Professional and Reliable Property Management I have been working with The Cal Agents since 2025 to manage my house rental in the Bay Area, and it has been a consistently positive experience. Key Highlights: 1. Exceptional Team: I've had the pleasure of working with Wilsen, Ahyeza, Chris, Patricia, Jana, Fiona, Nikki, and Ramiro. They are professional, attentive, and easy to collaborate with. 2. Problem Solvers: One of their greatest strengths is that they never shy away from a hard problem. Whether it's a maintenance issue or a tenant concern, they tackle it head-on with a level of responsiveness that is hard to find. 3. Trusted Partnership: When you are looking for a partner to manage an investment property, creating an empathetic and caring relationship with the tenants is the most important factor. They have proven themselves to be reliable stewards of my property. Pro-Tip for Owners: Because they manage a diverse portfolio of both condos and houses, I found that providing clear context on my specific expectations for house-level marketing and maintenance from the start created a great feedback loop. Their receptiveness to this high level of communication is exactly why our partnership works so well; it ensures everyone is aligned from day one. Overall: If you need a team that is responsive and capable of handling the complexities of the Bay Area rental market, I highly recommend The Cal Agents. read more

So I am in the process of finding an agent or company to rent out a family home. I put the need out on Yelp and received several responses. I spoke to one agent, then made an appointment to have calls with others. The Cal Agents called me, and in less than a minute I realized it was someone from a Philippine call center. What a slap in the face. Outsourcing is a hot button issue, and I will NEVER share personal information with someone overseas, but also: WHY? Are they too busy for a two minute call to make that connection? Introduce themselves? Answer relevant questions? And perhaps MOST CLOYING: is this the same company that employs those same call centers to make masked cold calls asking to buy our property? HARD PASS. read more

My husband is really the one that has interacted with the property management team since we moved into our rental home over a year ago. Recently, however, I finally had to reach out myself because out of nowhere, while making dinner, my sink stopped dispensing water and after I did some things it wouldn't stop. I called for support and while I was disappointed the after hour support was a voicemail, it did provide sufficient information to determine my next steps (i.e. call a plumber). Anyway, the next morning when I was able to reach someone, I connected with Wilsen who calmly walked me through what I could expect next. He and his team connected with the owner to get the maintenance request approved and shortly after the plumber arrived and worked his magic. Team work makes the dream work! Grateful to have the support of Wilsen and his team. Overall, I've had a positive experience renting frorm this property management team and hope it stays that way! read more

Maria and all the CalAgents I have worked with has been knowledgeable, professional, efficient and friendly. I highly recommend this CalAgents office!! -Ron- read more

