As a whole, this clinic is excellent. They definitely thrive in specific areas (from my experience). Creekside is excellent in their emergency services, boarding, grooming, and day care. I've used each of these at least half a dozen times and I've never had a bad experience. Professional, timely, warm, and never make me feel like I'm asking too much as far as questions and clarification. My only critique would be their primary veterinary care. Initially, we began routine veterinary services here but we would end up waiting upwards of 30 minutes to even get into a room, let alone see the veterinarian. And the prices are more expensive than my current primary veterinarian just a few miles away. We have since switched the primary care vet for my dog. BUT, I highly recommend any other service Creekside provides, I always know my pup is receiving excellent care here and I'm very grateful for the work they do. read more

Yesterday I took my cat in as a walk-in and had an excellent experience. Even though there were no appointments online, they got me in quickly once I called, and I didn't have to wait long. The tech was amazing--very attentive and asked all the right questions. I was also glad to see Dr. Cristina Bettencourt again; she was just as wonderful as before. Together, they quickly came up with a plan and got Cinnamon treated with antibiotics, meds, and food to help his appetite. Cinnamon isn't just a pet--he's my constant companion and part of the family, so it's hard seeing him not feel like himself. I'm hopeful he'll start improving in the next couple of days. Overall, it was one of the best vet visits I've had in a long time. read more

Here's a hot tip for people who come here often: DO NOT MAKE YOUR APPOINTMENT ONLINE. They want to herd you into doing that. Here's why you shouldn't: all your preferences that you have entered into your pet's record? DO NOT TRANSFER when you make an appointment online. If you have special needs or preferences - you have to call. read more

Our other vet had no openings for a week for an urgent medical issue, so I called around and found great reviews on Creekside. I called and they got us right in. Surgery went well and now L'il Missy is healing. All staff are extremely friendly and customer focused. The whole place is clean and well managed. Time management is off a bit, but they handle appointments, drop-ins, and emergencies. Looks like well be making Dr. L our PERMANENT VET...she's amazing. Pricing is comperable with other veterinary offices...and they returned over $100 to me at pickup...plus we received our office visit for free for our first time. Great value. read more

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We have used Creekside numerous times for our dog over the past few years. If I could go ZERO stars for today's visit I would!! Today, we arrived at 10:30 on a Saturday morning with our dog and was placed in a room to wait until we could be seen. Not a problem at all. Only one time did anyone come in and say anything to us and we were told that the vet would be in soon. Not a problem. 40 more minutes and no vet or even tech came to see us. Needless to say after waiting over an 1 hour and 30 minutes and that is being generous we never saw a Vet or anyone else for that matter and we left! They do not know how to communicate properly about wait times. We understand completely that you have to wait for your turn. But today was ridiculous! One of the girls named Lori that answers the phone and sits at the counter is extremely rude, so unprofessional and absolutely horrible to deal with. Please ask for someone else to help you. If at all possible please go try to do during the week and not the weekend. I hope that you have a much better experience than we have had these last few times. read more

We've been bringing our pugs here for years! Always had a great experience and love that they are open 24/7 so we do not need to go to another emergency vet if something happens after hours. read more

We love Creekside and have brought our animals there for over 20 years! They are always accommodating with appointments and my Corgi loves them. We went last weekend & saw Dr Kee and Brittlyn and they were both wonderful! Also try the boarding, grooming and Doggy Daycare! It's the best one stop shop!! read more

Around 7pm on a Friday, my 10-year-old 97 lb golden retriever Charley stopped breathing. I called Creekside and asked what I should do, I talked to Erica, she mentioned I should bring Charley in, so I drove her over to Creekside because they are open 24/7. Right when I pulled up to Creekside and told the receptionist, Kera, that I had called about Charley, the whole team jumped into action, got Charley out of the car and to the back so quickly. I was escorted into a room and went through the cremation proceedings smoothly. Dr. Marchand, Sam, and Sterling were so great with getting everything quickly and as painless as possible in a very sad situation. read more

Creekside Pet Care Center - Charley 3 - Veterinarians Near Me - Keller, Texas

I absolutely love Creekside. The staff are very welcoming especially the CSR Sandra. I was very much happy to see my new puppy get excited to meet Sydney the Tech even though it was his very first visit. And Dr Fischer was so kind and gentle with my Teddy. She explained things in detail and made sure I was informed. She took her time examining him. Teddy and me are looking forward to coming back in the near future! read more

