Originally, I thought I would have a difficult time dealing with a homeowner's association. I was working in the capacity of a real estate broker representing a seller in one of the development that NAM managed. My seller had many issues but none due to the management company. They were issues he created upon himself. Although the association was not always able to clear up the matters I tried to help my seller with, they were the most helpful team of people I have dealt with. Each time I called into their office they would take the information I had questions on and present. Some responses were favorable and some were not. Again not due to the association. In addition I most say they were always available to assist me. I can recall several times April missed her lunch break to help me over the phone. She did not have to but she did. I really would like to thank each of them in their Livermore office for everything they did to help me and the seller. Cassandra Chambers, Broker and Owner Like Home Realty, Fairfield, CA. read more

NAM Association Management - Cassandra Chambers, Broker and Owner, Like Home Realty - Property Management Near Me - Livermore, California

Here is an email that our new management team sent to NAM with regards to the transition. Not very professional. They held us hostage from the moment we gave them the notice that we were terminating the contract. Dear Lydia, We are in receipt of your message indicating that your company will not release Association records until outstanding invoices are paid in full. We must remind you that under California Civil Code §§ 5210 and 5230, all books, records, and documents belong to the Association, not the management company. Withholding records -- including financials, contracts, owner ledgers, governing documents, and access credentials -- impedes the Board's ability to fulfill its fiduciary duties and may be deemed a violation of state law. Any billing dispute should be addressed through proper invoicing and collections processes. It is not appropriate or lawful to withhold Association property as leverage for payment. We are formally requesting that all records, digital access, and physical property belonging to Livermore Northwood be transferred to xxxxx Management no later than end of business, April 2, 2025. These documents are imperative to our ability to fulfill our responsibilities to the Association and ensure continuity of service for the residents. We sincerely hope this matter can be resolved quickly and professionally so we can all move forward in the best interest of the community. We are sympathetic to your desire to be made whole, and as the new managing agent, we want to assure you that we will work with the Board and make every good-faith effort to help resolve any outstanding financial matters -- including the $680.60 in question. However, the way this situation is being handled is not only detrimental to our ability to do our job, but also involves the withholding of Association property that does not belong to your firm. By blocking access to critical records and resources, you are actively hindering our performance, which negatively impacts both xxxx and the community we are here to support. All of this -- over a balance of $680.60 -- is creating unnecessary disruption. This can often feel like a small industry, and we often cross paths as colleagues. Transitions like this should reflect professionalism and collaboration, not obstruction. We sincerely hope we can move forward in a way that honors those shared standards. Finally, we were disappointed by your statement that your firm will no longer respond. Open, professional communication is essential -- especially during periods of transition that directly impact community operations and resident well-being. We hope to resolve this matter quickly and without escalation, and we look forward to your prompt confirmation of the record release. read more

I have lived on this property for almost 9 years. And the hoa person ISIS terrible and she never answers the phone or takes care of the property. I think that we need a new hoa. Person and she has favorites on club villas, and she only does favorites for those friends of hers on the property. And I am very disappointed in this property, and things need to be addressed and taking care of the right way. The h o a lace person is very lazy and the board needs to do something about that. read more

My perspective is entirely from joining an HOA that hired NAM about 4 years before I started on the board. I always felt like we were a burden to the people from NAM I interacted with - never like a customer. By the time we finally parted ways, I dreaded getting any communication from them. We were burnt badly enough by them we have transitioned to more of a self-managed model for our HOA. read more

I'm so disappointed to see my front yard in this condition for months, not just my front yard, the whole community looks like this. (See pictures) Ever since we switched to NAM a few years ago, they haven't done a good job with maintaining our front yards. I don't even remember when was the last time I see my front yard GREEN. We have around 70 houses in this community, paid HOA fees (over 100 per house) on time monthly, we don't have clubhouse or swimming pool, all they have to do is maintain our front yards and common areas. But this is what we get, the grass looks dead! Weeds are everywhere! Plants are dying! Brown leaves are covering the grass. read more

