I've been a tenant a little over a year in an ACL property. It's been a great experience. Recently,…read morea few maintenance issues came up and I sent a request through the portal for the first time. The response was very fast and the communication was great. Everything was fixed promptly and done by people who know their stuff! I am very satisfied with how ACL responds to requests and really enjoy having the peace of mind knowing everything works well again. Thank you!

If you ever want to talk to someone - good luck! I've been calling for the past few weeks…read moreinterested in property management, but clearly they don't care enough to call back. Since they can't even return a phone call, I refuse to give them my business. If that's what it's like to be potential client, I rather not find out what it's like to work with them. Thanks but no thanks. RESPONSE TO COMMENT: To be clear, I called first on May 18, so no you weren't closed and if you are going to have people answer the phone for you and take a message they should as well be informed that you are closed vs. saying you're in a meeting and get right back to me.

I was looking for my review of Hayward Property Management & working with Matt & I can't find it so…read moreI am making another one. I have a non-standard rental unit (a rear cottage behind my house, same address, shared utilities.) These used to be called Mother-In-Law cottages & nowadays they are called ADU's. The cottage was empty & I was looking for a Property Management Company. Small cottages are not managed by large Property Management Companies. I called around & found Matt at Hayward Property Management! From the very beginning Matt was interactive & he was so easy to work with. Matt explained the new to me rental screening process, scheduling video viewing appointments, installing a lockbox. Matt is a Full Service Property Manager! Matt posts the rentals on multiple sites, he screens the applicants, he handles the rental screening applications & he keeps you updated along the way. When the new tenants are screened & recommended by Matt. Matt takes care of the 1 year lease & a pre-move in walk-through with the new tenants. I would rate Matt 5 Stars X 1000!! I will gladly be a reference for any perspective or new clients!

While searching for a rental home, I found one I was interested in and applied. Matt was very…read moreresponsive, professional and set up the viewing date quickly. I love that I was able to complete everything online and over the phone and video. The process is convenient, fairly easy and Matt is friendly and professional. I did not end up moving forward with the rental, it was really nice, just not a good fit for my family at this time. If you're looking for a new home I would recommend giving this property management company a try.

The management and the staff have been excellent to work with. They are able to answer any…read morequestions I had in a very timely manner. Thank you Joseph and team!

The management and the staff at Woodlake Anchor Property Management are exemplary professionals in…read morelistening to their customer concerns about rental, ownership, maintenance and about real-estate items. I thank them all, for their complete focus to help their clients with clear communications and transparent transactions. May their tribe increase in this real estate world. Wishing them all a very bright, colorful and most peaceful holidays-2025. Thank you Folks!!

Huge thank you to Jessica for helping me sell my home! She isn't just a realtor; she's a design…read moregenius. Her staging transformed my home, highlighting its best features in a way I couldn't have imagined. It made a massive difference in how the property was perceived. Thanks to her expertise and preparation, we sold for over the asking price. She knows the market inside and out and builds a strategy that delivers. If you're buying or selling, you need her in your corner! Beyond the business side, she is a kind and genuine person. I felt completely comfortable trusting her as my realtor. She felt like a good friend. She helped me every step of the way. No matter how small my concern, she was incredibly responsive and patient, ensuring I always felt heard and informed. Thank you Jessica!

We worked with Sam again--this time to rent out our property--and he exceeded our expectations once…read moreagain. He leveraged his network to find an excellent tenant, communicated proactively throughout the process, and made everything seamless. We certainly feel we are in safe hands when working with Sam. We couldn't recommend him more highly.

Acting as agent for HOA, Intempus failed to send me a bill for two years then charged me $6000 in…read morelate fees. All previous property management companies billed me. California is not a portal-only state.

Rose R and Evelyn C moved into Intempus Property on December 13. This is a delightful cottage and…read moresuited for our needs. There are several concerns with maintenance repairs and safety. We called Intempus Property Management on December 18 and Paulo Prado serviced our call. I appreciate Mr. Prado taking time and patience to hear us and guide our thoughts and understanding what was needed to keep us senior citizen tenants happy in our new home. Thank you so much Paulo for professionalism with a touch of tender care!