After working with Cal Agents for seven years, we recently decided to move on. Based on our experience, here are my recommendations for anyone considering their services. Pros * You are assigned a dedicated staff member to manage your property. This person is generally responsive, communicates promptly with tenants, and follows up. We have had some hardworking and dedicated property managers. * With some operational changes, Cal Agents has the potential to be an excellent management company. * Staff communication is professional. * They conduct a detailed annual property inspection, though this now appears to be a paid service. * Compared to some property management companies, there are certainly worse options available. Cons * There is no local, on-the-ground representative to oversee repairs or maintenance issues in person. * The maintenance department is highly ineffective. Maintenance is handled separately from property management and is outsourced outside the U.S. As a result, the team often lacks an understanding of California repair costs and basic maintenance standards. Vendor quotes are frequently accepted without proper vetting and are almost always significantly overpriced. When concerns are raised, owners are commonly told to find their own repair person. * Cal Agents charge numerous and increasingly excessive additional fees, including a fee simply for leaving their service. * There is little to no guidance or support when it comes to evictions. Property owners are largely left to navigate this process on their own. Recommendations: * I would not recommend using Cal Agents unless they hire a highly skilled local maintenance professional to oversee repairs, train the maintenance team, and properly vet vendors. This person should be able to accurately assess issues, approve appropriate repairs, and maintain a list of licensed, reasonably priced contractors. In its current form, the maintenance department is largely a waste of money. * Carefully review each repair recommendation. For example, when a tenant reported low water pressure at a kitchen sink, the maintenance team ordered a faucet replacement even though the issue was actually a plumbing problem with the pipes under the sink. I ultimately had to hire my own plumber to fix the problem correctly. * Always require proof of credentials for any repair person. If you are being charged electrician or plumber rates, the contractor should be able to provide a valid license. In many cases, the work is performed by a handyman, so this should be clearly disclosed upfront. * Require a clear estimate that outlines the scope of work, expected time to complete the repair, and the cost of materials. Check material prices online to confirm they are reasonable. * Look up the repair person online, read reviews, and verify that their experience and credentials match what Cal Agents has represented. * If an estimate seems excessive or the contractor appears unqualified, request a second estimate. * Ask for photos or a short video after the repair is completed to confirm the work was done properly. * Ensure the maintenance team follows up with the tenant to confirm the issue has actually been resolved. * If a repair is handled poorly or incorrectly, contact the owners, Lex and Nicki, directly so they are aware of the situation. * Negotiate both the management fee and incidental fees before signing a contract. When we began with Cal Agents, the management fee was 6 percent of rent with no incidental fees. I believe the management fee it is now 7 to 8 percent with excessive incidental fees. Be sure to ask what basic management fee actually covers and carefully review the extra incidental fee schedule. A few of the incidental fees (March 2025): $441 - offboarding fee - if you leave Cal Agents $331 - onboarding fee $166 per hour for rental inspections related to move in, move out, and annual habitability inspections $191 per hour for services requiring a property manager $354 per hour for services not able to be performed by anyone within the company $107 per hour for use of a Project Management Coordinator $111 fee for tax withholding and reporting $111 leasing cancellation fee PER SHOWING if the owner cancels property management services $189 lease amendment fee for adding or removing a tenant * Insurance claim administrative fee equal to 20 percent of all insurance billed amounts 75 percent of the first month's rent to place a new tenant Overall, there is potential here, but significant changes are needed before I could recommend Cal Agents to other property owners. read more

I lived at 401 Monte vista and had to move out early because me and my partner bought a house together. No one asked me to write them a review which is nice but I wanted to write one on my own. This was a great property management company! They are not perfect like any other property management company but overall 5 stars hands down! I use to work In property management myself and the Cal Agents were amazing! read more

TCA help me manage my property, lately there had been an incident where a car drove into my backyard. Thanks to John and his relentless effort in helping us chase the insurance company while getting it repaired in time. Couldn't have done it without him. read more

The Cal Agents - Repaired fence - Real Estate Services Near Me - Emeryville, California

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I recently moved into 6400 Christie Ave, and the CAL Agents team made the entire move-in process incredibly smooth. When a few maintenance items came up, they responded quickly and handled everything efficiently. I especially want to highlight Enri from the onsite technician team -- he went above and beyond to make sure every request was completed with care and attention to detail. His professionalism and quality of work really stood out and made my move-in experience that much better. read more

Maria has been incredible! The response is very prompt and took care of all the steps needed to get applications and documents done. I highly recommend Maria to anyone who needs help with property management. read more

Maria is always really helpful with our requests - super responsive and makes sure our needs are addressed - thanks!

Hermi V., one of the maintenance coordinators at TCA, is very professional and works hard to advocate for her clients. Thanks for working with our team to find suitable solutions! read more

It's been over a year since I updated my review last and I've done more business with these folks, so it's time to show my appreciation again! With Lex and Nikki's help, in January 2023 I bought my dream home in the Oakland hills. I couldn't have bought it without their advice, contacts, and vision. Again they helped me find a lender who would work with my atypical financial profile (I own a business and don't show much income) and another lender to give me a bridge loan until I sold my house. I was able to sell my house in Oakland in May 2023 after Lex and Nikki helped me find some contractors and a stager that helped me get a great price. Thank you, Lex and Nikki. You've helped me reach my little slice of heaven in the hills. read more

Cal Agents has been excellent. They've worked with our landlord to make sure our place is in great shape and that we're happy. They did a very thorough inspection when they took over the property managing. In just a couple of weeks, the team including Ahyeza, Jade, Ramiro, and Allan have been there every step of the way to fix plumbing, CO2/smoke alarms, supply a fire extinguisher, clean gutters, and other various maintenance. They are very thorough and take their jobs very seriously. Thank you Cal Agents! read more