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Great property, TERRIBLE HOA management. Uncommunicative, disrespectful to elected community board members during community meetings and worse. Would love to list a pro or two, but I can't seem to find any. Pretty sketchy practices and long term financial outlook for residents is looking bad. NAM forced residents into using their suggested Construction Manager for a recent walkway rebuild, which put a $1,000 kickback in their pockets (this was actually listed in the budget they sent residents), even though the community met prior and decided we wanted to go another route. Very defensive and will gaslight residents that speak up, and threaten to fine them, etc... I've seen them reply to reviews they don't like, so can't wait to see what response shows up here. So grateful we were able to sell and move out before they cause irreparable financial hard to residents! Charlie... just awful service. read more

this company has no integrity . Scrambled work ethic unprofessional they do not answer any calls for the after hour line very disappointing if you want your moneys worth your better off self managing your own property or finding a more suitable management company ! the owner attended a board meeting and screamed at us as if we were nasty children in timeout . no respect no communication no genuine concern about owners properties or the well being there of as a homeowner this is not what HOA Dues should be for a complete mishandling of a so called business chow read more

As a General Contractor, Airtight Construction Inc works with many property management companies on a daily basis, it is such a pleasure to work with such a professional, organized and hands on group as the team from NEIGHBORHOOD Association Management, Inc. Andrea Pulizzi and her team have been instrumental to our success with meeting our customers needs. She is responsive, dependable, insightful, professional and communicates project outlines and bid needs on mark. What a pleasure to be working with this group. read more

Working with Andrea for over 10yrs has been a pleasure, she very professional and very responsive. I highly recommend her and Neighborhood Assoc. Management company. read more

Deplorable. OUTRAGEOUS fees and lengthy wait times for simple tasks like the production of seller's documents. RUDE and poorly educated office staff that turn over monthly. I paid outrageous HOA dues and had my hallway vacuumed MAYBE once per month. Buyer beware - if this so-called 'management company' is responsible for a property you are contemplating purchasing take your business elsewhere. Would give them zero stars if the option were available. read more

My mother and I have property in this community and we are not satisfied with management. I can't get any clear communication from this company and no response when I email the office. read more

I am on the Board of an HOA in the East Bay. I have worked with Charlie Mitchell the owner of Neighborhood Association Management since 2013, we are very please with their service. They are always very professional, friendly, proactive, customer focused and knowledgeable. Their prices are very fair and reasonable. We use email and the phone to communicate with them. Mostly email as we like to have audit trails. Their response time is good usually with 24 hours or sooner. Our Manager for our account is superb. We always are kept appraised of new California laws that come about every year for Home Owner Associations. They always let us know about Best Practices for various policies we may want to implement and how best to implement. They always present us with many options on how to do things and make recommendations as needed. I give Charlie and his staff a 5 star. Thank you Charlie for all your hard work serving us for these past 5 years, it has been a pleasure. Sincerely; Carol :-) read more

Been working with NAM for a few years already and our HOA like to work with Charlie. Charlie is willing to drive down to San Jose to be with the board members for our meetings. NAM have switch like three representatives with our HOA but Charlie was still on top of our request. The price that NAM charge our HOA is a reasonable price. Most people don't understand that it's the BOardmember that decided what going on in their complex and it's NAM job is to help the HOA boardmember. I would recommend their service. read more

I just want to say thank you to this company, I felt and feel so thankful and lucky that we found this management to replace our old management A&D (A&D was really an awful management company with the old rude bossy woman named Deb*ie who owned it ). NAM helped us a lot with all the association issues and business, it really helped us to make many progresses. Also the manager Charlie always replies the emails and phone calls very soon, this makes you feel you are respected and been taken care. read more

Regarding 1009 Murrieta Blvd. Livermore - The renovation of the driveway has been a nightmare and is taking forever to simply cement and pave a new driveway. When will it be completed? The name to our complex was misspelled by the construction workers on a new wall that was put by the drive way, which was taken down but has yet to be replaced. When will the drive way be completed???? Because the way it is looking, it won't be by the end of October as indicated by an HOA flyer. It makes the complex look tacky and Ghetto!!!! When will the pool renovation be completed as well???? Also, is there any hope that the complex will be painted a new modern color any time soon???? Sure would help a lot, being that we are located in the nice town of Livermore. Every thing is procrastinated by this company and thoughts of the owners and tenants are not considered whatsoever. Don't you guys want to take pride in a complex that you manage and run???? its looking more run down everyday than looking nicer as it should. read more

