an excellent property manager for Intempus. She is extremely knowledgable about the market and extremely responsive more so than other property managers that I have worked with. I highly recommend her. read more

I've worked with Civitas/A&M for almost 3 years. They have been nothing but helpful with the many issues that arose over the years. The connections they have to contractors for repairs, etc are exceptional and affordable. Recently, Rob was my agent to sell the home I was renting and the transaction was incredibly smooth with a very quick closing. Given I was out of state, Rob handled everything for me remotely with immediate response and resolution of any issue or transaction. I would highly recommend this company for any real estate needs. read more

Rob was a huge asset to me while I was looking for an apartment. He gave me strong advice of what to look for, my options and wanted me to get what was best for my fiance and I. After we found a place, he was helpful in making sure that we were not getting taken for granted as first time renters. I highly recommend A & M Property Management! read more

After 5 years of managing my own property, I decided that It was time for me to hire a property management firm to help me. After doing some much research, I decided to work with Civitas Property Mangement and they did not disappoint! Working with Faith and the entire team at CPM has been amazing, from the start Faith took the time to explain certain steps and answer any questions I had. CPM has exceeded my expectations. Faith has kept open communication with me with constant updates along the way, and as of today, we finally leased one unit in my property and it was a seamless transition from beginning to end. As a property owner, I highly recommend CPM! read more

Called Civitas Property Management four times over past three days but not a single call back back. Somebody did pick up the phone on one call. They told me they somebody would call me back, but I never got a call back. I get the feeling this is a rinky dinky outfit. Updated 1/25/2018 - After using the online chat, I was able to eventually talk to Maria who did help me access to online portal. She told me its usually 1 day response. She was very nice and helpful, but having to call over and over to get somebody to call me back was an unpleasant experience. read more

Rob was my Property Manager for a few short months and it was such a pleasure to work with him! He took over the property from our previous property manager and needless to say, I would have definitely stayed longer at the apartment if I was able. Rob was so attentive, friendly and honest. He responded to emails quickly and resolved any problems with the most detail. It was surprising (and really awesome) to have a property manager who was considerate of tenants and wanted to make sure we enjoyed living there as well. All of Rob's team (maintenance, etc.) were also incredibly respectful and punctual. They were easy to get in contact with and made sure to let us know in advance if they were going to be late or needed to reschedule. For example, when our laundry machine broke, I emailed Rob and the machine was fixed literally the very next day. It was so refreshing to have someone take care of the facilities in a timely manner. The move-out process was really simple as well. Rob answered all of my questions, helped my roommate and I with our transition out and worked with us until the day of move-out to make sure we got our deposits back as well. I think this goes to say that if you're willing to work with other people, be kind and respectful, that you will also get that in return from Rob and his team! I would definitely recommend A&M Property Management to others, I'm not sure if it can get any better! read more

I have been using Civitas Property Management to manage by condo for a little over a year now and they have been fantastic!!! They found me a great tenant and took care of the whole move in process. Since he moved in, on a couple of occasions something needed to be repaired and Ryan has handled everything that needed to be done with absolute professionalism. I honestly do not know what I would have done without his help. If you are looking for a property management company to take care of everything for you at all times, Civitas is the company for you! Thank you so much Ryan and Civitas for taking a huge load off of my shoulders. Owning a rental property has never been easier thanks to you. read more

Dealing with James has been a nightmare! Returned our keys and did a final walk through well over a month ago. Emailed James last week to ask for our deposit and said it would be mailed over night and here we are still waiting for it! Not to mention his rude condescending attitude! Glad we will not have to deal with him anymore after and if we ever receive our deposit! read more

Civitas Property Management takes the time to make sure their properties are well maintained. They are quick to respond to repair requests and have streamlined communication and payment processes via an online tenant portal. Their care for their tenants and their willingness to make things right make them an excellent property management company! read more

I used A&M for 2 years now and had a great experience with them. The property they are managing is my first rent-out and I didn't know what to do to get it started but Patti helped me a lot and she almost did everything for me. I was staying at the property a few nights per week before I started renting out so there were a few furnitures to be removed and I had to have the walls re-painted. Patti coordinated to get rid of old bed and recommended me a very reasonable painter and cleaner (even she managed them to finish their work). I really appreciate her work and I completely rely on her to keep managing my property. read more

Rob, Maria and the rest of Civitas' competent team takes care of our 15-units' HOA needs. Now that it's nearing a couple of years since they've tended to residents' needs, we thought it was time to write this review. Whenever residents have issues to report, we can easily submit via their portal. Every request we've sent has been dealt with in a timely manner and we've been happy with every contractor and treatment provided, including pest control, replacing window frames and roof work. Their level of communication has been excellent and friendly/professional at all times. Highly recommend! read more