On November 8, 2025, at 4:30 a.m., I knew something was wrong with our 9-year-old Frenchie, Merlot. After doing a quick evaluation, I determined that she was unable to urinate and was in trouble. Clearly in distress, I rushed her to Creekside. The facility was clean and impressive. The staff was very welcoming, and they began helping Merlot right away. After taking Xrays it was determined that she had large kidney stones and would need emergency surgery. Merlot was in a lot of pain and the staff and doctors did everything to help ease her pain and make her feel as comfortable as possible. Once surgery began it was determined that one of the stones was lodged in her urinary track, which made the surgery longer and more serious for Merlot. I want to thank Dr. Mandava for saving our sweet girl. This was not an easy in and out surgery. It took time and required an experienced physician for this to be a successful surgery. I also want to thank Dr. Martin, and Merlot's surgical techs, Britlyn and Sterling, all contributing to a successful outcome. Merlot spent the night in Creekside's ICU, and the doctors were good to give us updates on Merlot's progress, not to mention having patience with our numerous phone calls checking on her. We brought Merlot home the following evening. The doctors ensured that Merlot came home with the proper pain medication, which kept her very comfortable during her recovery. Merlot's recovery progressed nicely, and it did not take long for her to make a full recovery. I highly recommend Creekside when the one who runs your home, needs help quickly. They are professional, compassionate, kind, and are medically at the top of their field to ensure that your pet receives the best care. Thank you, Creekside, for saving our girl. Blessings to each of you. Bradley and Amy Shotts read more

We found the service great. The staff is friendly and helpful and made our dogs feel comfortable

Marie was awesome! We went in to get an emergency cone for our mini golden doodle and she was so kind and helpful!

We have been taking our daisy to Creekside pet since we moved here 3 years ago. We were warned about the prices but that was ok. Everyone was friendly and knowledgeable until this last visit. Before this last visit one doctor even got on the floor and played with daisy. This last visit I brought Daisy in because she had been chewing on her paw to the point it was bleeding. I am sorry I am bad with names. I was by myself because my husband was out of town. The tech came in and asked if they could examine daisy in the back area. This is the first time the doctor never came and examined daisy in front of me but what could I say being put on the spot. After they exam her the doctor came in but no Daisy. He said she had a tumor on her paw and her teeth needed to be cleaned. Also they needed to do an ultrasound of her abdomen he told me the ultrasound would be $800 plus the cost of the visit. He then told me they could surgery on her paw the following week to remove her paw. By this time I am in tears and still no daisy. Finally she comes back and head straight for under my leg and the doctor said oh she is very protective of you. I told the doctor I did not have the money and couldn't make the decision to remove her paw at that moment. Oh and the surgery would cost $2800 for her paw and teeth. So after $250 I left and once my husband came home and we took her to another vet and they said all they needed to do was dig the tumor out and yes her teeth needed to be cleaned by he didn't like to keep pets under sedation for more than 30 minutes. He then scheduled an abdominal ultrasound that only cost us $450 and found out that daisy needed bloodwork to test for cushion disease. She had all the symptoms which I complained to Creekside on her last 3 visits and they told me it was behavioral issues. She was acting out. Also in 3 years we only saw one doctor twice. All other times we saw a different doctor. Back to daisy and her paw. By the time the other vet could schedule surgery the tumor fell off. The other vet did not treat for cushion disease so we are taking daisy to a third vet next week. Now don't get me wrong Creekside vet was wonderful in an emergency when I was in the hospital they took her in the middle of the night to board her and when my husband went to pick herup the next day everyone was wonderful and very sweet and the stay was only $80. I am conflicted about bringing her for boarding. Lisa in grooming is wonderful also. I just feel that the vet side of things this last time I was rushed and they missed the cushion disease for behavior issues. Also they were ready to take her paw for no reason. Things could have been better. read more

Creekside Pet Care Center - Veterinarians Near Me - Keller, Texas

I had been bringing my dog here for grooming for over 10 years, but sadly I can't anymore. My calm, gentle dog was cut three different times during grooming, and the last time they didn't even tell me I only realized when I found blood in my car and saw he was bleeding. When I called, they showed no concern and told me it wasn't their problem. After so many years of loyalty, I'm heartbroken by both the treatment of my dog and the lack of responsibility. read more

Took great care of our dogs and they don't try to over charge for their services. The staff is also very friendly and patient!

