Tony is professional, prompt and courteous. I called during a busy holiday season and from hello I…read morereceived 1:1 correspondence with this boutique style management company. The facts and preparation material helped my husband and I to make an informed decision with options in the rental world. Tony will treat your home like it is his own with vendors to take care of maintenance needs. You can be assured that items will be taken care of because they use programs the tenant of current times needs. Fast access, online with numbers for help readily accessible. I loved the hand holding he provided in terms of understanding current market, pitfalls and how his company trouble shoots them! Property Managment or budding family friend was the warmth and care displayed. Bravo Tony! Property Managment needs the personalization your company offers!

I highly recommend Windsor Pacific Property Management !…read more We rented a beautiful house in Lafayette from Windsor Pacific Property Management and had an excellent experience working with them. They are extremely efficient, professional and take care of all rental-related issues right away without a question. They use this really efficient and response rental portal that allows you to submit requests but someone works on the other end to follow-up. Jackelyne Ferreira was very personable and responsive. We received nearly 100% of our deposit which we were very grateful as we have a 5 year old with a heavy hand.

APMS offers a seamless, stress-free experience with their effective "hands-off" model…read more Russ and Harrison were outstanding--professional, diligent, responsive, and patient throughout. Highly recommend.

This is a warning for anyone considering renting 1103 D St, Apt C, in Hayward, CA. I can't in good…read moreconscience not share this as this has been the worst living situation that my family and I have experienced. Though the rent/value and proximity to DT Hayward and Bart may be appealing, it is not worth it, especially if you have kids. We lived here from June 2023 to July 2025. Major Issues we experienced: - Bathroom from unit above/Apt A leaked into our apartment **THREE TIMES** (May 2024, August 2024, and June 2025). This last time it leaked into our kids' room. When the contractor came to dry the ceiling and wall, the leak was actually still actively happening. It probably would've happened even more times if the unit above/Apt A hadn't been vacant for sometime between Aug 2024 and June 2025. - Multiple car accidents at the front of the house have damaged the gate multiple times that they decided to no longer repair it. The front gate door no longer closes. - A couch was left in front of the house by a previous tenant and then someone burned it, which burned the tree next to it as well. Thankfully this fire did not reach the house. The person who started this fire then hung out at the front steps of the house and was eventually arrested by the police. - While Apt A was vacant, people squatted/illegally stayed in that unit. They repeatedly came back and even attempted to enter our apartment. They took out the screen to our window and unscrewed the outdoor light bulb so that they wouldn't be noticed. We had to call the police a couple of times. - We installed a ring camera when we moved in. Random people would enter the parking lot all the time. To APMS's credit, they respond fairly promptly and use an online portal, which makes it convenient to pay rent and report maintenance issues. They handled our small issues (no hot water when we moved in and replacing the malfunctioning heater thermostat) well. The downside is the resolutions to address our major issues were always temporary and inadequate. I've ran into the different contractors/plumbers, for instance, who serviced our apt. They shared that there's a plumbing issue (which makes sense with the repeated leaks). These root cause issues aren't addressed. Instead management blames it on a clog. They get contractors to dry the area, patch up the drywall, paint, and just wait until the issue comes up again. When bath or toilet water leaked into our unit, they only offered rent credit/relocation assistance once out of the three times. They didn't even clean our unit each time. We had to do it ourselves. It's unfortunate but there's a lot of lip service but no actual solution or care. When we shared that someone tried to enter our unit, they simply repeated what we did and called the police. They didn't try to install cameras or make any investment in improving the security of the location. After my experience with APMS at this property, I'm certain that they only care about renting this place out and doing the bare minimum. They do not care about their tenants' wellbeing (even if you have kids) or the property itself. I reported this property to the City of Hayward for unsafe housing rental conditions. A city inspector is scheduled to inspect the property. For any potential renters, please beware.