I've know a lot of property managers. Some just care about the money and not the tenants or the owners. Civitas really cares, which is rare in the Property Management industry. Top notch. read more

Consulted with Thomas in regards to Property Management Operations. He is very knowledgeable and caring in regards to handling tough situations. Its good to have someone who has got your back 100% regardless of what complex issues are going on. read more

We had a great experiences with Civitas. We are loving our new rental. During the process, Faith was always ensuring things were completed in a timely manner. The management company is very responsive to any issues we might have since we have moved in. House is perfect size. Area is quiet and peaceful. Love it! read more

After some fairly interesting experiences with our previous property management company, we decided it was time for a change and started the search for a new manager. We have a small (7 units) HOA and we needed a manager who could take on the tasks that we found were eating up too much of our time as volunteer board members. A&M entered the picture with an immediately appetizing quote for services, better technical capabilities by far as compared to our prior managers, and a much more personable experience for the board and association members. We met with Rob and, after allowing us a therapeutic venting session, he filled us in on the services A&M would be able to provide for us. We switched about 3 months ago and so far we're quite happy with the level of service, the availability of the folks at the company, and the price point we are at. I will continue to update this review as we go through the yearly cycles of budget, contract, and vendor management. read more

These guys are great! Patti managed my unit for me for 4 years while I was out of the country and I NEVER lacked for rent. She screened the residents carefully and took care of any issues that came up so that I can complete peace of mind. I recommend her to all of my friends and to other owners in our HOA. She is the ultimate professional. read more

I am so glad to have A&M Property Management for my townhouse. The management team is very professional, courteous, and knowledgeable. Always quick response to my emails. I was nervous about having a rental property due to horrible stories about tenants. I saw Maria and Patti put lots of efforts to find the good tenant and make sure things to go well. I highly recommend A&M Management to others. Thanks!!! read more

I'm once again finding myself relocating so I gave my old contacts a ring - within less than 24 hours we had my place listed and interested parties scheduling viewings. Highly recommend Maria, Patti and the rest of the team here. read more

I am very happy we found A&M Property Management to handle our property. They were first to return our call, very professional and open to meeting with us on a Sunday! We received personal attention and they were great about explaining and guiding us thru the process. In 2 weeks we had our tenants in place and they turn out to be just wonderful. They took care of our property and treated it like it was their own. In the past few years Patti and Maria helped us with any issues that arose at the property, even forwarding us important mail and personally meeting appraiser for our refinance. I would recommend A&M Property Management to anyone who needs guidance in renting out their property. read more

I used A&M Property Management to manage my property in the Bay Area. I was very please with their work. They took great care of my condo and always kept it occupied. They are reasonably priced and are always easy to reach which is very important to me. read more

About 2 months ago I made the big decision to move out of the country and rent out my home in San Jose. As this was my first time renting out a house (not to mention moving abroad), I was about as nervous a Nellie as one could be. Rob did an incredible job explaining everything to me, getting top dollar for the monthly rent, finding great tenants, getting me and the house ready, and basically making the whole process almost stress free for me - at a very reasonable price. A lot of work went into getting the house rented, 4-5 open houses, numerous flaky applicants and other drama that I didn't have to deal with at all since Rob managed everything. He even negotiated the sale of some of my furniture to the new tenants for more money than I requested! Rob also is a realtor, I will definitely use him and his negotiating skills for any property management or realtor needs that I have in the future. Very glad to have found Rob - he took care of all the rental hassles so I could stay focused on the other parts of my move. He was experienced In every part of the process and always had solid suggestions for me for things like handymen, cleaners, etc. Highly recommended! read more

I was renting a property when Rob took over A&M. It was a pleasure to work with Rob and the team. When I had a service request it was easy to log it online and the service companies call quickly. It was easy to set up auto payments and check my account as well. When it came time to move out, Rob helped broker a win win for all involved. The walk through was easy and I received my check within a week, far faster than required. Where some managers seem focused on the owners, Rob understands a happy tenant is an asset to the owner. I highly recommend Rob as a renter. read more

While looking for a new place to live, I toured a property A&M were managing and liked it enough to put in a rental application. I won't bore you with the details, but I found myself in the situation (through my own mistake and careless behavior) holding a signed lease for the property but wanting/needing to get out of it. Resolving this problem could have been extremely messy and painful on both ends, but Maria went out of her way to get the property re-rented right away (up late talking to me and others all weekend), and released me from the lease with no additional problems. It was in no way their fault, yet Maria handled the situation with grace. Thank you, Maria. read more