I have been working with the Neighborhood Association Management for the last few year. Charles Mitchell has been able to answer any question I have through at him over that time I have worked with him. He get back to me within 12 hours and has been able to help me navigate the issues that I have had questions about regarding my HOA. His words of wisdom have been super helpful. What is most important is he has lessened my stress when dealing with my HOA. Thank you for your service!! read more

Just want to say special thanks to Henry and Nathan. They were a huge help to us last week. We didn't know our bathtub was clogged prior to moving in. The water has been there since Saturday after the cleaners finished cleaning our home. The water became stale and it started turning brown which made in unsanitary for my family. I called our Home Warranty for a plumber as the HOA had instructed but they were unable to perform the work, and said that they had no access for the pipe, etc. I called the HOA's preferred plumber but they couldn't accommodate us until early next week. It was very frustrating. Nathan and Henry from the HOA assisted me with my case. I was venting my frustrations to both Nathan and Henry. They were very patient with me as I expressed my frustrations to them. Henry had to leave for the day and Nathan took over the case. Nathan made it happened! He called the preferred plumber and got us scheduled for the tonight. The plumber came and in less than five minutes, he was able to resolve the issue. We are new to the community and this experience was just another confirmation that it was the right choice to select this community to raise our family. read more

I am giving 5 stars because of Ciara Henson! We have had an issue since we moved in that the person who is our property manager was not resolving (actually not ever returning calls or emails). By chance Ciara answered my call on a Friday at 4:30 I explained what had been going on, by Monday I received an email that it was taken care of. She was so helpful and understanding. She did a great job and is a wonderful example for the company. Thank you Ciara!! read more

Review for Andrea @ Club Villas Walnut Creek. She's always friendly and ready to assist when needed. Responds quickly to issues (ie. plumbing problems) and keeps everyone informed of things happening within the community. Condo grounds are well kept and clean. Pre-covid Andrea + team organized fun events to bring the CV neighbors in contact. It's a great place to live! read more

I have been a long time resident at Club Villas. Our onsite manager Andrea is amazing. She is always so helpful and friendly. She always has a smile on her face. She always goes the extra mile to help everyone. All property managers should follow her work ethic. I highly recommend this company. read more

had a bad experience with adobe hills in fremont ca. there are rumors the dee l. is not being competent and being considered within home owners for removal even for a another hoa comment which i totally agree with that and hope even even hoa will find better company as everytime contacting with dee there is a conflict and all residents i talk to loathe her. Every neighbors i talked too have a bad mouth on how management is not good doesn't care which resonates well with my experience as well as other yelp review for this company with mostly 1star ratings. read more

Revolt if your Homeowners Association considers using these people. They ran things horribly for us and we were forced to get rid of them. Things never got done around our neighborhood in a timely manner (maintenance of pool, grounds, lights, area work etc), budget was horribly managed and messed up leaving us with shortfalls. We even got a a massive extra bill because they messed up the budget so badly ran out of money and did not pay some of the contractors. Other contractors seem to show up and do work when there was no good reason making me wonder if they were in cahoots with some of them. HORRIBLE HORRIBLE HORRIBLE!!!! read more

I'm revising my review because Neighborhood Association Management took my feedback into consideration and will no longer intentionally leave the owner occupancy report blank + charge an extra $150 for that information. Going forward, NAM has promised to reduce fees. They also refunded me a portion of the excess fees ($75). "we have decided to revise our fee structure to include the owner occupancy report in the completion of a certification, demand, or questionnaire at a cost of $175 and reduce the cost associated with obtaining an owner occupancy report (w/o the completion of a certification, demand, or questionnaire) at a cost of $50." read more

Revolt if your Homeowners Association considers using these people. T HORRIBLE HORRIBLE HORRIBLE!!!! Charlie is the worst of all these people. He NEVER returns any of my numerous calls. THEY DO NOT DO ANYTHING FOR THE NEIGHBORHOOD THEY get paid to manage read more

I'm a board member of a very small HOA in Oakland, and I reached out to Neighborhood Association Management after hours looking for help dealing with a situation we've been having. The owner personally called me back a few minutes later and filled me in on the right way to deal with our situation. I enjoyed talking with Charlie and was positively impressed by his candor and generosity in the help he offered. This company will be my first call when seeking management services in the future. read more