I've known and worked with Steve Francois professionally for quite some time, and he has become one…read moreof the people I trust when I need a knowledgeable property management perspective. What I've always appreciated about Steve is that he's straightforward, experienced, and practical. When I've had questions involving rental property or needed a resource for an owner who could benefit from professional management, Steve has been generous with his knowledge and responsive when I've reached out. Being in real estate myself, I don't take professional referrals lightly because the people I recommend ultimately reflect on me as well. I've felt comfortable referring owners to Steve and SLPM Property Management, and I value having them as a professional resource. Definitely worth a conversation if you're a Bay Area property owner looking for experienced property management.

I rented with SLPM for 12 years. They are very responsive, even more so now with their new…read moreownership. Obviously we had issues come up in the unit over 12 years, but they were resolved quickly and staff are friendly and helpful. The maintenance vendors they used were also reliable and responsive. Finding a good property management company on the renter's side seems pretty rare and I'd be very happy to rent from SLPM again.

Jody and the team were very helpful in getting our house ready and rented…read more they are knowledgeable about the area. I would recommend them.

I received a $95.00 billing invoice for retightening a shower screw…read more I asked the tenant if he called Jody about a loose shower screw. Tenant did not call Jody to come out and tighten any screws. Jody was not honest with me. 0/5 stars

Most landlords don't know what they're doing, especially when it comes to landlord/tenant laws…read more This is where a good property manager comes into play. Many landlords won't hire a property manager because it takes money from the bottom line. But I will tell you, it can be the best money ever spent. A good property manager will SAVE you money, time, energy, hassles....the list goes on. And then there are good and bad property managers. Rob is one of the GOOD ones. If you have a property that you are renting or wanting to rent out, look no further and hire Rob as your property manager. He is fair, honest, quick to respond and looks to make sure both the landlord and the tenant are taken care of fairly and completely. Trust me, you're gonna want Rob. You can thank me later.

My family were renters in a home in Concord through Robert Miller and received exceptional service…read moreand meticulous handling of our home as a property manager. Everything was fine until the homeowner of our rental decided to fire Robert as property managers and manage the home themselves. This is where living in our Woodcrest Drive home became a huge nightmare. At month two, we started hearing running water in the home after we stopped using any water. I found water was leaking under the house and notified the owner (now property managing) they needed to hire a plumber. The next 4 days the owner had 5 plumbing companies come out to do estimates until they found a price they liked. The owner then changed their mindset into the tenant is responsible for all repairs, this was a bill for $900. After another hellish week of me arguing with the owner of who needs to pay the plumber, the owner caved paid the bill. At month six, our toilets clogged and started backing up into our showers. I notified the owner and they stated all clogs are the tenants responsibility. I rented a drain auger and tried to clear it myself. I notified the owner it was uncloggable. The owner stood firm and stated I would be breaching my lease contract if I failed to maintain the home. I reached out to Robert asking for advice. Even though he was no longer our property management he stepped in and gave guidance. I notified Concord Code Enforcement. And after 13 days of no toilets and showers the city of concord notified the owner is responsible for fixing out unhabitable home. The plumber came and fixed the issue for $700 billed to the owner. Six months into our one year lease we knew we needed to leave this home. This wasn't the last of the issues with our rental the owner failed to remedy. Ex: fence falling down, trees touching power lines, blinds breaking, bugs coming through the attic, taking our deposit, etc. When it came to leaving the home at the end of our lease. Robert happily gave our family rental refferal, answered phone calls as our property manager, and gave us a great review as rental tenants all the way till we got into our current home. This was many months of no longer being our property manager Robert helped us with our home owner and helped us secure a new home. Above and beyond the standards for a property management company. Robert is a great person to have on your side and our new friend in the city of Concord.

Update: Real Property Management One helped us to set up a docusign lease agreement for our 2nd…read moreyear of residential property rental. No issues. Thanks a lot!