What a wonderful experience I had! It was my first time visiting an ER for my pet! Dr. Marchand was very knowledgeable and very informative, Sam and Haley Made the process very smooth. They were very attentive And really made the experience a great one, despite the circumstances that my pet was going through! Thank you guys again y'all were amazing! read more

Creekside Pet Care Center - Happy and ready to go home! - Veterinarians Near Me - Keller, Texas

Creekside has the GREATEST employees. Everyone I've ever had contact with goes absolutely above and beyond the call of duty. I've always been one to sense shady behavior, and not once have I ever experienced that here. They love these animals and it shows in their care towards the pets and the owners. I cannot recommend this place enough for vet emergencies to your every day grooming. read more

Creekside Pet Care Center - This is the baby that got hit by a car earlier that Creekside has been so loving towards. - Veterinarians Near Me - Keller, Texas

Our dog had an abrasion on the top of her head. We had no idea how she got it, but it was bleeding and seemed to really be hurting her. Because it was a weekend, our vet wasn't available so we took her to Creekside pet care center (open 24/7). Everybody was wonderful and could not have been more thoughtful and attentive. Our Bernese Mountain Dog got the care she needed, and we were sent home with some medications which seemed to do the trick. Dr. Kee and the technician, Hannah are awesome. I highly recommend this practice particularly in emergency settings. That being said, be aware it is not inexpensive. read more

When the older vet with brown hair/glasses says "I didn't get to torment the dogs this visit" makes you wonder what level of care your pets are getting here behind closed doors... read more

The staff was absolutely amazing and empathetic toward myself and my husband during such a difficult time and we were so grateful for our Technician/Assistant: Delores Bustamante, who was also our Customer Service Representative. Also, I cannot thank Dr. Fischer enough as the Doctor! Thank you so much for your support and I will be forever grateful for everything you've done for my family! read more

Amazing!! Dr. Bettencourt, John Sam, &Lori were the best, helped out our pupper w/ all kinds of GI issues read more

This was possibly the worst experience I have ever had at an emergency vet. We took our dog there this morning and received extremely inadequate care paired with guilt tripping by the head physician. We brought our dog in at 5 AM as she was vomiting and coughing up blood. Upon arrival at the facility, we had to wait outside the facility after informing the team of our expected arrival time. Once we were let into the facility, the head physician, Dr. Levasseur, extensively guilt-tripped us for not taking actions that she deemed suitable, making my parents and me feel as if we had failed our dog in her final moments. Not only did the facility offer extremely inadequate care, but charged us through the nose for the limited action that they did take. During the two hours that the we were at this facility they charged us upwards of $700 for check-in procedures, hydration for our pet, and anti-nausea medication. We left the facility extremely disgruntled and received REAL care from VEG ER for Pets in Flower Mound. At the end of the day, I would not recommend this facility to anyone, as they did not care for our dog in the slightest, and made a major section of her last day a horrible experience. read more

I recently visited Creekside because my dog was sick and needed medical attention. They took me in as a walk in and were very welcoming and wanting to help! Marie was the representative that helped me and made it super easy to sign in and accommodated us on my dogs needs being that she's not too used to being in social environments. Sam, the technician, was extremely helpful and personable. He made the whole experience easy and comforting and explained everything that was being done along the way in a heartfelt manner. We thank Sam and the veterinarian, Su for being so amazing and giving us more knowledge even when signing out, giving us proper instructions and making sure that my baby has been well taken care of. Thank you Creekside so much for such a good experience, I highly recommend this care center!! read more

The wait is brutal. If you have an appointment do not expect to be taken in at your time slot. Once you are taken in then expect to wait for awhile until your appointment is over. Even if it is as simple as getting vaccinations. Every time I come I have to mentally prepare for a long and brutal wait. I'm usually sit around waiting start to finish an hour plus. I once waited two hours. In addition, they ask you the same questions over and over and never seem to read the history of your pup in the computer. read more

