As a whole, this clinic is excellent. They definitely thrive in specific areas (from my…read moreexperience). Creekside is excellent in their emergency services, boarding, grooming, and day care. I've used each of these at least half a dozen times and I've never had a bad experience. Professional, timely, warm, and never make me feel like I'm asking too much as far as questions and clarification. My only critique would be their primary veterinary care. Initially, we began routine veterinary services here but we would end up waiting upwards of 30 minutes to even get into a room, let alone see the veterinarian. And the prices are more expensive than my current primary veterinarian just a few miles away. We have since switched the primary care vet for my dog. BUT, I highly recommend any other service Creekside provides, I always know my pup is receiving excellent care here and I'm very grateful for the work they do.

Yesterday I took my cat in as a walk-in and had an excellent experience. Even though there were no…read moreappointments online, they got me in quickly once I called, and I didn't have to wait long. The tech was amazing--very attentive and asked all the right questions. I was also glad to see Dr. Cristina Bettencourt again; she was just as wonderful as before. Together, they quickly came up with a plan and got Cinnamon treated with antibiotics, meds, and food to help his appetite. Cinnamon isn't just a pet--he's my constant companion and part of the family, so it's hard seeing him not feel like himself. I'm hopeful he'll start improving in the next couple of days. Overall, it was one of the best vet visits I've had in a long time.

We brought our older gal in for the first time since we are new to the area. While we didn't get…read morethe news we were hoping for, we can't say enough kind words about the staff and Dr Nichols. They're all extremely kind, patient, gentle and caring regarding both our fur baby and us. We chose to have our sweet girl cremated and we cried like babies going through the bag they gave us when we picked her up. They all signed a card, put some fur in a bottle, did her paw print and printed a nice poem for her. It was truly so touching, we're so thankful for their kind gestures during such a hard time for our family. It means more than you'll ever know. Thank you

ATTN PET OWNERS: I'd like to share my experience with Bonds…read moreRanch Animal Medical Center here for everyone to see and be aware I pray this happens to no one else: Profound Negligence by Bonds Ranch Animal Center in Handling My Dog's Remains: On the day I tragically lost one of my dogs back in September when he was hit by a car, I brought him to Bond's Ranch for cremation -- and made it extremely clear that I needed his DNA collected first so I would be able to know his breed mix. I called five times after I left him - verifying the steps and ensuring what I needed would be done. I spoke for 28 minutes with the receptionist, and sent multiple emails with explicit directions for a cheek swab and then a tissue sample when the cheek swab wasn't possible. I even called immediately after sending an email subjected "Tissue Sample" to review the instructions with her. She confirmed she understood and that the doctor knew what to do. When I arrived with dry ice and shipping materials, I was told the vet NEVER collected the sample before cremation-- only hair and nails. The hair had no root (so it's useless for DNA). I am deeply concerned with Dr. Nichols medical knowledge if he believes top coat fur can be submitted for DNA testing needs... This wasn't a minor miscommunication. It was a complete failure to follow clear, documented instructions from a pet owner. Because of this, I permanently lost the chance to preserve his genetic material and learn his true breed mix. On top of that, I had requested the clay paw prints every cremation facility provides. Bonds Ranch never submitted that request. Instead, they made their own(!) with paint on paper. It looks like a child's art project! I have the email thread with the crematorium confirming the clay prints were NEVER REQUESTED from Bonds Ranch. Yet again -- another piece of him I've lost forever due to their lack of attention and utter negligence. If this is the attention they pay in imperative moments that can never be recovered, please be aware of how they handle everything.

Paid $2.5K+ for surgery. Days later, my dog died. I'm reporting this clinic for medical…read moremalpractice. I never leave reviews. But this clinic was my nightmare, and I wouldn't wish it on anyone. Protect your pets - go somewhere else. 1) FOR-PROFIT, INHUMANE: At every other clinic, the day your pet is diagnosed, they explain: (A) Surgery procedures, (B) legal paperwork, (C) cost expense. You take paperwork home, think it over... On surgery day, you drop off your pet. THAT'S IT. Penny Paws does all of that, 5 minutes before surrendering your pet. The fine print: "Do you want to DNR your baby?" "Is this price okay?" "If your pet needs overnight help, they can stay here - but nobody works nights, so they'll be alone. Sign here!" - And you better make a decision, because the nurse stays in the room, waiting for you to sign. Nobody warns you about anything; unless you ask questions, they don't explain anything. 2) UNTRAINED STAFF: I was shocked by how inexperienced the nurses are. Putting amateur trainees in charge of consulting with surgery patients is insane. It's impossible to understand paperwork, when someone who doesn't know what they're doing is helping you. I waited 1 HOUR to surgically consult with a vet trainee?! Meanwhile, my dog is pissing everywhere, because she's sick. Shaking, scared, and confused for 1.5 hours :( 3) SHADY SUREGONS: They did surgery 4 hours before closing time. They called me to get her, as soon as they finished. When I did, she could not open or focus her eyes, at all. Even on humans, doctors wait for you to fully regain consciousness from anesthesia, before kicking you out the door! But because the clinic waited until right before closing, my dog was never monitored, post-op. Days later, when my dog started vomiting, the vet referred us to an ER. No offer for follow-up, or support. When I checked into the ER, I found out why: Her internal stitches were coming undone. Because of the operation, now her bladder was leaking into her intestines. I had to euthanize my dog. 4) RUDE FRONT DESK: I arrived for surgery, 7:30AM. A handful of people were checking in for surgery. The lobby was empty when I came in. The lady at the desk (cropped hair, glasses) looked up, ignored me, and went back to scrolling her phone. If a patient arrives at your clinic to get their pets drugged and cut open, the least you can do is show compassion, and be professional. I ignored the red flags, and now my dog is dead.