SLUMLORD. Would give zero stars if possible…read more From the moment I moved into that apartment I realized I was in a slumlord situation. When I arrived on January 19th there was no working heat and it was in the 40s at night. I was provided with a very small space heater by the "property manager" (that term feels like a big stretch) and I was absolutely freezing all night. The only reason I didn't go to a hotel was because I had just driven for 5 days straight and was literally too exhausted. Additionally, the apartment was ABSOLUTELY FILTHY (I have photos to back this up). The apartment was vacant for months so it is unclear how they did not have time to check the heat or do a basic cleaning. When I complained, Pedram gave me a credit of like $70 for both those issues which is wild as a cleaning service and a hotel stay would easily total $500. Pathetic. I knew I was in for some bullsh*t based on this. From this point on, every time something broke or needed to be fixed, and there were a lot of things that were broken UPON MOVE IN (again, this place was empty and could have been repaired beforehand), Pedram ignored my service requests in the app and my emails. I fixed things with my own time and energy and had to hound him to be reimbursed for the supplies. The whole point of renting is so that I don't have to fix things. I literally had to have a friend fix my leaking kitchen sink because the person who "fixed" it initially didn't actually fix it and Pedram would not respond to my emails at all. I begged him for help. In addition to my actual unit being terrible, the general condition of the property was abhorrent. Overgrown weeds and bushes, filthy walkways that haven't been power washed in years, garbage all over the alley where the bins are, etc. It looked totally ghetto and therefore, people treated it as such. Also, we were told with literally ZERO advanced warning that we would lose access to the washer/dryer for at least a month due to the construction project taking place in the back parking lot (earthquake retrofitting). So then I had to start taking my clothes to a laundromat which is hard to do as a professional working 50+ hr weeks. Additionally, Pedram told us we had to park our cars on the street for this project despite the workers only being there during business hours. There was no reason we had to park on the street at night, other than his negligence with regard to understanding the actual scope of the construction project. My car and several others suffered vandalism/damage due to being on the street. It was completely unnecessary, but he would have known that if he ever stepped foot onto that property or put even the smallest amount of effort into managing it. I finally had to threaten him with legal action to be allowed to break the lease, as I could not continue living in that hell hole. He will not return my security deposit and states he kept it as the lease break fee, which is of course illegal under California state law. So not only did I lose my 2k deposit, I have to pay 1k to fix my car and I paid another 1k for moving expenses. Still very seriously considering taking him to small claims court. I had a completely horrific experience at this place and I have no idea who would write a positive review. I spoke to numerous other residents who all had similar experiences and were completely frustrated and fed up. Pedram, you take advantage of people and you know it. Absolutely disgusting behavior. You ought to be ashamed of yourself. You can say I'm disgruntled about the deposit or whatever you need to, to make yourself feel better, but we both know the truth.

Terrible property managers. They rarely respond to service requests and if they do, it is after…read morerepeated calls and service requests. Their voicemail box is always full. If you are a landlord, do not use them because your tenants' maintenance needs will not be addressed, and then they will do their best to fix things on their own, which usually isn't a good idea.

They have great people on their maintenance team. They responded to my service ticket very quickly…read moreand left a great impression. Shout out to Julio Gonzalez for installing my new blinds and leaving no mess behind. Excellent service, excellent management and maintenance team.

I've rented through Advent Properties for a year now. They have been responsive and considerate…read more There are some glitches with the ap Meld, but they have been easy to resolve.

I highly recommend Sarah Garcia and Best Property Management on Mission Boulevard in Fremont,…read moreCalifornia. Sarah rented my home in just two weeks to highly qualified tenants at a rental amount I was very happy with. Throughout the entire process, she responded to all inquiries promptly and professionally. She also handled a neighbor's complaint regarding my tenant's barking dog with tact, courtesy, and professionalism, which I greatly appreciated. When the water heater needed replacement, Sarah arranged the installation quickly and efficiently without unnecessary delays. Another thing I value is that my rent payments are consistently conveyed to me within the first week of every month. Sarah maintains a highly polished and professional demeanor and appearance, which inspires confidence and trust. The rental agreement is lengthy, but it thoroughly covers virtually every issue that could potentially arise, which I found very reassuring as a property owner. Overall, Sarah Garcia and Best Property Management have provided outstanding service, and I would absolutely recommend them to anyone looking for reliable and professional property management in Fremont.

