-Hardware Hawaii, the contractors choice but you can still come if you are not a contractor…read more -Always friendly staff who are able to come and try help you for whatever you need. -I had a hard time trying to locate a missing halogen blub but Hardware Hawaii was able to help me and I was able to grab a few more Employee tried to recruit me to an MLM, but I politely declined but I didn't say anything because I know times is hard out here in Hawaii.

Recently I visited the Kailua and Kapolei Hardware Hawaii stores. Both stores the employees are…read moregreat!! They greet you as they all pass by and ask if they can help you find what you are looking for and go out of their way to make sure you are happy! There was a fishing reel that I wanted and it appeared Kailua store sold the last one so I decided to head out to Kapolei the next day. There was a sales associate named Chels who greeted us as we entered the store and helped us. When she could not find the reel because they were all sold out, she asked Kiana to help us. Kiana told me that they do not have any but will check Kailua. I told Kiana that I was there yesterday and they don't have any. Kiana called Kailua and asked them to do a visual and Kailua found that there were 3. Kiana asked Kailua store to hold one for me to pick up. I went to Kailua and bought 2 reels when I was intending to buy only one. I also bought a folding cot at the Kapolei store. When I picked up my reels at customer service in Kailua, I saw that they had a zippo lighter for sale. My son told me his zippo lighter required a special lighter fluid. The nice women in customer service told me it doesn't really have to be Zippo and I could use Ronson so I bought a can of Ronson and a torch lighter at Customer Service. I am leaving this review because of the excellent customer service at both stores and the great hardworking employees that go out of their way to help you. They are professional, knowledgable, and friendly. Kiana and Chels really made me happy and this review is mainly for them and the customer sevice sales associates in customer service at the Kailua Store.

It was my first time at Hardware Hawaiian. I was amazed at the personalized service. I had two…read morebig issues that Home Depot could not solve! I was very thankful for Hardware Hawaiian's staff who gave friendly service and the manager Clint, persevered on my hardware problem till it was solved. I would definitely shop there for future needs!

Any kind of good deal you may find is likely overshadowed by how bad you feel when their employees…read moredisrespect you. I purchased 30 cinder blocks. The prices were competitive with Home Depot, but still a little higher. At the checkout the yard worker was there and he was acting angry about my order. I said "is there a problem with my order?" He responded with anger and said "do I have a frickin choice?" I told him I would load it up myself and he didn't have to worry about it. It was 3:30pm, not 3:55 right before close or something. When I was backing my truck up I could see him angrily ranting to his coworker. When I got out he just said "open the back of your truck...." Choosing to order me around instead of interact with me like a costumer. It took less than 5 minutes for me and the two workers to load the blocks. The unprovoked rudeness has made sure I'll never spend another dollar at Hardware Hawaii. Unless you enjoy being treated badly, spend your money at Home Depot.

Strong stuff... When…read moreyou get crafty many times I head to the hardware store as what I call beginner tools aren't just enough like I have my Dremel to drill, PVC pipes to make a photo backdrop, chains for a makeshift lock as being creative not only does saves you money but solves issues in the simplest ways that works. Today it was a simple just some acetone as I wanted to wipe off paint and the basic store bought stuff just won't do it and as small as this shop seems to be they do have it all and was very easy to find than the larger ones as it literally took me a minute to find it and a minute to reach to the register without a wait and was on my way faster than taking the needed pics to show off this great Kailua location. If needed staff is very easy to find here but as I knew exactly what I wanted it was okay and parking in the back is spacious with short walks to the automatic doors is just nice to have a quick spot to find exactly what you need without being lost as I finished my project so easily. Thank you!

My favorite local Hardware Store where "Customer First" is more than their saying!…read more It's in their doing! Customer Service is their passion! I always feel at home as I roam the aisles. There is always a customer service Rep nearby to assist if you end up wandering the aisles with a bewildered look on your face. lol! Honestly the Reps here are really friendly and always at the ready to assist in your honey due list or with answers for those projects that need a little more planning. Five Star Employees here with a great selection and reasonable prices. Military discount for all my fellow Veterans out there too!

I love giving this mom and pop hardware store my business. The most friendly and helpful family…read moreoperated business you'll ever find.

Great customer service. You can talk out a problem, they listen and come up with solutions. You…read moreleave feeling good about yourself.

The good: they have things available in store that I otherwise have to buy online, plus they have…read morestore pickup as an option. Coupons available in the midweek sometimes. The bad: the store is cramped and the shelf prices do not match the online/register prices. I didn't push the issue, but the shelf tag of the item I bought recently was a dollar or two less than it rang up. Beware.

We recently bought an old Wahiawa house and Ace comes in clutch. I still don't understand how I can…read morefind pretty much anything I need here even when it's like 5 times smaller than Home Depot or Lowe's. Prices are competitive here compared to other hardware stores, there's always parking, and something about this place is so welcoming. Every employee I've come into contact with has been eager to help me find things and the old-timers are probably the most knowledgeable people to educated me about my home projects. The employees here are what makes this Ace so enjoyable to shop at. Shout out to the employees at Wahiawa Ace for making me feel like family!