Creekside oh Creeksidee. It has the worst reputation in the community it's so sincerely trying to help. They offer the most outrageous prices, and their knack for misdiagnosing animals is just a charming quirk. When my cat started drooling, I thought, "Of course, they'll have the perfect solution at Creekside!" They suggested a million tests to really maximize my spending. When I hesitated, they kindly recommended putting him down--so considerate of them! I dashed off to another emergency vet, where they simply opened my cat's mouth and easily spotted an infected tooth abscess. They suggested some antibiotics and if those didn't work, a little surgery. But guess what? The antibiotics worked like a charm! Had I taken Creekside's expert advice, I'd have happily forked over $2,000 and potentially said goodbye to my cat. Instead, I meandered up the road and only spent $275 for the visit and medicine, and now my cat is practically thriving. After combing through the delightfully terrible reviews, it's clear the practice managers are just trying their hardest to post positive ones to pump up their ratings. I even stumbled across those reviews and their names on their website... what a lovely little touch! read more

Dr Fischer and her technician were excellent in their exam, thoroughness and efficiency in diagnosing my pet's skin issue. I am very grateful. read more

Went at 3am to take my German shepherd Malinois. It was almost $200 for them to take my information, see him in the room, just to tell me how "dumpy" he was and another $300 for a shot and IV hydration pack. They told told me he was sick after I already told them he was sick since he hadn't eaten in three days and I was concerned. Obviously why I told him to the ER. The first suggestion was surgery, without even saying what the surgery was for, " to see if there was damage to his insides" There was no actual diagnosis, only suggestion was to spend $1400 for blood work , fecal testing and xRays. No other options were offered, until I directly asked what can be given to him for relief at least. They didn't give any recommendations, just signed a wavier, until after I paid. Updated: two days after getting rest and hydration, my dog is more active and back to his normal self. Save yourself time and money. I don't understand how an important industry would trash their reputation by hiring uneducated and inexperienced "DRs" and "technicians" to use scare tactics. Now days it's about the money oppose to saving our family member/pet to live a long happy life. The low ratings are accurate. read more

Technician Lara was friendly and very attentive. Although it was late, Dr Su stayed behind to tend to my dog who had a minor injury that probably could have waited until the next morning. I didn't feel I inconvenienced him/them or feel rushed off. Its nice to have a 24hr vet so close by. read more

The entire staff at Creekside are extraordinary in every aspect of care and service! Our pets love going to Daycare. The Day Care team makes the drop-off and pickup process efficient and easy. We highly recommend Creekside for pet care. read more

In my case, I learned the hard way that if the staff is unhappy, your pet may be unhappy as well. After more than 10 years, I was appalled at how I was treated after my dog was injured by another dog in daycare. I questioned why it took over six hours to notify me and for the vet to treat poor Hattie, only to be told, "It's the policy," by Lindsay Webster and her manager, Tess Tippit. After some research, I realized their primary focus seems to be profit and growth for their large parent company, Suveto. Owners Holli Hall and Rob Hance (who also owns Suveto, the parent company) appear to prioritize business expansion over pet care. But don't just take my word for it--Google these companies on Glassdoor and Indeed. You'll find a trail of toxic workplace complaints, high turnover, and other issues that can ultimately create stress for our pets. I loved the front desk staff and the individual dog boarding team. However, the lack of leadership makes this place feel unsafe. NOTE: After reading their 22-page policy manual, I discovered that while they have a policy requiring staff and vets to be notified ASAP if a pet is hurt, there is no policy on how quickly treatment must be administered (in my case, about six hours) or how fast they must contact the pet owner. Just be aware of these facts as you make your decision. read more

Staff was friendly and we were attended to really quickly. Thank you creek side for seeing our furry friend Leo read more

Creekside Pet Care Center - Leo on the way to Creekside - Veterinarians Near Me - Keller, Texas

Can't say enough about this place! Came randomly after normal hours, for an issue. It's close, and open 24/7 and we didn't know anything else to do. Been coming for years now dating back to COVID. We enjoy their service and care they've become our regular vet care provider for all of our pets. Couldn't recommend them more. read more