The properties are not well managed. Junk left behind, they do not do a move in walk through to ensure the property is clean. They must not do a move out walk through bc the unit was delivered dirty. Communication is very poor or completely ignored. Next time I will rent from a private party and avoid using this company. read more

I worked closely with Maria to move into a new apartment unit. She was incredibly helpful throughout the process and took time to accommodate my needs. I would highly recommend anyone to work with her. Thank you for making our experience so wonderful! read more

Maria Buce and the Cal Agents are amazing! They were extremely helpful with the whole time we were working with them! Extremely professional and responsive and they always make sure we got our needs and questions addressed. Definitely recommend working with them for anyone interested in renting under them! read more

In response to the owners response, no you didnt handle everything let alone in a timely manner and i have proof of that so please do not lie. No I wasnt updated on anything - again I have proof of everything I stated so just stop. I maintained consistent communication that wasnt held up on you all's end, which again I can post and prove. Lastly, I dont know who youre talking to because no rent credit was mentioned in my review and again another lie as rat waste was left in my unit when I moved out so it wasnt resolved. Try again and play with someone else, ive been nothing but kind but Im not going to allow the lies especially when I have the proof of everything I stated and will post it if need be. read more

The Cal Agents - Previous employee review thats been deleted - Real Estate Services Near Me - Emeryville, California

Scheduled a phone call from their website. Nobody called. Sent a yelp inquiry. Nobody replied. read more

I highly recommend Jade. She made sure everything was fixed in our apartment and that it looks beautiful! They were timely and efficient and extremely professional. They even came on Christmas eve! I highly recommend them and they do a wonderful job. read more

Signed up with The Cal Agents after Bungalow living went under and left us high and dry. Their customer service has been excellent: Fiona has done a great job handling the rental of our condo, as has John in taking care of upkeep issues such replacement of the stove. read more

I had a great experience with the Cal Agents. Our maintenance coordinator Juls was professional and incredibly responsive throughout the entire process! Highly recommend Juls for anyone seeking efficient and reliable service! read more

The team at Cal Agents Realty are top notch and very professional when responding to property maintenance requests, usually scheduled and completed the same day. Special shout out to their Maintenance Coordinator, Diego Moreas for quickly scheduling a one day repair. He conscientiously followed up my maintenace request phone call with prompt return phone calls and texts, and coordinated the completion of the job to our satisfaction. During my six years residency at Sea Breeze Condominiums in Alameda, The Cal Agents Realtors and Co-founders, Nikki Lui and Lex Shan have conducted their business and customer interactions in a personable and professional manner, promptly responding to phone calls and texts to ensure the quality of work performed by their team and resolved any issues. I strongly recommend their real estate and property management services. read more

A big thank you to Jade at Cal Agents Realty for doing a fantastic job managing the process to replace a refrigerator in a rental property. Jade was a true partner to all parties involved and she worked hard to identify a new refrigerator and get it installed in a short time frame. It was a pleasure to work with Jade! read more

I've been renting a property under management of The Cal Agents for a little over a month now, and they have been nothing but professional. Fiona was very helpful during the leasing process at helping me secure an apartment that fit my needs. JJ helped guide me through the move-in process. Lastly, Diego made sure a maintenance problem was promptly fixed. read more

Thank you to Fiona for the quick responses as well as making sure our move in was as smooth as possible! Truly impressed!

Wilma and her assistant were amazing and I am so thankful to have found them. It was been a month since I have moved and the process was seamless from start to end. From the first meeting, Wilma was extremely helpful and friendly. She was very understanding of my needs and gave me space and time to make my decision. Communication with her and her assistance was great, they are very responsive and took care of matters efficiently. Having them puts me at ease and takes out alot of the stress from moving. After moving in, she was quick to maintenance requests and answering my questions. The rent payment portal is also convenient and easy to navigate. All in all, I had a great experience with them and highly recommend! read more