Well, I came back to write an update because although I previously gave a 5 star rating, things…read morewent downhill quickly once I signed the contract with BPM. Sarah Garcia was super friendly and responsive at first, but her attitude and lack of responsiveness was extremely dissapointing once we were locked in to using BPM's services. Sarah suggested renting our house for lower than market rate. There was a bit of a power struggle and we ended up meeting in the middle, but in retrospect, it could have easily rented for more. For some reason Sarah made the lease term for the tenants less than 1 year. We noticed it when she did it, but didn't care because we knew we might try to sell our property again in a year and it would work out better for us to have the tenants leave a little early. She reached out to us about 6 months into the lease to see if we were going to renew it, and when we said no, things started getting a bit hostile. She began advocating on behalf of the tenants, stating that it's unfair they didn't get to stay a whole year & that they're struggling financially and we should have a heart. Really? What happened to being a dual agent?? BPM is supposed to represent both owner and renter. We felt completely bullied, and once she realized we weren't going to use BPM to sell our house, she refused to let us access the property for any reason. Things escalated to the point where I contacted the owner, Dustin Ventura. He is completely useless. He said he would reach out to discuss our concerns, and he never did. What I learned though, and if you're a homeowner - BEWARE, BPM will not let you onto your own property once you tell them you intend to sell it after the tenants move if you don't use their agents to sell it. I do not recommend Best Property Management. When the tenants underpaid the rent, I'm the one that caught it. BPM didn't even notice. This was a horrible experience, and so stressful. Sarah only responds when she wants after she gets you to sign the contract, and she's very condescending when she doesn't get her way. After she did her "thorough" move out inspection and gave back the entire deposit, we noticed a hole had been punched through one of the walls and plastered over. There were things she specified in the lease that were to be the tenants responsibility to upkeep, and when they didn't, she said there's not much that can be done to hold them accountable. Really?! What the heck is the point of having a lease and paying for management services? We ended up spending about 5k to rehab the front and back yards after the tenants destroyed them.

Our experience with this property management company was ultimately very disappointing…read more Communication and coordination during the tenant move-out process were poor, and we were not informed in advance that the tenant would be vacating the property until the actual move-out day. There was also significant confusion surrounding the handling and status of the security deposit, which created unnecessary stress during an already difficult process. In addition, we later discovered that a Tesla charger had been installed at the property during the tenancy without our direct knowledge as owners, and obtaining documentation regarding the installation afterward was challenging. Most concerning to us was the level of professionalism during discussions about these issues. During phone conversations, we were told to "shut up" while attempting to clarify a misunderstanding regarding the property and deposit handling. We found this behavior inappropriate and not reflective of the level of communication we expected in a professional business relationship. We also experienced bookkeeping and accounting issues during the termination of our management agreement. At one point, funds that were intended to be returned as an owner contribution were instead deducted from our account, creating additional confusion and requiring further clarification. In addition, several matters that the company stated they would follow up on were never addressed despite multiple reminders. This included arranging for a granite contractor to evaluate and clean a large stain on our kitchen countertops, as well as having a gardener they recommended inspect the lawn issues at the property. While the financial dispute was eventually resolved, the overall experience was stressful and lacked the transparency, professionalism, communication, follow-through, and organization we expected from a property management company. I would encourage other property owners to clearly establish expectations regarding communication, approvals, accounting procedures, documentation, and vendor follow-up upfront.

This is a top notch Property Management company. I have been a renter with them for the last three…read moreyears and it was an amazing experience. Every time LITERALLY I opened a request or me and my family needed them to provide a service or a repair, they made it above and beyond. If you are looking for a home in NorCal, prioritize this company, you will be positively surprised.

Deborah and the other staff rented me an apartment that was not livable the toilet had overflowed…read moreand Debra stood next to me after I had been in the building for 10 hours and said to me why don't you stuff the toilet with toilet paper. And I had to wait quite a long time before she called the plumber. It's not livable place the apartment is unheated and there was only one small heater in the living room so the bathroom and the bedroom have no heat it is unlivable. I said to Debra that I my muscles will not allow me to hold the key and put it into the mailbox or the front door could you please find a way that I can get in and out of the building on my own cuz the key and the fob that she gave me didn't work. You can call her and ask her. It's the whole truth I have nowhere else to go

The most unprofessional staff…read more Port educated in customer service relations and very unprofessional in regards to business management Don't be sorry later. Go elsewhere