Our daughter is at QU, 200 miles away from home, and her car broke down. Asking for a recommendation on the QU Parents Page for a reputable garage, one parent told us about Civali's, spoke so highly of them and said they would not take their cars anywhere else.
I contacted Civali's and spoke with Steve. Great guy. I explained the symptoms over the phone and he helped me troubleshoot what it could need. He gave me a "not to exceed" estimate, so I knew up front what the highest cost might be.
Got the car to Civali's and they remained in constant communication with me about what was going on. Again, I'm 200 miles away. They fixed the problem, ID'ed a couple of other concerns, and fixed what needed immediate attention, advising that the other non- critical concerns could be fixed in the future.
I can't emphasize enough that I've never met these people, I'm 200 miles away and had already agreed to the highest-cost estimate if that's what it took. After all the repairs, the bill was about only ONE THIRD of the highest-cost estimate! Talk about an honest and reputable business! I'm so far away, another garage could have taken advantage of us and charged the highest price, if not more!
Steve even waited after closing for my daughter to arrange a ride from school to pick up the car. Unbelievable!
If I lived anywhere near Meriden CT, I would not take my vehicles anywhere else. Thanks guys!j read more