Nikki, Aaliyah, Lex, and the team were very helpful and easy to work with throughout the whole process. From discussing an initial plan and timeline for my condo's sale, through staging, marketing and open houses, then negotiations and finalizing the sale, they were reliable, responsive, courteous, and professional. They always had time to talk to me, listen to my questions and concerns, and address them all. Their location gives them a unique advantage when dealing with condo sales at Bridgewater. They get walk-in business and can show units right on the spot. Also, they are very knowledgeable about the complex, its amenities, the HOA staff, and its general goings-on, which brings a lot of value to their marketing of a unit. If you are a BW unit owner thinking of selling your unit, I would highly recommend working with The Cal Agents for a stress-free sale experience. read more

I have been renting from the CalAgents for a year now. This has been my first time moving into my own place and Camille and the rest of the team have been easy to work with and communicative. I appreciate their responsiveness and their virtual document signing made the process smooth for me. I was able to do everything from my iPhone. I just renewed my lease and look forward to next 12 months living here and working with Camille and Nikki. read more

I feel so lucky to have Wilma from the Cal agents help me find tenants for my property in Hayward. She is very responsive and communicative through the entire process. She is well experienced and very professional. She is on top of everything before and after tenants moving in. I would highly recommend to let the Cal agents manage rental property to others. extremely satisfied with their services. read more

Glad to work with The Cal Agents , Diego is very helpful and friendly. Will recommend their services 100 % .

I have very good communication with Diego and Hermilyn. I have do few jobs for them and they are pretty fast to pay the invoice, I would love to keep working with them with any plumbing issues they have and any off their properties. Roberto, Oakland drain cleaning..... plus leak detection water and gas leaks. Keep the good work The Cal Agents. Hermilyn and Diego. read more

The Cal Agents - Leak detection, under the driveway. Using our sniffer machine to detect leaks. - Real Estate Services Near Me - Emeryville, California

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Cal Agents and their associate Charlotte has been an absolute breeze to work with. She's always on time to reply to my inquiries. Shes professional, helpful and lastly very friendly and approachable always addressing me sir. Thank you. I am very lucky to have found them and I highly recommend them to anyone's property managements needs. P read more

I had a great experience renting a condo from Wilma. She was very responsive and communicative throughout the entire process - from setting up a viewing, to filling out the application and getting me the keys. I really enjoyed talking to her as well, which is a nice bonus. She worked with an assistant to make things happen, who was also helpful. After seeing many places over the years, Wilma stands out because she actually tried to sell the place and went above and beyond. She even brought a little gift basket when I got my keys with a couple essentials like a roll of toilet paper and shower curtain liner. In my experience, most agents aren't as professional or eager to share details. On top of that, the website was super easy to navigate and get set up to make all payments online, including the security deposit. Based on my experience, I'd highly recommend. read more

We just moved from San Francisco to Oakland and Wilma showed us the place. From the start it was a great experience and she even gave us a super cute housewarming basket. It was all above and beyond. The particular unit that we rented needed some minor work recently and they have been on top of it. Super happy with the experience that we had. Thank you Wilma you're amazing! read more

So far so good. Responsive and asked the right question. They are elite property managers and my experience with them, so far, has been good. read more

Is this a scam property management firm? I never post reviews but feel this one is warranted. We submitted $80 of applications for a rental property, went to view it and the agent there wasn't anyone who had previously auto replied to my messages, and only received auto responses ultimately when requesting a status update. we were also told the renter is responsible for landscaping and some utilities were shared with other tenants. 0/5 for lack of communication and unprofessionalism. read more

It was a pleasure to work with Fiona, me and my roommate were trying to find a new apartment to relocate within a week, and without her we can't make it to our new home read more

I feel so lucky to have Fiona M. as my property manager. She has been really helpful in attending to any maintenance requests and looking for new tenants. The response time to requests In general is very fast. read more

My family's experience with Cal Agents has been a great one. Especially with the help of their amazing showing coordinator, Wilma. Her generosity and kindness has helped throughout the process of moving. Making our future home feel like home. She will always go above and beyond for you. Thank you for everything Wilma ;) read more

I really enjoyed working with the team at Cal Agent. They are responsive and reliable. I was in search of a new property management team when my tenants gave notice that they were leaving. Me and my husband no longer live in the Bay Area, so we needed a trustworthy team that could quickly turnaround the property for new tenants. They delivered! The initial walkthrough was painless and they got the property listed that very same week. We received multiple responses and the team gave us updates every step of the way! read more