Ultimate craft spot…read more.. Since forever I like to do craft and with places like Lowe's it's taken to the next level that I couldn't imagine like my Dremel...as I used to go to my secret spot to find shells I do use them for various project that requires for me to drill holes into them and some craft places do have drills but it's for basic simple items not the hard and sometimes thick shells we have here in Hawai'i. They do have an app that really helps me to find what I'm looking for without driving to multiple locations or asking customer service to check for me is the convenience that's more than amazing. On this visit they did have an item that I've been searching for quite awhile that only they have and had it in stock...thankfully and if it's that important I'd recommend that you do purchase them online for a store pick up which is completely free and does secure the items as well. This Waikele Shopping location is nice as they lots and lots of free parking which is just steps away from their doors though is massive but the staff is very helpful and friendly that has me getting on my way just as fast as I ordered it. Thank you!

Went in today with my husband to exchange greenworks electric power washer 2500 due to the machine…read morehaving defective parts. We bought it 1 week ago and figured exchanging it due to defects should not be a problem. We brought the item back at went to returns and exchanges customer service. We were greeted and told it would be faster if we take ourselves and grab the new item then come back to do the exchange. We did that, then were told at the register by the same worker, that the item was not eligible for an exchange due to it not being purchased and returned within 48 HOURS. We bought it 1 week ago, brought it back in original packaging and with the receipt. What's the issue?? She called her manager MARIA to assist and possible get an override. We waited some time for MARIA to show up, and at this point we had a long line behind us. When MARIA showed up, she disregarded the customer in line including myself and husband. She spoke very disrespectfully to the other worker and asked if she could use a register. Which then she logged on and said "what's wrong with this one" in a rude tone. She did not help assist, and visibly looked like she hated her job and did not want to be there. In my opinion? You can leave sis. Don't show up to work in customer service everyday if you obviously hate your job. We were told we need to go through the manufacturer themselves and get the "approval" before we can come back and get our item reissued. This is bullshit lol and the workers here are a legitimate joke. For future customers? I would stick to city mill and Home Depot. You'll get top of the line service at other companies with the same quality of product.

I had a productive time at Home Depot here in Pearl City. A worker actually gave me accurate…read moreinformation in finding products. I have in the past had awful interactions with employees before. Ample parking as usual. Better supply of inventory now and stocked shelves. Good value and different price ranges to choose from.

This review is specifically about the free monthly Kids Workshops…read more My daughter absolutely LOVES the monthly workshops which are held every 1st Saturday of the month. Spots fill up quick! Sign ups open the 1st Saturday of the month for the next month and are usually full within a couple days. What you get: a free kid sized Home Depot apron (just like the workers wear!), a wooden toy to put together, instructions, a commemorative pin, and a little certificate of completion. They have paint and hammers out to paint and put together the craft. We've been coming for over a year and we absolutely love it! We especially love when they have vehicles like planes, construction vehicles, and emergency vehicles! We also love functional toys like piggy banks and trinket holders! They are pretty well made and last a while. Go to the Home Depot website and click or search for Kids Workshops to see what crafts are available for the next couple of months!

TL;DR: Ample parking, offers a screen service…read more Came here a few weeks ago needing to replace one of my jalousie screen and was told that it would take roughly 2 weeks to get done. To my surprise, it was finished within four days. The only thing is, at the time of my purchase it cost around $95 for a screen around 5ft x 3ft. If you're needing to replace your screens, be sure to check out this City Mill.

Bought all the things I was looking for for a reasonable price. Worker knew exactly where the…read moreproducts were. There is a large selection of products. FYI , If u need a portable tire inflator then City Mill has it for under $23. I always find something else i needed at City Mill. Ample parking and convenient to go to Starbucks for a refreshing drink

I didn't buy anything today. This review is based on an associate name Mikaylah who really went…read moreabove and beyond to help me look for these clearance coolers I found on the Home Depot app. I rushed all the way from Waikiki to Kapolei because I found these Igloo Polar 120qt coolers on clearance for $27. When I got to the store she saw me and asked if i needed assistance. I showed her my screenshot. We looked in the section where it would be. Then we looked in the clearance section and it wasn't there. And then we looked in the last known place on her zebra where it was last and the date said Dec 28z The inventory was wrong and it said Negative two but in my app it said six in stock. So I really drove there for nothing. I just wanted to praise Makaylah on her customer sevice and attitude even though I walked out empty handed. Disappointed on the accuracy of the app.

This is a solid Home Depot. I have visited the tool rental counter a few times already and its been…read morea great experience every time. They know what tool I need, always check to make sure its working and show me how if I dont know and set me on my way with enough gas/oil in order to get the job done with an easy check-in process to return the equipment. One of the employees in the store "Newton" is a straight G knows all about what he needs to do, knows to man various stations and helped me out a few times.