As you can see from the companies response there is no mention of their failed reimbursement payment of the judgement our Association won in small claims court due to their over charging when the contract was terminated. A judgment is still outstanding for this companies delinquent payment. They lost on appeal and have yet to settle their debt. Instead of them trying to make this situation right they blame the customer and default on court judgments classy! I have never encountered such an unprofessional company in my life. This is the reason I felt so compelled to write this review and hopefully save at least one association from the nightmare we encountered.. Associations trust their management companies to a fault at times at that was the case with our Association. Please don't make our mistake do your research and run away from this crooked business as quickly as possible avoid the headache and loss of money!! Just my two cents... read more

I have been working with this association for 3 years now and they are nothing but professional and friendly, I cannot speak more highly of Andrea and her staff, She is always willing to go the extra mile for you !!! A real can do person, and always with a smile read more

Before Neighborhood Assoc. Mgmt.: I've been a board member to a condo HOA in Union City for several years now. When I first became a board member, the management company based out of Hayward was a nightmare to work with. The recommendations to constantly raise the HOA fee and the price gouging from handyman work was often and atrocious. We found out that the manager was related to the handyman and was severely biased to him for work and pricing. Once we learned this was happening, we dropped them like a hot plate. We don't miss the negative attitude they had. Atrocious! With Neighborhood Assoc. Mgmt.: A board member only hears what HOA members want to make their life better. No one comes to a meeting to say thanks for keeping our monthly fee the same low rate for 3 years running. I don't believe most of them know the amazing amount of work there is for one HOA in a single month. From contract bids and renewals, service companies, landscaping, roofing, balcony repairs, tree removals, swimming pool issues, garbage pickup from the inconsiderate renters, water heater and broken pipes, light replacements, and it goes on and on. The HOA members don't see this and instead bring the pain of their one issue as if it is the most important thing in the world. I've been an HOA member with an issue and understand that waiting a month for resolution to a board member decision is agonizing. I truly understand and every issue is important. The laws behind a board member meeting are tight; not allowing email communications for decision making, as an example. It is also a voluntary job, no money, no thanks. But that is the reality. And all of this is just for one HOA I'm a part of. The Neighborhood Assoc. Mgmt. managers handle a few HOAs and coordinate the orchestra of change, repairs, and complaints. Our manager is Dee L. Not only does she bring experience and great advise, but has composure of Herculean proportions. She can manage a budget like nobodies business and is the reason our HOA fees have stayed flat. I applaud Dee and am grateful for her to be our manager. We know Dee's manager too. Charlie performs surprise visits to our meetings from time to time. He gages Dee's abilities and our satisfaction as board members. With Dee and Charlie helping us get through the unbelievable load of HOA management, we are very happy with Neighborhood Assoc. Mgmt. I see some bad reviews here and want to put some perspective out there. A one star rating for a personalized issue amounts to a tantrum for not getting their way. Unfortunately, the negative comes in a lot more than the positive. So, just like my wish someone would come to the board meeting to give a small compliment for all the work maintaining the HOA, I would like to compliment Neighborhood Assoc. Mgmt,, Charlie, and our advocate Dee. I hope this review helps balance the whiney one star stuff I read. Great job All. Keep up the good work. We in the trenches see the daily battle and appreciate your good fight. read more

We hired these clowns to manage our condo association and they screwed up everything they did. They could not handle the simplest of task without pissing off the homeowners. Stay away from these bozos. read more

We are a homeowners association currently managed by NAM. We have expressed difficulty in reaching both Charlie and Nathan multiple times. Many emails go unanswered form the Board as well as our homeowners. They don't seem to want our business for some reason, which they wont explain. I am left to guess they bid us too low to get business and now are regretting that. I don't know because they wont return any phone calls. read more

Excellent service! As a real estate agent, I have done with so many HOA association management company. By far, this the best experience. I especially thanks to Henry for his quick response all the time. He is very professional and hard working employee. What a great asset in this company! read more

I recently just had acquire an HOA document package from Neighborhood Association Mgmt for a new home I am purchasing. The were very nice and helpful with the few questions I had and processed my request with-in 48 hours!! I could not believe this as the last time I had to get a HOA document package from another HOA Mgmt company its was a nightmare and took over a week! !! read more