I've been coming to Creekside for a while, and while the care provided for pets is good, the time management and wait times leave much to be desired. Even with an appointment, it's common to wait for extended periods. Recently, I called ahead to ask if they were busy (for a walk-in), and was told they were not. I arrived within five minutes, yet still waited an hour to be seen. Unfortunately, this isn't an isolated experience--it seems to be the norm. If time is important, there may be better local options for you. read more

Everything. Assistant was delightful and helpful. She went above and beyond. I'll definitely be back and requesting Britlyn again. Dr. Glenn was helpful as well. She was patient and caring with Bevo. Thanks so much!! read more

Only upside was the doctor! Took my childhood cat here, had a huge tumor. Ok, he needed to be put down, so we give the go ahead. The vet that was with us was so caring and gave us as much time with him as we needed. She is the only reason his passing was peaceful. BAD PART: We paid ahead of time with care credit before he passed so we could leave right after. Got the ok from the doctor after all the paperwork and he passed. Paid extra for his footprint. A couple weeks later and they THREATEN to send us to collections (several times) saying we haven't paid!!! They LOST our payment AND they never sent his footprint, so I have nothing of his to remember him by. Go somewhere else if you want a peaceful end of life visit!! read more

Creekside Pet Care Center - Picture of my boy a month before he passed. 14 yo - Veterinarians Near Me - Keller, Texas

This was my third experience visiting Creekside over several years. Unfortunately, this wouldn't have been my choice of visits, unexpectedly having to have a dog put down. That being said, each person we met here was very compassionate and professional, from the receptionist, to the vet tech, to the Vet. For one of the worst nights in my life, they tried hard to make it as easy on me as possible. I felt very appreciative when they sent a small arrangement of carnations a couple of days later, as well as a personalized clay keepsake of my loved ones paw print (this may have came with the cremation services I chose). The paw print was super special to me and greatly appreciated. I've seen some negative comments here . . . maybe it depends on which Vet is on call when you arrive. The Vet we had was awesome. I also see several comments on the cost being high. Unfortunately, vet costs are high, just as are doctors. I don't think it would have been less expensive anywhere else. I would wish no one would ever have to go through the pain of putting one of our much loved pets down, but our experience with Creekside was 100% positive. read more

No one follow ups, no calls, no voicemail, no email. What's next? Social media is hypocrisy. Creekside Pet Care Center is incompetent in a few areas, 1) the front office manager was loud and insensitive to discuss patient issues openly, 2) the staff didn't bother to change the drain even it was common sense to do so when it was full. They said it wasn't the hour yet. I had to insist. Imagine if you weren't there. 3) the Indian doctor had no clue and too lazy to come up a game plan. He didn't seem to have the knowledge about what was done previously. He didn't care enough to save Another dog. From you need to pay for another surgery, to need to out her down after they had you sign the payment consent. Why bother to review record for shift turnovers and come up with the plan. She just another dog. read more

Creekside Pet Care Center - They just wanted to put her down after $$$$$ for two surgeries . - Veterinarians Near Me - Keller, Texas

Erica greeted me at the front desk when I brought in my sick cat. I thought he may have a urinary blockage and when she found out she acted fast to get help from the doctor and the tech. She also helped me calm down which was really sweet of her. Heather was my technician and she listened to my cats complicated history and was very understanding and polite. Then the doctor came in to explain my options. She made everything clear. Thank you Dr Mathre. Overall a great experience and would recommend this office for a sick pet. read more

I can't rave about this clinic enough. They're always super caring and treat each visit with care. My recent visit, they were booked but said walk-ins were welcome. The front desk got me checked in but notice my pooch may have been suffering from a stroke and took him immediately back without hesitation. As stressful as it may seem, they did an amazing job to ensure he was in the best care. Being 24/7 means I can rely on them having his most recent information if an emergency occurs. My dog's 14+ and we need all the help we can to keep him here. 10 stars if I could. read more

Creekside pet care is an amazing place! We just brought our sweet little multi-Pooh in and he couldn't have had better care. Dr. Kee, Sam and are fantastic! But honestly, everyone in this facility has given us the best care. They are compassionate, thoughtful, and they will spend time with you explaining and answering all your questions. They are just the best! read more