Great staff very friendly and helpful. All the vets I've seen have been amazing with my animals and…read moretake the time with you that you need and are very thoughtful. Prices are always reasonable and love the Saturday low cost vaccinations and the grooming is amazing and for me cheaper that the other places and when they book your appointment it's only your pet for the two hour spot, so they get the full attention from the groomers

I have a miniature schnauzer, Lili Mae, she stayed at the Resort for Pets for a week in March. I…read moregot report cards for her everyday and pictures, she looked so happy! I feel comfortable leaving her in their care. She's been going there to see one of the doctors since she was a puppy, she also gets groomed there, Mackenzie does a great job and the entire staff is friendly and helpful:) Kelley

They issued out a bad batch of vaccines for kennel cough. Admitted to it but forced me to pay for…read moretreatment and told me I'd be reimbursed if it came back positive. The Dr literally told me it was either kennel cough or the flu. Well the test results magically come back negative and guess who doesn't have to reimburse the $600 vet bill.... They also called me while my dog was at day care ti try and tell me my dog was not neutered. Pretty easy way to check for that.... And he was in fact neutered. Avoid this place

It's unfortunate because I did like this place, the staff was friendly enough and it was close to…read moremy house but guys.... I am 4 months into a UTI issue with one of my dogs and they cannot give me a solution that works, we've tried 3 different kinds of antibiotics and I have made the infection impossible to treat now. The correct approach looking back was to do a full urinalysis and know exactly the type of bacteria so we could target it correctly out of the gate. They didn't suggest that until we had 2 full failed rounds and then when we did the test their lab left the urine out too long and got inconclusive results. Nonetheless, I continued on with round 3 of antibiotics, finished it last week and the dog is peeing in the house again today. Taking him to another vet now and looking back this process just makes me furious. I've spent close to 10k on visits, medicine, new food, supplies for my house and I had to get new floors... all without even having a solution. People should know about my experience and I hope no one else has one similar.

We have been going here for 10 years. They always exceed our expectations. On our most recent…read morevisit, routine shots, etc. we forgot to tell them about our dog's terrible ear infection. They didn't blink an eye. they said they would take care of his ear infection in addition to giving him his routine shots. Dr. Kelsi was there and they took care of the ear infection and his routine shots. They did not make us come back for the ear infection . They are the best of the best of the best. We recommend them to everyone!!

I cannot say enough good things about this place. We started bringing out pets here about a year…read moreand a half ago after spending some time with another vet in the area - Alliance is not the cheapest, but it's definitely not the most expensive, and they really care about your pets. The first time I came I brought my older big dog, and Dr. B(rashear) spent extra time with me answering all my questions about my dog and even my other cats. Dr. Arendt is the sweetest, he took care of my kitties and made me feel better about my little rescue's heart murmur. And then there's Dr. O'Gorman. Dr. O'Gorman is like the frontline medic of the vetinary world. The Owen Hunt of small mammals. My oldest kitty had a reaction to her rabies vaccine last year, and I had to bring her for a last-minute visit to see Dr. O'Gorman, who was the only one free. He is efficient and no-nonsense, gave her a steroid shot and meds, and didn't charge us a thing. My dog had to have two large teeth extracted and as I was leaving, the vet tech said, "Dr. O'Gorman will be performing the procedure." Hell yeah. You can't go wrong with this place - even the front desk staff and techs are delightful, and they will spend as long as you need reviewing quotes, meds, and any questions you have. I'm happy to call Alliance our home vet!

AAHC has made getting prescription food and medication for our dog unnecessarily difficult…read more They stopped working with Chewy for prescription dog food and medications, so we started getting our dog's Vetcilin from Sam's Club. Recently, the pharmacist at Sam's called to tell me that AAHC is no longer sending them prescriptions. When I called AAHC to find out why, I was told they have a new system and no longer fax prescriptions because it is "too cumbersome." Instead, my options are to purchase the Vetcilin directly from AAHC or drive there to pick up a paper prescription and physically take it to another pharmacy. Seriously--how difficult is it to fax a prescription? This feels like an unnecessary inconvenience for customers who simply want the flexibility to fill their pet's prescriptions at the pharmacy of their choice. A new system should make things easier for customers, not create additional hurdles.

Way overpriced. Over $1000 for my cat to be groomed (with sedative). Friendly office staffread more

The staff is wonderful, the place itself is nice and clean…read more My issue is the pricing. I understand we're in Colleyville but this vet cost more than the vet we had in Beverly Hills!! Will be checking out a new vet for our fur baby.

Had such a wonderful experience as a first time patient! Was told to come in within an hour, right…read morefrom the start Taylor was so nice and welcoming, was seen super fast and my big boy was taken care of by the staff so well! Extremely grateful for everyone there! We will definitely make this our primary vet!

Excellent Vets, Techs, and all staff. They take the time to answer any and all questions and show…read moreconcern and compassion with all of my fur babies needs. I highly recommend them.