I moved into a very small, very expensive above-garage studio in Mountain House that is managed by…read moreReal Property Management one two months ago. Upon moving in, I was surprised by the fact that the unit hadn't been cleaned or painted or had any basic maintenance done before I moved in. The walls were patchy, washer smells horrible like mold, several lights that are out of reach were burned out. There were clumps of long hairs all over. The trim that separates the tile from the hardwood wasn't nailed down and quickly came up. The ice machine put out brown ice. I dumped it and found that the inner parts were all rusted. The water/ice filter probably had never been replaced. Within a week the kitchen faucet handle came off. The toilet ran around the clock. The only light in the bathroom went out. All of these issues were made known through the online "meld" reporting system that they use. Photos were uploaded. After two weeks of calling daily about having no kitchen sink handle and having to use pliers to get water going so I could use the kitchen, I finally got an email asking me to "rate my repair". A repair that was completely blown off despite its importance and urgency and my daily calls stressing the importance of needing it fixed. Someone finally came out and put in a new faucet. The toilet was fixed also after my constant calls and badgering. On several occasions I would get a call or two saying that someone would come out within a one hour time period and to be available. I would block out the time period and make sure I was home and no one would show up. So far this has happened 4 times. When I call I go through a dispatch and they tell me that they will be getting back to me soon and no one ever gets back to me. The latest one that prompted me to write this review is the fire alarm. A very simple, easy fix. And trust me when I say I would gladly fix it myself if I didn't just have major surgery a few days ago AND I am 5 foot tall AND I do not have a ladder...at 4am two days ago the fire alarm began to chirp. I knew there was no way I could safely get to it being days post-op. I immediately woke up and put in a "meld request " and made sure to mention all of the facts (I just had major surgery, etc.). I got a call saying someone was assigned to come between noon and 1pm. I was home all day, had my phone on and big surprise, no one came. At 1:45pm I called and talked to dispatch about this and was told that someone would be contacting me and to just wait. No one contacted me. I tried texting back on the text they sent me. No response. This studio is 500 sqf. I just had surgery. There is nowhere to go to escape the beeping of a fire detector. The homes in this neighborhood are just under a million dollars. The rents for studios are $1,600 and up, the rents for homes are $3,000 and up. The cost of living is insane. I'm a single mom. When I say that I have to scrape every single penny just to not be homeless, I mean it. I live here because it was the only option I had that would keep my 6 year old son in a nice community that was safe with good schools and also allow me access to commute to the Bay Area for higher wages. We lost our long time rental of 10 years in April and had been displaced for 5 months without a permanent home. I looked DAILY and applied DAILY for everything I could think of that I could also afford. So when I was finally approved for this home I was absolutely over the moon. Finally a steady home in a nice place. I don't think it's too much to ask for the company who is paid to manage it to do just that. Take care of the basic things that need to be taken care of. Simply communication goes along way. Doing what you say you're going to do and showing up when you say you are going to is simple. It's honest and it's the right thing to do. This company needs to do better. If they need to hire more staff or pay them more, then do it. Serve the people who you are contracted to serve and take pride in your business. Because really, what's the point if you don't even meet the very basic needs of your customers?

We have been working with top tier for almost 5 years and have been very happy with them. We really…read moreappreciate their fast and dedicated responses. Both Christian and Paige are amazing to work with and their services are unrivaled.

Christian and his team have been diligently managing my properties over the years and I have…read morenothing but positive things to say about them. They are always easy to reach and know how to get the job done properly and efficiently, even during stressful situations.

We rented a property that Walt managed for 5 years. He was very responsive and always went the…read moreextra mile to ensure that issues were taken care of. During the first year of renting, the furnace went out in the winter during a cold spell. Walt showed up within an hour with space heaters. All of the tradespeople he sent were quality and professional. Of course, Walt worked for our landlord but he always took care of us. He documented everything meticulously but was always fair to us. If I ever rent out a property, Walt would be my first choice to manage our property!

Walt was a great property management for us! Walt was always very responsive to all of our…read morerequests, friendly, and sent help promptly whenever we needed it. The home was kept in great condition. I highly recommend renting a house with Walt / APM!